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This presentation refers in part to results of work generated by the author during the Projects

Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011.

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This presentation refers in part to results of work generated by the author during the Projects

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  1. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 CoE Conference on Performance Evaluation of the Judiciary Court Statistics, Judge Workload Analysis, Quality and Performance Management Dr Axel G KoetzAnkara 25 March 2011This Document is complete only together with the oral presentation;use of isolated pages might lead to misunderstandings.Questions: Dr Axel G. Koetz, Managing Partner, KPI Management and Policy ConsultantsUnicenter 2920, D-50939 Cologne, axel.koetz @ koetz-ag.com, Tel/Fax +49 (0)221-9411801 / 05

  2. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 ACCOUNTABILITY AND EFFECTIVENESS OF UKRAINIANJUDICIARY FUNCIONING: Civil Service ComponentEuropeAid/125611/C/SER/UA STRUKTURANALYSE DER RECHTSPFLEGE Organisation der Amtsgerichte Organisation der Kollegial- und Instanzgerichte Organisation der Staatsanwaltschaften Im Auftrag des Bundesministeriums der Justiz, Bonn (published in German by Bundesanzeiger Printing House) and other related studies on behalf of German State Governments This presentation refers in part to results of work generated by the author during the Projects KPI Management and Policy Consultants Dr Axel G Koetz, KPI International Management and Policy Consultants, Unicenter 2920, D-50539 Cologne Germany, axel.koetz@koetz-ag.com

  3. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Use of Statisticsin Court Management Conference Material Part 1 of 4

  4. Data are collected for many use(r)s – including academic exercises – but not for management Nobody cares for data quality as those who create do not profit from results Case data, HR data and financial data are collected by different departments and for different users and never integrated for management use An immense quantity of data is collected, stored and forgotten Collection of date itself creates an inappropriate resource consumption Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Today Problems

  5. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Necessary Integration of Statistics HR and Resources Statistics Court Management Data Base External Quality Statistics Case Statistics Financial Statistics

  6. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 What means Court Management ? Top Down View: Optimization of the overall Judicial System from the viewpoint of Effectiveness and Efficiency Effectiveness, Quality and Efficiency of the Judiciary Instruments Legal possibilities to „manage“ Bottom-Up View: Ensure a proper functioning of the court according to central goals and making best use of court resources

  7. Number of cases (incoming / completed / unfinished) Case workload (per relevant case type and overall) Time needed for case types Backlogs Percentage of cases sent back from higher court due to successful appeals Satisfaction of Court users with speed, friendlyness, accessibility Differences in performance between judges – in quantity, speed and correctness of output De facto available staff off all types Position of the courts performance compared with others Changes of numbers compared with the last year/s Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Orient Statistics to Management Needs 1:What the Head of Court Might Like to Know May be more ? May be other ? May be none at all ?

  8. Number of cases nationwide, regional, per court Case workload: Overall indicator for key case types Time needed for case types overall / per court Backlogs per case type / per court Percentage of cases sent back from higher court due to successful appeals – overall and per court Satisfaction of Court users with speed, friendlyness, accessibility, overall and per court Differences in performance between courts and judges – in quantity, speed and correctness of output De facto available staff off all types versus plan (overall / per court) Comparative data describing court performance Changes of numbers compared with the last year/s Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Orient Statistics to Management Needs 2:What the Central Level Might Like to Know

  9. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Are Big Courts More Productive Than Small Courts ? 666 District Courts, Unweighthed Cases, Planned Judges

  10. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 20 18 KH 16 OD Judge LV 14 KO CY 12 DZ 10 Potenziell (DZ) FTPE Support per FTPE 8 6 4 2 FTPE Judge 0 0,00 5,00 10,00 15,00 20,00 25,00 30,00 Do Judges in Small Courts Need More Support Staff Than in Big Courts ? 20 18 16 14 12 10 8 6 4 2 0 0,00 5,00 10,00 15,00 20,00 25,00 30,00

