Presented by: David G. Lewis 1701 E. Empire St. Ste 360 #146•Bloomington, IL 61704•(309) 827-0540•

1. Presented by: David G. Lewis 1701 E. Empire St. Ste 360 #146•Bloomington, IL 61704•(309) 827-0540• Emotional Intelligence and the 14 Dimensions of Diversity E-mail: David@Davidglewis.com Website: www.Davidglewis.com

3. Emotional IntelligenceDefined • 1990 – Peter Salovey and John Mayer coin the term “Emotional Intelligence.” • Their definition: • “The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional meanings… • …To reflectively regulate emotions in ways that promote emotional and intellectual growth.”

4. Emotional IntelligenceDefined • 1995 – Daniel Goleman publishes the first book on the topic: Emotional Intelligence. • His definition: • “The capacity to recognize our feelings and those of others… • …to motivate ourselves… • …to manage emotions well in ourselves and in our relationships.”

5. EQ-I Competencies • INTRAPERSONAL SCALES • Self regard • Emotional self-awareness • Assertiveness • Independence • Self-actualization • INTERPERSONAL SCALES • Empathy • Social responsibility • Interpersonal relationship • ADAPTABILITY • Reality testing • Flexibility • Problem solving • STRESS MANAGEMENT • Stress tolerance • Impulse control • GENERAL MOOD • Optimism • Happiness

6. How Does EQ Differ From IQ • EQ • Focus: developing an understanding of and an ability to manage emotions • Can be enhanced throughout one’s life • Recently understood to be an important predicator of one’s potential for success • Foster’s understanding and management of own emotions • Promotes positive relationships • Increases self-motivation and drive • IQ • Focus: developing one’s cognitive abilities; more academically orientated • Generally thought to be largely established at birth and cannot be enhanced • Has been traditionally used to predict one’s potential for success • Allows development of needed knowledge base • Enables conceptual thinking

7. IntRApersonal Competencies • Being aware of and understanding one’s emotions. • Being able to express one’s feelings

8. IntERpersonal Competencies • Emotional Self-Awareness • The ability to recognize and understand one’s feelings and motions, differentiate between them, know what caused them and why. • Benefit: Promotes successful conflict resolution and leads to improved interaction. • Assertiveness • The ability to express feelings, beliefs and thoughts, to defend one’s rights non-destructively. • Benefit: Helps people work more cooperatively and share less ideas effectively. • Self-Regard • The ability to look at understand, respect and accept oneself, accepting one’s perceived positive and negative aspects as well as one’s possibilities and limitations. • Benefit: Better self-confidence means better performance, work attitudes and behaviors.

9. IntRApersonal Competencies • Self-Actualization • The ability to realize one’s potential; to strive to do what one wants to do and enjoys doing. • Benefit: Associated with good motivation and striving to optimize both individual and team performance. A well-rounded individual brings more life experience to situations. • Independence • The ability to be self-reliant, self-directed in thinking and actions and free of emotional dependency. • Benefit: The best balance is for people to “think for themselves,” and still listen to and use ideas from others when appropriate.

10. InterERpersonal Competencies • Understanding how others feel. • Establishing mutually satisfying relationships with others

11. InterERpersonal Competencies • Empathy • The ability to be attentive to, to understand and to appreciate the feelings of others…it is being able to “emotionally read” other people. • Benefit: Understanding the points of view, duties and demands being placed on others creates cohesive functioning. • Interpersonal Relationship • The ability to establish and maintain mutually satisfying relationships that are characterized by intimacy and by giving and receiving affection. • Benefit: Translates into effective communication within and between groups and teams. • Social Responsibility • The ability to demonstrate oneself as a cooperative, contributing and constructive member of one’s social group. • Benefit: Contributing to recognize team & group goals, being aware of the great good each can contribute.

12. Adaptability Competencies • Coping and adapting to change • Generating effective solutions to stressful problems

13. Adaptability Competencies • Problem Solving • The ability to identify and define problems as well as to generate and implement potentially effective solutions. • Benefit: Methods for problem solving are critical: viable optional solutions and alternatives must be considered including cost/benefit analysis, long term complications. • Reality Testing • The ability to assess the correspondence between what is experienced (the subjective) and what in reality exists (the objective). • Benefit: A focus on practicality and realistic expectations. • Flexibility • The ability to adjust emotions, thoughts, behavior to changing situations and conditions. • Benefit: better performance in situations where tasks are dynamic and changing.

14. Stress Management Competencies Managing and controlling one’s emotions

15. Stress Management Competencies • Stress Tolerance • The ability to withstand adverse events and stressful situations without falling apart by actively and confidently coping with stress. • Benefit: Managing reasonable workloads, clarifying priorities, meeting deadlines. • Impulse Control • The ability to resist or delay an impulse, drive or temptation to act. • Benefit: Rash actions made out anger or other strong needs can be costly! Mistakes can often be avoided by simply taking time to stop and think.

16. General Mood Competencies • General feeling of contentment and overall outlook on life. • Impact on self and others.

17. General Mood Competencies • Happiness • The ability to feel satisfied with one’s life, to enjoy oneself and being with others; to have fun. • Benefit: A positive atmosphere lifts spirits and helps overall performance. • Optimism • The ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity. • Benefit: In life there are self-fulfilling prophesies. When people believe something is possible, they will often make it happen, and vice versa. Optimism also ward off stress.

18. Fourteen Dimensions of Diversity Primary Dimensions of Diversity The primary dimensions of diversity are those basic characteristics that are inborn and/or that greatly affect how you are socialized. These dimensions shape your self-image, your world view, and how others perceive you. At the core of your identity and life experience, they continue to exert powerful impacts throughout your life.

19. Age: the number of years you have been alive and the generation in which you were born. Race: the biological groupings within humankind, representing superficial physical differences, such as eye form and skin color. Race accounts for .012 percent difference in a person’s genetic heredity.

20. Ethnicity: identification with a cultural group that has shared traditions and heritage, including national origin, language, religion, food, customs, and so on. Some people identify strongly with these cultural roots; others do not. Gender: biological sex as determined by XX (female) or XY (male) chromosomes.

21. Physical Abilities/Qualities: a variety of characteristics, including body type, physical size, facial features, specific abilities or disabilities, visible and invisible physical and mental limitations. Sexual/Affectional Orientation: feelings of sexual attraction toward members of the same or opposite gender, such as heterosexual, gay/lesbian, or bisexual.

22. Secondary Dimensions of Diversity The secondary dimensions of diversity are those characteristics that you acquire and can modify throughout your life. Factors such as income, religion, and geographic location may exert a significant impact in childhood, but most of the others are less salient than the core dimensions. However, all of these can profoundly shape you experiences.

23. Education: the formal and informal teachings to which you have been exposed and the training you have received. Work Background: the employment and volunteer positions you have held and the array of organizations for which you have worked.

24. Income: the economic conditions in which you grew up and your current economic status. Marital Status: your situation as a never-married, married, widowed or divorced person.

25. Military Experience: service in one or more branches of the military. Religious beliefs: fundamental teachings you have received about deities and your internalized experiences from formal or informal religious practices.

26. Geographic Location: the location (s) in which you were raised or spent a significant part of your life, including types of communities, urban areas versus rural areas, and so on. Parental Status: having or not having children and the circumstances in which you raise your children (single parenting, two-adult parenting, and so on.)‏