National Pubwatch Conference Reading 2017

1. National Pubwatch ConferenceReading 2017 Breakout Session Training Michael Kheng CBii – Challenge 21/25 Tim Robson – Selling to Drunks Steve Evans – Conflict Management

2. National Pubwatch ConferenceReading 2017 Challenge 21 & Challenge 25 Michael Kheng CBii

3. Michael Kheng CBii East Midlands representative for National Pubwatch Chair of the BII East Midlands region Licensing Consultant – Kurnia Licensing Consultants Ex licensee – estate of 8 freehold outlets

4. Challenge 21 & Challenge 25

5. Mandatory Condition01 October 2010 The premises licence holder, or club premises certificate holder, must ensure that an age verification policy applies to the premises in relation to the sale or supply of alcohol

6. Mandatory Condition01 October 2010

7. Home Office Example of an Age Verification Policy The premises licence holder must ensure that an age verification policy applies to the premises in relation to the sale of alcohol. This must as a minimum require individuals who appear to the responsible person to be under the age of 18 years of age to produce on request, before being served alcohol, identification bearing their photograph, date of birth, and a holographic mark. This can include for example: - A photocard driving licence, passport, PASS card

8. Home Office Example of an Age Verification Policy The premises licence holder must ensure that an age verification policy applies to the premises in relation to the sale of alcohol. This must as a minimum require individuals who appear to the responsible person to be under the age of 18 years of age to produce on request, before being served alcohol, identification bearing their photograph, date of birth, and a holographic mark. This can include for example: - A photocard driving licence, passport, PASS card

9. Challenge 21 & Challenge 25

10. Challenge 21 & Challenge 25 Challenge 21- Widely accepted as best practice in the on trade

11. Challenge 21 & Challenge 25 Challenge 25- Widely accepted as best practice in the off trade

12. Challenge 21 & Challenge 25 If the Home Office example says 18 why do we need to condition premises to have Challenge 21 or Challenge 25 or a Challenge policy at all? We have a mandatory condition

13. Challenge 21/25 Scheme Video

14. How Old? 25 26 16 17 18

15. Challenge 21 & Challenge 25 Questions?

16. SELLING TO DRUNKS Tim Robson National Pubwatch Representative North East Region

18. Drunkenness and Disorderly Conduct A large number of people can commit an offence of knowingly allowing disorderly conduct on relevant premises (section 140). Those people include: any person who works at the premises in a capacity, paid or unpaid, which authorises him to prevent the conduct; the holder of a premises licence a premises supervisor; any member or officer of a club who is present at the club when the disorder takes place in a capacity which enables him to prevent it; and the premises user in relation to a permitted temporary activity.

19. Sale of Alcohol to a Person who is Drunk Section 141 makes it an offence to sell or attempt to sell alcohol to a person who is drunk, or to allow alcohol to be sold to such a person on relevant premises and applies to: any person who works at the premises in a capacity, whether paid or unpaid, which gives him the authority to sell the alcohol concerned; the holder of a premises licence in respect of the premises; the designated premises supervisor (if any) under such a licence; any member or officer of the club which holds a certificate who at the time the sale (or attempted sale) takes place is present on the premises in a capacity which enables him to prevent it; and the premises user in relation to the temporary event notice in question. This section applies in relation to the supply of alcohol by or on behalf of a club to or to the order of a member of the club as it applies in relation to the sale of alcohol. level 3 on the standard scale.

20. Obtaining Alcohol for a Person who is Drunk Under section 142 a person commits an offence if, on relevant premises, he knowingly obtains or attempts to obtain alcohol for consumption on those premises by a person who is drunk. It is an offence for a drunk or disorderly person, without reasonable excuse, to fail to leave relevant premises when requested to do so by a constable or a person to whom s 143(2) applies, or to enter or attempt to enter such premises after that person has requested him not to do. Also section 91 of the Criminal Justice Act 1967 which makes it an offence to behave in a disorderly manner in a public place whilst being drunk. Any person found guilty shall be liable on summary conviction to a fine

21. Definition of a Drunk Being in a temporary state in which one's physical and mental faculties are impaired by an excess of alcoholic drink; intoxicated, What do the Police look for? The persons breath smells strongly of intoxicating liquor The person was unsteady on their feet Their eyes were glazed Their speech was slurred They were not suffering from a physical disability.

