The 10 Fastest-growing Companies in South Africa

1. VOL: 06 ISSUE: 13 2024 C

3. Leadership is not about titles, positions, or owcharts. It is about one life inuencing another. J O H N C . M A X W E L L

5. Editor’s VIEW What It Takes to Be a Fastest-Growing Company? chieving expeditious growth is the dream of many businesses, but what does it really take to become one of the fastest-growing companies? While there's no one- A size-fits-all formula for rapid growth, several key factors often contribute to a company's meteoric rise. First and foremost, successful, fast-growing companies typically identify and capitalize on a significant market opportunity. This could be an underserved niche, a disruptive technology, or a novel solution to an existing problem. The ability to spot these opportunities and quickly develop products or services to meet them is crucial. Equally important is a strong leadership team with a clear vision and the ability to adapt quickly. Fast-growing companies often operate in dynamic environments, requiring agile decision-making and a willingness to pivot when necessary. Leaders must be able to inspire and manage teams through periods of rapid change and uncertainty. Securing adequate funding is another critical component. Whether through venture capital, strategic partnerships, or revenue reinvestment, having the financial resources to fuel growth is essential. This capital allows companies to invest in talent, technology, and marketing efforts that can accelerate expansion. Finally, a culture of innovation and continuous improvement can set fast-growing companies apart. Encouraging creativity, embracing failure as a learning opportunity, and constantly seeking ways to optimize processes can lead to breakthroughs that fuel rapid growth. While these elements are common among many fast-growing companies, it's important to note that sustainable growth also requires careful management of resources and risks. Balancing rapid expansion with long-term stability is the ultimate challenge for any high- growth enterprise. In 2024's South Africa, the existential choice is clear: grow purposefully yet constantly, or be consumed by the accelerating forces of change. The risks of moving too aggressively pale against the mortal danger of standing still. So acknowledge your entrepreneurial spirit, rethink your growth vectors, and charge forward with grit and vision. The next renaissance is underway. Insights Success brings forth an edition highlighting a South African company, Eduvos, which is constantly innovating and propelling itself to greater heights. In this edition, entitled "The Ten Fastest-growing Companies in South Africa," we highlight a diverse array of ambitious strategies surging ahead through a potent mix of visionary leadership, operational excellence, and market-attuned tactics. Have a good read ahead!

6. Creds Editor-in-chief Merry D'Souza Managing Editor Preston Bannister Executive Editor Eva Miller Visualizer Michael Warner Art & Design Head Donna Claus Co-designer Yasmin Nasser Business Development Manager Sherin Rodricks Marketing Manager Jenny Jordan Business Development Executives Reem Almasoud, Sheldon Miller Digital Marketing Manager Isabel Barnes Technical Head Phil Simon Research Analyst Helena Smith Circulation Manager Finn Wilson sales@insightssuccess.com June, 2024 Corporate Ofce Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-859-2600 Email: info@insightssuccess.com For Subscription: www.insightssuccess.com www.twitter.com/insightssuccess Follow us on : www.facebook.com/insightssuccess/ We are also available on : RNI No.: MAHENG/2018/75953 Copyright © 2024 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights Success. Reprint rights remain solely with Insights Success.

7. Contents COVER STORY Eduvos The Shaping Force of Modern Higher Education 08. PROFILES Abhishek Dubey Advocating a Sense of Belonging at the Workplace 19. John Skelton Steering the Strategic Direction for a Better 25. Workplace Environment Leonora Chetty Cultivating a Healthier Workplace Environment with 29. Unparalleled HR Strategies Mahomed Shaik Cultivating the Resilence Essential for Business Triumphs 41. 37. Nomazwi Mhloma Empowering Communities Through Digital Innovation Shalin Naidoo Driving Operational Ecellence and Building 49. Strategic IT Functions ARTICLES Growing as a Leader! Ledership is a skill to cultivate, not just a job respomsibility 33. Leadership 2.0! Rethinking Traditional Notions of Authority and Titles 45.

8. Company Name Featuring Descrip?on Construc?on company specializing in residen?al, commercial, Aurex Constructor Stuart Kent and industrial projects across South Africa. CEO www.aurex.com Mahomed Shaik Telecommunica?ons and technology group providing mobile Blue Lable Telecom CTO/CIO network services, financial technology, and digital solu?ons. www.bluelabeltelecoms.co.za Shalin Naidoo Gold mining company that extracts and processes gold from DRDGOLD Chief Informa?on and the Witwatersrand Basin in South Africa. www.drdgold.com Technology Officer Born from a rich history of educa?onal innova?on, Eduvos emerged in 2021 as a beacon of high-quality blended learning Eduvos Siegie Brownlee in Africa, driven by Exeo Capital and Stellenbosch Business www.eduvos.com CEO Ins?tute, fostering a transforma?ve approach to educa?on. Local government authority responsible for the administra?on eThekwini Municipality Nomazwi Mhloma and development of the Durban metropolitan area. www.durban.gov.za Deputy CIO Biometric iden?ty authen?ca?on pla?orm that provides Gur Geva iiDENTIFii secure and fric?onless customer onboarding and fraud CEO www.iiden?fii.com detec?on solu?ons. Fast-food restaurant chain known for its iconic fried chicken Grant Macpherson KFC Africa and signature menu items. Chief Marke?ng Officer www.kfc.co.za The capital Hotels, Hospitality group opera?ng a por?olio of luxury hotels, John Skelton Apartments & Resorts serviced apartments, and resorts in South Africa. Chief People Officer www.thecapital.co.za Leonora Che?y Construc?on company focused on delivering high-quality Tiber Construc?on Human Resources commercial, industrial, and residen?al projects. www.?ber.co.za Director Abhishek Dubey IT services and consul?ng firm offering digital transforma?on, Zenar South Africa (Pty) Ltd Human Resources cloud compu?ng, and enterprise so?ware solu?ons. www.zensar.com Director

9. C O V E R S T O R Y , , , , Eduvos aims to embrace the technologies of the Fourth Industrial Revolution, such as AI and VR. This strategy ensures that students will have a competitive edge in the job market.

11. , , , , At Eduvos we believe that Africa is too rich to be poor. Our mission is to shape potential – student by student – towards Africa’s prosperity. Siegie Brownlee CEO Eduvos

12. The 10 Fastest-growing Companies in South Africa Empowering Minds, Shaping Futures! Education Institution, industry partnerships and student success. n the rapidly changing world of higher education, a transformational force has developed that nurtures Siegie is a strategic and agile thinker equipped with the I students’ potential. The private higher education sector knowledge, insights, and experience needed to successfully plays a pivotal role in preparing individuals for a future that transform organizations and departments. She is known for demands adaptability and innovation. building high-performing teams and for constantly pushing boundaries with her eye constantly set on the future. Her At the heart of this sector stands Eduvos, a name adaptability and resilience in overcoming challenges synonymous with academic excellence and a commitment motivate leaders and employees to succeed in the face of to student empowerment. With a rich history dating back to adversity. 1979, this private Higher Education Institution in South Africa has undergone significant transformations, She embodies the values of the organizations she represents embracing modern technologies and fostering a forward- and leads authentically with integrity and style. Siegie’s thinking approach to education. It stands as a cornerstone in success can be attributed to her adaptability to an ever- bridging academia and industry, empowering graduates for changing business landscape and her ability to global impact, and prioritizing student wellness in higher communicate with ease and grace in both public speaking education. and through active listening. Eduvos has evolved into a progressive and agile institution, Siegie’s commitment to moulding the future of higher actively incorporating AI and VR technologies into its education is unwavering. She is driven to provide quality, curriculum. Offering over 20 internationally recognized affordable private higher education where students are at qualifications, Eduvos focuses on developing knowledge, the centre of the learning model. Her mission is to ensure skill and competence by providing adaptable learning that graduates enter society equipped with the knowledge modes to cater to diverse student needs. and skills they need to make a positive contribution to society and have a measurable impact on their careers and At the helm of Eduvos’s leadership is Siegie Brownlee, a the organisations they work for. seasoned professional in private higher education management. As the CEO, Siegie’s strategic vision and In summary, Siegie’s recipe for success in the higher resilience have been instrumental in steering Eduvos toward education market is a perfect blend of academia, success. Her commitment to student success, organizational technology, industry, and innovation. excellence, and the integration of academia, technology, industry, and innovation reflects Eduvos’s ethos and Eduvos’s mission and purpose align perfectly with Siegie’s positions it as a driving force in the future of higher outlook and values. Joining and growing Eduvos has given education. Her innovative, agile thinking propels Eduvos her the opportunity to help establish a much-needed forward to remain relevant and on top of its game. institution that provides affordable, quality higher education to the African continent, thereby helping to rectify some of Let’s delve deeper to learn more: the prevalent socio-economic injustices. Empowering Africa’s Future through Quality Education At Eduvos, the belief is that Africa is too rich to be poor. For this reason, their mission is to shape potential, student Siegie has dedicated over 25 years to management in by student, towards Africa’s potential. More than 40% of Private Higher Education, a career path she wouldn’t trade the world’s youth is African. The goal is to empower these for anything else. It brings her immense joy, fulfillment, and young people through education to make a difference in the purpose. continent. As a dynamic and visionary leader, Siegie hopes to reshape Embracing Modern Technologies for Future-Ready the Education Industry in Africa, with Eduvos leading the Education way. Siegie inspires and motivates employees to achieve more through her growth–mindset and focus on the Eduvos is characterized as a progressive, forward-thinking, organization's mission, values and culture. Her extensive agile, and fast-paced institution. The organisation and its experience in private higher education has given her a deep staff embody a “growth mindset,” and fully embrace understanding of the factors that drive a successful Higher

