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IT services and support

Information to new employees at UIB. IT services and support. Content. IT-department (regulations, systems and services, service-declaration) ‏ When you need computer assistance: User support at IT department (BRITA). ” BR ukerstøtte ved IT - A vd.” Access (SEBRA )

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IT services and support

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  1. Information to new employees at UIB IT services and support

  2. Content IT-department (regulations, systems and services, service-declaration)‏ When you need computer assistance: User support at IT department (BRITA). ”BRukerstøtte ved IT-Avd.” Access (SEBRA ) ”SEntralt BRukerAdm. system” Lectur rooms and auditoriums How to purchase a computer and software Joint Student system FS. ”Felles Studentsystem” Intranet and IT department website Wireless network

  3. What do we (IT department - UIB) do? Deliever standardized IT-services to UIB Storage, email, calendar, web-related services, computer-network Support on client-administrated computers and network printers Gives user support to employees and students. Computer room support and system support of auditoriums Virus- and email-spam control Backup of data

  4. Here is the service declaration:

  5. When you need computer related assistance: ”BRITA” – User support at the IT department Telephone +47 55 58 47 00 You can also register your issue at http://bs.uib.no We can not help you with: Private purchased computer and printer issues How to use the software Problems with small USB printers. We give support to network printers only. Equipment older than 5 years.

  6. IT-department organisation. May 2008 IT-department IT-director Thomas Evensen (1st June)‏ Administration. User Support Øystein Saasen Infrastructur Jan Kristian W. Johnsen Applications Sidsel Storebø BRITA Student support Unix Network Integration /app. development. SID (security,integr., data-dev.)‏ Windows Basic-appl./support Employeeuser support Telephone central

  7. Access to IT systems Get an account at https://sebra.uib.no/new/english.py Request for an account Request status Create an account Passwords (secret and highly personal! Examples of good passwords: Wia62Koz, Y$d42T?x)‏ Email address Apply for shared folder access, intranet and course-account Sebra approvers https://sebra.uib.no/reg/liste_godkjennere_eng.py

  8. IT-regulations IT-regulations should be know by everyone: http://www.uib.no/sec/regulations.htm

  9. IT sentralized computer system (for Windows computers)‏ Operating system and software are installed by the IT department

  10. IT driftsopplegg (for Windows PCer)‏ Logg inn på konto med brukernavn og passord lagring på server Brukerprofil (personlige innstillinger)‏ Ansatte logger inn på UIB, studenter logger inn på STUDENTdomenet.

  11. IT driftsopplegg (for Windows PCer)‏ Personlig hjemmeområde (O:)‏ lagring på server Fellesområde for inst./avd. (P:)‏ Brukerprofil (personlige innstillinger)‏ e-postboks Lagringstjenester Internettjenester Utskriftstjenester

  12. IT driftsopplegg (for Windows PCer)‏ Personlig hjemmeområde (O:)‏ lagring på server Fellesområde for inst./avd. (P:)‏ Brukerprofil (personlige innstillinger)‏ Alle data må lagres på nettverksområder for å være trygge! e-postboks

  13. Linux og Macintosh Linux driftsopplegg er utviklet og rulles ut i dag på Matematisk. Driftsopplegg vil komme etter hvert

  14. Auditorier og undervisningsrom Stort sett standardisert utstyr Brukerstøtte varierer(se it.uib.no for oversikt)‏ Gjør deg kjent med forhold og utstyr i rommene du skal bruke!

  15. Innkjøp av datautstyr og programvare UiB har avtaler på alt datautstyr, skrivere o.l. Det skal ikke kjøpes utstyr fra leverandører utenom avtalene! Av driftshensyn standardiseres det på visse modeller Se på innkjøpsveiledning på http://it.uib.no -> innkjøp Søk råd hos IT-avdelingen eller Kontor for innkjøp hvis du er i tvil.

  16. Shared Studentsystem FS En skal jobbe studieadministrativt Les om FS på http://www.uib.no/fs/

  17. Intranet Log in to:http://intranett.uib.no Sorry: norwegian only

  18. it.uib.no Read the english information Check for system messages «Driftsmeldinger» «oppslagstavle» Both norwegian andenglish information

  19. Wireless network • Look for poster: SSID=UIB • More information: • http://www.wlan.uib.no • Sorry: norwegian only

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