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Chapter 3 Communication and Customer Care. Figure 3-1 The communication process. Figure 3-2 The communication process. Figure 3-3 Telephone communication. Figure 3-4 Language barriers. Figure 3-5 A hearing-impaired person will often wear a hearing aid.
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Chapter 3 Communication and Customer Care
Figure 3-5 A hearing-impaired person will often wear a hearing aid.
Figure 3-7 The age of a patient is a special consideration in pharmaceutical care.