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VMA Vienna 05.2000

VMA Vienna 05.2000. Spring 2000 Meeting, Vienna , Austria ECTF Enterprise Computer Telephony Forum Fremont/USA / Muenchen/DE Werner F.Kammerer ECTF VP, Europe, Siemens AG, ICN Marketing, Muenchen. Some History. some History. FAX SERVER. CTI SERVER. FILE SERVER DATA BASES.

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VMA Vienna 05.2000

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  1. VMA Vienna 05.2000 Spring 2000 Meeting, Vienna , Austria ECTF Enterprise Computer Telephony Forum Fremont/USA / Muenchen/DE Werner F.Kammerer ECTF VP, Europe, Siemens AG, ICN Marketing, Muenchen

  2. Some History ... some History...

  3. FAX SERVER CTI SERVER FILE SERVER DATA BASES BUSINESS APP. SERVER HOST GATEWAYS TELEPHONY PBX STANDARD CT SERVER ASR IVR SERVER COMPUTER DIRECTORY & NETWORK CONTROL MESSAGING SERVER Network Control IP SERVER PSTN ISDN DATA - NW INTRANET INTERNET INTERNET CTI : Connecting Computer, Telephony and Networks CTI LAN CSTA, CallPath TSAPI, TAPI 2.0 CT-CONNECT VERSIT SAP BAAN PEOPLE S. Media Control Logical File Access Call Control

  4. FAX SERVER CTI SERVER FILE SERVER DATA BASES BUSINESS APP. SERVER HOST GATEWAYS TELEPHONY PBX STANDARD CT SERVER ASR IVR SERVER COMPUTER DIRECTORY & NETWORK CONTROL MESSAGING SERVER Network Control IP SERVER PSTN ISDN DATA - NW INTRANET INTERNET INTERNET Logical File Access Call Control Integrating the Switching Function CTI LAN CSTA, CallPath TSAPI, TAPI 2.0 CT-CONNECT VERSIT SAP BAAN PEOPLE S. Media Control

  5. STANDARD COMMUNI-CATION SERVER CTI SERVER FILE SERVER DATA BASES BUSINESS APP. SERVER HOST GATEWAYS TELEPHONY PBX STANDARD CT SERVER COMPUTER DIRECTORY & NETWORK CONTROL PSTN PSTN ISDN ISDN DATA - NW INTRANET INTERNET INTERNET INTERNET Logical File Access Call Control CT: Integrating Media Control : Open, Standardized Com Platform CT LAN Tapi 2.0 / 3.0 ECTF S.100 ECTF S.200 ECTF S.300 ECTF A.100 ECTF H.100 CSTA, CallPath TSAPI, TAPI 2.0 CT-CONNECT VERSIT SAP BAAN PEOPLE S. TDM 4096

  6. FILE SERVER DATA BASES BUSINESS APP. SERVER HOST GATEWAYS STANDARD COMMUNI-CATION SERVER DIRECTORY & NETWORK CONTROL PSTN ISDN DATA - NW INTRANET INTERNET Switching, Call & Media Control integrated CT LAN Tapi 2.0 / 3.0 ECTF S.100 ECTF S.200 ECTF S.300 ECTF A.100 ECTF H.100 SAP BAAN PEOPLE S. TDM 4096 Logical File Access Call Control

  7. FILE SERVER DATA BASES BUSINESS APP. SERVER HOST GATEWAYS STANDARD COMMUNI-CATION SERVER DIRECTORY & NETWORK CONTROL PSTN ISDN DATA - NW INTRANET INTERNET Standard Communication Server & IP Telephony CS LAN Tapi 2.0 / 3.0 ECTF S.100 ECTF S.200 ECTF S.300 ECTF A.100 ECTF H.110 SAP BAAN PEOPLE S. PS TDM 4096 IP-Phone EtherPhone Logical File Access Call Control

  8. Apple IBM AT&T ECMA Novell ECMA CSTA Siemens SUN JTAPI Mitel NMS CT Standards Landscape Story Microsoft TAPI 2.0 Windows PBX, CTI TSAPI Computing Java Hard & Software PBX & Communication Components Modular Computing Industrial Computing TAPI 1.0 TAPI 3.0 CSTA Ph.III Versit CALL CONTROL ECTF C.100 Versit CTI Encyclopedia CALL CONTROL JTAPI Standard Communication Server MEDIA CONTROL ECTF S.100 Dialogic SCSA TAO SCSA Bus SCSA DEC Nortel APPLIC. INTEROP ECTF A.100 MVIP MVIP Bus ADMINiSTRATION ECTF M.100 CT-BUS ECTF H.100 VITA Industrial Computing HP, Motorola, Force, ... CompactPCI Intel, Compaq,... Compact-PCI ECTF H.110

  9. make it happen... make it happen...

