The 10 Best Rehabilitation Centers to Watch in 2019

1. Vol.4|Issue-5 www.insightscare.com April2019 The Best Rehabilitation Centersto Watch Dr. CherylWilkie COO FARNUM SavingLivesOntheFrontLinesoftheOpioid Epidemic with ‘HealthRealization’

3. The da Vinci SurgicalSystem da Vinci is powered by robotic technology that allows the surgeon’s hand movements to be scaled, filtered and translated into precise movements of the EndoWrist instruments working inside the patient’sbody.

4. STROKE REHABILITATION A CRUCIAL PART OF RECOVERY AFTERSTROKE ‘Recovery is an acceptance that your life is in shambles and you have to change it’- saysJamie Lee Curtis, an American actress, author, and activist. It is rightly said that giving a new start to your life after despair is in many ways a difficult task. Likewise, recovering and rebuilding confidence within themselves after having a stroke is atough, yet an important task for the patients. Here,stroke rehabilitation plays a pivotal role in regaining independence in patients’ lives. As per scientific research, stroke rehabilitation is the promising treatment that aids optimize recovery for an improvedoutcome. After a stroke, some of the patients experience some improvement in brain functioning, while most of them experience some neurological deficits after a stroke. Often, stroke survivors possess problems with balancing, thinning of muscles, the stiffness of muscles due to brain damage, etc. While these problems remain atthe verge of recovery, stroke rehabilitation offers a safe way to use the functions successfully with the help of an organized exercise plan.Hence,

5. Editor’sColumn rehabilitation therapy is designed in such a waythat it would increase the difficulty level of exercises with time, giving the stroke survivors a secure feel ofimprovement. Various new techniques are introduced in stroke rehabilitation that subsumes mirror therapy, and music therapy. Though most of the development takes place within a short span, the brain may continue to learn and re-learn the old tasks as longas one lives. After completing visits to the rehabilitation center, the patient may ask to continue the exercises given by the physicaltherapists. Lastly, rehabilitation is not a cake-walk. It mayseem daunting and physically discomfortingtask. Basically, scientific research studies conclude that a successful and meaningful recovery can only be obtained with the optimism and high-level of the motivation of the participants during the rehabilitation process. It is normal for people tofeel exhausted when recovery seems to be at astandstill. However, in situations where improvement seems sluggish, the whole outcome turns out to be way better in the long-term after rehabilitation therapy. This way, stroke rehabilitation takes us through the journey from stroke to the completerecovery. Ashwini S.Deshpande Ashwini S.Deshpande

6. 34 HealthcareManagement Healthcare Systems are Complex andNeed StrongManagement CXO 22 Article DrugAddictions Types ofDrugAddiction andHowtoIdentifyThem C overStory Saving Lives On the Front Lines ofthe Opioid Epidemic with ‘HealthRealization’ 08 r e c o v e r y s t a r t s h e re

7. Contents D’Amore Healthcare Transforming the Landscape of Psychiatry with the Finest Healthcare Services andTraining 18 DARAThailand AWorld-classDrugandAlcohol Addiction Treatment Center Providing High-level IndividualCare 26 LIVENGRIN Foundation Building Recovery withEffective and Affordable Recovery Solutions 30 Royal LifeCenters An Accredited FacilityRendering Spotless Rehaband DetoxServices 38 Solution Based Treatment and Detox A Lively Residential Treatment CenterInspiring a HealthyLifestyle 42

8. The 10 Wings ofFreedom to Combat Addiction Best Rehabilitation Centersto Watch Dr. Howard Rusk, the father of rehabilitation, wrote in his autobiography, “...Once a person overcomes a disability through his own courage, determination and hard work, he has a depth of spirit which you and I know little about.. Rehabilitation is a branch of medicine in which the patient has more power than thedoctor in setting the limits andpossibilities...” Rehabilitation becomes mandatory when an individual loses his track and falls onto a wrong path and it becomes a tough task to bring him back to the right path. It is a hard situation where the patient must learnto live an addiction free life after completing the treatment. This is when a rehabilitation center comes in as a savior. These are the centers that provide the complete treatment and training to the clients, wherein they are given vocational, occupational, and physical therapy depending up on patient’sneeds. In this regard, we have come up with the issue ‘The 10 Best Rehabilitation Centers to Watch’ Projectwhich features the leading rehab centers that deliver astounding services to itsclient. In this issue, we have incorporated FARNUM on the Cover Story. Farnum is the leading organization committed to providing effective and finest care and support to adults seeking recovery from drugs and alcohol. We have also presented D’Amore Healthcare which is a dual diagnosis and the mental health treatment center for men and women; Dara Thailand which provides exceptionally effective therapy in resort-like settings, and comfortably affordable for the average individual or family; Livengrin Foundation which provides patients, their families, communities, employers, and insurers with an effective, affordable, 360° recovery solution; Royal Life Centers, an accredited facility, specializing in drug detox, drug rehab,alcohol detox, alcohol rehab, and continued care for staying sober; Solution Based Treatment and Detox is the leading residential treatment center that empowers individuals suffering from addiction to reach their highest potential; Shadow Mountain Recovery; The Springboard Center; Mt Sinai Wellness Center; and Alina Lodge & HaleyHouse. To make the issue more exciting, our in-house editors have created an inforgraphic article ‘Typesof Drug Addiction and How to Identify Them’ that will help you to have a view of various drug addiction types. Also, we have encompassed CXO Standpoint of ‘Healthcare Systems are Complex and NeedStrong Management’ written by Udai Kumar, the Chairman & CEO of OHUM HealthcareSolutions. So, flip through the pages and make a journey through thismagazine!

9. Editor-in-Chief SeniorEditor ManagingEditor ExecutiveEditor Pooja M.Bansal AnishMiller Ashwini S.Deshpande StellaAndrew Contributing EditorsAishwarya Visualiser Art &DesignHead Art & DesignAssistant David King Amol Kamble Poonam Co-designer PaulBelin Art & Picture Editor NageshTembhekar Peter Collins MarryD’Souza MarkWilliams John, Bill, Amy, Sarah JacobSmile Business DevelopmentManager Marketing Manager Business DevelopmentExecutive SalesExecutives TechnicalHead Assistant Technical Head PratikshaPatil TechnicalConsultants Digital MarketingManagerAssistant Digital MarketingManager SME-SMOExecutives ResearchAnalyst CirculationManager David, Robert Alina Sege PrashantChevale Manoj, Gemson Eric Smith Tanaji April,2019 Insights Success Media and Technology Pvt. Ltd. Off. No. 22 & 510, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/85 Email:info@insightscare.com For Subscription:www.insightscare.com www.facebook.com/InsightsCare/https://twitter.com/Insightscare Follow us on: Copyright © 2019 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmittedinanyformorbyanymeans,electronic,mechanical,photocopying,recordingorotherwise,withoutpriorpermissionfromInsightssuccess. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Insights Care is powered by Insights Success Media and Technology Pvt.Ltd.