14. The institution strives to drive relevance. As such, their , , , , qualifications are constantly updated, reassessed, and added to ensure they meet current and future demands of the working world. For instance, in 2023, an Azure AI Engineering qualification was launched to meet the ever- growing need for skilled AI engineers, especially as AI Eduvos is committed to tools like ChatGPT boomed in 2023. providing students with a Recognizing that gaming and esports are massive markets, both globally and specifically in Africa, the institution holistic learning launched two gaming qualifications to help bridge the skills gap in gaming in Africa. experience. The Adaptable Learning for Today’s Professionals community is diverse, The institution offers various modes of learning , which with the student body include studying on campus, online, and distance learning, comprising students both full-time and part-time. This range ensures that no matter where individuals are in their learning journey, there from over 40 countries. will be a qualification that suits their needs. For instance, many of the qualifications are aimed at working professionals who want to upskill and reskill in order to stay relevant in the job market. Creating Vibrant Learning Spaces for Holistic modern technologies, innovations, and changes to the Education professional and academic landscape. This approach is aimed at equipping students with the skills and knowledge The new future-fit campuses are places where innovation, needed to prosper in the current and future working world. technology, academia, and industry converge. They are modern, equipped with advanced technology, and serve as At Eduvos, there is a constant effort to update the hubs of learning and socializing for students. These curriculum, classrooms, and teaching methods to reflect campuses feature pause areas, canteens, and Innovation changes in the professional and academic world. The Hubs. institution has embraced the “flipped classroom model,” The flipped classroom model enables students to engage which encourages students to go through basic learning in with the study material at their own pace. When they attend their own space and time, and that campus sessions include class, they utilize the opportunity to problem-solve, discuss face-to-face debate, collaboration, connecting with industry, case studies, collaborate with industry and colleagues, and problem-solving and learning from others. ask questions, having already acquired a basic understanding of the topic. This approach fosters critical Eduvos aims to embrace the technologies of the Fourth thinking, practical application, and a deeper engagement Industrial Revolution, such as AI and VR. It has partnered with the study material. with the U.S.-based company EON Reality to incorporate AI and VR into its teaching. This strategy ensures that Face-to-face campus engagement plays a significant role in students have a competitive edge in the job market. the educational model. It facilitates interaction among students, industry professionals, and lecturers. The aim is to Bridging the Skills Gap with Future-Ready provide students with a holistic learning experience, and the Qualifications campuses play a crucial role in this endeavour. The campuses are vibrant spaces where students can collaborate, Eduvos offers over 20 fully accredited, internationally socialize, and receive a quality education. recognized qualifications across four future-facing faculties. The range of qualifications includes degrees, honor’s degrees, higher certificates, pre-degree foundation programs, and online short courses.

15. Fostering Community and Innovation The institution has continued to expand its Industry Partnership list, aligned with the expansion of its work- Eduvos is committed to providing students with a holistic integrated learning programs. Numerous Employability learning experience. This includes an excellent academic Affiliation Agreements were established in 2023, serving as experience, wellness experience, campus experience, and a a valuable bridge to enhance students’ employability by quality customer experience. The campuses are imbued nurturing practical skills, industry knowledge, and with an “ Edu-vibe ” and a sense of community among the networking opportunities. Through participation in students (affectionately referred to as “Vossies”), lecturers, internships, joint graduate programs, and collaboration with and staff. The community is diverse, with the student body industry professionals at various events, students gain real- comprising students from over 40 countries. world insights and hands-on experience, making them more appealing to employers. Eduvos strives to shape the potential of its students in a holistic manner, encompassing academic, career, and Eduvos has strengthened its partnerships with Old Mutual , psycho-social perspectives. The team of Student Affairs Pepkor IT, and the National Funeral Directors’ Association , Advisors act as “personal bankers” to the students, always among others. These partnerships benefit the students as available to assist, support, and guide them. The Student they provide opportunities to meet with and learn from Affairs agenda is rich and varied, spanning student professionals in their field. wellness, academic support, student funding, student activities, career guidance, and assistance with Keeping Academia Relevant through Industry employment. Collaboration The campuses serve as hubs for various student activities Each of the academic faculties maintains a close advisory and clubs, whether they are Moot court teams, debate clubs, circle across the various industries in which they operate. poetry slams, or esports tournaments. This year, esports The faculties are also accredited and aligned with many professional bodies, which further ensure currency and leagues were launched at all 12 campuses, making the institution one of the largest higher education leagues in the Esports country. offers numerous learning opportunities, especially in STEM fields. Students are required to work in teams, analyze their strategies, and understand computer relevance. An outward-looking approach is adopted to , , , , hardware and software. This has become a major way for students across campuses to connect with each other. Bridging Academia and Industry for Career Success The institution The institution recognizes that it is only the first step in its students’ career paths. As such, the qualifications are prioritizes the mental designed to enhance the relevance of the students, giving them a competitive edge in the job market. health of its students. A dedicated Employability Centre is in place, which hosts It has dedicated events such as CV writing workshops and industry breakfasts and shares employment and internship student advisors, opportunities with students. The Employability Centre strives to connect students with industry professionals for academic coaches, networking and learning opportunities. It also provides and psychologists assistance to students who wish to pursue further studies after their undergraduate degree. that students can Career Fairs are hosted on the campuses, where students reach out to. can interact with industry professionals and learn more about the job opportunities in their chosen field of study. These fairs also provide information about job opportunities and internship programs available to them after graduation.