  11. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 30 25 OD 20 KH LV KO FTPE per Court CY 15 DZ Judge 10 Hours judge Time per 5 case 9 9 0 0 0,5 1 1,5 2 2,5 3 3,5 4 4,5 5 How much time does a Judge need for for an average Case ? 30 25 20 15 10 5 0 0 0,5 1 1,5 2 2,5 3 3,5 4 4,5 5

  12. Why Does One Court Solve 50% of the Cases in 3,5 Months Whilst Another Takes 6 Months ? Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 100% 90% 80% 70% 60% 1-CUM 50% 2-CUM 40% 30% 20% 10% 0% 9 8 7 1 2 3 4 5 6 24 60 10 11 12 13 14 15 16 17 18 120 more

  13. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Why Differ Backlogs by the Factor 10 Between Courts of Different Regions ?

  14. Problem: External data need extra processing, this means work Chance: See the unbiased view of the „users“ instead of what the system produces internally Customer cards might provide multiple choice answers on Accessibility of the court Evaluation of court staff behaviour Evaluation of felt work quality Evaluation of processes, timing etc. Interesting is the time series analysis and the internal / external comparison Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 ... And External Quality Evaluation ?

  15. Should we change the court network and eliminate courts with less than xx Judges ? In how far can we exchange court support staff to technology (and uphold small courts) How can we deal with non performing Judges who solve less cases / are systematically slower than the average Do we have under-resourced courts and are lacks in resources or regional „styles“ responsible for backlogs ? Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Questions Lead to Other Questions...

  16. Change the „court network“ Increase training for nonperforming judges and judges with a high proportion of successful appeals Introduce better workflow software and optimize regulations to save support staff capacity Redistribute resources according to real workloads Have discussions with Court managers who fail to bring their numbers in order. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 ... Other Questions Lead to Decisions

  17. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Necessary Elements for a System of Collecting and Analyzing Data Conference Material Part 2 of 4

  18. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 From Data Cemeteries to Useful MIS Relevant Leads to the right decisions (e.g.: necessity of proper case weighting) Automatic Data generated during the normal work; no additional data collection Motivating Short and easy to understand by the decision makers and motivate them „Drilling Thru“ Trace nationwide information through all levels down do the individual Start from Existing Systems Base as far as possible on existing data and data collection structures

  19. We do not need to count what we can not influence For all other things we need the data In any case, a value analysis of all data collection is necessary For example: Proper case weighting is extremely relevant for all management decisions and a „must have“ for the system. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Relevance(Aspect 1 of 5)

  20. As far as possible, all data should be generated automatically within existing workflows Case data Human resources dData Other resources procurement / register data Financial data For all data we need integrated collection and storage systems For all data we need clear definitions and clearly defined interfaces Existing workflow software has to be modified or exchanged to software which is able to do it. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Automatic Collection(Aspect 2 of 5)

  21. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Integration of Workflow Software and Statistical Software becomes a Key Element • Workflow System collects inter alia • Case Type • Case Generation Date • Judge Name • Numerous case properties (like n of hearings, n of witnesses, lawyers use, experts use etc.) • Last hearing date • Verdict • Appeal Automatic transfer to the statistical system at any time Automatic forwarding to a national Court Data Base Regular reports to central / regional / court level / public Reports on demand to all levels, according to needs • Other Workflows in the Court • HR • Equipment / Maintenance • Finance DB availability for own research to the academic world and the public

  22. Data have to be understandable to decision makers Information has to be publicly available No overcomplicated indicators Decision makers have to have the power to act Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Motivation(Aspect 3 of 5)

  23. All levels have to have the technical opportunity to compare and track the reasons of problems as well as origins of good practice Top-Down and cross-cutting analyses have to be possible on every level „Drilling thru“ capacities: Analyze individual performance on all levels ... This means that ALL individual case data have to be available, retrievable, connectable and analyzable Never „aggregate“ data and give up potential information – nothing is as cheap as data storage Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Drilling Thru(Aspect 4 of 5)

  24. Pyramid Model to Identify the Souces of Problems... Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 National Regional level Court Level Judge level Which informations come from the national Average ? Where come Differences in regional performance from ? Which courts have problems, Which are fine ? Are there problems of Judges ?