10. Dr. CherylWilkie Psy.,MLADC, Chief OperatingOfficer CoverStory

11. r e c o v e ry s t a rts h e re Saving Lives On the Front Lines of the Opioid Epidemic with ‘HealthRealization’ “Helping individuals and families find their way to a life free of alcohol and other drugs through comprehensive treatment and recovery services open toall.”

12. The 10 Best Rehabilitation Centersto Watch individuals possess a natural state of well-being or innate health that will spontaneously emerge when circular thinking subsides. To elaborate this theory, the center gives an example- ‘Have you ever driven in the car and out of nowhere, you think of a solution to a problem that’s bothered you all day? That’s your innate wisdom at work! While driving you had a quiet mind; a new thought was availablethat let you come up with thesolution.’ Farnum’s Health Realization approach has been immensely successful. A testimony to this is the ceaseless progress of its clients, who havegained a fresh perspective on life; a life free from addiction. Clients begin theirpath to recovery at Farnum and learn to access wisdom to help make decisions that come from innate health instead of the externalworld. About the Compassionateand DedicatedLeader Dr. Cheryl Wilkie, COO of Farnum, has been in a longtime recovery from alcohol and drugs. Cheryl has supported several clients who came to Farnum in search of recovery. Having faced it all herself, she hascompassion for those who are trying to find their innate health.“In my early recovery, I heard people in meetings talkingabout their lives and mine was thesame. There was a great deal of violenceand a lot of craziness happening when I was using drugs and alcohol, and they were sober and sane. So it gave me hope that if they could do it, maybe I could, too,” expressedWilkie. That was the turning point of her life. Thereafter, Wilkie found a path towards recovery and happiness. She geared her experience and dedicated her life to working with others who wanted to discover the inner peace within them without relying on drugs and alcohol. She has a deep andbroad personal knowledge of recovery. In addition, she holds a Doctorate in Forensic Psychology along witha ” Farnum, Recovery StartsHere.” F or an issue that hasimpacted treatment. In 2018 alone, Farnum provided $2,907,955 in free and subsidized services to their clients. Through successful programs and exhaustive efforts, Farnum has made tremendous strides in saving lives while shattering the stigma surroundingaddiction. What makes Farnum Different? Health realization is a very significant and distinctive approach that Farnum has adopted for treating its clients.The center practices what it preaches; employees are encouraged to nurture their own innate health, resilience,and they attend lectures everymonth. Farnum’sPhilosophy What is Health Realization? Farnum integrates the 3 Principlesof Mind, Thought, and Consciousness, which is also termed as ‘Health Realization’. This helps to assist the clients in accessing a healthier perspective on life, allowing them to leave their pastbehind. Farnum’s Health Realization approach is based on the 3 Principles philosophy founded by Sydney Banks. The center started implementing this approachfive years ago by calling the authors of the books that it was using to master the 3 Principles and having them come in to teach the staff this approach. This is a person-centered approach, and it allows people to see that outsideevents do not create their feelings; it is how they think about the events that create thefeeling. Health Realization explainsthat millions of families acrossthe country, the opioidepidemic has been particularly hard onNew Hampshire families. In the past this small state has one of the highestrates of opioid overdose deaths inAmerica. Recently the tide began to turn, and Farnum played a major role in the positiveshift. Farnum, a drug and alcohol treatment and rehabilitation center, stepped up in response to the opioid epidemic and expanded services to meet a growing need. Located in Manchester and Franklin, New Hampshire, Farnum is a well-established and well-known treatment center that offers a wide variety of services for alcohol and substance misuse. Farnum is thelargest state treatment provider in New Hampshire. Farnum’s success is found in itsunique approach to treatment. It is the first center in the Northeast to incorporate Health Realization, also known as The 3 Principles. Farnum is making a difference in responding to the disease of addiction by teaching clients that they have everything within themselves to overcome the challenges they face. This program offers an empowering and long-lastingapproach for clients of everybackground. In the last three years, Farnum added outpatient and inpatient services, enhanced detox, increased capacity, and expanded its locations. To help those in need, Farnum provides financial aid to NH residents whoneed

13. The principlesofMind, Consciousness, andThoughtexplain how thoughts determine thewaywe experience life. Ourapproachhelps clients access their innatehealthand gain an understanding of their substance usedisorder.” 2015 2016 2017 2018 FARNUM endorsed with ‘2015 Business Excellence Winner’ by NH BusinessReview Cheryl Wilkie, the COO of FARNUM was recognized with ‘2017President’s Award’ FARNUMwon the ‘2018HealthCare Business of the Year’ award by the Business NH Magazine FARNUM awarded ‘Excellence in Nonprofit Management’in 2016 byNH Charitable Foundation Masters in Human Service Administration. Her vast knowledge allowed Wilkie to implement her education, love, and compassion for people in providing services over the years and expand to a verysuccessful program. and works every day to shatter the stigma around addiction. She works closely with a variety of other community service agencies such as Families In Transition and TheMental Health Center of Greater Manchester. She also works meticulously withthe Wilkie has worked in the treatmentand recovery domain for nearly three decades, providing direction, help, and solutions to countless people throughout the country. She is a fierce and dedicated advocate fortreatment

