Crisis Management Tabletop Exercise for Risk & Claims Evaluation

1. Tabletop Exercise Andy Schoepf, CIC, Risk & Claims Manager aschoepf@leeagencyinc.com

2. Purpose of Tabletops - To apply and test organizational policies and procedures in order to determine opportunities for improvement or enhancement of the plans.

3. Why Are We Here? This exercise gives the participants the opportunity to evaluate current response concepts, plans, and responsibilities should the need arise to respond to an incident at your organization. This exercise will focus on internal and external communication, critical decisions, and the coordination of assets necessary to save lives and protect your community.

4. Focus Capabilities 1) Immediate response actions 2) Utilization of the Incident Command System 3) Business Continuity

5. Objectives 1) Efficient and effective internal and external communication – knowing who is responsible for what and able to get it done quickly 2) Incident Command system is in place and is an effective decision-making and communication tool 3) Continue operations with minimal disruption

6. Exercise Rules 1) This is a facilitated tabletop exercise. Players will respond to the given scenario. In any exercise, a number of assumptions and “made up stuff” may be necessary to complete play in the time allotted. 2) This is meant to be a plausible scenario with events occurring as presented. There are no hidden agendas or trick questions. 3) Don’t beat up the scenario.

7. Questions to keep in mind… Who? What? When? How do you know?/Where is it documented?

8. Here we go…

9. Scenario It is Friday, March 22, 2019 at 6:25am. The overnight temp was 28 degrees with a forecasted high of 54 degrees. • What would your staff be doing? • What are your conversation topics? • What considerations/preparations are being made? • What does your plan say?

10. Inject 1 6:30am – CNA reports lack of water pressure as well as “dirty-looking” water during resident shower • What would your staff be doing? • What are your conversation topics? • What considerations/preparations are being made? • What does your plan say? 8:00am – Public Works reports that they have located a water main break – prepare for no water for 24 hrs minimum.

11. Questions to Consider • What decisions need to be made? • How do you know? • Who is responsible for what?

12. Inject 2 11:30am – Your building loses power • What would your staff be doing? • What are your conversation topics? • What considerations/preparations are being made? • What does your plan say? 11:55am – report comes in that there have been significant issues repairing the water main, including damage to transformers, causing power outages and surges. Hoping to have power restored within hours, however, water repair is now a matter of days.

13. Inject 3 5:30pm – Full Power is restored • What would your staff be doing? • What are your conversation topics? • What considerations/preparations are being made? • What does your plan say? 6:15pm – A known “wanderer” walks by a WanderGuard exit, without setting off the alarm

14. Inject 4 • By 6:45: • Charge Nurse takes a call from the Police – a resident called 911 because no one was responding to his call light • Door alarms have been sounding randomly • Fire panel not acting right • What would your staff be doing? • What are your conversation topics? • What considerations/preparations are being made? • What does your plan say?

15. Now What? • What did you learn? • What went well? • Opportunities for improvement? • Define & Prioritize next steps (after-action report)

16. Thanks!