18. graduates and students from various providers of private , , , , higher education. Respondents rated graduates from private higher education institutions across 12 criteria, including their application of knowledge in the workplace, innovation, and academic knowledge. Based on these responses, the institution’s graduates were awarded the The goal is to become highest scores. Africa’s leading meta- Five students from the institution made it to the Top 100 of university by 2027. This this year’s DHL Grad Star Awards. The institution’s Graphic Design students demonstrated their exceptional involves expanding talent and creativity by winning accolades at the prestigious annual Student Gold Pack Awards. digital o?erings and At the end of 2022, the institution became the first private incorporating meta- higher education institution in South Africa to provide its students with access to Golden Key . To date, over 300 technologies even Eduvos graduates have been invited to join the Golden Key Society. further into teaching Bianca Lee Burgess, a graduate of the institution with a while still providing the degree in graphic design, now works in the world of special effects. She has worked on Bafta and Emmy award-winning highest quality of shows, including The Book of Boba Fett, The Mandalorian higher education. (season 3), and Black Mirror. Louis Oosthuizen, who worked part-time while studying for his Software Engineering degree at the institution, has since pursued his Bachelor of Science Honours in Information Technology (Software Engineering). Louis is a Full-Stack ensure that students benefit from industry exposure through Developer, developing in a multitude of programming mandatory Work Integrated Learning Projects, exposure to languages. His study experience allowed him to graduate to Guest Lecturers, and working on real business problems a developer position instead of working through a graduate and case studies. program. The lecturers are a mix of academics and industry Suhanna Pitamber began her learning journey at the professionals who are aware of the current industry trends institution with a Higher Certificate in Information Systems and understand how the curriculum needs to evolve to stay (Software Development) and has since graduated with an relevant. The Academic Team is constantly revising the ACCA-accredited Bachelor of Commerce in Accounting content of each qualification to ensure that students receive qualification. This provided her with the opportunity to do an education that is relevant and will make them invaluable her ACCA articles at one of South Africa’s best audit firms. employees once they enter the workforce. Prioritising Mental Health in Higher Education Empowering Graduates for Global Impact The institution prioritizes the mental health and wellness of The institution’s graduates are making a difference in its students. It has dedicated student advisors, academic various fields all over the world. In 2023, the institution coaches, and psychologists that students can reach out to. received the PMR Africa Diamond Arrow Award as the best These professionals from the institution offer guidance and private higher education provider in South Africa. support as needed, whether the student is studying on PMR.Africa interviewed respondents, mostly line managers campus or remotely. and HR managers, from large companies, national, provincial, and local government departments, and state- Eduvos has partnered with Universal Healthcare in 2024. owned enterprises (SOEs) in South Africa that employ Universal is a multi-national, full-service healthcare

19. management company, with a proven track record of providing high-quality, affordable, and sustainable health and wellness services. Eduvos students will be able to access Universal's range of healthcare options to make sure their physical, emotional, and mental health is taken care of. Africa’s Meta-University: Growth and Innovation In 2023, the institution welcomed a record number of first- year students, surpassing many public universities in South Africa. It looks forward to growing even more in the coming years. To accommodate this growth, some of the campuses have been relocated, and plans are underway to expand others. Although these are significant tasks, they are viewed as positive challenges. As mentioned, the world’s youth is in Africa, and they need to be educated. The institution takes pride in being part of the solution. The goal is to become Africa’s leading meta-university by 2027. This involves expanding digital offerings and incorporating meta-technologies even further into teaching while still providing the highest quality higher education. Eduvos: Student Empowerment and Institutional Success The Eduvos Blog features a section titled “Vossie Features,” where students share their learning journeys. These interactions highlight the tangible, positive influence that Eduvos has on its students. As noted, Eduvos was awarded the PMR.Africa Diamond Arrow Award this year, which is extremely encouraging for the institution. The student intake numbers and corporate partnerships in 2023 alone demonstrate that Eduvos is on the right track and aims to build on this momentum.

21. The 10 Fastest-growing Companies in South Africa Abhishek Dubey Advoca?ng a Sense of Belonging at the Workplace culture of trust and respect in the workplace organization and its resources; it spans Strategic Planning, encourages innovation and creativity. When Resource Partnering (employee relations), Performance A employees feel valued and respected, they are more management, learning & Development (Skill development), likely to be motivated to perform their best and remain Compensation & Benefits, Compliance, DE&I, HR committed to the organization. Organizations can give this Technology (focus on employee experience across the sense of fulfillment to their employees with effective HR employment life cycle.), business partnering, employee strategies. wellness, succession planning, branding, and change management. With HR strategies, organizations can create a workplace environment where employees feel valued, respected, and His vision for the workplace of the future in South Africa included in the working process. Abhishek Dubey, the centers on creating an environment that seamlessly blends Director of HR of Zensar South AfricaPty Ltd, has technological advancements with human-centric values. implanted unique tactics effortlessly in his long career in Zensar foresees a flexible and inclusive workplace that this field. With a passion for fostering a positive and prioritizes hybrid work options, allowing employees to productive work environment, Abhishek brings a diverse achieve a harmonious work-life balance and promoting background and expertise in Human Resources to the table. wellness programs to support the mental health and well- being of employees. Embracing diversity, equity, and Throughout his career, Abhishek has had an opportunity to inclusion is integral to fostering a culture that celebrates the work in various HR capacities, gaining valuable experience unique contributions and success of every individual. and learning from some of the best and finest in talent acquisition, employee relations, performance management, Impacting Lives with a Better Workplace Environment legal & compliance, and organizational development. His purpose is to contribute to creating a workplace that not South Africa has a pool of talent, and many more get added only attracts top talent but also ensures the growth and well- to the talent mix on an annual basis; there are a few sectors being of every individual within the organization. within the IT space where South Africa holds the edge and key to dominate in the future. Zensar is determined to bring Ensuring Overall Well-being a differential impact on individuals’ lives (who choose to join Zensar). Abhishek started working with an IT organization and thereafter worked with a Talent Acquisition firm, followed Zensar’s HR processes are streamlined through the by a manufacturing organization before joining Zensar in integration of advanced technologies. The company 2007. leverages cutting-edge Human Resources Information Systems (HRIS) to centralize data management, automate His role encompasses a wide range of functions that routine tasks, and enhance overall operational efficiency. contribute to the overall success and well-being of the Continuous feedback mechanisms are strengthened with 21 June, 2024 www.insightssuccess.com

22. Our vision for the workplace of the future in South Africa centers on creating an environment that seamlessly blends technological advancements with human-centric values., , , ,, , , , Abhishek Dubey Director HR Zensar South Africa Pty Ltd 22 June www.insightssuccess.com

23. technology, fostering transparent communication and supporting employee growth. Abhishek regularly evaluates We foresee a flexible and the company’s HR processes to improve the experience of candidates and employees. inclusive workplace A Comprehensive and Employee-centric Approach that prioritizes hybrid work options, allowing The company actively participates in external evaluation of its processes and policy against national and global employees to achieve a benchmarking. It has secured a “Top Employer – South harmonious work-life Africa” accolade for the third time in a row. This accolade compliments and adds credentials to its HR practices and balance and promoting policies. Learning from top employers’ best practices helps the company to be the best. wellness programs to support the mental The HR team’s talent acquisition strategy at Zensar revolves around a comprehensive and employee-centric health and well-being approach. To attract top talent, the team begins with a robust employer brand, showcasing a compelling narrative of its organizational culture, values, growth opportunities, and accolades, including “Proudly South African” & “Top Employer – South Africa.” Zensar’s job postings are crafted of employees., , , ,, , , , with precision, emphasizing the unique aspects of the workplace. Leveraging social media platforms, the team engages in strategic talent marketing campaigns, reaching potential candidates where they actively participate. upheld through virtual team-building activities, recognition Meeting the Evolving Needs of the Workforce programs, and digital wellness initiatives. Flexibility in work hours accommodates diverse schedules, promoting Retention, for Zensar, hinges on a supportive and inclusive work-life balance. Abhishek and his team emphasize clear workplace culture. Employee recognition programs, regular communication channels, utilizing video conferencing and feedback sessions, and mentorship opportunities contribute messaging platforms. To sustain productivity, the team has to a sense of belonging. The company invests in continuous focused on setting transparent expectations, providing learning initiatives, ensuring employees stay ahead in their necessary resources, and supporting employees with virtual careers. Flexibility in work hours and remote work options training opportunities. Regular feedback mechanisms and further enhance work-life balance and the opportunity to performance reviews continue to guide professional growth. participate and contribute to CSR activities. Abhishek and Zensar’s commitment to employee well-being, coupled with his team have implemented an internally crafted Happiness a culture of trust and flexibility, has been instrumental in Framework to focus on employee engagement. sustaining high levels of productivity and engagement in its remote work environment. Additionally, the company regularly reassesses its benefits offerings to align with the evolving needs of its workforce. To ensure employees thrive in a rapidly changing business This comprehensive approach not only attracts top talent environment, Abhishek implemented a multifaceted but fosters a culture where employees choose to stay and approach. Regular skills assessments identify current grow. competencies and gaps, guiding targeted training initiatives. Zensar’s Learning management team works very closely Enhancing Productivity with Technological Integration with business teams to outline technical growth plans and then works with vendors to align course offerings to them. Zensar has prioritized technology, providing robust collaboration tools and remote access to ensure seamless Its Learning Management System offers a diverse range of workflow. Regular virtual check-ins, both one-on-one and online courses, workshops, and certifications, promoting team meetings, foster communication and maintain a sense continuous learning. Mentorship programs facilitate of connection and belonging. Employee engagement is 23 June, 2024 www.insightssuccess.com