  25. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 REGIONS COURTS JUDGES „Drilling Thru“ and Extended Analytical Capacities Needed „Which judges are the most (un)productive nationwide ?“ „Is there a systematic performance difference between City and rural area courts ?“ „Are big courts more / less productive than small courts“ ?

  26. State of the Art Management Information Systems (MIS) are challenging, costly and the development might take years Instead of waiting for funds for optimal solutions, in many cases small changes in existing Software might bridge the time. Sometimes the work with pilot systems on court and region level can give important insight before the big project is started Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Start from Existing Systems(Aspect 5 of 5)

  27. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Analysis of Judges Workload Conference Material Part 3 of 4

  28. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Caseload versus Workload Workload: The work capacity needed to complete - a case - all cases on the judges table - all cases in the court - all cases in the courts of a region - all cases nationwide • Caseload: • Number of cases • to be completed • By a Judge • By a Court • By the judges/courts in a region • Nationwide

  29. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 The „Caseload“ concept leads to mismanagement Many „order cases“ Many „administrative offenses“ Lead to High completion numbers „productive“ judges Caseload computes the numbers of cases irrespective of complexity. Adding all cases and basing policies on this leads to severe problems as we are „adding pumpkins and cherries“ Many complex criminal cases Lead to Low completion numbers Unproductive judges

  30. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 4 NW 3,5 W 3 2,5 2 1,5 1 0,5 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 Differences Unweighted/Weighted Cases Demonstrates Importance of Complexity Analysis Comparison of deviation from average (1) in caseload and workload per Judge in 33 Courts of a region, weighted (w) and not weighted (cases)

  31. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Determinants of Workload Workflow and IT Court Work Structures CASE WORKLOAD PER CASETYPE Case Complexity Qualitative Aspects Quantitative Aspects

  32. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Case Complexity Determinators Quality: Case Type Procedural Law Existing Standards Simplified: Case Type plus Size Indicator Size: N of involved parties / defendants N of witnesses N of needed hearings Quantity of Documents

  33. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Case Type Modeling Minimalistic Model/s Concentrates on a small number of consolidated case types 100% Model/s Tries to identify (almost) all potential cases, Following the §§ of the law(s) Key Indicator Model/s Based on a substantial number of relevant case types Model Alternatives

  34. Think in A-B-C Categories Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Instead of killing people with megabytes of Data, follow the ABC model A = Vital information B = Important information C = Unimportant information Make sure that „A“ level information is not buried under „C“ level information 100% 90% 80% A B C Explanation 20% 40% 100% Information

  35. Identification of key case types, inter alia based on an ABC Analysis Identification of case complexity and related workload Detailed analysis of „A“ case types and selected others Correction factors and other instruments to cover the non-key case types (C, partly B) Please note: The following sheets show an extremely simplified picture of the methodology and the results ! PEBB§Y in reality is much more complicated when you come to the details. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Sample Key Indicator Model: PEBB§Y

  36. Key Goal: Identify the need for Judges / prosecutors posts on state level and define the budget accordingly Second Goal: Ensure a just distribution of posts across the courts Third Goal: Create transparency and acceptance amongst stakeholders No Goal: Establish a legal right of judges not to work more than given by the set indicators Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 PEBB§Y Goals

  37. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 - „Courts have to be equipped adequately with personnel and other resources; details are specified by law“ (Constitution, Hamburg, Art 62 – similar in other constitutions)

  38. 48 case types in local courts 20 case types in lower appellate courts 22 case types in higher appellate courts Other case types and administrative work taken into consideration via correction factors Also „Training“, „Administrative Functions“ and „other Tasks“ included, also numerous registers (German speciality) at local courts Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Case type Selection (P1)

