Design & Innovation 1 + 1 = 3

1. Design & Innovation 1 + 1 = 3 Dominic Macdonald-Wallace MA, CertEd, AFPC, SSAfDirector of Learning and DevelopmentShared Service Architecture LtdLecturer on the Postgraduate Certificate In Shared Services

2. Collaborative Working “Don’t do it unless you have to! Joint working with other organizations is inherently difficult and resource consuming.Unless you can see the potential for real collaborative advantage…it’s most efficient to do it on your own.”Professor Chris HuxhamWorld leader in Inter-organisational Relations

3. “If we don’t innovate [in the public sector] we are in serious trouble. We are not going to get out of this recession with a few efficiency savings or, as someone put it, a hair cut here and there for public services. We are going to have to look at fundamentally different ways of delivering services” Lord Michael Bichard

4. Collaborative Transformation can be a “positively disruptive” opportunity for change… The new service will really help the recipients because… This means we can stop doing stuff too… That’s the kind of service I would work in because… This new way of working will be so much better because… Innovation pushing at an open door…

5. A Shared Service Architect™ does this: Builds and sustains strong trust between the decision makers in the collaboration Ensures that the customers, decision makers, and service staff co-create a clear vision of the better futurethat will result from the shared service Facilitates project innovation…makes 1+1=3 Manages the cost of delay

6. Alasdair Robertson: www.i-three.co.uk

8. In 2009 Dr. Su Maddock, from the Whitehall Innovation Hub published a report on leadership in collaborative innovation in which she stated that:“…whilst there is plenty of literature on innovation and transformational leadership there is very little on leading transformational innovation...in spite of the fact that leadership is the key to creating the conditions for innovation”.

9. The Shared Service Architect’s Innovation Toolbox

11. Collaborative Transformation is: an opportunity to innovate to stop doing things that no longer need to be done an opportunity to create a new, better lower-cost service an opportunity to focus on the resident/student/patient/vulnerable in our society and build provision around their needs

12. Its about making: 1+1 = 3

13. Design & Innovation 1 + 1 = 3 Dominic Macdonald-Wallace MA, CertEd, AFPC, SSAfDirector of Learning and DevelopmentShared Service Architecture LtdLecturer on the Postgraduate Certificate In Shared Services