24. knowledge transfer, while cross-functional training Utilizing technology for automated compliance tracking broadens skill sets. The company allocates budgets for and investing in training programs ensures that HR professional development, empowering employees to attend professionals remain well-informed. Additionally, fostering conferences and pursue external courses. Performance a proactive compliance culture within the organization, reviews incorporate feedback on skills development, where employees are encouraged to report concerns, emphasizing a growth-oriented mindset. During enhances overall compliance efforts. Regular audits and performance reviews, employees agree on a development assessments help identify and rectify potential compliance action plan along with milestones and collaborate with the gaps promptly. This multifaceted approach ensures that the manager to achieve them. The HR team prioritizes organization remains abreast of HR regulations, promoting technology adoption training, ensuring proficiency in the a compliant and ethical work environment. latest tools. Health and wellness programs contribute to overall well-being, and a flexible work culture Upholding Ethical Standards accommodates diverse needs. By regularly assessing industry trends and benchmarking against best practices, the • Abhishek provides valuable advice to all aspiring HR company stays at the forefront of skill requirements. professionals: • Make a positive impact and prioritize building strong Pursuit of Employee Satisfaction relationships across all levels of the organization. • Actively listen to employee concerns and align HR Quantifying the impact of HR initiatives involves a dual strategies with organizational goals. approach. Firstly, for organizational success, metrics such • Embrace continuous learning and staying updated on as key performance indicators (KPIs), revenue growth, and industry trends and emerging technologies to enhance expertise. productivity changes are tracked alongside cost-efficiency • Be an advocate for diversity and inclusion, creating a analyses to evaluate the return on investment. Zensar has a workplace that values unique perspectives and fosters a dashboard(s) built to provide stakeholders with real-time sense of belonging. information on these parameters to assist them in making • Cultivate emotional intelligence, empathy, and better decisions. Additionally, talent acquisition metrics, effective communication to navigate complex human retention rates, and innovation indicators offer insights into dynamics. the strategic alignment and effectiveness of HR programs. • Demonstrate adaptability in the face of change and be Secondly, employee satisfaction is assessed through proactive in problem-solving. Happiness surveys, retention and turnover rates, and • Prioritize employee development, offering training and absenteeism metrics. mentorship programs that contribute to professional Regular feedback mechanisms, including performance growth. reviews and recognition programs, contribute to a • Uphold ethical standards, ensuring compliance with qualitative understanding of job satisfaction. Integration of HR regulations. technology, like learning management systems and • Measure the impact of HR initiatives using data and analytics tools, aids in data-driven decision-making. metrics to showcase the tangible value. Continuous improvement is achieved through • Be a positive force for change, driving initiatives that benchmarking against industry standards, fostering a enhance workplace culture, employee well-being, and culture of feedback, and ensuring that HR initiatives align organizational success. with organizational goals. This holistic evaluation enables HR professionals to demonstrate the tangible impact of their initiatives on both organizational success and employee satisfaction. Staying updated with evolving HR regulations involves continuous monitoring of legal changes, subscribing to industry newsletters, and participating in professional forums. Regular collaboration with legal advisors and attendance at relevant seminars further enhances understanding. 24 June, 2024 www.insightssuccess.com

26. be our doubts of today., , The only limit to our realization of tomorrow will - Franklin D. Roosevelt

27. John Skelton Chief People Officer The Capital Hotels, Apartments and Resorts 27 June, 2024 www.insightssuccess.com

28. The 10 Fastest-growing Companies in South Africa Capital, he held notable positions at Dimension Data and uman capital, encompassing the skills, Nandos SA. His passion for understanding the motivations knowledge, and creativity of a workforce, is a of people to behave and link with human economics started H critical asset that can propel an organization to when he completed his BSSc from Rhodes University with success or lead it into challenges. Successful organizations a double major in Organizational Psychology and understand that human capital management is not merely an Information Systems in 2004. administrative task but a strategic imperative. It involves aligning the workforce with the organization’s overarching John is entrusted with steering the strategic direction of the goals and objectives. By recruiting, developing, and organization’s people and culture. He provides direction for retaining talent that complements the strategic vision, all aspects related to HR and oversees the people and organizations can ensure a harmonious and purpose-driven culture of The Capital Hotels, Apartments and Resorts. workforce. In his role, he spearheads initiatives to attract and retain top The Capital Hotels, Apartments, and Resorts is a prime talent, as well as cultivate an inclusive, innovative, and example of these successful organizations with effective HR growth-oriented workplace. Strategies, managed by Chief People Officer John Skelton. Additionally, he has been involved in leveraging technology, such as AI-powered platforms, to analyze John Skelton, the Chief People Officer at The Capital employee performance metrics and market benchmarks for Hotels, Apartments and Resorts, has been recognized the ideal candidate, emphasizing the importance of a data- among South Africa’s top HR leaders reshaping workplaces driven approach in shaping HR roadmaps. in 2023. With a comprehensive professional background spanning almost three decades, his journey in HR has been Envisioning the workplace of the future within South fueled by a passion for fostering dynamic workplace Africa’s evolving business landscape entails embracing cultures and empowering individuals to thrive within agility, diversity, and a strong focus on employee well- organizations. being. I advocate for a workplace that seamlessly integrates technology, fosters continuous learning, and champions a Bringing Complete Cultural Transformation culture of collaboration and adaptability. John joined the organization in 2016 with a clear vision to Leveraging Cutting-edge Tools complete cultural transformation within the company and lead the people strategy. With extensive knowledge of Technology and digital transformation are pivotal in entrepreneurial cultures within South African businesses, he enhancing HR processes and elevating employee brings a wealth of experience in organization design and experiences. By leveraging cutting-edge tools, he change management to his role. Prior to joining The 28 June, 2024 www.insightssuccess.com

29. streamlines HR operations, from talent acquisition to performance management, ensuring a more agile and responsive approach to meet evolving organizational needs. In a competitive job market, John’s approach revolves around a holistic employee value proposition. It emphasizes career development, a supportive work environment, and innovative benefits to attract and retain top-tier talent, fostering a workforce that is not only skilled but deeply engaged in the organizational mission. The rise of remote work has generated the need to implement robust communication channels, virtual collaboration tools, and flexible work policies where needed. The Capital prioritizes maintaining open lines of communication, encouraging a healthy work-life balance, fostering a sense of connection, and ensuring sustained productivity and employee engagement. The organization also measures output and not time spent in the office. Employees who do not perform are managed accordingly. Fostering a Continuous Learning Environment In navigating a rapidly changing business environment, The Capital invests in continuous learning initiatives. Through training programs, mentorship, and partnerships with educational institutions, it empowers employees with the skills and knowledge needed to thrive in an ever-evolving landscape. The organization has a dedicated Training Academy, named The Hotel Academy School, where employees are trained in a purpose-built training facility. Its vision is to disrupt the hotel industry by building talent that the company is confident will lead the change it wants to see. It has a number of courses available to all potential students looking for a career in the hospitality space. Enhancing Employee Satisfaction At The Capital Hotels, Apartments and Resorts, there is a strong emphasis on gathering feedback and hearing the voice of the staff. The impact of HR initiatives on organizational success and employee satisfaction is measured through a comprehensive approach, which includes key performance 29 June, 2024 www.insightssuccess.com