14. FarnumVPs “We are dedicated to helping people who struggle withaddiction. We care about every person who walks through our doors seeking treatment and work hard to give the absolute best carepossible.” suffering from substance use disorderswho were willing to betreated. Farnum then succeeded in opening the first medical detox in NH and from there, it has expanded to 140 beds, with a continuum of care, meetingsfor families, and othersupport. Assorted Services under One Roof In response to the challenges of the nation’s opioid crisis, Farnum has dramatically expanded its services and treatment available to families throughout New England. The center offers a full range of services to its clients that encompass Detoxification, Inpatient, Partial Hospitalization Programs, Medication Assisted Treatments, Intensive Outpatient, Outpatient, Family Services, Stabilization Unit, and Transitional Living. Recognizing the depth of the grips of this disease, Farnum also provides programs designed tosupport families and loved ones to ensure that all those involved are getting the help theyrequire/need. ŸPartial Hospitalization Program (PHP) - It is a level of care offered for clients who require more support than intensive outpatient, but do not meet criteria for inpatientservices. By engaging in PHP, clients can continue maintaining theiroutside • responsibilities while having the support of professionals andpeers five days aweek. • Open Access- It is a walk-in service where clients are assessed by a skilled clinician to determine their program placement. Oncethe assessment is complete, the recommendation for placement in the appropriate level of care is discussed with the client and together they form a plan. The assessment consultations are on a first come, first serve basis with limitedavailability. • Medical Detoxification Unit-Thisunit serves individuals who are ofage18 and older, seeking help to safely and medically stop using alcohol and other drugs. Theaveragelength of the stay is around six days. Once screened and accepted, a specific medical treatment plan is developed as per the established protocols. Then, each protocolcalls for a certain medication to help alleviate the symptoms of withdrawal. The center has astrong relationship with CMC (Catholic Medical Center), which handles the client’s physical issues not generated by the withdrawal from alcohol and otherdrugs. state, municipal, and non-profithealth services agencies around the state to ensure clients have access to any and all relevanttreatments. The Journey ofFarnum It all started when Wilkie was experiencing a severe trauma due to the fact that she was homeless andhad lost everything, including her three- year-old twins. Then, in 1986, she decided to attend a treatment program located in a hospital setting, for which she considers herself veryfortunate. When she attended the treatment center, the staff treated her with the utmost dignity and respect, which made her sail through thetraumatic phase. When she was asked to take on the position at the Farnum Center, Wilkie wanted to create the same experience through a safe and dignified treatment program; similar to the one she had experienced at the treatment centershe attended. When she took the position, Farnum had 32 beds, and no medical detox existed in the State of NH. She watched the clients suffer from withdrawal, and no hospitals were willing to take in those withdrawing from alcohol and drugs, except for the ones with severe medical conditions. Looking at this situation, she realized that Farnum would have to create a safe medical facility for those inNH

15. MedicationAssisted Treatment (MAT) - This service is for the people with opiate use disorders. Clinic participants are required to meet regularly with a medical doctor or nurse practitioner who specializes in addiction medicine and is specifically trained in theuse of Suboxone and other MATs, such asVivitrol. • Intensive Outpatient Programs (IOP) - This provides clients, who do not require a residential or PHP level of care, the opportunity to receive intensive treatment services. These programs allow clients to accomplish their daily responsibilities such as parenting, working, or pursuing educational goals. In the first phase of IOP treatment, clients participate in the educational programs on Mondays, Wednesdays, and Fridays, for three hours each day, over the course of approximately one month. The program consists of group health realization education, grouptherapy individual counseling,friend/family education, aftercare planning, and casemanagement. • Transitional Living (TL) - This approach followed by Farnum provides each client with an individualized care plan. It also allows them to take a stepforward in building a sober network. Here, the length of stay can range from1- 12 months, depending on the client needs. The center provides its clients with groceries, guidance on resume building, and interview skills for employment, personal budget strategies, and more. The TL facility is within walking distance from the center and it offers various recovery resources, employment opportunities, and recreational activities. • Outpatient Services- These services are available to clientswho are transitioning from a higherlevel of care, or to those who may need brief services for a specificpurpose. These purposes include license restoration, court-ordered LADC evaluations, or the solution of personalissues. • Inpatient Residential Services- With these services, clients learn about their own innate capacityfor health, insight, and happiness during theirstay. • Throughout the day, residential clients participate in the‘Health ŸThe Stabilization Unit- It is a 16- bed, clinically-licensed,short-term residential treatmentprogram. At Farnum, we realize the importance of having access to treatment as soon as you are willing to take that first step towardsrecovery. WeProvide RealHelp, RightNow.”

16. “The path torecovery starts atFARNUM.” “Withdrawal from certain substances, including alcohol, can be lethal. We consider each admission into the Medical Detoxification unit asuccess,” asserted Wilkie. Further, she adds, “We are invested in our clients. We offer a unique approach to treatment through Health Realization that focuses on the mental aspect ofaddiction.” Adopting Ethical Practices Farnum’s Stabilization Unit isan example of ethicalexcellence. A year ago, the city of Manchester, NH, was lacking a treatment facility that would help keep the popular Safe Station program alive. Safe Station is a program whereby anyone in need can walk into a Manchester fire station seeking help to overcome substance misuse. Firefighters will offer a quick, non-judgmental assessment within their scope, and then send the individual to receive treatment eitherat a hospital or other treatmentfacility. With Cheryl’s guidance as well as the dedication of Christine Weber and many other staff members, Farnum Center agreed to receive therecipients of Safe Station’s care because it was the right thing to do. Farnum Center had the space, staffing, and a desireto help those inneed. Farnum’s Stabilization Unit is registered as a residential facility, meaning that medical staff is not required. The clients can enter the facility 24/7 and have a warm, safe place to stay while they wait for an assessment for care. “These clients are typically on the unit for a shortamount of time. However, after seeing how sick these people were, it became clear that the ethically right thing to do would be to provide them with medical care and comfort while they start their recovery. Many of these clients do not have insurance, so, at a considerable cost to Farnum Center, my team and Iinvested in medical staffing because ethically, this is what was needed. Sometimes, putting people ahead of profits is necessary,” statedWilkie. Future Prospects Using its unique Health Realization approach, Farnum helps peoplerealize their inner strength by consideringthat every human being has a healthy internal core that is fully accessible to them. For years, Farnum has shown its clients that everyone is innately resilient and has the ability to bounce back and overcome the adversity.Upon asking her about future plans, Wilkie asserted, “We will work to expand access to care, through partnerships with other non-profit providers, hospitals, clinics, and the state of New Hampshire. Our work establishes a balance between those in need, who seek care through Medicaid, along with those who have health care coverage and come to us through different avenues. We offer real help, right now.” Realization’ or The 3 Principals’ focused groups, counseling, and other recovery programs & activities. The inpatient facilities provide clientswith three nutritious meals a day, prepared by the in-house team of chefs. When its clients aren’t participating in group activities, they enjoy socializing, meditating, gardening, participatingin recreational sports, and other fun and productive activities during their free time. Elevating its SuccessRatio Farnum Center takes pride in reporting that through increased access and efficiencies, the outpatient services department could increase the assessments provided to new clientsby 13%, over 2,300 in 2018. The prime focus of Farnum from 2013 to 2018 was to increase its capacity to serve individuals in need. In these years, inpatient bed capacity grew from 32to 140. Two free-standing residential programs, Ray House and Webster Place, were renovated, clinically licensed, and staffed. Both of these programs served approximately1,400 individuals,respectively. Farnum Center operates the onlyfree- standing medical detox in the state of New Hampshire. This 27 bed-unit served 1,011 individuals in 2018. It provides dignified, lifesavingsupport, to those starting the journey of recovery, that has to be monitored during the acute withdrawalperiod.

