Making today as useful and accessible as possible Tracey Lazard: Chair

1. Welcome to ‘Working together to Deliver more’ ODI’s London regional event hosted by Inclusion London

2. Making today as useful and accessible as possible Tracey Lazard: Chair

3. ‘Key Aims of the day’ • gain a shared understanding of our unique characteristics, the value they bring & how we can demonstrate this to commissioners. • explore & discuss commissioning opportunities created by the Care Bill and Making It Real • find out about the Governments engagement plans with DPULOs and disabled people • explore the benefits of regional partnership working to enable stronger outcomes for disabled people in London.

4. Agenda: 4 main parts to the day that reflect key aims: • Session 1: Looking at our USP and what value this brings to the work we do. • Session 2: Exploring latest commissioning opportunities, issues & challenges. • Session 3: Working collaboratively to deliver more – Government’s plans for engagement with disabled people. • Session 4: What do we want from a London regional forum?

5. Session 1. Why DPULOs are better and how we can we prove it?

6. Tough times.... Increase in need, less money, increasing competition. Demonstrating the value DPULO bring is essential for survival. Where does our value come from? Why are we better?

7. Our USP : 5 unique characteristics 1.Expertise of lived experience. 2.Peer support. 3. Accessible. 4.Holistic approach – meeting the needs of the whole person. 5.Local knowledge, accountability and a voice in the wider community.

8. Table discussion: • Do these 5 USP characteristics apply to your organisations? Are there any missing? • What specific and real benefits do these USP characteristics bring to your service users and wider community? • What evidence do you have to back this up? What’s missing? • How can you better sell your USP? • How can you build these characteristics into your work?

9. Now feedback – please share with wider group one point from each question.

10. Session 2: Exploring commissioning opportunities, issues & challenges. TLAP, Making It Real & Care Bill

11. Think Local Act Personal Developing the market and Making it Real Shahana Ramsden ODI DPULO Events Date 2014

12. Introduction • What is Think Local Act Personal? • Setting the scene – commissioning and market development • What is Making it Real • How DPULOs can get involved?

13. About Think Local Act Personal (TLAP) • TLAP was established in 2011 • It is a Partnership of 35 national organisations and associations committed to personalisation and community based support • The Partnership spans central and local government, the provider sector, improvement agencies and people with care and support needs, carers and family members • TLAP work programme is coproduced with the National Coproduction Advisory Group

15. Some helpful statistics…. 1.6 million employers in social care 22,000 registered organisations Worth 24 billion pounds in value Increase in self funders – 85% self funders in Surrey Key message – less money in Local Authorities but consumer led market is growing

16. The National Market Development Forum (NMDF) NMDF is a national forum made up of commissioners, providers and people who use services. The NMDF states that: The social care market is large, important and growing! Choice and control is of little value if there is not a wider range of local, quality, personalised services to choose Personalisation requires different ways of working from commissioners… When people manage their own budgets this can lead to significant changes in diversity and flexibility of supply

17. So, the vision is strong and shared… • Real choice of support approach & provider • The advocacy needed to open choice to all • Light touch, creative & empowering processes • Citizens involved in commissioning decisions, not just decisions about their own care • Development of non-service approaches and of services which enhance informal networks • Info on outcomes gathered & fed back in

18. … but the reality? • Same narrow range of approaches & providers • Advocacy & brokerage scarce: the most vulnerable remain least able to express choices • More bureaucracy, more gatekeeping • Price-only procurement, including below-cost • Across the board, no-choice resource cuts • Little evidence of new commissioning culture

19. The National Market Development Forum says… • The only way this will come about is through commissioners, providers and people using services (including their organisations), working together towards shared solutions • Commissioning for outcomes is part of the solution – but this is not common place and many relationships remain adversarial

20. So what do we do? • The duties in the Bill will help • Invest in citizen voice and brokerage • Balance focus on demand (through personal budgets), with focus on supply • Make good on “no more per-hour purchasing” • Build on work to develop market facilitation and collaborative commissioning • Embed co-production: Make it Real!

21. Making it Real A set of 26 “I” statements developed by people who use services, carers and citizens supporting organisations to move towards more personalised and community based support

22. Making it Real • -Will help to mark progress towards personalised, community–based support • -Developed by TLAP, led by the Co-Production Advisory Group • -Making it Real is a “Journey, not just a destination.

23. Making it Real – what’s in it for us? A voluntary movement for change – not directive but inspirational Co-production – the quality of the conversation is important Acknowledge gaps and find solutions Connections and learning across the UK

24. How can DPULOs get involved? • Sign up/ register with Making it Real and develop your own action plan • Collaborate with your local authority or local providers to ensure MIR fully includes the DPULO perspective • Comment on local action plans if they do not deliver the commitments included in the action plan

25. Making it Real kite mark In tough times we need something to aspire to….

26. Discussion Q. What have you heard that is useful? Q. How could you apply this in your local area– what opportunities are there? Q. What more could ODI, TLAP and others do to assist you in this?

27. Stay in touch with TLAP Website: www.thinklocalactpersonal.org.uk Email: sam.bennett@scie.org.uk Twitter: @TLAP1 & @samhbenn Email: shahana.ramsden@scie.org.uk Twitter: @shahanaramsden

28. Table discussion What are your experiences of commissioning & tendering - good and bad? What are the challenges and barriers you face in commissioning and tendering? What needs to happen to enable DPULOs to make the most of Making It Real? What priority messages do commissioners need to hear?

29. Sam Bennett: Director of TLAP on market development & diversification opportunities in the Care Bill

39. Now feedback : 2 Key commissioning / tendering messages from your table discussions before lunch

40. Q & A

41. Session 3. Working Collaboratively to Deliver More.

42. ‘Better Working with Disabled People – The way forward’ • Background: • Government needs expert advice on disability. • EQ 2025 Set up as a Non Departmental Public Body. • Commitment by Government to undertake a review. • Independent review recommended EQ 2025 be disbanded. Better Working with Disabled People – The way • How Government should obtain advice for disabled people? • How Government should engage with disabled people? ‘

43. ‘Better Working with Disabled People – The way forward’ • Government response to consultation published on 16 January 2014 • Announced: • Setting-up of Fulfilling Potential Advice Service for Government to meet it’s expert advice needs. • A new approach to engagement through formation of Fulfilling Potential Forum.

44. ‘Better Working with Disabled People – The way forward’ • Fulfilling Potential Policy Advice Service: • Contract for set up and administration of a call-off list of expert advisors. • Expressions of interest to be invited from individual experts –renumeration to be decided. • Expect to be up and running by the summer 2014.

45. ‘Better Working with Disabled People – The way forward’ • Fulfilling Potential Forum: • Jointly chaired by Minister of State for Disabled People and Minister of State for Care and Support. • Will bring together representative organisations and disabled people with lived experience. • Quarterly meetings, starting 3 April 2014.

46. ‘Better Working with Disabled People – The way forward’ Fulfilling Potential Forum: Invitation for London to be represented on the Fulfilling Potential Forum, along with 8 other English regions and other nations

47. ‘Better Working with Disabled People – The way forward’ Any questions or comments?

48. Session 4: Working collaboratively to deliver more: what do we want from a London regional forum?

49. Table discussion: • What are the local challenges of operating in London ? • What are the opportunities a London regional forum could bring? • What would it do? Who would it influence? • How would it work? What would we need to make it happen?

50. Now feedback – key messages from each table