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Presented by: Caty Jirik, Director Community Impact Management Operations & 2-1-1

Local Community/Local Sustainability of 2-1-1: Choosing a business model that works for your community. Presented by: Caty Jirik, Director Community Impact Management Operations & 2-1-1 Greater Twin Cities United Way Tracey Lamberty, 2-1-1 Account Executive Ceridian. Agenda.

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Presented by: Caty Jirik, Director Community Impact Management Operations & 2-1-1

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  1. Local Community/Local Sustainability of 2-1-1: Choosing a business model that works for your community Presented by: Caty Jirik, Director Community Impact Management Operations & 2-1-1 Greater Twin Cities United Way Tracey Lamberty, 2-1-1 Account Executive Ceridian 1

  2. Agenda • Introduction of Presenters • History of 2-1-1 in the Twin Cities • Why Change? Drivers for doing business “differently” • Five critical components in search for a vendor/partner • Developing a business plan for sustainability centered on the AIRS Standards • Partnership Decision • Additional benefits to the program/community • Ongoing Challenges 2 Greater Twin Cities United Way

  3. Why Change? Drivers for doing business “differently” 4 Greater Twin Cities United Way

  4. First Critical Component 6 Greater Twin Cities United Way

  5. Second Critical Component 7 Greater Twin Cities United Way

  6. Third Critical Component 8 Greater Twin Cities United Way

  7. Fourth Critical component 9 Greater Twin Cities United Way

  8. Fifth Critical Component 10 Greater Twin Cities United Way

  9. Develop a business plan for sustainability centered on the AIRS Standards* *minimum in agreement - have goals to exceed 11 Greater Twin Cities United Way

  10. Leveraging Strengths across sectors BONUS 12 Greater Twin Cities United Way

  11. Positive Outcomes for the Service United Way 2-1-1 SECURITY TEAMWORK • Technology • Secured call center area and building • State of the art Telephony and Scheduling Software • Reporting • 2-1-1 Account Executive Liason • Focus on core competencies • Partnership in adding new services • Outreach Services • Reporting KEY TO SUCCESS RESULTS COVERAGE • Scalability • Redundancy • Additional resources leveraged • Maintains Cost • All Performance Metrics met • High Quality • Accredited Greater Twin Cities United Way

  12. Additional benefits to the 2-1-1 program/community • Opportunity for survival & growth • Focus on core competencies • Outside the box is the new normal • Walking the talk: United Way as a leader • Successfully accredited • Maintain costs • UW retains control of 2-1-1 services • manages vendor contract • responsible for 2-1-1 strategic direction • built a new governance and business model 14 Greater Twin Cities United Way

  13. Ongoing Challenges for 2-1-1 • Weak statewide infrastructure • Lack of diverse funding base & stakeholders • State of Minnesota • Regional Coordination & Growth • Technology 15 Greater Twin Cities United Way

  14. Contact Information Caty Jirik, Director Community Impact Operations & 2-1-1 Greater Twin Cities United Way 612-340-7579 Caty.Jirik@GTCUW.org Tracey Lamberty, Account Liaison Ceridian 763-478-8833 Tracey.L.Lamberty@Ceridian.com 16 Greater Twin Cities United Way

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