UMHS Support Services 2012 Program of the Year: Quality & Safety website

1. UMHS Support Services 2012 Program of the Year: Quality & Safety website Vinita Bahl, DMD, MPP and Kara Gavin, MS On behalf of “Team Transparency” - Feb. 11, 2013

2. Why create a Quality & Safety Site? • Demonstrate our commitment to providing patients with high-quality, safe care • Lead or keep pace with peer institutions as the industry becomes more transparent • Provide more information than what’s on other sites (USNews, CMS, TJC, Leapfrog, Consumer Reports, MHA) • Be ahead of the curve in the national shift toward pay-for-performance • Make it easy for patients & referring physicians to use quality & safety data in choosing providers

3. Audiences and Objectives • Communicate quality of care & safety performance • Inform and influence health care decision-making of consumers, referrers, payers and purchasers • Satisfy third-party payer requirements for quality measurement and reporting • Internal awareness of performance • Drive quality improvement through public accountability

4. Best Practice Principles Adapted from Northwestern Memorial Hospital presentation, 14thAnnual Healthcare Internet Conference, November 2010 • We evaluated numerous websites from institutions across the U.S. when preparing to build our site

5. Progress to date • Launched April 2011: www.uofmhealth.org/quality • 2,000 - 4,000 page views/month • Nearly 1 in 3 users are on UMHS computers • Well-received by patients, Regents, faculty/staff • Cited on national health blog & regional media • Prominent links and “ads” on UofMHealth.org, on med.umich.edu, and Internal Home Page • Mentioned every time we get a quality award

6. Anatomy of a page Easy-to-understand introduction Charts or graphs showing UMHS vs. bench-mark or goal Index of all reports Tabs for more data on this topic Click to see more details Feed-back link

7. What’s on the site? Children’s Care Volume, process & some outcomes data for: • Intensive Care • Pediatric Intensive Care • Pediatric Cardio-thoracic ICU • Newborn ICU • Lung Conditions • Asthma • Transplant • Heart Transplant • Kidney Transplant • Liver Transplant • Pediatric Trauma Patient Safety measures Patient Safety Culture Hand Washing Radiology Services Blood Clots Patient Ratings Inpatient Outpatient Emergency Quality partnerships Improvement Examples Recognitions received for quality Video greeting: Dr. Campbell

8. What’s on the site? Adult care Volume, process & some outcomes data for: Cancer Care Esophageal Cancer Prostate Cancer Diabetes Intensive Care Critical Care Medicine Surgical Intensive Care Heart Care Angioplasty and Stents Coronary Artery Disease Heart Attack Heart Failure Heart Operations Heart Bypass Aortic Valve Operations Mitral Valve Operations Lung Conditions Asthma Pneumonia Orthopaedic Surgery Hip/Knee Replacement Transplant Heart Transplant Kidney Transplant Liver Transplant

9. What’s coming next? • Add more data: • OB/Gyn, Ophthalmology, Congenital heart • All clinical departments expected to contribute data • Steps to improve search visibility • Improved mobile viewing options • Additional linking within UofMHealth.org (100,000+ monthly visitors) • Further search engine optimization • More improvement stories, awards • Response to feedback from URAC-Leapfrog

10. “Team Transparency” *Performance Assessment and Clinical Effectiveness - formerly CIDSS