  10. ECTF Members 2000 Principal Members Auditing Members Aculab Advanced Digit.Techn Amtelco Amteva Aspect AT & T Brooktrout CallScan Cisco Compaq Comp.Comm.Spec. CSELT Deutsche Telekom AG Dialogic Ericsson Bus. Net. AB Excel Switching Fujitsu IBM KPN NV Lernout & Hauspie Lucent Technologies Microsoft Natural MicroSystems NEC America Inc. Nokia Telecom Nortel Networks Nuance Philips Speech Proc. Picazo Comm. Rockwell Siemens AG Speech Works Sun Microsystems Unimax Systems Unisys User Group CSC Ploenzke AG Elan Informatique ITEC Telecom Nations Bank UCA&L WarpSpeed Comm Alcatel Analogic Artesyn Ascom AudioCodes Ltd Blue Wave Bosch Telecom GMBH British Telecom BST Comm.Tec. CAPI Association e.V Centigram CML Tecn Cognitronics Comdial Comp.Teleph.Sol. Comverse Netw. Syst. Cordell Manuf. Temic Data Kinetics DeTeWe Dr.Materna GmbH Dragon ERNI Components Electronics Tel.Res. I. Executone Force Computers Frequentis Ges.m.b.H GTE Communications Marconi Comm. Hewlwtt-Packard Ind.Tec.Res.Inst Intervoice Magellan NW.Sys Microlog Micrologica Mitsubishi Electronic MTS Nitsuko Corp. Novavox AG Oki Electric Periphonics Pivotech Philips Bus.Com Racal Rec Registry Magic Sonetech, Inc. Stollmann Ges.mbH Systems Integr.Ltd Telecom Italia S.p.A TeleDirect Intern. Telesoft Design Ltd Teloquent Comm. Texas Microsys Vanquard Comm. VideoServer Voice Technologies West Interactive Xerox Xiox

  11. ECTF Working Groups Technical Committee Architecture Working Group Framework CT-Architecture IP-Communication Administrative Services Call Control Interoperability CT Services Platforms HW Components Interoperability CT Applications Interoperability ASR, FAX, TTS, Player/Recorder Call Router Tmap Syst. Services Syst. Administr. S.100 S.200 S.300 S.301 S.350 Directory Messaging Database Call Center App.Gens CT-Bus CompactPCI TAPI TSAPI XTL Versit Javatel C.100 JTAPI M.100 M.110 M.500 M.510 H.100 H.110 S.100 A.100 A.130

  12. Application Interoperability ECTF AI.xxx Call Center Standards System Administration ECTF-M.xxx Media Control ECTF-S.100 / S.200 / S.300 Hardware Interoperability ECTF-H.100 /H.110 ECTF Specification Series Quality of Service Reliability Call Control ECTF-C.100 Security Application Generators IP Communication Station Network Computer Bus

  13. S.200 S.100 S.410 M.100 M.500 C.100 ECTF Architecture Framework To Clients A.100 A.130 R.100 Media Apps Admin Apps CTI Apps To Clients To Other Servers System Services Modules Call Control S.300 M.300 Resource Modules Generalized CT Server (not all interfaces are implemented on all servers) Hardware Hardware Hardware H.100 H.110

  14. built an Industry... built an Industry...

  15. ECTF Based Products : Dialogic CT Media

  16. Multiservice solutions that are availabletoday Rapid applications deployment A distributed architecture enabling high availability/scalability that lets companies balance redundancy and growth with current business needs and budgets Flexible voice quality options to support toll-quality voice and beyond Lower total cost of ownership (TCO) for business agility to thrive in the Internet economy Cisco: AVVID Architecture for Voice, Video and Integr.Data Leveraging the power and extensibility of IP networks, Cisco AVVID offers: Source : Cisco

  17. RESOURCE MANAGEMENT CUSTOMER CARE CORPORATE INFORMATION EDUCATION OFFICE MOBILE OFFICE SYSTEMS INFORMATION SYSTEMS WORKFLOW INTEGRATION INDIVIDUAL - FAST - SIMPLE - CHEAP E-COMMERCE Speech Recognition ASR Telephony Features TTS Text to Speech Unified Messaging IVR Interactive Voice Response FAX HEALTHCARE Communication and Information email Conferencing Call Center Features FAX & Voice over IP SAP Business Software Internet Intranet HOME SQL Data Base Access Audio & Video Streaming Identifi- cation Verification Security Schedule Time Planing - SMART CARD - - BANKING - SERVICE “Big Picture“: Integrated Communication and Information

