EKEY BlackBerry

1. eKEY BlackBerry

2. Agent Training Materials eKEY Fob User Instructions eKEY BlackBerry QuickStart Flyer eKEY BlackBerry User Manual – available via website www.supraekey.com Agent Education Resources

3. BlackBerry Basic Navigation Trackball Roll the trackball to highlight an item Press the trackball to select an item Menu button Press Menu button to show menu options on a screen Press Menu button to show list of applications Back button To go back a screen or close a menu First I want to cover some basics of navigating with the BlackBerry. (you can ask them if they’ve used their BlackBerry for awhile and skip this if they are avid BlackBery users)   The trackball is used to select items on the screen and you press the trackball after entering a code like a PIN code or shackle code.   The one exception to the trackball is the Storm. The BlackBerry Storms don’t have a trackball because they have a touchscreen so with the Storm you tap right on the screen to select something.   The Menu button is used to show menu options on the screen and the back button is used to go back a screen. First I want to cover some basics of navigating with the BlackBerry. (you can ask them if they’ve used their BlackBerry for awhile and skip this if they are avid BlackBery users)   The trackball is used to select items on the screen and you press the trackball after entering a code like a PIN code or shackle code.   The one exception to the trackball is the Storm. The BlackBerry Storms don’t have a trackball because they have a touchscreen so with the Storm you tap right on the screen to select something.   The Menu button is used to show menu options on the screen and the back button is used to go back a screen.

4. BlackBerry Storm Navigation No Trackball Touchscreen Virtual keyboard Press Enter key instead of pressing on trackball First I want to cover some basics of navigating with the BlackBerry. (you can ask them if they’ve used their BlackBerry for awhile and skip this if they are avid BlackBery users)   The trackball is used to select items on the screen and you press the trackball after entering a code like a PIN code or shackle code.   The one exception to the trackball is the Storm. The BlackBerry Storms don’t have a trackball because they have a touchscreen so with the Storm you tap right on the screen to select something.   The Menu button is used to show menu options on the screen and the back button is used to go back a screen. First I want to cover some basics of navigating with the BlackBerry. (you can ask them if they’ve used their BlackBerry for awhile and skip this if they are avid BlackBery users)   The trackball is used to select items on the screen and you press the trackball after entering a code like a PIN code or shackle code.   The one exception to the trackball is the Storm. The BlackBerry Storms don’t have a trackball because they have a touchscreen so with the Storm you tap right on the screen to select something.   The Menu button is used to show menu options on the screen and the back button is used to go back a screen.

5. Installing eKEY on BlackBerry Installed from Browser on BlackBerry Go to www.ekeymobile.com Select Download Supra eKEY link If asked to confirm permission changes, press Menu button and Save

6. Authenticating eKEY software Launch eKEY application Enter 30-digit authorization code (available from Board or MLS)

7. eKEY fob When ready to use, press and hold until blue light blinks Blue light flashes while searching for bluetooth Green light flashes while communicating with iBox Red light displays when eKEY fob batteries are low The eKEY fob is an additional piece of hardware needed to translate the Bluetooth signal from the BlackBerry to an infrared signal that can be understood by the iBox.   When the eKEY software prompts you, turn on the eKEY fob by pressing and holding the power button until the blue light flashes. The blue light flashing means that it’s searching for a Bluetooth connection or communicating via Bluetooth. When the green light flashes it’s ready to interact with the iBox and that’s when you point it at the iBox. There’s also a red light that flashes when the battery in the eKEY fob is low. The eKEY fob is an additional piece of hardware needed to translate the Bluetooth signal from the BlackBerry to an infrared signal that can be understood by the iBox.   When the eKEY software prompts you, turn on the eKEY fob by pressing and holding the power button until the blue light flashes. The blue light flashing means that it’s searching for a Bluetooth connection or communicating via Bluetooth. When the green light flashes it’s ready to interact with the iBox and that’s when you point it at the iBox. There’s also a red light that flashes when the battery in the eKEY fob is low.

8. eKEY fob batteries Uses AAA batteries Batteries need to be replaced when red light displays Use screwdriver to remove battery cover The eKEY fob comes with 2 AAA batteries. When the red light flashes you’ll have some time before the batteries need to be replaced and you’ll need a screwdriver to remove the battery cover to replace them. The eKEY fob comes with 2 AAA batteries. When the red light flashes you’ll have some time before the batteries need to be replaced and you’ll need a screwdriver to remove the battery cover to replace them.

