The 10 Most Influential Multispeciality Hospitals

1. Vol.3/ Issue-6 www.insightscare.com March 2019 e 10 MULTISPECIALTY HOSPITALS 2019 T h MOST INFLUENTIAL Exclusive Exclusive Cyber-security in Care Cyber-security in Care Nosocomial Infections The Ailment from the Hospitals Phishing Attack: A Real and Ubiquitous Threat for Healthcare Organizations

4. The Plight of Physician Burnout Aishwarya Nawandhar Editor

5. A lthough, burnout can affect professionals in any space, it has hit the care industry the most. It is the phenomenon of physical, mental, and emotional exhaustion, which is caused by prolonged and extensive stress. It brings with it the lack of sense of completing personal ambitions, depersonalization, and many such problems. In healthcare, the physicians are under trmendous pressures of time and work, undetermined working hours, ethical burdens and responsility of their patients’ lives, and high emotional and mental intensity. This places them under a very high risk of burnout. What have been the reasons of this? Dissatisfaction is one of the major problems that lead to physician burnout. If, how their time and energy is used dissatisfies the doctors, it leads to mental stress and self-doubt. Moreover, the patients whose conditions cannot be treated, are viewed as their personal failures sometimes. Patient management has never been easy. Other then this, there are always the external factors like long working hours, pressure, moral obligations, etc. But the most persistent complaint recorded is the stress of administrative tasks and the overwhelming regulations. These are the tasks the doctors are not taught to do and they are pretty much exhausting. Despite the wide-spread awareness about this issue, there is negligible progress and numerous physicians are facing stress, depression, physical exhaustion, and many more. Many of the doctors have reported that they have thought about suicide, someday in their life. This ailment of burnout is witnessed more in female physicians than their male counterparts. To help treat this issue, many have started arranging inspirational seminars, talks of resilience, meditation camps, yoga, and whatever they think may help. But, these solutions are not aiding enough. So, what can be done to help erradicate it from the root? Let’s look at some probable solutions. One of the solutions can be to teach the students pursuing medical education about stress management, patient handling, and many such topics right from the initial levels. The physicians should be aware about the problem of burnout and should be pushed to see a therapist or talk it out, if they have any thoughts that point to the syndrome. Today, even when they realise the problem, very less number of doctors consult a professional for treatment. The clerical and administrative loads, that they have to attend to, can be minimized with right set of individuals in their place and few government regulations. An incredible help in this can be the conversational AI, that can not only help improve doctor-patient relationships, but reduce a lot of emotional stress for the physicians. Physical burnout is one of the major problems faced by the healthcare industry. With so less practising doctors for such large population, the pressure on the existing ones keeps on rising. It is the need of the hour to find solutions that can help treat this syndrome effectively. Aishwarya Nawandhar

6. Inlaks & Budhrani Hospital Blending Professional Excellence with Compassionate Care 26 Lourdes Hospital An Eminent and Compassionate Care Provider Prasad Hospitals Winning Patients' Trust with its Advanced & Affordable Healthcare Services 34 28 Special Profile 10 Success Safari Jawaharlal Nehru Cancer Hospital & Research Centre An Emerging Organization ARTICLE Cyber-security in Care Phishing Attack: A Real and Ubiquitous Threat for Aftercare Necessities Nutrition Post Surgery−The Most Necessary Fuel for a Exclusive Nosocomial Infections: The Ailment from the Hospitals Healthcare Organizations22 Steady and Quick Recovery30 38

7. CONTENTS SaiSanjeevini Hospitals The One that Infuses Life Siddhanta Redcross Superspeciality Hospital Quality Care at Affordable Costs 42 36 Interiew with Insights Care Healthcare Global Enterprises The Future of Cancer Care in India 12 Bangalore Baptist Hospital Compassionate and Quality Care for All 18

