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DUBAI.AJMAN. FUJAIRAH.RAS AL KHAIMAH

DUBAI.AJMAN. FUJAIRAH.RAS AL KHAIMAH. Company overview:. Founded in the year 2002 Catalyst systems and solutions, LLC was created with the aim of pioneering in the field of business automation, system integration and consultancy.

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DUBAI.AJMAN. FUJAIRAH.RAS AL KHAIMAH

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  1. DUBAI.AJMAN. FUJAIRAH.RAS AL KHAIMAH Confidential: Catalyst systems & solutions. 2009-2010

  2. Company overview: • Founded in the year 2002 Catalyst systems and solutions, LLC was created with the aim of pioneering in the field of business automation, system integration and consultancy. • We provide premier solutions for business automation and system integration by bringing together human enterprise and innovation and create excellent value for customers. • A clear perception of the growing requirement of the corporate world in the area of IT has enabled Catalyst to develop for the present and for future. Confidential: Catalyst systems & solutions. 2009-2010

  3. Infrastructure Management Services. [IMS] • Operating system, database, mail, web • Network devices – router, VPN, switches • Security devices – firewall, IDS • Environemnt – UPS, Temperature • Availability • Remote monitoring (24x7) • Local support • Capacity • Proactive support and optimisation • Disk, memory and CPU utilisation • Bandwidthutilization • Application performance • Security • Antivirus updates • Patch deployment • Device log monitoring for threats • Asset & Audit Management Confidential: Catalyst systems & solutions. 2009-2010

  4. What is IMS… ? • Infrastructure Management Services is a scalable and configurable suite of services to help you administer your complete IT environment more efficiently and cost-effectively... Confidential: Catalyst systems & solutions. 2009-2010

  5. How we do it? Depending on the service level you select, the primary components of the service include monitoring or management for availability, capacity and security of • Operating system, databases, mail, web • Network devices – router, VPN, switches • Security devices – firewall, IDS • Environemnt – UPS, Temperature Confidential: Catalyst systems & solutions. 2009-2010

  6. Support… • Predefined SLA • Predefined Escalation Procedure • Service Level Maintenance • Customer Satisfaction • Problem Management • Reporting Confidential: Catalyst systems & solutions. 2009-2010

  7. Trouble Ticket… • Automatic Ticketing • Set business Rules • Full thread E-mail • SLA Violation Alerts • Set Escalation Routes • MTTR Statistics • Reports on trouble Tickets Confidential: Catalyst systems & solutions. 2009-2010

  8. Delivery model: Confidential: Catalyst systems & solutions. 2009-2010

  9. Value proposition… Benefits to the customer • Streamlined processes, which are ITIL compliant • Integrated view of entire IT infrastructure • Measurement of performance of the IT operations made possible for the first time (through various SLA parameters) • Single point ownership for complete production support of infrastructure. • Reduction in operations cost by 40 - 50% • Staff redeployed for strategic in-house initiatives • Visibility into capacity bottlenecks and redundancies • Improved return on IT investment Confidential: Catalyst systems & solutions. 2009-2010

  10. Service level & SLA’s. • Gold 99.0% uptime 24/7 x 365 day • Silver 99.0% uptime. 12 hours/7 days a week • Bronze 99.0% uptime. Office hours/ 5 working days Confidential: Catalyst systems & solutions. 2009-2010

  11. Sample reports… System health check Confidential: Catalyst systems & solutions. 2009-2010

  12. Sample reports… Availability reports Confidential: Catalyst systems & solutions. 2009-2010

  13. Sample reports… Interface Traffic details Confidential: Catalyst systems & solutions. 2009-2010

  14. Sample reports… Audit & monitoring Catalyst Systems & Solutions Confidential: Catalyst systems & solutions. 2009-2010

  15. Sample reports… System Utilization Reports Confidential: Catalyst systems & solutions. 2009-2010

  16. Ajman • Sh. Rashid bin Humaid street • Beside al manama hypermarket • Tel: 06 7446218 • Fax: 06 7446247 • Email: cssajm@catalystme.ae DUBAI Al Awir P.O Box 3262 Tel: 04 3339191 Fax: 04 3331415 Email: cssdxb@catalystme.ae AJMAN Sh. Rashid bin Humaid street Beside al manama hypermarket Tel: 06 7446218 Fax: 06 7446247 Email: cssajm@catalystme.ae FUJAIRAH Ahmed Bin Abdullah Street Eid Mussallah Behinf Dubai Islamic Bank Tel: 09 2221343 Fax: 09 2227674 Email: cssfjr@catalystme.ae RAS AL KHAIMAH Muntasir Street, Al- Nakheel Tel: 07 2276800 Fax: 07 2276900 Email: cssrak@catalystme.ae Confidential: Catalyst systems & solutions. 2009-2010

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