20. The 10 Best Rehabilitation Centersto Watch D’Amore Healthcare Transforming the Landscape of Psychiatrywith the Finest Healthcare Services andTraining LD’AmoreHealthcareis aneminent ocated in the sunny,beach result, suicide,homelessness,unemployment and broken families create less pain in local communities. About the VeteranLeader “Mental health is the axis point to individual resilience, marketplace innovation,intimacy, and chronic disease prevention,” delivers Devereux. As one of the Founders of D’Amore Healthcare, Britten Devereux’s mission is to bring dignity into the details of healthcare. Devereux revitalizes some of healthcare’s old and demeaning ways of getting things done by building up a collaborative workforce. Managing 6 facilities that lift up integrated care, D’Amore Healthcare takes workplace cross- functionality and feedback loops to a new level. D’Amore provides all direct care associates with training around theD’Amore Difference for every task relative to job descriptions and requiredcompetencies. They strive to leave no room for interpretation or quality variance. “We ensure patients receive a level of safetyand communities of SouthernCalifornia, healthcare center. They are a 36bed integrative residential mental health care provider focusing on thorough screening, ongoing assessment, comprehensive treatment planning, positive reinforcements, and life-affirming professionalism. The center believes that the real D’Amore Difference lies in the story of patients dissolving self-limiting beliefs, self- regulating, finishing strong and reuniting with loved ones. D’Amore specializes in the intervention, acute stabilization and residential treatment of mental health disorders and addiction for men andwomen. Besides having licenses from the Department of Social Services, thecenters are certified by the Department ofHealth Care Services. Their diverse facilitieshave been a refuge for those who have experienced the stigma and sufferingfrom mental illness and addiction. The centers focus on addressing minute details. Asa 18 |April2019|

21. BrittenDevereux CEO |April2019| 19

22. Our mission is to reduce ER, ICU andpsychiatric unit load by providing the best trauma-informed acute and chronic psychiatriccare. comfort that builds trust and engagement. Patient trustis our most important pursuit”, saysDevereux. Grand Canyon State University and Arizona State University Alumni, Devereux, the CEO of D’Amore Healthcare describes that, “It’s time to change the landscape of psychiatry. This starts with screening, everyday courtesies and education.” An area that Devereux spends time researching is the role screentime plays in emotional dysregulation andrelationships. AssortedServices D’Amore Healthcare offers diverse services, such as group work, conservative detoxification, exercise, nutritional assessment, pain assessment, nutrition education, nursing plan of care and psychiatric appointments as much as needed. The centers also offer one on one therapy twice weekly, family therapy once weekly. Primary modalities include DBT therapy, CBT therapy REBT therapy and equinetherapy. Upon request, D’Amore provides training to hospitals or urgent cares throughout the United States. The main goal is “to share what we’ve learned”. Training topicsinclude frustration tolerance, customer service, informed consent, crisis prevention, therapeutic interventions,self- care, and human learning and motivation. The center trains patients dealing with relapse through education, prime, prompt, and praise from the very first day. Early and often support is a key tenant of what they call “graciousredundancy.” Exceptional Work Over andAbove In 2018, Devereux launched a second company,‘Space Before Change, Inc.’ to help patients identify whatthey need and to increase self-efficacy through online coaching and counseling. Not everyone qualifies for inpatient care, not everyone can afford it. The stagesof change for any patient promise anxiety and resistance, which can create danger or despair for most patients suffering from addiction, depression, anxiety. Many patients need a practical guide in habitdevelopment. Space Before Change helps patient find another layerof mental healthcare. On asking her the way she coordinates with the team members to guarantee patient satisfaction, Devereux says, “Our unique caliber of patient care can be attributed to 3 non-negotiables: checks and balances, compassion fatigue workshops and ‘how.’ How we deliver support to staff or patients matters just as much as what we do.” Envisaging a Content Future withOptimism “Our capital expenditures and community linkages are about looking at the long term health of families,” stated Devereux. They wish to work closely with Alaska and a handful of other states to serve adults who cannot access in-state sub-acute mental health services. D’Amore endeavors to unify others around a vision to improve public health by treating mental illness with extraordinary care. D’Amore Healthcare currentlyserves adult men and women who are utilizing acombinationof out of pocket and/or insurance to financetreatment. Website :www.damoreca.com 20 |April2019|

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25. DrugAddictions |April2019| 23

26. Alcohol Nicotine Marijuana 24 |April2019|

27. Amphetamine Hallucinogens Narcotics PrescriptionDrugs — AishwaryaNawandhar Editors |April2019| 25

28. A World-class Drug and AlcoholAddiction Treatment Center Providing High-level IndividualCare DarrenLockie CEO BThailand,DaraThailand is a ased on the beautiful islandof Darren has been managing rehabs for the past 10 years. But, prior to that, he worked in a variety of roles for Microsoft in South Asia. The skillsand discipline in working for Microsoft highly assisted him in running the business of rehabilitation and marketing forDara. Martin started his career as a Registered Nurse and Certified Substance Abuse Therapist workingin the mental health field where he worked since 1994. He has also worked in Thailand for the past 14 years developing the clinical and operational side ofrehabilitation. Dara’sJourney While asking what influenced them to start the treatment program, Darrenand Martin said, “With Dara, we set to create a world class International treatment program in an inspiring and beautiful location at an affordable price. We always liked the idea of staying small and focusing on the individual and providing a highlevel of individual care. To this day, we answer every phone call and inquiry ourselves. It highlightshowimportant customer care and attention is to our vision.” The center accepts only those clients that want to join Dara, and do not accept clients that are forced by family or the court system. The center considers the client community as a very important part of its success.Dara creates a very optimistic community and environment. Even the most challenging clients understand that Dara professionals are here to help every client on 24*7 which is a very powerful part of Dara’ssuccess. Distinctiveness at ItsBest The clinical program at Dara has a lot of content on relapse prevention which is handled within the group therapy portion and individual therapy. The center strives very hard on discharge planning with each individual, discussing the changes they intend to make when they go home to reducethe Koh Chang in the Gulfof boutique rehabilitation centerthat treats clients with substance abuseand mental health issues. The center accepts 30 clients at once and isfully licensed by the Thailand Ministry of Public Health and staffed by International Therapists fromaround theworld. Dara Thailand provides treatment for most substance abuse, includingdrugs, alcohol and prescription medication. It also offers a dual diagnosisfor co-occurring disorders and workswith most mental health conditions aswell. Dynamic Pillars ofDara Dara was started by the two founders, Darren Lockie and Martin Peters. Today, Darren Lockie is the CEO and runs the business side of Dara while Martin Peters, another helm of Dara,is the Program Director and manages the clinical focus of thecenter. 26 |April2019|

