Take Control of Your Financial Future

Take Control of Your Financial Future Working with a Financial Adviser

Whatis the New Brunswick Securities Commission? • Crown Corporation • Established in 2004 • Double role

Getting started • Know where you’re going financially • Know what you’re investing in • Know who you’re dealing with • Know where to go for help

Investment adviser relationship Know who you’re dealing with

Working with a financial adviser • Assess your needs • Find an adviser • Schedule a meeting • Ask questions See: “Working with a Financial Adviser” in your kit.

How to find an adviser • Ask around • Contact the NBSC to find out who is registered in your area • Other sources: • Mutual Fund Dealers Association of Canada • Investment Industry Regulatory Organization of Canada • Investment Counsel Association of Canada.

Schedule a meeting • Registration, Qualification, experience, trustworthy, and comfortable • Make the phone call • Ask questions and answer theirs

Ask questions • Are you registered with the NBSC? • What is your background? • How are you paid for your services (salary, commission or flat fee)? • What kinds of products and services do you offer? • Who are your clients? • How will your help me reach my goals? • What level of service can I expect from you?

Background Checks • Step 1- Check your adviser’s registration • Step 2 - Check for disciplinary action • Step 3 - Check the company’s history • Step 4 - Check the news • Step 5 - Check other search tools

Making the Most of the relationship • It’s a partnership • Keep the lines of communication open • Ask questions • Be honest with yourself and your adviser See the “Investment planning worksheet” in your kit

What an adviser can do for you You can expect your adviser to: • Make clear and specific recommendations • Explain the reasons for the recommendations • Point out the strengths and weaknesses of opportunities and recommendations • Outline the risks involved

What an adviser can’t do for you Your adviser will not be able to: • Predict the performance of the markets with certainty • Recommend investments that are always profitable • Act on vague or general instructions to buy or sell investments • Meet unrealistic goals or expectations of profit

Your responsibilities as a client • Be prepared for each meeting • Ask questions and take notes • Be informed • Stay on top of your investments • Keep your adviser up to date See “When your broker calls – take notes” in your kit

Do I have a complaint? You may have a complaint if your financial adviser: • is not registered to sell the investments being recommended; • takes money out of your account, or buys or sells securities with your money, without first getting your permission (unless one of the exemptions previously discussed applies) • switches you from one mutual fund to another when there is no legitimate reason;

Dealing with Disputes (cont) • does not take reasonable care to see that your investment request is executed at the best possible price, given the market conditions at the time; or • recommends you buy or sell a security that is unsuitable based on the information gathered from you in the Know Your Client form (KYC).

What to do if you have a problem • Start with your adviser or their firm If you’re not satisfied… • Ask about the firm’s complain process If that doesn’t work… • Contact the New Brunswick Securities Commission

What the NBSC Can Do • Answer general questions • Provide registration information • Provide a history of past disciplinary action • Suggest options for pursuing your complaint • Enforce compliance with securities legislation • Act against market misconduct, including removing from the market those who do not comply with the law or who cheat investors.

What the NBSC Can Do (Cont) The NBSC cannot: • undo a transaction, • give advice on an investment, • give legal advice, or • comment on an ongoing investigation.

Remember: • Check Registration • Ask Questions • Do a Background Check • Manage Exepctations • Contact us: 1 866 933-2222 www.nbsc-cvmnb.ca information@nbsc-cvmnb.ca @NBSecuritiesCom

Take Control of Your Financial Future