  39. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Sample Judge Workload per Case Types • - for general civil cases 150 minutes • - for civil claims from car accidents 170 minutes • - for divorce cases 200 minutes • - for small criminal cases 170 minutes • - for major criminal cases 510 minutes • - for punishment orders (comparable • to administrative offenses) 22 minutes • for economic and environmental crime 970 minutes • Appeals to Lower Appellate Court 430/910 minutes • Cassation Cases, higher Appellate Court 660 minutes

  40. Judges work capacity per year 102.240 minutes Sample „car accident case“ 170 minutes Cases per Judge per year 601 cases Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Computing the Need for Judge Capacity(Simplified) N of cases x case weights N of posts for Judges correction factors +/- = Judge work capacity

  41. About 40 courts and Prosecutors Offices 7 German States About 1.900 Judges and Prosecutors About 900.000 case cards analyzed External project executed by a consulting / accounting firm In addition, a PEBB§Y 2 model was developed to get data for the non-judicial staff. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Development of the 1st PEBB§Y 1 Model2001 - 2002

  42. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 2001: PEBB§Y 1 (General Courts –Judges, Prosecutors) 2001/2 PEBB§Y 2 (General Courts - Secretaries + Support Staff) 2005 PEBB§Y Fach (Judges in Specialized Courts for Labor, Tax, Social, Administrative Cases) 2008 PEBB$Y Update Analyses: 1,2,Fach PEBB§Y StepsA Process of a Decade (by now) 01 02 03 04 05 06 07 08 09 00 P 2 P Fach P 1 P Update

  43. States, Courts, Judges, Prosecutors intensively involved Numerous workshops, meetings and so on Intensive cooperation and involvement of the judges associations Consideration of specialities in the different states Check for realism and determination of the final results in workgroups Update of results according to chages in laws, jurisdiction, procedures, technology after some years Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Need for Participation...... and permanent updating

  44. PEBB§Y 1 was accompanied by PEBB§Y 2 PEBB§Y 2 covers the workforce needs in the field of civil service Secretaries Typists / Note takers (if still existing) Court guards Other professions in the court Capacity needs for some professions still determined outside the PEBB§Y system Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Don‘t forget the civil service Structures

  45. Workload from weighted cases defines Staff need Per single court Per region Accumulated staff needs determine overall number of judges Overall number of Judges determine Financial Budget for Judges New judges have to be hired accordingly (or posts have to be made free) Capacity has to be distributed justly amongst courts to ensure equal workload (Courts with overcapacity lose first the posts, secondly the staff when pensioned or replaced) Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 From Cases to Staff to BudgetFrom Budget to Staff

  46. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Use of PEBB§Y Date in Budgeting Parliament Government Min of Finance Does it work this way... or not ? Most hopefully But not all the time Min of Justice Staff List High Courts Weighted Case Data per Region Staff Lists Low Courts Weighted Case Data Lower Courts

  47. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Performance and Quality Management Conference Material Part 4 of 4

  48. Performance Management Ensure best possible Service delivery by the couer Multi-Dimensional Approach (finance is one dimension) Performance Budgeting (Funding) Assignment of State Resources according to the performance of the courts Orientation to the financial dimension Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 What do we want ?

  49. A working system to collect / retrieve the necessary information in the necessary disaggregated form A system to present the data in an understandable form with complete „drilling thru“ and analysis capacities An evaluation and reaction system (legal / organizational framework) At the end a complete Management Information System (MIS) for the courts Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 What do we need

  50. Dr Axel G Koetz, Managing Partner, Koetz Partner International, Unicenter 2920, D-50939 Cologne Germany, e-mail axel.koetz @ koetz-ag.com Court Statistics, Judge Workload Analysis, Quality and Performance Management – Ankara (CoE) 25 March 2011 Dimensions of Performance

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