9. Pairing BlackBerry and eKEY fob Similar to pairing other Bluetooth device Only needs to be done once Automatically tries to pair first time you Obtain Key or Release Shackle Enter passkey: 0000 Before you use your BlackBerry and eKEY fob together they need to be paired. This is similar to pairing other Bluetooth devices. It only needs to be done once.   This was taken care of for you at a station so you’ll not need to worry about it unless you get a new BlackBerry or a new eKEY fob. Before you use your BlackBerry and eKEY fob together they need to be paired. This is similar to pairing other Bluetooth devices. It only needs to be done once.   This was taken care of for you at a station so you’ll not need to worry about it unless you get a new BlackBerry or a new eKEY fob.

10. eKEY Home Icons Obtain Key Open Shackle Inventory eDATA Expired Key icon When you first open the eKEY software you’ll see the Home screen. You’ll see the 4 icons.   In the upper right corner if you see a key with a red line through it, that means your eKEY software is expired. When you first open the eKEY software you’ll see the Home screen. You’ll see the 4 icons.   In the upper right corner if you see a key with a red line through it, that means your eKEY software is expired.

11. Updating Key updates automatically during night As long as phone is on and in cell coverage it will update If phone is off for long period of time, as soon turn it on, eKEY updates Every 10 minutes communicates to send/receive showing info and messages Can manually update: Press Menu and select Emergency Update Updating with the eKEY on a BlackBerry is very easy. As long as your phone is on and you’re in cell coverage it will remain updated.   If your phone is turned off, as soon as you turn it on and go into the eKEY software it updates.   The BlackBerry automatically updates during the night. It also does an update right after each key container and shackle opening.   If you’re not in cell coverage, you can do a manual update. Obtain an update code from KIMvoice or KIMweb and then from the Home screen in the eKEY software press the Menu button and select Update Key. Updating with the eKEY on a BlackBerry is very easy. As long as your phone is on and you’re in cell coverage it will remain updated.   If your phone is turned off, as soon as you turn it on and go into the eKEY software it updates.   The BlackBerry automatically updates during the night. It also does an update right after each key container and shackle opening.   If you’re not in cell coverage, you can do a manual update. Obtain an update code from KIMvoice or KIMweb and then from the Home screen in the eKEY software press the Menu button and select Update Key.

12. Obtain Key Select Obtain Key Enter PIN Press trackball or Enter Power on eKEY fob Once green light is on, point eKEY fob at iBox (Important - Have them do this one at a time)   Now I’m going to have each of you open the key container. Because these are Bluetooth devices we need you to do this one at a time so you don’t pick up someone else’s eKEY fob.   Go into the eKEY software and select Obtain Key. Enter your 4-digit PIN code and press the trackball or Enter key. Power on your eKEY fob when prompted. When the green light blinks, aim the eKEY fob at the iBox.   The key then automatically updates and sends the showing information to the network. (Important - Have them do this one at a time)   Now I’m going to have each of you open the key container. Because these are Bluetooth devices we need you to do this one at a time so you don’t pick up someone else’s eKEY fob.   Go into the eKEY software and select Obtain Key. Enter your 4-digit PIN code and press the trackball or Enter key. Power on your eKEY fob when prompted. When the green light blinks, aim the eKEY fob at the iBox.   The key then automatically updates and sends the showing information to the network.

13. Feedback Feedback prompts if turned on in iBox If feedback is turned on in the keybox it will ask if you’d like to leave feedback on the showing. You can fill out the information and leave notes about the showing that will be sent to the listing agent. If feedback is turned on in the keybox it will ask if you’d like to leave feedback on the showing. You can fill out the information and leave notes about the showing that will be sent to the listing agent.

14. Open Shackle (Important - Have them do this one at a time)   Now I’m going to have each of you open the shackle. We’re using the eKEY fob so again we need to do this one at a time.   Select Open Shackle and enter the shackle code.   Make sure to uncheck Add KeyBox to Inventory. If you’re opening your own keybox you’ll want to leave this checked and that will automatically register your box to you at the KIM website. Since you’re opening a practice box you won’t want it registered to you so uncheck that.   Press the trackball or Enter and power on the eKEY fob when prompted. When the light turns green point the eKEY fob at the iBox.   Your eKEY software updates automatically. (Important - Have them do this one at a time)   Now I’m going to have each of you open the shackle. We’re using the eKEY fob so again we need to do this one at a time.   Select Open Shackle and enter the shackle code.   Make sure to uncheck Add KeyBox to Inventory. If you’re opening your own keybox you’ll want to leave this checked and that will automatically register your box to you at the KIM website. Since you’re opening a practice box you won’t want it registered to you so uncheck that.   Press the trackball or Enter and power on the eKEY fob when prompted. When the light turns green point the eKEY fob at the iBox.   Your eKEY software updates automatically.