30. expectations, regular feedback mechanisms, and data to create inclusive and employee-centric environments, The analytics. An annual Employee Satisfaction Survey is role of HR professionals becomes pivotal. They are at the conducted to gather honest feedback from the staff, which is forefront of designing policies that not only attract top then used to inform the people initiatives for the following talent but also prioritize the overall health and happiness of year. the workforce. John Skelton has been instrumental in leveraging The paradigm shift towards a more technology-driven technology, such as AI-powered platforms, to analyze workplace further enhances the significance of HR. employee performance metrics and market benchmarks, Automation and artificial intelligence are reshaping emphasizing the importance of a data-driven approach in traditional HR functions, allowing professionals to focus on shaping HR roadmaps. strategic and people-centric initiatives. The ability to leverage data analytics for informed decision-making is Staying abreast of evolving HR regulations is non- becoming a crucial skill for HR practitioners, enabling them negotiable. Regular engagement with industry forums, to identify trends, predict employee needs, and contribute ongoing professional development, and maintaining a significantly to organizational success. robust network of legal and compliance experts ensure that they stay not only compliant but also proactive in adapting As organizations recognize the intrinsic link between a to regulatory changes. The Capital partners with industry motivated, engaged workforce and business success, the experts who assist with ensuring that it is compliant in all role of HR in the C-suite becomes more prominent. The HR matters. future holds a plethora of opportunities for HR professionals to ascend to leadership positions and make a The Optimistic Future of HR lasting impact on the overall success and culture of their organizations. John offers advice to aspiring HR professionals, emphasizing the importance of embracing change, staying John believes that the future of HR is an exciting journey curious, and prioritizing empathy. He highlights the need to for those seeking a career deeply rooted in human develop a deep understanding of an organization’s unique interactions. With technological advancements, innovative dynamics, foster strong relationships, and champion projects, and a growing acknowledgment of the vital role inclusivity. Skelton emphasizes that the role of an HR HR plays in organizational success, this field offers a path professional is not just about managing processes but about for individuals to make a meaningful impact. nurturing a culture where individuals thrive, and organizations flourish, always putting people first and having fun. He believes that in the ever-evolving landscape of the professional world, Human Resources (HR) stands out as a dynamic and vital field, constantly adapting to the changing needs of both organizations and employees. For individuals seeking a career that is inherently people-oriented, the future of HR is nothing short of incredible as someone who has been recognized in the field with prestigious accolades such as the South African Revenue Association (SARA) Project of the Year for Unlimited Leave and a CHRO nomination for CHRO of the Year in 2023, his journey ahead in HR promises even greater opportunities. One of the most fascinating aspects of the future of HR lies in its innovative approaches to employee well-being. The implementation of groundbreaking projects, such as the Unlimited Leave initiative celebrated by SARA, showcases a forward-thinking mindset in HR. As organizations strive 30 June, 2024 www.insightssuccess.com

31. mployees are the pillars of an organization. Their conflict resolution, and the establishment of strong skills, dedication, and collective efforts drive stakeholder relationships through effective coaching and E success, innovation, and sustained competitiveness. communication strategies. She is also engaged in the Recognizing and prioritizing the well-being, development, implementation of onboarding and work-readiness and satisfaction of employees contribute to the overall programs, as well as the facilitation and conduct of training success and sustainability of a company. To make this sessions, among other duties. possible, every organization needs effective HR Strategies. Incorporating Positive Workplace Culture The alignment of HR strategies with the broader business strategy ensures that the workforce is effectively managed Her primary objective is to consistently synchronize HR and leveraged as a key driver of organizational success. and business strategies by spearheading communication Leonora Chetty, a renowned leader in this field, has strategies such as coaching, counseling, mentoring, conflict demonstrated an inspiring model of HR strategies. resolution, dispute mediation, and the facilitation of challenging situations. Leonora derives great satisfaction Leonora is the Human Resources Director of Tiber from inspiring personal growth, cultivating positive habits Construction, a long-standing, privately-owned and behavior in individuals, and collaborating with construction company based in Sandton, Johannesburg. executives to align their management and communication With approximately 20 years of HR generalist experience in strategies with the organization’s strategic priorities and diverse companies and industries, she holds qualifications mission statement. Her extensive experience and in Human Resources Management, Labor Relations, and qualifications in Human Resources Management, Labor Coaching. In her role as HR Director at Tiber Construction, Relations, and Coaching equip her with the expertise Leonora Chetty oversees the company’s human capital needed to fulfill these responsibilities effectively. management and organizational development, demonstrating her expertise in the field of human resources. After the ‘Great Resignation’ trend in 2022, the retention of top talent has remained a significant risk factor for most Promoting High Ethical Standards businesses, including Tiber Construction. The company has sourced external assistance to refresh and flesh out its In her capacity as the Human Resources Director, Leonora succession plan with a focus on Continuing Professional oversees, directs, and coordinates all facets of the Development (CPD) training, development of management organization’s human resources functions. She is adept at and leadership skills, enforcing recruitment processes based cultivating professional relationships with relevant on the company values, and advocating for work-life stakeholders while upholding and promoting high ethical balance for all employees including promotion of wellness standards within the organization. This includes managing initiatives. recruitment, selection, compliance, and employee-related initiatives, in line with her extensive expertise and Leonora’s strategic vision centers on the recruitment and qualifications in the field of human resources. retention of top talent through the implementation of holistic and flexible working arrangements in a positive, Leonora is actively involved in overseeing and managing office working environment, accompanied by the provision the organization’s performance management system, of market-related compensation and benefits, amongst other advantages. 31 June, 2024 www.insightssuccess.com

32. The 10 Fastest-growing Companies in South Africa Integration of Technology to Enhance Performances Tiber Construction is increasingly leveraging digital technologies for enhanced productivity and efficiency by integrating automation, AI, and data analytics into various business processes, leading to a demand for digital skills among our employees. An area where AI has impacted her daily work as an HR professional is the use of employee engagement surveys. Monthly engagement surveys, life-cycle surveys, and annual engagement questionnaires are tools to assist in drafting employee surveys quickly, analyzing responses to open-ended questions faster and more accurately, and better-protecting employee confidentiality, thereby increasing survey response rates. Maintaining Effective Communication As part of the communication strategy, these survey tools easily generate a summary of feedback from identified groups so top management can better understand how these employees are feeling in those areas and respond accordingly. The use of WhatsApp groups on construction sites has tremendously improved and increased communication and production and has certainly enhanced collaboration among employees and management. Leonora says it is amazing to witness the transformational growth in the workforce, embracing the use of digital tools and applications to enhance site productivity. Leonora Chetty In a world of constant change and technological innovation, Human Resources Director where volatility and response time are critical factors, a Tiber Construction construction company like Tiber is constantly looking for new ways to respond to these changes. Tiber is offering competitive salaries and benefits to top talent whose skills and experience are valued. Enhancing Job Satisfaction Leonora believes that providing opportunities for continuous learning and professional growth (CPD), which includes training programs, workshops, and support for further education, is essential. She also prioritizes promoting a healthy work-life balance, flexible working hours, and generous vacation policies to contribute to employee satisfaction. 32 June, 2024 www.insightssuccess.com

33. • 80% of all office staff wanted flexibility in where they work. • 90% of employees wanted flexibility in when they work. • 50% of employees were open to looking for new job opportunities, especially those who were dissatisfied with their level of flexibility. Leonora says It was and still is challenging to manage and maintain staff retention, especially since the construction industry is not amenable to embracing remote work options on site and involves long site working hours. The company had to focus on clear communication and transparency of expectations, goals, and priorities to all employees, building trusting relationships and embedding a culture of collaboration and involvement amongst everyone. Leonora is also building a positive and inclusive company Its employees are provided with the necessary resources, culture, fostering a collaborative environment, promoting such as training courses, internal workshops, training diversity and inclusion, and having a strong set of values. materials, books, and software tools required for our She aims to offer clear paths for career advancement. She employees to be productive and thrive in a changing understands that promotions are crucial, and employees environment. The company’s skills development and want to know whether their hard work will be recognized training budget is constantly being reviewed as a priority and rewarded or not. for employee retention. Keeping open and transparent communication channels Fostering Professional Growth helps build trust with Tiber Construction employees as they want to be informed about the company’s goals, Tiber Construction is exposing and involving its employees performance, and future plans. to technical programs on-site, providing access to industry- specific certifications to keep them up to date with relevant Encouraging feedback and involving employees in knowledge. The company is also investing and budgeting in decision-making processes makes them feel valued and Learning Management Systems (LMS) for easy access to engaged in the company’s success. The key, according to educational resources that track and report on employees’ Leonora, is to create an environment where employees feel online learning progress. valued, supported, and challenged, leading to increased job satisfaction and retention of top talent. The company drives its internal performance management system and mentorship program to track employee training Matching Employee Expectations needs, goals, and career growth requirements. Its internal mentorship program successfully fosters professional After Tiber only worked remotely for two months during growth and skills transfer between employees and the hard lockdown period, it was a requirement for all management. employees to report back to their workstations immediately and indefinitely thereafter. Tiber Construction has identified specific KPIs related to its organizational success and employee satisfaction, which The brief Hybrid working period certainly did not solicit assists in promoting and reporting on the company’s empowerment, authorization, and trust from management operations, employees, and financial performance. toward the admin/office staff. After conducting a few online surveys, these were some of the results: Leonora makes use of monthly engagement surveys to keep track of engagement levels and retention rates as well as to 33 June, 2024 www.insightssuccess.com