29. The 10 Best Rehabilitation Centersto Watch “ risk of falling into old bad habits. Dara also offers weekly Skype calls with the Focal Counselor. It has beenintensely observed that numerous clients continue the therapy for around 10 weeks after theyleave. One of the most unique features of Dara is that- Any client that completes a minimum of the 4-week program can visit the center every year for a 1-week complimentaryrefresher program. With this, the center fetches a lot of good data on what works and the struggles they faced that help them refine the program and content. It also allows clients that have remained sober to sit in front of current clients and share how they made it work for them and how theystayed clean. That is a very powerful part of the center’s alumni program – to show what is possible withcommitment. Dara’s Compliance Requirements and Ethical Procedures To be a legal rehabilitation center for drugs and alcohol in Thailand, one must be approved by the Thailand Ministry of Public Health. This process takes around 18 months and every part of the business is examined to ensure it meetsthe standards, after which, it is reviewed on a yearly basis.Dara At Dara, weallow clients tofocus on recoverywithout being hindered by deprivation or boredom. “ |April2019| 27

30. is fully accredited by the Ministry of Public Health and is going throughits CARF accreditation from the USA to maintain its position as the most accredited rehab inAsia. Upon asking them how they follow ethical guidelines, they said, “We try to be as ethical as we can and that is something that is instilled to every staff member in how they do their jobs and relate to clients. The clients deal with many parts of Dara and every single person needs to understand the boundaries of what is acceptable from clients and how we handle difficult situations or breaches of rules. As an example, we have to be very clear and firm on the rules of Dara. Clients will often push boundaries and we need to handle these situationsdiligently.” Excellent Team WorkCreating Paramount Upshots One of the effective ways Dara implements is, it tries tounderstandthe exact needs of the client by answering every phone call to make sure thatthey are the best option for thatperson. They often speak to the client’s families as well to get more inputon the client’s needs and to assist them flawlessly. Additionally, the center has sturdy and finest teams, be it the clinical team, nursing team or even personaltraining and operational staff. The center hires the very best and apt people, trains them in what Dara does along withthe responsibilities of the clients and their family. Dara emboldens consistent feedback from clients to stay in equilibriumwith the client’s expectations and goals of coming to the rehabilitationcenter. Also, it continually makes improvements in everything, right from food to clinical programsand undergoes review process with the respective teams to stay in syncby making the necessarychanges. Spreading Smiles andRejuvenating Lives “Every client that walks out of our front gates is a spectacularexperience. We get clients that are really struggling and arrive in very poor physical and mental condition. After going through detox process, getting meaningful clean time, regular therapy to deal with the issues and taking advantageof good nutrition and physical training, some of the transformations are stunning and very rewarding to all of our staff and we take great pride in the work we were able to achieve,” expressed Darren andMartin. Some of the most memorable experiences, which Dara Rehabalways cherishes, are the ones that come back for their free Refresher weeks andhave new jobs, new partner or baby on the way, crediting Dara for saving their lives. The center strongly believes that these are the ones that make this challenging businessworthwhile. Website: www.dararehab.com 28 |April2019|

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33. The 10 Best Rehabilitation Centersto Watch LIVENGRIN Foundation BuildingRecoverywithEffectiveand Affordable RecoverySolutions FFoundation is the first non- Since its establishment, Livengrin has developed a network of eightlocations, including the original inpatient campus in Bensalem and seven outpatient locations throughout the Philadelphia region. The organization is licensed by the PA Department of Drug and Alcohol Programs and accredited by The JointCommission. It is committed to advocacy on a state and national level throughparticipation in the Rehabilitation and Community Providers Association (RCPA), Drug and Alcohol Service Providers Association of PA (DASPOP) andthe National Association of Addiction Treatment Providers(NAATP). The ArdentLeader David Blenk, the President and CEO at Livengrin Foundation, has been working at the organization sinceApril 2018. Prior to this, he served as the Executive Vice President of Corporate Planning & Business Development at Gateway Rehabilitation Center in Pittsburgh, PA and its affiliate the Neil Kennedy Recovery Center in Youngstown, OH. As a key member of the senior leadership team, David was directly involved in the strategic planning and direction setting and in the organization’s business development activities. David has worked with the management team of marketing, evaluations/assessment, utilization, outpatientservices, ounded in 1966 inBensalem, Bucks County,Livengrin hospital rehabilitation facilityin Pennsylvania to treat alcoholism, aiming to bring stability to those struggling with the disease. Livengrin Foundation, Inc., is a registered501(c) (3) nonprofit that providestreatment for substance use disorders to more than 4,000 patients peryear. “ Ourmissionistomakesustainable recovery possible throughprofessional, accessible, andsuccessful treatment options. “ |April2019| 31

