HARDWARE REPAIR, RETIREMENT and DISPOSAL

1. HARDWARE REPAIR, RETIREMENT and DISPOSAL

2. AARP TAX-AIDE HARDWARE • AARP TAX-AIDE PURCHASED: • Compaq nx6110 – Out of Warranty • HP Compaq nx6310 – Out of Warranty • HP Compaq 6715b – Out of Warranty • HP 6735s – Warranty ends Nov 2009 • HP NC 6000 - donated/no warranty • Dell Vostro 1520 – Warranty ends Dec 2010 • HP NC 6120 – Out Of Warranty • DONATED • Multiple Desktops and Laptops

3. Disposal and Replacement • Repair costs up to $200 should result in an expected 3 more years of use. • If attempts to repair locally fail (or exceed $200), ship the AARP purchased laptop to the AARP Tax-Aide National Office. Replaced during tax season. • Laptop will be repaired or deemed un-repairable. • AARP Tax-Aide National Technology Mgr is the final decision authority for AARP Tax-Aide purchased equipment availability/replacement if equipment is deemed un-repairable. • If un-repairable, the laptop will be removed from local inventory.

4. Disposal and Replacement continued • After April 15, items that are not repairable locally: • AARP-purchased laptops are returned to the National Office • Donated/Other equipment disposed of locally • At low or no cost to program • With state officials (IRS, TCS, SC) instruction and approval • http://reconnectpartnership.com/items.php - Reconnect accepts any brand of computer equipment in any condition. They also accept just about anything that can be connected to a computer. Mostly take to Goodwill locations. • Noted on inventory

5. AARP TAX-AIDEDESKTOP ASSISTANCE • Volunteer users should always contact the TC/TCS with hardware and networking questions first • TCS can recommend users contact the NTC via AARP Tax-Aide National Office taxaidetech@aarp.org • Taxaidetech National assistance number for laptop repair and networking issues • 202-434-6099, Toll Free: 800-424-2277 ext 6099

6. PRINTERS AND MONITORS • Always make sure toner cartridge is properly functioning and does not need to be replaced • GraceWorkz printer repair • Printers can be repaired locally, if not eligible for GraceWorkz • Max repair cost is $50 (TMG) • CRT Monitors should not be repaired locally and should be properly disposed of within guidelines of the local community

7. S and R Code Reimbursements • “R” Code expenses: • Equipment maintenance services • Equipment repairs and upgrades • “S” Code expenses: • Components • Flash drives, routers, switches, cables, etc. • E-filing Supplies • Paper and printer cartridges NOT on the Consumables List

8. S and R Code Reimbursements • Only leadership positions can be reimbursed for these expenses • EROs and Counselors are not eligible • Expendables - Paper and print cartridges that are NOT on the Consumables List require no special authorization

9. S and R Code Reimbursements • All other S and R code expenses are called Non-Expendables • UNDER $25 per unit • No special approvals required • OVER $25 per unit • must be pre-approved in writing by TCS or the SC – attach email approval to expense report

10. S and R Code Reimbursements • Repair expenses exceeding the limits below require National Office approval • Printers over $50 • Computers over $200 • Projectors over $200

11. Questions?????

12. Consumables

13. Consumables – the Basics Certain Listed Consumables, specifically some print cartridges and projector bulbs, mustbe obtained directly from the AARP Nationalvendor without out-of-pocket expense. NO REIMBURSEMENT FOR LISTED ITEMS! NY3 has two representatives that may order directly from the vendor. They are Kaye Curry and Barbara Kaiser.

14. Consumables – New Items Flash drives are no longer available on the Consumables List. Printer repair/replacement is part of the new contract.

15. Consumables - Schedule Ordering process is closed from May until some time in October each year. An updated Consumables List and instructions are sent out before the process is open.

16. Questions???? Consumables