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Planning for Usability. Paul V. Anderson’s Technical Communication , 6 th ed. Identify the information your readers need. Organize around your readers’ tasks. Identify ways to help readers quickly find what they want. For a complex audience, plan a modular communication.
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Planning for Usability Paul V. Anderson’s Technical Communication, 6th ed.
Organize around your readers’ tasks.
Global Guideline: Determine your readers’ cultural expectations about what makes a communication usable.
Check your plans with your readers.
Ethics Guideline: Investigate stakeholder impacts.
Read more about planning for usability in Chapter 4 of Technical Communication.