34. facilities, dietary, housekeeping,and construction. On asking him about the inception of Livengrin, David shares, “Livengrin was founded by Standish Forde Hansell, who purchased the former private school campus in 1960 with plans to make it a retirement home for men. In 1966, a friend recoveringfrom alcoholic effect alked to him about opening it as a recoverycenter.” World-class RecoveryServices Livengrin provides men and women with a continuum of care including withdrawal management, short-term residential and partial hospitalization. It also offers intensive outpatient counseling; general outpatient,family counseling, DUI Education, 12-Step Meetings, free community education seminars, aftercare and alumni services. The organization has also developed support programs to meet the unique needs of first responders, veterans and healthcareprofessionals. Livengrin helps individuals recognize the early stages of relapse in which the chances of success are the greatest.The main focus of relapse prevention includes cognitive therapy and mind- body relaxation, which it uses to develop healthy coping skills. Besides these services, Livengrin addresses individual patient needs by assessing life stressors and life experience. It has developed support programs for first responders, health care professionals and emerging adults to complement its core treatmentmodel. ExcellentCo-ordinationBringing GratifiedClients To bring in ultimate customer satisfaction, the organization surveys each patient during their course of treatment. This provides them the opportunity to take the feedback and utilize it for program or process improvement. It also utilizes monthly meetings of directors and managersin DavidBlenk President &CEO addition to quarterly all staff meetings to increase communicationthroughout all levels of theorganization. One of the happy patients at Livengrin shares an intriguing experience and says, “I was controlled by drugs and alcohol and I was selfish in everything I did. I would manipulate any situation so that I would reap the benefits or avoid the consequences. My motives and behaviors were always centeredon myself and getting what Iwanted. While I was in active addiction my thinking was so distorted and delusional that I began to believe my own lies as facts. My mother confronted me about my drug usage and I couldn’t hide it anymore. She helped me to get into treatment by the next day. I may not have been themost vocal patient while in treatment,but the one thing that I did was listen. I took the suggestions provided to me. I knew that I had to change everything in my life if I wanted to grow.Although the fear that I felt was nearlycrippling at times, I so badly wanted to save my life. I met my sponsor while I was a patient and we got right towork. Working the 12 steps and applying them into my life on a daily basis has undoubtedly changed me for thebest.” Future Plans Talking about the upcoming plans, David says, “Changes in healthcare laws have made access to treatment easier and resulted in rapid growthin the number of treatmentfacilities. Livengrin Foundation will continueto provide quality ethicaltreatment.” 32 |April2019|

36. HEALTHCARESYSTEMS are Complex andNeed STRONGMANAGEMENT Biographyof theAuthor Udai Kumar, is the Chairman & CEO of OHUM Healthcare Solutions, is ahighly successful serial entrepreneur, mentor, and investor. He brings almost 28 years of IT industry and entrepreneurial experience. As the Founder of OHUM and cofounder of QUINNOX, Udai has a deepunderstanding of the global delivery model and specializes in global business development, human capital management, nance, software development, Six Sigma, systems & processes. Udai holds a Masters in Business Administration from the Indian Institute of Management (IIM), Ahmedabad, India and a BS in Engineering from Banaras Hindu University, India. He was engaged in Sales, design, development & deployment of the three largest IT projects in India - Railway Reservations, Bombay Stock Exchange & Nhava Sheva Port Trust. Udai is an active member of the Health Information Network group and is on the panel of Leadership Team at the Government of India level for healthcaretechnology. UdaiKumar Chairman &CEO 34 |April2019|

37. HealthcareManagement n August 2017, parents watched helplessly as more than 60 babies, diagnosed with encephalitis from mosquitobites, died due to lack of oxygen at a hospital in Gorakhpur, UP, because suppliers’ bills of INR 68 lakhs had not beenpaid. ISuch news is madeevenmoretragic when India,in stark contrast,claimstobethe lowest cost provider of thehighest quality care in theworld. Post such an event, questions get raised and the usual causes get flogged in public: corrupt administrators, low government spend, poor sanitation, incompetent or absent doctors, inadequate supplies, etc. After an appropriate periodof ennui, the nation moves on until the next tragedy that is inevitable andimminent. Gross negligence and such obvious causes, though difficult to digest, are easy to understand. Our real quest, the Holy Grail, should be to eliminate any and all errors that prevent us from delivering the best modern science has to offer and delivering the same to all. Anticipating and correcting or preventing the errors created in healthcare delivery systems isa larger systemic challenge. The healthcare system is characterized by several major factors that are enlistedbelow. Affordability Many agencies have recommended that the government spend of 1.1% of GDP be increased immediately to at least 2.5% and eventually to 3% ofGDP. Each year over 55 million people go bankrupt due to healthcare expenditure, most of which is due to the cost of medicines. Before we get the increased spend we need to be prudent and pragmatic in how we spend rather than how much. If we take a systemic view of healthcare and improved it from first principles with a strong foundation on education, sanitation, primary and preventive care, we could stretch the healthcare spend to reach millions more and liftthe nation to a higher global standard that each citizen truly deserves. In order to reduce the complexity, narrow the variability, increase the availability, improve the know-how and complete the gaps in information at the point of care, we need to invest more in digital health tools than increasing beds or doctors. Ayushman Bharat is a welcome program designed to fix the twin challenges of affordability and access to 10 crore families acrossIndia. Incomplete Information is at a premium when the time is of essence. But it is often the least available when most needed. Latest lab results, adherence to current medication, a detailed symptomatic history, past medical conditions, genetic profiles, latest best practice evidence. Most of the time the healthcareprovider is working with less than the fullpicture. |April2019| 35

38. First, there is the science of medicine. There are estimated 10,000-30,000 diseases known to us that affect humans, of which only a few (500-1,000) have a known cure. There are over 4,000 diagnostic lab tests, over 400 imaging tests and interventions, about 12,000 drugs, approximately 600-1000 procedures. Medical practitionersbuild up their skills over 60 main specialties and several hundred subspecialties. This knowledge base is constantly updated and modified so fast that even the best practitioners find it very hard to keepup. Knowledge Complexity Then we have the complexity of the vulnerable and disease-prone human system that is designed to die from the moment it is born. Over 100 billion cells, 78 organs (11 complex large organs) and 12 interdependent systems make the human body - ever- changing, continuously monitoring, detecting, and self-healing. The NationalInstitute of Health, USA now estimates that over 400,000 people die unnecessarily each year in the US alone due to medical errors making it the third leading cause ofdeath. Many-to-manyA typical healthcare intervention consists of a 4-day admission into a 400-bed hospital during which stay you get “managed” by over 40 different persons across 175-200 encounters. This takes place across multiple specialties, multiple diseases, multiple drugs, procedures, and tests. None of these result in absolute guarantees. A reasonable large variance in each encounter can result in the same event being interpreted, acted, and monitored in completely different ways by different persons (the knowledge and competency of and tools available to doctors, nurses,technicians, management, ward boys, pharmacists etc.) Finally, there is the inherent lack of congruence on motivation on the part of the patient (the consumer) and the rest (the payer and the provider). Efficiency vs. effectiveness, today vs. tomorrow, cost vs. profit, need vs. greed, and the strange but compulsive desire by all humans to outsource their mistakes and seek a free ride on someone else’sgoodwill. Interactions Availability Hospitals operate 24/7 but are not fully functional at night or weekends. Patients, on the other hand, need urgent instantaneous care (be it advice, first aid, trauma, oracute pain). Patients often commute for 1-24 hours, wait for 15-45 minutes, only to see a doctor for 2-15minutes. 36 |April2019|

