Benchmarks

1. Benchmarks PhillVergnano Director of Accommodation Services Northumbria CUBO member since 1997 Benchmarking Portfolio since 2008 2 runs of KPIs/Stats

2. Benchmarks et al What are the expectations: this morning Short presentation on Joint Performance Will have to react to your inputs

3. Benchmarks - Changes Significant changes for this year - in response to CUBO Finance Group and outmoded previous information Reduced number of KPIs since evidence showed Very few used and Task of completion significant Not comparably accurate Always retrospective Too late to be of use (published at Conference 11 months after year end) Brought it forward in the year but not as far as we will do, more on timetable later

4. Benchmarks - Returns Feedback from this year (including yours) 11 completed the form plus Another 6 representing other HEIs who completed it Only 1 University here has not made a return Heck responsibilities

5. Benchmarks Generally cover the areas of Residential Accommodation, Catering and Conferences Has everyone seen the request ? Distribute

6. Benchmarks KPIs, benchmarks etc Note renaming to Statistics Must be comparable, credible and accurate Encourage members to return Benchmarks

7. Benchmarks – Feedback 96 members 08/09 return - 58 09/10 return - 55 Change in policy - to encourage return, more encouraging next year Most of them said much easier to complete My approach was to go for one sheet Y our feedback on completing ? How was guidance How was usefulness ?

8. Benchmarks - Comparability Cover main 3 areas of CUBO membership No TUCO comparators No ASRA comparators No AUDE (EMS) comparators No apologies, I selected items - generally have met with good response Later on check on what you thought of the items chosen

9. Benchmarks - Checking for credibility and accuracy Issue of unaudited Credibility - just getting right people to complete (CUBO membership) Accuracy - Some challenges Personally imposed - VAT/No Vat Incomplete information Easier to clarify through e-mails (approx 200) Considerable effort but possible Previous KPIs not checked for comparability, just published Conclusion: Much Improved credibility/accuracy

10. Benchmarks - Encouragement Issue of voluntary

11. Benchmarks – All Benchmarking Remit – Full Timetable (Part1) Rent information Request sent June as all Sep 2010 rents should be agreed by then Return by end of July Publish August/early September Earlier publishing has OFT issues

12. Benchmarks – All Benchmarking Remit – Full Timetable (Part 2) Statistics/KPIs Current form as amended by your comments and CUBO membership Sent in September Previous years accounts completed by end of Aug Return for end of October Published to all participating as 'draft' by end of November/December Published to non-participants at annual Conference in following July Note issue of membership believing they pay for service

13. Benchmarks – All Benchmarking Remit – Full Timetable (Part 3) Other generic stats To allow membership to identify like Universities to discuss relevant issues Updated annually; hopefully sent out for checking and any amendment the only return required Thoughts about annually updated stats eg HESA stats

14. Benchmarks – All Benchmarking Remit – Full Timetable (Part 3) CUBO members input Previous year's total income form all sources Residences Bed Numbers 3rd Party agreements Position - Green Field, City Centre No of Staff Catering – in house, outsourced Conference business Dedicated conference facility Would allow CUBO to state - represents x amount of income, x amount of staff for example

15. Benchmarks – Group Input Go back to your input to next year's stats forms Note building up trended data would be useful and allow an annual commentary : Sounds like a plea for little change

16. Benchmarks - what KPIs do you run the business by ? Gross Profit Surplus or profit Income Staff costs Non staff costs Net Profit Occupancy