34. track employee expectations and growth requirements in a As an HR leader, Leonora offers the following advice to rapidly changing working environment. aspiring HR professionals aiming to make a positive impact on their organizations: Communication and employee engagement have increased by more than 60% over the past year. To negate the • To be an effective HR professional, it’s crucial to have historical lack of engagement, low staff morale, lack of a deep understanding of the organization’s business understanding of company strategies and concerns, poor operations, goals, and challenges. This knowledge will work performance, and lack of teamwork, the company has enable the alignment of HR strategies with overall implemented more effective communication strategies and business objectives. team-building initiatives, as well as celebrating employee • Develop strong communication skills, actively listen to achievements more often. employees, and facilitate open and transparent communication within the organization. Maintaining Two-way Communication • Embrace cultural diversity in South Africa with various cultures, languages, and backgrounds, foster an Monitoring lower employee turnover rates over the past inclusive workplace culture that values diversity, and year indicates higher employee satisfaction and promotes equal opportunities for all. organizational stability. Conducting a cost-benefit analysis • Stay informed about employment legislation and on the financial impact of HR initiatives has shown regulations in South Africa, as they can impact HR increased productivity, reduced turnover costs, and overall practices. organizational performance. • Invest in employee development and training programs; a skilled and engaged workforce contributes Collecting qualitative feedback from employees via open- significantly to the success of the organization. ended surveys has given the company insights into their • Implement effective talent management strategies, perceptions, ascertaining their alignment with the including recruitment, onboarding, performance company’s values, mission, and culture. management, and succession planning, to ensure that the organization attracts, retains, and develops top Leonora Chetty is a dedicated member of the South African talent. Board of People Practices (SABPP), a body that upholds • Promote employee well-being by recognizing the the highest ethical and HR standards in South Africa. She importance of employee well-being and work-life remains committed to staying updated with evolving HR balance. Implement programs and initiatives that regulations and ensuring compliance by actively engaging support mental and physical health, creating a positive in continuous professional development. and healthy work environment. • Finally, build strong relationships, utilize technology, Leonora’s proactive approach to compliance includes and demonstrate ethical leadership. By focusing on attending CPD courses and workshops, subscribing to these aspects, aspiring HR professionals can contribute newsletters, leveraging HR software, receiving alerts from significantly to the success and positive culture of their relevant government agencies, and networking with like- organizations in South Africa. minded professionals and professional organizations. Her use of a compliance calendar reflects her meticulous attention to detail in managing regulatory filings, reporting requirements, and other compliance-related tasks. This commitment to ongoing learning and compliance underscores her dedication to upholding the highest standards in the field of human resources. Nurturing Future Leaders HR Technology has been an area of investment and priority, providing the required compliance, analytical reporting, and self-service for employees and management alike. 34 June, 2024 www.insightssuccess.com

35. Leadership is a to Skill Cultivate, Not Just a Job Responsibility 35 June, 2024 www.insightssuccess.com

36. Growing as a Leader! eadership, often mistaken as a job title or a set of ideas and perspectives. They must be willing to embrace responsibilities, is, in fact, a skill that can be change and guide their teams through transitions. L cultivated and honed over time. It's not something you are born with or acquire solely through a promotion. 5. Decision-Making: Making sound decisions is a critical aspect of leadership. Leaders should be able to analyze True leadership transcends the boundaries of hierarchy and situations, weigh the pros and cons, and make choices that encompasses a broad spectrum of qualities and behaviors. benefit the team and the organization as a whole. In this article, we'll explore the idea that leadership is a 6. Problem-Solving: Leadership often involves addressing skill to cultivate and discuss how you can grow as a leader, complex challenges. Leaders need to be effective problem regardless of your current role or position. solvers, capable of breaking down issues into manageable parts and finding creative solutions. Leadership Beyond Titles 7. Delegation: Delegating tasks and responsibilities is a The traditional view of leadership is often associated with vital skill for leaders. It allows leaders to focus on strategic positions of power and authority. However, contemporary aspects while empowering their team members to take leadership theories emphasize that anyone, irrespective of ownership of their work. their title or role, can be a leader. Leadership is about influence, not control. It's about inspiring, motivating, and 8. Conflict Resolution: Conflicts are inevitable in any group guiding others towards a common goal. Therefore, to or organization. Leaders should be skilled at managing and become a true leader, one must look beyond job titles and resolving conflicts in a constructive and respectful manner. responsibilities and focus on personal growth and development. 9. Vision and Strategy: A strong leader has a clear vision for the future and the ability to create a strategic plan to Skills to Cultivate achieve it. This vision inspires and guides the team. Leadership is a multifaceted skill, and it involves a wide 10. Team Building: Building a high-performing team is a range of competencies. Here are some key skills that fundamental leadership skill. Leaders should know how to leaders should cultivate: select, develop, and motivate team members. 1. Self-Awareness: True leadership begins with self- Cultivating these skills can help individuals grow as awareness. Understanding your strengths, weaknesses, leaders, whether they currently hold a leadership role or values, and beliefs allows you to lead with authenticity and not. integrity. Self-aware leaders are better equipped to make informed decisions and build trust with their teams. Leadership as a Continuous Journey 2. Emotional Intelligence: Empathy, social skills, and Becoming a leader is not a destination; it's a journey. emotional regulation are crucial for effective leadership. There's no fixed point at which one can say, "I am now a Leaders who possess high emotional intelligence can leader." Leadership development is an ongoing process that connect with their team members on a deeper level, requires dedication and self-improvement. fostering a positive and productive work environment. Here are some steps to consider in your leadership journey: 3. Communication: Effective communication is at the core of leadership. Leaders must be able to articulate their 1. Self-Reflection: Start by examining your own behaviors, vision, give constructive feedback, and listen actively to values, and beliefs. Assess your strengths and weaknesses their team members. Clear and open communication fosters as a leader. Understand your motivations and what you trust and collaboration. hope to achieve as a leader. 4. Adaptability: In today's fast-paced world, change is constant. Leaders need to be adaptable and open to new 36 June, 2024 www.insightssuccess.com

37. 2. Seek Feedback: Solicit feedback from your peers, 1. Lead by Example: Demonstrate the qualities and superiors, and team members. This can provide valuable behaviors you expect from your team. Your actions set the insights into your leadership style and areas for tone for the work environment. improvement. 2. Build Relationships: Invest time in building strong, 3. Learn from Others: Study the leaders you admire, positive relationships with your team members. Trust and whether they are within your organization or from other respect are the foundation of effective leadership. walks of life. What qualities and practices make them effective leaders? Learn from their experiences. 3. Encourage Growth: Support the professional and personal growth of your team members. Provide 4. Set Goals: Establish clear, measurable goals for your opportunities for them to learn, develop new skills, and take leadership development. What specific skills or qualities do on greater responsibilities. you want to improve? Create a plan to work on these goals. 4. Communicate Effectively: Be clear and transparent in 5. Practice Leadership: You don't need a formal leadership your communication. Foster open dialogue and encourage title to practice leadership. Take on leadership roles in your team to share their ideas and concerns. projects or initiatives. Offer to mentor or guide colleagues. The more you practice, the more you'll learn. 5. Recognize Achievements: Acknowledge and celebrate the achievements of your team. Recognition boosts morale 6. Embrace Challenges: Challenges and setbacks are part of and motivation. the leadership journey. Embrace them as opportunities to learn and grow. Overcoming obstacles can be a powerful 6. Adapt to Change: Embrace change with a positive catalyst for leadership development. attitude and guide your team through transitions. Show resilience and a willingness to learn from challenges. 7. Stay Informed: Leadership is not a static field. Stay informed about current trends and best practices in 7. Inspire and Motivate: Paint a compelling vision for the leadership. Attend workshops, seminars, or read books and future and motivate your team to work towards it. Inspire articles on leadership. them to give their best effort. 8. Network: Connect with other professionals, both within 8. Provide Constructive Feedback: Offer feedback in a and outside your organization. Networking can provide you constructive and empathetic manner. Help your team with diverse perspectives and opportunities for growth. members grow by highlighting their strengths and areas for improvement. The Importance of Mentorship In conclusion, leadership is not confined to job titles and Mentorship plays a significant role in leadership responsibilities. It is a skill that can be cultivated and development. A mentor can provide guidance, share their developed by anyone willing to embark on the journey of experiences, and offer constructive feedback. They can help self-discovery and personal growth. Leadership you navigate the complexities of leadership and provide a encompasses a wide array of skills and qualities that go sounding board for your ideas and concerns. If you have the beyond organizational hierarchies. opportunity, seek out a mentor who can support your growth as a leader. Whether you are a team member, a middle manager, or a CEO, you can continually grow as a leader. The key lies in Leadership in Practice: self-reflection, learning, practice, and a commitment to becoming the best leader you can be. By focusing on your One of the best ways to cultivate leadership skills is by personal development and striving to inspire and guide putting them into practice. Here are some strategies to those around you, you can make a positive impact in your integrate leadership into your daily work: workplace and beyond. Remember, leadership is a lifelong journey, not a destination. 37 June, 2024 www.insightssuccess.com

