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Beirut International Franchise Forum. Panel 2: In-Store Marketing Strategies & their Influence on Customers ’ Spending. Mr. Gerard Tannam Chief Executive Officer Islandbridge Brand Development Limited. BIFEX 2013: Jumping Off The Shelf Gerard Tannam. Part 1. How A Brand Works.
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Beirut International Franchise Forum Panel 2: In-Store Marketing Strategies & their Influence on Customers’ Spending Mr. Gerard Tannam Chief Executive Officer Islandbridge Brand Development Limited
BIFEX 2013: Jumping Off The Shelf Gerard Tannam
Part 1. How A Brand Works
In Our Experience… Success in the marketplace is down to our ability to influence choice.
Purpose Of A Brand? To make you the natural choice of your customers.
Shop Until You Drop? Customers need help in making their choices; otherwise the weekly shop would take a week!
Purpose Of A Brand? (2) To help customers choose what’s just right for them.
Purpose Of Promotional Activity It must be the same: to help customers choose what’s just right for them.
How Does A Brand Work? “A brand influences choice by standing for the relationship between the buyer and the seller.” Islandbridge, 2004
Part 2. Brand Occasions
Steps To A Sale Branding is about behaviour and communication. What you say and what you do.
Steps To A Sale (2) Brand relationship built through a series of events or Brand Occasions.
Brand Occasions (1) Brand Occasions are a series of key events in the developing relationship between buyer & seller, which help to determine the match between what the buyer wants and what the seller has to offer & which lead to a clear decision to buy or not to buy.
Brand Occasions (2) In order to begin describing our relationship & the role that we play for our customer, whether on the shelf or elsewhere, we must determine our Brand Occasions.
Brand Occasions • Attraction • Information • Recommendation • Demonstration • Sample • Proposition • Delivery • Support • Recovery • Feedback
Thank You! Gerard@Islandbridge.com