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VENDOR TYPES Telecommunications Infrastructure & Hardware Building Management

Vendor Management vendor: (n) someone who promotes or exchanges goods or services for money I. Cem Onur One William Street Capital Director of IT. VENDOR TYPES Telecommunications Infrastructure & Hardware Building Management IT & Outsourced Development. Hardware & Infrastructure.

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VENDOR TYPES Telecommunications Infrastructure & Hardware Building Management

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  1. Vendor Managementvendor: (n) someone who promotes or exchanges goods or services for moneyI. Cem OnurOne William Street CapitalDirector of IT VENDOR TYPES Telecommunications Infrastructure & Hardware Building Management IT & Outsourced Development

  2. Hardware & Infrastructure • CDW (hardware, software, engineering) • http://www.cdw.com/ • RFA (service, monitoring, bus. cont.) • http://www.rfa.com/ • Liebert/Emerson (UPS) • http://www.liebert.com/ • CIS (Consultancy, Break & Fix, Security) • http://www.ciscony.com

  3. Telecommunications • McGraw (Verizon Reseller) • http://www.mcgrawcom.net/ • BCM (Verizon Reseller, consultancy, help) • http://www.bcm-tel.com/ • Interglobe Communications (smaller BCM) • http://www.nyigc.com/

  4. Building Management • The Rockefeller Group • System room environment monitoring • Air conditioning systems • Fire, hazard warnings • Cleaning and supplies

  5. Working with Vendors • Good Cop / Bad Cop • Be clear, conscience, communicate • Compare and negotiate • Speak soft, carry a stick • Understand your bills, ask clarification, lay down the law: your law • Know your leverages

  6. Agreement & Contracting • Understand and communicate your needs • Have a legal counsel, no matter what • Understand your contract and negotiate • Quarterly, Semi-Annual, Annual pitches • JIC (Just In Case) articles • Prefix maintenances, to be or not to be

  7. Where Are They? • Stick to your area • Telecommuting vendors • You get what you pay for, sometimes • Word of mouth vs paid advertising

  8. Simple Flow • Server is HOT!!! • Emails flash • Phones ring • Procedures work • Problem escalates • In the loop, not in the loop that’s the difference • You pay the bill

  9. Simple Maintenance • Fix Pay: easy come, easy go • Fix Hours: easy come, easy go • Paid by the Hour: easy come, easy go • Usual Suspect: yearly contract, cheaper fees, lots of hours, crowded bills • Middle Ground: know thyself, know thy maintenance

  10. Outsource vs Inhouse • Who are you, what are you, why are you • Do you need that staff? • Do you need that server? • Do you need that room? • Do you need that software? • Do you need that office?

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