1 / 16

Presented by: Caty Jirik, Director Community Impact Management Operations & 2-1-1

Local Community/Local Sustainability of 2-1-1: Choosing a business model that works for your community. Presented by: Caty Jirik, Director Community Impact Management Operations & 2-1-1 Greater Twin Cities United Way Tracey Lamberty, 2-1-1 Account Executive Ceridian. Agenda.

ilar
Download Presentation

Presented by: Caty Jirik, Director Community Impact Management Operations & 2-1-1

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Local Community/Local Sustainability of 2-1-1: Choosing a business model that works for your community Presented by: Caty Jirik, Director Community Impact Management Operations & 2-1-1 Greater Twin Cities United Way Tracey Lamberty, 2-1-1 Account Executive Ceridian 1

  2. Agenda • Introduction of Presenters • History of 2-1-1 in the Twin Cities • Why Change? Drivers for doing business “differently” • Five critical components in search for a vendor/partner • Developing a business plan for sustainability centered on the AIRS Standards • Partnership Decision • Additional benefits to the program/community • Ongoing Challenges 2 Greater Twin Cities United Way

  3. Why Change? Drivers for doing business “differently” 4 Greater Twin Cities United Way

  4. First Critical Component 6 Greater Twin Cities United Way

  5. Second Critical Component 7 Greater Twin Cities United Way

  6. Third Critical Component 8 Greater Twin Cities United Way

  7. Fourth Critical component 9 Greater Twin Cities United Way

  8. Fifth Critical Component 10 Greater Twin Cities United Way

  9. Develop a business plan for sustainability centered on the AIRS Standards* *minimum in agreement - have goals to exceed 11 Greater Twin Cities United Way

  10. Leveraging Strengths across sectors BONUS 12 Greater Twin Cities United Way

  11. Positive Outcomes for the Service United Way 2-1-1 SECURITY TEAMWORK • Technology • Secured call center area and building • State of the art Telephony and Scheduling Software • Reporting • 2-1-1 Account Executive Liason • Focus on core competencies • Partnership in adding new services • Outreach Services • Reporting KEY TO SUCCESS RESULTS COVERAGE • Scalability • Redundancy • Additional resources leveraged • Maintains Cost • All Performance Metrics met • High Quality • Accredited Greater Twin Cities United Way

  12. Additional benefits to the 2-1-1 program/community • Opportunity for survival & growth • Focus on core competencies • Outside the box is the new normal • Walking the talk: United Way as a leader • Successfully accredited • Maintain costs • UW retains control of 2-1-1 services • manages vendor contract • responsible for 2-1-1 strategic direction • built a new governance and business model 14 Greater Twin Cities United Way

  13. Ongoing Challenges for 2-1-1 • Weak statewide infrastructure • Lack of diverse funding base & stakeholders • State of Minnesota • Regional Coordination & Growth • Technology 15 Greater Twin Cities United Way

  14. Contact Information Caty Jirik, Director Community Impact Operations & 2-1-1 Greater Twin Cities United Way 612-340-7579 Caty.Jirik@GTCUW.org Tracey Lamberty, Account Liaison Ceridian 763-478-8833 Tracey.L.Lamberty@Ceridian.com 16 Greater Twin Cities United Way

More Related