39. What gets measured gets improved. The complexity that arises in healthcare leadsto an enormous list of metrics all which claim to improve health care: Beds per 1000, doctors per 1000, cost of an inpatient stay for each procedure, toilets per family,nets in mosquito-friendly regions, lab tests per person, out-of-pocket spend, Healthcare spend as a percent of GDP, infant mortality rates, and maternal mortalityrates. The 910 bed Bokaro General Hospital (BGH) run by SAIL has one of the best neonatal care facilities in Asia, but has one of the worst records for neonatal deaths. Just 10 minutes away is the Sadar Government hospital that had the best record for neonatal deaths: ZERO. The entire result can be attributed to the well-meaning,Good Samaritan intervention of the rickshaws near the government hospital who nightly transfer high-risk women in severe distress to the better facility at BGH. A few get saved, many die as it is too late but the government hospital manages to keep its record intact. What can be counted doesn’t always count, and not everything that counts can becounted. Metrics Environment Last, but not least, we have the environment; viruses, fungi, and protozoa. Add tothis diet, sunlight, exercise, nutrition, stress, sleep, road accidents, murders, and natural calamities. This vastly-complex intersystem of medicine, the human body and environment is also both dynamic and fast changing. The human body is subject to more stresses, less rest. The environment is more toxic, the air more polluted, the food more artificial (with high sugars and high hormones), medicine is more segmented and intrusive. All of this creates the market conditions for supply and demand of healthcare. We are willing to pay for the right to live a little longer. Sanitation, vaccinations, antibiotics, heart surgery, wound management, and healthier dietsand environment have helped us raise our life expectancy from 30 to current 78 years. But this is neither uniform nor guaranteed at an individuallevel. Modern healthcare seeks to remedy this through practiced carefully prescribed established best practices that deliver near-zero errors for all aspects ofhealthcare: preventive, diagnostic, interventional, progressive andpalliative. The System Of Profound Knowledge® (SoPK) propagated by W. EdwardsDeming lays the foundation for any large complex system in four parts: System, Variation, Knowledge andMotivation. Variability Healthcare systems have a vast multitude of parameters with a range of possible values that create an inevitable variation of results built into thedesign,interpretation, intervention, andprognosis. |April2019| 37

40. Royal FrankCid Owner,Founder&CEO LifeCenters AnAccreditedFacilityRendering SpotlessRehabandDetoxServices Eaddictiontreatment provider. stablished in 2009, RoyalLife About the Zealousleader Frank Cid, the Owner, Founder, and the CEO, is passionate about addiction treatment and a master at organizing resources. In September of 2009,Frank Cid vowed to change the face of the substance abuse treatment industry, which gave him a kick-start to launch the center. In an area of healthcare where quality care was not the standard, he began opening expertly staffed, state-of–the-art facilities, where those seeking recovery could heal and transform their lives with dignity. In 2015, he began expanding his endeavor to change the facet of treatment and recovery by mergingall of his facilities together underRoyal Life Centers Florida, Arizona, Washington, and Indiana. Frank initially started his work as a result of living in the area and watching friends and loved ones succumb to the insidious issues.Frank has a strong passion to help others. To follow his passion, he formed Royal Life Centers to fulfill the gaps inother care settings and thrived as a result.In addition to in-patient and residential settings, Frank created family accommodations to ensure that the family is actively involvedthroughout the treatment process and canvisit Centers is arenowned Today, Royal Life Centers’high- quality addiction treatment and aftercare can be found at eight locations across the country. They specialize in substance abuse, specific to alcohol and other drug addictions. Its full gamut of care is comprised of inpatient detoxification, residential treatment, PHP, IOP, OP, Sober Living, and aftercare/alumniprogramming. The centers have specificallydesigned its program and service delivery around the continued care necessary for staying sober. 38 |April2019|

41. The 10 Best Rehabilitation Centersto Watch their loved ones in extendedcare. Astounding Services and Facilities Royal Life Centers offers services asa multi-level treatment provider with a family of facilities (detox, residential inpatient, partial hospitalization, intensive outpatient, and outpatient), for adults 18 and older, desiring to overcome Substance use disordersand co-occurring conditions. Its program utilizes evidenced-based behavioral health modalities and additionally it offers Medication Assisted Treatment (MAT). The centers provide trainings for their staff including but not limited to the following: HIPPA Privacy and Security Training, Non-Violent Crisis Intervention, Ethics and Boundaries certification, Cultural Sensitivity Training, SMART TreatmentPlanning, Suicide Prevention, HIV/AIDS Orientation, Blood Born Pathogen & Universal Infection control trainings, Health & Safety training,ADA training, and provision of First Aid/CPR Trainings and foodsafety. Each of the centers’ facilities is a perfect blend of honesty, respect, humanism, and treats its guest as afirst priority. It upholds the higheststandard in substance use disorder treatmentand guest care. Regarding it, Frank says, “Guests’ well-being and successful recovery is our priority, ‘Because We Care,’”. At Royal Life Centers, guests can receive a comprehensive treatment program at every level of care: detox, residential treatment, inpatient treatment, outpatient treatment, aftercare, extended care, and sober living. The guests and their care are always the top priority of the centers. Royal Life Centers takes no shortcuts when it comes to providing activities, resources, amenities, or any othertype of support for ourguests. • Awards &Accolades • Royal Life Centers’ facilities are all dual accredited with both CARF (Commissions on Accreditation of Rehabilitation Facilities) and TJC(The Joint Commission), the leading bodies for regulation drug and alcohol treatment centers. The centers are also verified with Psychology Today and LegitScript as a leading provider inthe industry, who exceeds all standards for providing care. It has acquired a number of awards and following are a few ofthem: • Recognized from Miami Children’sHospital for its spectacular contributions of electronic tablets. • The centers have received accolades from many familiesfor its “Elliot Bag” Program. • Happy Clients of Royal LifeCenters • “Our most spectacularclient |April2019| 39