15. KeyBox Inventory Change KeyBox Settings Add Listing ID & other listing info Select Inventory Select KeyBox Make changes Press Menu button Select Program If you selected to add the keybox to your inventory, it automatically goes in to the KeyBox Details screen where you can enter the Listing ID if you’re placing the keybox on a listing.   You can also get to this screen anytime by selecting Inventory, then the KeyBox.   You can make any changes to the box here such as customizing the showing hours, entering in your business card, or notes about the showing. If your broker or Board owns the keyboxes make sure you check with them before changing any of the keybox settings.   Press the Menu button and then select Program to save the new settings to the keybox. If you selected to add the keybox to your inventory, it automatically goes in to the KeyBox Details screen where you can enter the Listing ID if you’re placing the keybox on a listing.   You can also get to this screen anytime by selecting Inventory, then the KeyBox.   You can make any changes to the box here such as customizing the showing hours, entering in your business card, or notes about the showing. If your broker or Board owns the keyboxes make sure you check with them before changing any of the keybox settings.   Press the Menu button and then select Program to save the new settings to the keybox.

16. eDATA Select eDATA icon Listings Roster Showings Profiles

17. Market Area Set up in eKEY software Needs to be set up on device 1st time After that can make changes at KIMweb Select eDATA Press Menu Select Configure Market Area

18. Market Area Select the bold heading to choose an area, status, or class Select a price Press Menu > Save Enter PIN to save market area Download listings

19. Market Area Select an area, status, or class to toggle between 2 views Horizontal/line view Vertical/list view

20. Updating MLS info Listings and roster updated during nightly automatic update Can manually update MLS From eDATA screen: Press Menu > Update MLS Data

21. Listings Select Listings icon Address Search MLS ID Search Press Menu for: All Listings Personal Listings HotSheets Advanced Search

22. Listing Display Search Results display matching listings Use arrow to see next page Tap a listing to display detail and scroll to see more info Select address to link to Google Maps Select agent name to display roster detail Select phone number to call

23. Roster Select Roster icon Press Menu > select All Roster Or enter name Matching results displayed Select name for detail info Can call or email agent

24. Profiles Use Profiles to create saved searches Name the profile Enter search criteria Click on saved profile to search

25. Showing Notifications and Messages Showing notice automatically display for all keyboxes in inventory Message notices pop up automatically While in eKEY software only Showing notifications automatically pop up in your eKEY software to let you know when someone has shown one of your listings. This is done for any keybox that is in your inventory. Showing notifications automatically pop up in your eKEY software to let you know when someone has shown one of your listings. This is done for any keybox that is in your inventory.

26. View Messages From Home screen Press Menu Select Messages Select Message to view detail

27. Showings Showing details in Showings icon Select showing for further info

28. Showings Showing email from ShowingValue now shows agent name and phone number For all key types!!!

29. Showings BlackBerry agents can receive showing email on their BlackBerry

30. eKEY Basic Settings Press Menu on Home screen Select Settings Settings: Disable Automatic Key Update Disable eKEY Notifications Disable Audio Feedback Enable Training Mode Font size Must press Menu and Save to save any changes made

31. eKEY Pro Settings Additional settings Download Roster Download Listings MLS Storage Path Delete Listings and Delete Roster options

32. SafeMLS SafeMLS option available for Boards that have that feature On main eKEY screen press Menu

33. Support From eKEY Home press Menu button Select About Press Menu for support options There are some support features built in to the eKEY software.   From the main eKEY screen press the Menu button. Notice your eKEY serial number is displayed here in case you forget what it is and need to know.   Press the Menu button again for the support options. From here you can call support directly from your BlackBerry, go to a support website for some step by step instructions, check for eKEY software updates, and do some troubleshooting. There are some support features built in to the eKEY software.   From the main eKEY screen press the Menu button. Notice your eKEY serial number is displayed here in case you forget what it is and need to know.   Press the Menu button again for the support options. From here you can call support directly from your BlackBerry, go to a support website for some step by step instructions, check for eKEY software updates, and do some troubleshooting.

34. Troubleshooting Runs simple diagnostics Press Menu Select Run Full Diagnostics for more complete

35. Thanks!!