23. Useful Tips Messages from other pubs via radio or other media. Notable sporting events – Derby days. Pre Loading – Night clubs, last port of call. Freshers week, vulnerable young persons. Organised pub crawls. The onus is yours so don’t rely on door supervisor checks. Employ an effective search policy and look for illicit alcohol. Make good use of your CCTV if fitted. Glass Collectors must be productive. Break the act of composure and create a double take.

24. Have you an Intoxication Policy? Consider the customers who drink in your premises and their reasons for visiting. Food led premises are likely to have fewer issues with intoxication than wet led venues and premises attracting a younger crowd so your policy will need to take account of those factors. 1.Ensure that any promotions you are running are responsible. There is no point in taking the time to compile an intoxication policy if your promotions encourage customers to drink to excess. Don’t attract unwarranted attention to your premises.

25. 2. Everyone responds to alcohol in a different way so spotting an intoxicated customer can be difficult. Your policy should identify typical signs of intoxication and what your staff should do if they spot those signs, such as reporting this to a member of management or door staff to deal with the situation. CCTV 3. Staff training is key. Once you have devised an effective intoxication policy, it is important that your staff, including any door staff, are trained on the policy. Your staff will be responsible for implementing the policy on a day to day basis and need to be aware of what to do in the event that they notice the signs of intoxication, including their safeguarding responsibilities to vulnerable persons. Glass Collectors. Thanks to Sarah Taylor – PopplestonAllen

26. Thank you

27. www.nationalpubwatch.org.uk Overview ofConflict Managementin the Workplace Presented by: Steve Evans FBII.tp

28. Steve Evans FBII.tp • Regional Representative • East of England • Regional Vice-chairman - East of England • Member of National Mentoring Team • BIIAB Trainer

29. Objectives To present a structure around dealing with conflict situations that may occur on Licensed Premises. To be both relevant as a refresher for professionals , as well as a focused tool to take away and present to Hospitality Staff at all levels. Helping to build confidence and improve Personal Safety.

30. Agenda • Identifying a potential problem • Dynamic Risk Assessment • Initiate your plan • Options and Resources • Transference of evidence and intelligence

31. Identifying a problem • Joint Initiative (forming a group) • Raised voice, swearing and argumentative • Threats • Reddening and distortion of the face • Aggressive stance and gestures (clenched fists) • Trying to involve others

32. Scenario

33. Dynamic Risk Assessment P Person Do you know their history? How do they appear – Under the influence or Mental Health? Physical capability and are they alone or with others? O Object Is there an object in the persons possession or a nearby item that could be used as a weapon? P Place Can I get away? What hazards are there? – Stairs? Isolated areas? etc. Am I covered by CCTV? Using the P.O.P model you make the assessment process a conscious dynamic act

34. Initiate your plan • S Step Back • A Assess the Threat • F Find Help • E Evaluate the Options • R Respond using the best Option

35. Transference of Evidence and Intelligence • Incident Log • CCTV in presentable format • Preserve any items for Forensic Examination • Witness details – for statement purposes • Police Liaison • Report via Pub Watch and (if applicable) apply to Committee for a ban

36. Summary • Identifying a potential problem • Dynamic Risk Assessment • Initiate your plan • Options and Resources • Transference of evidence and intelligence

37. Details of BII Membership Benefits are available on the web-site: www.bii.org.uk • For National Pub Watch and BII information • for the East of England Region • please contact me • M: 07413 961953 | T: (01707) 552145 • e-mail: stephen.evans@nationalpubwatch.org.uk