  18. Seamless Integration of Communication and Information W O R K F L O W

  19. Application Generators: Brooktrout – Show N Tel Show N Tel Features Voice & fax enable existing applications. Interactive voice response Database and host connectivity Fax-on-demand Broadcast fax Answer, route and bridge calls Universal telephone system integration Voice recognition Text-to-speech ActiveCall™ for automating call centers, help desks, etc. Multiple applications on a single platform. FaxVision™ interactive fax designer

  20. Application Generators:Parity Software – VOS Robust, professional telephony development environment Graphical VOS FlowCharter - build applications quickly, award-winning GUI. Graphical VOS Debugger - a source-code level debugger and task manager. VOS Language - flexiblity to build CT applications. Cross-platform: runs on Windows NT, Windows 9x, UNIX and DOS. Proven tool for mission-critical applications, large or small - tens of thousands of systems installed world-wide. Guaranteed support for all features of all Dialogic boards and configurations. Supports most Dialogic-compatible vendors of voice recognition, text-to-speech and other collateral technologies. CT Media Support Dialogic's S.100 implementation (CT Media) is supported through Topaz functions.  The Topaz engine is the foundation of Parity Software's next generation of development tools. Among other telephony APIs, Topaz supports ECTF S.100. This enables Topaz-based applications to run unchanged on Dialogic's CT Media platform in addition to Dialogic R4, TAPI, and other APIs.

  21. ECTF Based: Products : Brooktrout RealComm 100

  22. going ahead... going ahead...

  23. Authent- ication Server Authent- ication Server Call Control Server Switching Control Server Media Server Directory Server Directory Server Directory Server Circuit Switched Network Station Server Network Gateway Voice Packet Network PC Phone Routing SW Adminis- tration Business Software Server ECTF IP Interpoperability Roadmap Reference Points Next Gen Telephony Systems – IP & CT Phone IP-Phone IP-Network Desktop CTI

  24. SCP SMS A.100 / A.130 / R.100 Media applications map onto services defined for SCP - but with much more flexibility than the SIBs defined in AIN SSP Media Apps Admin Apps CTI Apps S.200 S.100/S.410 M.100/M.500 C.100 System Services Modules Call Control SCR maps onto an AIN switching point - details to be defined S.300 M.300 STP Resource Modules IP Hardware Hardware Hardware Media services provided by ECTF server map onto IP services H.100/H.110 IN – Maping the ECTF Architeccture Modell to the IN

  25. EN-PN Convergence: Open Services Requirements 1 Public Network Enterprise APPs APPs APPs APPs JTAPI / TAPI JTAPI / TAPI S100 CSTA TSAPI SCAI JAIN INAP, AINAP Computer Telephony Intelligent Network 2 Intranet Internet PSTN Application Portability  across venders platforms  from in-house IT to PN hosting Application Interoperability  between applications on a single platform  secure standard in-house to public network communication 1 2 Source: Joint ECTF / IN Workgroup 1/99

  26. Reality... Reality...

  27. Example: Enterprise Systems Convergence Convergence products for business over IP Communicationserver andapplications Hicom Workflowproducts andapplications HiPath Convergencesolutions Interworking integrated business solution • Convergence solutions• Directories Real-timemultimediacommunication(voice-over-IP) IP networkingwith partner products • Multimedia over IP• API HiNet

  28. 1 2 3 4 1 Transfer Funds • 2 • 3 401K Balance • 4 Server Applications ACD Security Smartcard Mobile Phone Menu List 8 7 6 5 "Hallo, wollen Sie unser spezielles Sparkonto-Angebot nutzen?" Transfer checking to savings savings to checking other “Ja, ich will” Voice Recognition IVR Menu List HiPath: Application Composer – Intelligent Applications

  29. Voice Networks IP / Data Networks Open interfaces Converged voice/data platform proven Switch Switch Switch Switch Switch flexible bandwidth reliable Surpass QoS lower costs Intelligence resides in network feature rich Intelligence resides in CPE HiPath The best of both worlds! a company Example: Next Gen Networks Converged Platforms

  30. Novavox – Mobile Unified Messaging

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