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Troubleshooting: Using HyperTerminal

Troubleshooting: Using HyperTerminal. JJones 1/09. Introduction. HyperTerminal is a tool to help determine Trackster and/or Controller problems Useful for communication (Modem & TCP/IP) troubleshooting Useful for troubleshooting weird errors that occur in Trackster

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Troubleshooting: Using HyperTerminal

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  1. Troubleshooting: Using HyperTerminal JJones 1/09

  2. Introduction HyperTerminal is a tool to help determine Trackster and/or Controller problems Useful for communication (Modem & TCP/IP) troubleshooting Useful for troubleshooting weird errors that occur in Trackster Quickly narrows down a problem to either a Trackster issue or a Controller issue

  3. Installing HyperTerminal • Download from ftp://lib.aquatrac.com/Programs/HyperTerminal • Run the htpe5.exe installer and follow the onscreen instructions

  4. Connect to a Controller via Modem • Open HyperTerminal • Enter a Name (the Name is an arbitrary value) • In “Connect Using”, select the modem • Enter the phone number of the controller, then click OK

  5. Connect to a Controller via Modem • Open HyperTerminal • Enter a Name (the Name is an arbitrary value) • In “Connect Using”, select the modem • Enter the phone number of the controller, then click OK • At the “!Modems connected” prompt, enter the admin Password

  6. Connect to a Controller via Modem • What if the modem connection failed?

  7. Connect to a Controller via TCP/IP (WAN) • Open HyperTerminal • Enter a Name (the Name is an arbitrary value) • In “Connect Using”, select “TCP/IP (Winsock)” • In the “Host address” box, enter the IP Address of the controller

  8. Connect to a Controller via TCP/IP (WAN) • Open HyperTerminal • Enter a Name (the Name is an arbitrary value) • In “Connect Using”, select “TCP/IP (Winsock)” • In the “Host address” box, enter the IP Address of the controller • In the “Port number” box, enter the “Telnet Port” of the controller

  9. Connect to a Controller via TCP/IP (WAN) • Open HyperTerminal • Enter a Name (the Name is an arbitrary value) • In “Connect Using”, select “TCP/IP (Winsock)” • In the “Host address” box, enter the IP Address of the controller • In the “Port number” box, enter the “Telnet Port” of the controller. Then click OK. On a successful connection, the Telnet screen will display “!Telnet:[IP Address]”

  10. Connect to a Controller via TCP/IP (WAN) • Open HyperTerminal • Enter a Name (the Name is an arbitrary value) • In “Connect Using”, select “TCP/IP (Winsock)” • In the “Host address” box, enter the IP Address of the controller • In the “Port number” box, enter the “Telnet Port” of the controller • At the “!Telnet:” prompt, enter the admin password

  11. Connect to a Controller via TCP/IP (WAN) • What if the Ethernet connection failed?

  12. Execute Multiflex Commands • Multiflex commands and command syntax can be downloaded at http://www.aquatrac.com/literature/controllers/AN_T003.pdf

  13. Execute Multiflex Commands • Multiflex commands and command syntax can be downloaded at http://www.aquatrac.com/literature/controllers/AN_T003.pdf

  14. Execute Multiflex Commands • Command Prompt means that we are ready to send command to the controller (in this case we are doing Multiflex commands) The prompt tells us that the Multiflex is ready to receive commands

  15. Execute Multiflex Commands • The Multiflex support two-letter commands. Here we see the AD command…. The Admin Diagnostic (AD) command

  16. Execute Multiflex Commands AN_T003 excerpt The Admin Diagnostic (AD) command

  17. Execute Multiflex Commands • Command Prompt means that we are ready to send command to the controller (in this case we are doing Multiflex commands) Response from Multiflex after AD command was submitted

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