CQC – the next phase Alan Rosenbach Special Policy Lead

1. CQC –the next phase Alan Rosenbach Special Policy Lead 1

2. Why we’re reviewing our strategy We have listened and learned There have been significant and rapid changes in the economy, government policy, and technology and society is changing We’ve spent 6 months engaging with our staff, the public, providers, and stakeholders 2

3. Our proposed purpose, role and the changes we need to make 3 3

4. Our purpose Regulating and monitoring services Listening to people and putting them at the centre of our work Acting quickly when standards aren’t being met Drawing on our information and unique insight to provide an authoritative voice on the state of care Working with strategic partners across the system To drive improvements in the quality of care by: 4

5. Our role To regulate health and adult social care providers to “protect and promote the health, safety and welfare of people who use health and social care services.” We do this to encourage: The improvement of health and social care services Ensuring services focus on people who use services And that resources are used effectively and efficiently 5

6. People are at the centre of what we do Our national standards are about people’s experiences not about systems and processes Our inspections focus on talking to people and observing care Members of the public often take part in our inspections We value people’s views and experiences We listen to local and national statutory and voluntary groups We publish clear, transparent, timely information The public influence what we do and how we do it 6

7. The changes we need to make Make greater use of information and evidence to achieve the greatest impact Strengthen how we work with strategic partners Continue to build better relationships with the public Build our relationships with organisations providing care Strengthen the delivery of our unique responsibilities on mental health and mental capacity Continue our drive to become a high performing organisation 7

8. The changes we need to make 8 8

9. Make greater use of information and evidence to achieve the greatest impact Tailor the way we regulate - move towards regulating different types of organisations in different ways Develop our current inspection programme Develop ways of detecting the effect cultures and behaviours have on the quality of care Continue to strengthen people’s human rights and their rights to equality throughout our work Apply this approach to our responsibilities under the Mental Health Act and Mental Capacity Act 9

10. Strengthen how we work with strategic partners We will remain independent in deciding when and how we regulate and in the judgements we make. However, we will: Develop interdependent relationships with national strategic partners Build constructiverelationships with a range of other organisations Work closely with them to achieve our common purpose of driving improvements to the quality of care 10

11. Continue to build better relationships with the public Make the most of the opportunity offered by HealthWatch Encourage more people to report poor or good care Do more to raise awareness and understanding of what we do Do more to make our role in handling complaints clear Continue to develop how we involve a wide range of people in our work 11

12. Continue to build better relationships with the public Support people’s choice of care service by improving our inspection reports Make sure providers know what good looks like and what is unacceptable Draw on our unique sources of information, and those of others, to become a more respected and confident voice on the national state of care 12

13. Build better relationships with organisations providing care We need an agreed and consistent approach to our relationship with providers. We will: Further build respect and credibility with providers Continue to deliver professional registration services Be consistent in how we apply the regulations and make our regulatory judgements Make sure providers Take action when appropriate Continue to invest in training our inspectors 13

14. Strengthen delivery of our responsibilities on mental health and mental capacity Continue to protect the rights of people under the Mental Health Act and Mental Capacity Act Deprivation of Liberty Safeguards applies to Evaluate our main activities and reviewing the way we meet our responsibilities Consider the best methods for improving how we monitor DoLs as part of our mainstream work 14

15. Continue our drive to become a high performing organisation Build on the foundation of the last three years to become a better performing organisation: Be flexible and adaptable Being a dynamic organisation Building a motivated, skilled and effective workforce Measuring success 15

16. Our vision of success A health and social care sector where More peoplereceive better care More services provide care that meets national standards of quality and safety Services that don’t meet national standards improve quickly Services that don’t improve close 16

17. Our consultation runs until 6 December – send us your views • Online at: www.cqc.org.uk/thenextphase • By email to: cqcthenextphase@cqc.org.uk • By post to: CQC The Next Phase, CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA 17

18. Questions for today • Alan.rosenbach@cqc.org.uk 18