38. Leadership is not about being in charge, Its about taking care of those in your charge. - Simon Sinek

39. The 10 Fastest-growing Companies in South Africa n today's rapidly evolving world, technology serves as computing to the dawn of the internet age. I started coding the catalyst for positive change, shaping not only at the age of 12, although I won't say which language, as it I organizations but also the lives and communities they will give my age away. This fascination only deepened as I touch. Beyond merely streamlining processes and witnessed the transformative power of technology to automating tasks, technology has the power to revolutionize revolutionize industries, connect communities, and shape the way we live, work, and interact with one another. When the way we live, work, and interact. harnessed effectively and aligned with overarching business goals, technological initiatives become transformative What began as a fascination with gadgets and gizmos soon forces, empowering employees, customers, and our evolved into a deeper appreciation for the underlying businesses to work smarter, make informed decisions, and principles of computing, coding, transformation, and digital achieve unprecedented levels of efficiency. By embracing innovation. As I delved deeper into the world of technology, innovation and leveraging technology as a tool for progress, I became increasingly drawn to its potential to tackle some we unlock boundless potential to uplift individuals, enhance of the world's most pressing challenges. Whether it's communities, and drive positive global impact. harnessing the power of technology applications to improve and drive efficiency and productivity, leveraging blockchain Mahomed Shaik, the CTIO of Blue Label Telecoms, is technology to revolutionize finance and supply chain management, or exploring the boundless possibilities of keen on driving meaningful changes at the intersection of technology, business and digital innovation. With over two artificial intelligence, data, or augmented and virtual reality, I saw technology not just as a tool but as a catalyst for decades of experience, including a decade as a management positive change. consultant in diverse sectors and other leading industry initiatives, Mahomed brings a wealth of expertise to the table. My journey in the technology sector is driven by a passion for exploring the frontiers of innovation, unraveling the In our discussion with him, he talked about his primary mysteries of emerging technologies, and harnessing their responsibilities at Blue Label Telecoms. potential to create a better, more connected world. It's a journey marked by relentless curiosity, continuous learning, Below are the highlights of our conversation! and a steadfast commitment to pushing the boundaries of what's possible. My journey into the fintech industry is a Please brief us about yourself and what inspired you to blend of a deep-rooted interest in finance and a keen embark on this sector. awareness of the transformative power of technology. I am Mahomed Shaik, passionately immersed in the With a Master's in Business Administration (MBA) from intersection of technology, business, and digital innovation. the Gordon Institute of Business Science (GIBS), I laid the foundation for a career that seamlessly merges my My journey began as an entrepreneur in fashion retail, academic knowledge with hands-on experience. Over the cultivating the resilience essential for business triumphs. years, I have accumulated expertise in Retail, Financial Shifting gears to financial management, I mastered the art Services, Management Consulting and Fintech. of interpreting and applying numerical insights, laying the foundation for my evolution into a technology-focused role. Could you give our readers an insight into your I have always been captivated by the intersection of finance and technology, and this fascination ultimately led me first company and its inception story? to dive into the dynamic world of retail and now fintech. Blue Label Telecoms is a mobile technology company that specializes in prepaid products and the electronic From an early age, I found myself captivated by the rapid distribution of virtual merchandise and value-added advancements in technology, from the rise of personal 39 June, 2024 www.insightssuccess.com

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41. services, including the full and seamless reconciliation of billions of nano transactions. "Anything that has alphanumeric characters, a barcode, or a QR code can be vended. As long as it can be digitized, it can be sold. The imagination becomes the limitation." These are the words of Blue Label Telecoms Co-CEOs Mark Levy and Brett Levy. In the early 2000s, prepaid airtime for cell phones could only be accessed via a physical card, which was very impractical. The man in the middle (the distributor) may have only needed to stock up on a certain denomination of prepaid card (e.g., ZAR55) and would require a stock quantity of ten. Distributing 10 cards was logistically problematic, as it would mean the distributor only received them in two to three weeks' time. The two brothers realized in the early 2000s that prepaid cellular products could be simplified for the customer enhance customer experiences, and create new revenue (user), the distributor, and the supplier. This was the start of streams. This involves evaluating the potential risks and digitizing prepaid airtime through an electronic top-up pin. benefits of adopting new technologies and championing And as they say, the rest is history. Blue Label Telecoms innovation initiatives within the organization. Currently, we now has an extended product range such as prepaid are modernizing our legacy technology platforms from the electricity, vouchers, gaming vouchers, ticketing (events ground up so they apply the latest architecture approaches and transport), and data solutions. Furthermore, Blue Label (microservices, composable, etc.), are API-first, and have Telecoms has broad distribution channels (retail, financial security built in as a foundation. services, etc.) and continues to grow its ecosystem. Infrastructure and Operations: I oversee the management of Blue Label Telecom's philosophy is to relentlessly drive the organization's IT infrastructure, ensuring that systems, financial inclusion for the mass market. This is achieved networks, and applications are secure, reliable, and scalable through our entrepreneurial flair and our proprietary to support business operations. This includes implementing technology platforms. robust cybersecurity measures to protect against threats and ensure compliance with regulatory requirements. As a CIO, what do you consider your primary responsibility in driving the organization's digital Together with the rest of the Blue Label business, I lead the strategy and technology initiatives? organization's digital transformation efforts, guiding the adoption of digital technologies and processes to streamline As the Group Chief Technology and Information Officer operations, improve efficiency, and enhance agility. This (CTIO), my primary responsibility in driving the includes digitizing manual processes, leveraging cloud organization's digital strategy and technology initiatives computing, and implementing enterprise-wide digital revolves around aligning technology with the overall platforms. At Blue Label, not only do we invest in business objectives and ensuring that technology technology to drive our digital transformation, but we also investments deliver tangible value and competitive #leavenohumanbehind. Our workforce is key to our advantages. Here are some key aspects of my role: success, and as a result, we also invest in programs and training that transform our mindsets, our insights, and our Strategic Planning: I work closely with the executive team competencies to succeed in this new digital world. to understand the organization's strategic goals and identify how technology can support and enable those objectives. Stakeholder Engagement: I collaborate with key This involves developing a comprehensive digital strategy stakeholders across the organization, including business that outlines the roadmap for technology adoption, leaders, department heads, and external partners, to ensure innovation, and transformation. that technology initiatives are aligned with their needs and priorities. This involves fostering strong relationships, Technology Innovation: My team and I continuously assess communicating effectively, and managing expectations emerging technologies and industry trends to identify throughout the project lifecycle. opportunities for innovation that can drive efficiency, 41 June, 2024 www.insightssuccess.com