42. “Guests’ well-being and successful recovery is ourpriority,BecauseWe Care.” experiences are transformative,” asserts Frank, while speaking of the valuable client experiences. Royal Life Centers has had several clients who came in broken, despaired condition, while some of them were homeless. The centers have radically transformed their lives. Today, Royal Life Centers’ clients are its current employees and are working dedicatedly to help those who are still afflicted with substance abuse. Speaking about it, Frank continues, “This type of metamorphic change is our reason why we continue to do what we do. One guest was homeless 20 years, we found him during an outreach initiative and scholarshiped his treatment; he is now an employee with over a year and a halfsober.” Ensuring Patients’ Satisfaction with High Dedication To keep a flawless track of the patients’ needs, Franktravels to each facility on a regular basis to ask his guests in person how their treatment process is going and what else is needed for them. Frank has an open door policy with staff and guests alike. Additionally, the centers have a robust team of doctors, therapists, techs, and case managers, who are all in contact and direct communication with one another to ensure no guests and no issues, are overlooked. Everyone works collaboratively together to meet all the individual needs of their guests. Frank implements and utilizes reporting tools and accountability through the key members of the organization to coordinate the operation and standard of servicesdelivered. Besides this, Royal Life Centers is also committed to detecting, preventing fraud, waste, and abuse. They have developed and implemented policies and procedures to ensure compliance with the laws that govern itsoperations as a healthcare provider as well as in-depth training for all employees. Being an organization, employees and contractors are strictly prohibited from any such conduct and if anyone is determined to have engaged in such acts, will beterminated. Royal Life Centers Compliance Program, Fraud, Waste,and Abuse Training modulecovers: The Royal Life Centers ComplianceProgram The Royal Life Centers Code ofConduct The Understanding Fraud, Waste, andAbuse The Laws that govern healthcarecompliance How to report suspectednon-compliance Future Plans Royal Life Centers have ongoing projects that include the evolution of mobile application for tracking the cravings of individuals participating in its MAT program. The centers are also planning to expand its roots to more states across the nation as per the vision and mission of theorganization. The mission of Royal Life Centers is to provide thehighest quality addiction services available as a first step towards long term healing for those struggling with the disease of addiction. Royal Life Centers envision a world where all individuals seeking recovery receive the best possible treatment in quality and practice at every licensed level of care. 40 |April2019|

44. Solution Based Treatment andDetox ALivelyResidential TreatmentCenterInspiring a HealthyLifestyle ScottBrown CEO BSolution BasedTreatment ased in Murrieta, asuburban came about. He was influenced tostart a treatment center after his own journey to become clean andsober. Scott was raised around drugs and alcohol before he had the slightest idea of what they were. When he was 12 years old, his home burned down, and he bounced around to different family members. “My home life was not stable, and I began experimenting with drugs and alcohol. By the age of 15, I was on my own and at the age of 20 had already experienced jail. I was in and out of jail and prison for the next8 years,” Scottexpresses. Ultimately, at 28, he decided torevamp his life and seek treatment. During treatment the owner of the rehabcenter Scott was in, took a moment to talk with him because Scott was inquisitive on how to save as many lives as he possibly could, and the owner shared with Scott the dedication ittook. “From that moment I started buildinga treatment center in my head because I knew the feeling of being clean was amazing. I knew, if I could get clean, anybody could, and I wanted everyone to know they deserve the same second chance that I got,” statesScott. Excellent Team DeliveringDiverse Services Solution Based Treatment and Detox offers all levels of care ranging from sub-acute detox to residentialtreatment and (PHP) partial hospitalization program to (IOP) intensive outpatient program. Each client is assigned a counselor, a therapist, a psychiatrist as needed, and a client care coordinator.A client care coordinator helps the clients with all of their outside needs, including, but not limited to assistance with FMLA, short term disability,and town in SouthernCalifornia, and Detox is an eminent organization that offers all levels of care from sub- acute detox, residential, and partial hospitalization to an intensive outpatient program. The organization treats patients at one of its six different treatment locations. Residential locations have six beds each, where clients are tended to at a ratio of twoto one. Solution Based Treatment & Detox aims to expand its roots, by treating patients across variousregions in thecountry. It is aptly said that experience is the best teacher, and the worstexperiences teach the best lessons. Similar is the story of Scott Brown, the CEO of the rehab center and how the idea of Solution Based Treatment &Detox 42 |April2019|

45. The 10 Best Rehabilitation Centersto Watch hopeless. After being shown love, compassion, and empathy, something changes; our client’s eyes begin to light up. This change in the client’s eyes is something that cannot be articulated words. We get to witnessa first-hand miracle that families have prayed for, such as, ‘Please god, give me my child back,’ or ‘Please lord I just want my wife back.’ This is our team’s most beautiful gift that they receive from working for Solutions Based Treatment andDetox.” Further, he adds, “I measure success when a client returns to my office a year later with his/her family stillclean and sober, and shakes my hand and says thank you. To me, that is true satisfaction.” Overcoming Different Mindsets and Challenges Solution Based Treatment and Detox believes that each and every patient that walks through its doors is a different being that has endured different pains, traumas, and experiences. At Solution Based Treatment and Detox, the treatment that they need to change their lives is tailored to fit them and their personal goals. The center believes that it is pertinent to have a very specific and personal program for each client to help them reach sobriety withsuccess. At the center, every team member communicates to ensure the patient gets the individualized help they are desperately asking for. Teammembers are in place and accessible to clients, each having specific skill sets and training to assist in working thought various types oftrauma. “ We are a unified clinical and medical team that truly cares about our clients and theirsuccess. “ acquiring everyday life skills, including assistance with tasksas simple as payingbills. The robust treatment team at thecenter possesses an array of qualities and strengths which allows them toprovide hands on and immersed, specialized treatment with each client. Upon asking more about the team, Brown said, “Our 2-to-1 ratio helps clientsget the quality care that they need and deserve. I feel like I have a family, not just employees. We are a unified clinical and medical team that truly cares about our clients and their success.” Abiding Laws and FollowingEthical Guidelines Solution Based Treatment and Detox has collaborated with certifiedpartners to stay up-to-date with the newestand most current requirements of all governing bodies. The center has designated employees in place to deliver proper compliance at all times in all locations. The center recognizes and abides by all state, Federal, Joint Commission, and IMS (Incidental Medical Services) standards of practice. The center has a multifaceted approach to ensure a multitude of individuals are involved in deliveringa compliant and Ethically Operated treatmentfacility. Astounding CustomerSatisfaction Approach On asking him about the exceptional customer experience, Brown said,“The most spectacular experience is the change and hope in the eyes of each of our clients. A client will come in broken, beaten, discouraged,and Website :www.sbtandd.com |April2019| 43