42. Talent Development: I ensure that the organization has the reorganized our delivery and development teams into skills and expertise needed to support its technology focused business and application squads, and appointed initiatives. This includes promoting a culture of continuous scrum masters and product owners to spearhead day-to-day learning and providing opportunities for professional delivery and management tasks. growth and advancement. We have recently introduced a technology graduate program, which is resulting in The pièce de résistance of our overhaul was designing and tremendous value for technology and building a talent implementing a cutting-edge Continuous pipeline. Integration/Continuous Deployment (CI/CD) pipeline. This revolutionized our approach to software deployment, automating key processes and drastically reducing lead In your role, how do you prioritize and balance times. innovation with maintaining the stability and security of the organization's IT infrastructure? The results speak volumes. Complex projects and solutions that might have taken over a year to deliver now take less Blue Label, by nature, is very entrepreneurial. In fact, entrepreneurship and being innovative are rooted in our than half that time. This monumental improvement has organizational values. Anchored in this entrepreneurial enhanced our efficiency and empowered our organization to tackle complex strategic projects with unparalleled agility spirit that drives both our organization and myself, my team and precision. and I recognize the importance of striking this delicate equilibrium. It's a dynamic journey where our shared ambition sometimes propels us ahead of our own As a leader, how do you encourage a positive and expectations. By seamlessly integrating cutting-edge innovative culture within your IT team, fostering advancements with robust risk management practices, we creativity and professional growth among your team fortify our systems against potential threats while fostering members? a culture of forward-thinking solutions. This journey is underpinned by a commitment to continuous learning and In my role as CTIO, I prioritize the establishment of trust proactive vigilance, empowering our team to safeguard our by consistently delivering on commitments and digital assets. Through this approach, we not only drive empowering my team members. In fact, it's a top priority sustained growth but also cultivate unwavering trust and for us. My entire team now uses a trust equation within confidence among our stakeholders. technology so that we can build trust with stakeholders, customers, and colleagues, which lays the foundation for productive collaboration and growth. Continuous improvement is key in technology. Can you share an example of how you've implemented process I believe in granting autonomy and ownership to our team improvements or innovations to enhance IT efficiency? members, fostering a sense of accountability and Upon joining our organization, I immediately recognized a motivation. Besides, with the team I am blessed with, not only do I not need to micromanage, they won't let me! critical bottleneck hindering our ability to deliver new Embracing diverse perspectives and embracing both products, features, and updates to production in a timely successes and failures as learning opportunities is key to manner. The existing software deployment process relied our continuous improvement journey. We provide avenues heavily on manual steps for code review, testing, and for learning and development, coupled with regular deployment, leading to inconsistencies, errors, and feedback, to ensure that each team member has the tools prolonged lead times. they need to excel. While we work hard, we also play hard. I took the reins in modernizing and streamlining our The Blue Label technology team certainly loves a good development process to tackle this challenge head-on and party which allows us to let our hair down every now and drive IT efficiency to new heights. This endeavor again. commenced with a thorough assessment and analysis of our existing processes, pinpointing bottlenecks, evaluating team By creating an environment where creativity is encouraged structure and skills, and identifying areas ripe for and achievements are celebrated, we cultivate a culture improvement. where innovation thrives and our collective potential is unleashed. Armed with insights from our assessment, we swiftly implemented a series of transformative measures. We prioritized projects based on strategic importance, 42 June, 2024 www.insightssuccess.com

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44. The 10 Fastest-growing Companies in South Africa 44 June, 2024 www.insightssuccess.com

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47. Rethinking Traditional Notions of Authority and Titles ver had a boss who abused their power or a leader Rather than assuming the highest-ranking person should who just didn't seem to get it? We've all dealt with make all key decisions, look for leadership ability, E authority figures who made us roll our eyes. The expertise, and sound judgment wherever they exist. Shared problem often comes down to outdated ideas of what and rotating leadership models where people lead based on leadership should look like. But times are changing. the needs of each situation are becoming more common. Hierarchies are flattening, access to information is rising, They help organizations stay agile and innovative. and people are increasingly skeptical of the "because I said so" style of leadership. Of course, titles still have their place in establishing accountability and compensation. But they shouldn't be the Authority and titles used to be everything, but today only factor that determines who gets a say or how much leadership is all about trust, relationships, and actually influence each person wields. Look beyond the nameplates listening to the people around you. The leaders of the future and corner offices. See people for their talents, knowledge, are collaborative, not commanding. They're in the trenches and potential, not just their job descriptions. with the rest of us, not shouting orders from some corner office. Leadership 2.0 is about empowering others, not When you do that, you'll find leadership everywhere. And controlling them. It's time we rethought traditional notions your organization will be all the better for it. of authority and what real leadership looks like. The future is flat, open, and democratic. The question is, are you ready Focusing on Skills and Merit Rather Than Authority to join it? When it comes to leadership, it's time to rethink the Questioning the Value of Titles and Positions traditional model of authority and titles. In today's fast- paced, global workplace, skills, and merit matter more than Today, traditional hierarchical structures and notions of position or status. authority don't always lead to the best outcomes. Relying on titles and positions alone to determine who leads and Effective modern leaders lead through influence and who follows can be shortsighted. expertise, not control or power over others. They earn respect through their vision, communication, and the ability True leadership comes in many forms and from unexpected to develop others. Title and authority mean little without the places. Maybe the intern sees a solution no one else has right skills and mindset. considered. Perhaps the entry-level employee on the front lines has insight into customers' needs that executives lack. What really counts is a leader's competence, emotional When we're open to input from any source, we benefit from intelligence, and ability to motivate and empower teams. a diversity of perspectives. The authority that comes with a title won't make up for a 47 June, 2024 www.insightssuccess.com

48. Leadership 2.0! 48 June, 2024 www.insightssuccess.com

49. lack of people's skills or technical expertise. Teams today Mentor new team members to understand your want mentors and coaches, not bosses. collaborative culture. Explain that titles and hierarchy matter less than working as partners. Set clear expectations The key is focusing on developing leadership qualities and for open communication, co-creation, and shared a growth mindset, not chasing a higher position or more leadership. The more people adopt this mindset, the impressive title. Earning trust and influence is about stronger your team will become. continuously improving your skills, expanding your knowledge, and improving your communication and Building a collaborative team culture requires patience and relationship-building abilities. a commitment to continuous improvement. But by valuing each voice, empowering shared decision-making, and When leaders focus on empowering others through focusing on group success, you'll develop a self-reliant, mentorship and coaching, it creates highly engaged teams high-performing team. And that is worth the investment. that can adapt to change. Valuing skills and merit over authority and status is the hallmark of progressive, forward- Conclusion thinking organizations poised for success. The leader of the future leads through inspiration, not control, creating space So don't be afraid to shake up the status quo and challenge for innovation, collaboration, and peak performance. traditional power structures. Question preconceptions about who deserves a seat at the table and make space for fresh Let go of traditional notions of leadership. Titles and voices and perspectives. The future is unwritten, so take a authority are fleeting, but skills and expertise endure. chance on people who don't necessarily fit the typical mold Continuous self-improvement, maintaining a growth of a leader. You'll likely be pleasantly surprised by the mindset, and empowering others—that's the new leadership results. At the end of the day, true leadership comes in model to aspire to. Focus on merit and competency, and many forms. And the leaders of tomorrow may look nothing your influence and impact will grow. like the leaders of yesterday. But that's a good thing—it means we're evolving. And evolution is what ensures Building a Collaborative Team Culture progress. To build a collaborative team culture, start by rethinking traditional authority structures. Leaders should empower teams by distributing authority and encouraging shared decision-making. Teams work best when each member feels heard and valued. As a leader, make space for all voices to be represented in discussions. Pose open-ended questions to draw out different viewpoints and facilitate meaningful conversations. Shared understanding and consensus- building, not unilateral directives, should guide team decisions. Foster psychological safety by modeling openness and vulnerability yourself. Admit when you're unsure of the best path forward and invite the team to problem-solve together. Thank members for challenging ideas and taking risks. Their input makes the team smarter and more capable. Evaluate team success based on group accomplishments, not individual achievements. Celebrate wins together and recognize collaborative efforts. This reinforces the mindset that "we're all in this together." 49 June, 2024 www.insightssuccess.com

50. Not all those who Wander are lost. - J.R.R. Tolkien