8. Hospitals and Their Remarkable Contribution in Healthcare 1 Most Influential MULTISPECIALITY HOSPITAL T H E H be treated in the same place. The tertiary care hospitals have transformed the way care is given and have been a major step of improvement in the industry. Eliminating the need of having to search for and travel to different doctors for different illness, hospitals have become integral to enhancing the overall health condition of any country. ospitals are an integral part of the healthcare ecosystem. Hospitals now-a-days provide varied specialties under one roof. This provides an added advantage to patients and physicians, as they can address the needs of the patient in a more holistic manner. Be it cancer or hernia or fracture, all these ailments can Having adopted new technologies, hospitals are now providing patients with therapies, surgeries, and treatment that were not possible before. Treatment has also become more streamlined and cost-effective. Enlisted below are some of the most advanced and compassionate hospitals who have transformed the healthcare space for the betterment of the masses. We bring you some of the prominent multispecialty hospitals through our issue, “10 Most Influential Multispecialty Hospitals to Watch.”These hospitals are truly revolutionizing the way we care, by keeping themselves abreast with latest technology and therapies. In this issue, we have specially featured Jawaharlal Nehru Cancer Hospital & Research Centre under the name “Success Safari”. It offers complete diagnostic and therapeutic facilities for all cancers and has been contributing to cancer treatment relentlessly. The edition encompasses the stories of several leading hospitals and their products and services. These include, SaiSanjeevini Hospitals, which provides innovative medical care in a friendly, compassionate, community environment that is conducive to patient recuperation in a family atmosphere; Siddhanta Redcross Superspeciality Hospital, known for providing quality healthcare services at affordable price to all the segments of society;Inlaks & Budhrani Hospitalthat isan embodiment of compassionate care and of helping and healing in a holistic manner;Lourdes Hospital,a premier multi-specialty, tertiary care hospital;Prasad Hospitals providing advanced and affordable infertility, gynecology, orthopedic, general medicine, and critical care services to the masses; Asian Institute of Medical Sciences, a multi super-specialty hospital bridging the gap between quality and affordability in healthcare;Medanta The Medicity;Indiana Hospital & Heart Institute Pvt. Ltd.; and Accord SDH Hospital. Apart from this, we bring to you the exclusive interviews with the high-regarded leaders of the industry, Dr. BS Ajaikumar, the Chairman and CEO of Healthcare Global Enterprises Ltd., and Dr. Naveen Thomas, the CEO of Bangalore Baptist Hospital. Additionally, this issue also includes a few interesting in-house articles from our creative editors. So, flip through the pages and enjoy a good read!

9. Editor-in-Chief Pooja M. Bansal Managing Editor Ashwini Deshpande Executive Editor Aishwarya Nawandhar Art & Design Head Amol Kamble Associate Designer Poonam, Shweta Art & Picture Editor Rahul Kavnekar Co-designer Shweta Ambilwade Business Development Manager Akansha Garewal Sales Executives Daneshwar, Kajol, Nandan Technical Head Swapnil Patil Technical Specialist Amar, Pratiksha Digital Marketing Manager Prashant Chevale SME-SMO Executives Swati, Manoj Circulation Manager Tanaji sales@insightscare.com March, 2019 Corporate Ofces: Insights Success Media Tech LLC 555 Metro Place North, Suite 100, Dublin, OH 43017, United States Phone - (614)-602-1754 Email: info@insightscare.com For Subscription: www.insightscare.com Insights Success Media and Technology Pvt. Ltd. Ofce No. 510, 513, 5th Floor, Rainbow Plaza, Shivar Chowk, Pimple Saudagar, Pune, Maharashtra 411017 Phone - India: +91 7410079881/ 82/ 83/ 84/ 85 Email: info@insightscare.com For Subscription: www.insightscare.com https://twitter.com/insightssuccess Follow us on : www.facebook.com/insightssuccess/ We are also available on : Copyright © 2019 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission from Insights success. Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Insights Care is powered by Insights Success Media and Technology Pvt. Ltd.

12. JAWAHARLAL NEHRU CANCER HOSPITAL & RESEARCH CENTRE C Modern medical science, though still struggling to find a permanent cure, has opened new vistas of treatment and it has now been established that early detection can and does ensure a very high degree of cure. Even at late stage, quality of life could be improved through proper application of holistic treatment. ancer has long been dreaded as a “death warrant”. Its shadows always have a chastening effect on the frayed human mind and nerves. To bring succor to those afflicted with the dreaded disease is a divine service. Situated on the famous Idgah Hills, Jawaharlal Nehru Cancer Hospital & Research Centre provides complete diagnostic and therapeutic facilities of all cancers through all the modalities such as Radiotherapy, Onco-surgery, Chemotherapy (Medical Oncology), Anaesthesiology, Nuclear Medicine, Radio-diagnosis & Imaging, Pathology, Blood Bank, Microbiology, Palliative Care and Community Oncology. All facilities are available under one roof. Besides these specialities, the hospital also has a comprehensive Research Department with Animal Lab facility. 10 | March 2019 | | March 2019 |

13. Success Safari The genesis of this cancer institute lies in the world’s worst industrial disaster the Bhopal gas tragedy, which left a trial of death and devastation – quite a few thousand dead and tens of thousands maimed, disabled and emaciated for life – following the leakage of huge quantities of Methylisocyanite (MIC) gas from the Union Carbide’s pesticide plant on a cold wintry morning of December 3, 1984. Medical experts were almost unanimous in their view that the long term effects of this toxic gas would push up the graph of cancer incidence considerably. These warnings obviously added a sense of urgency to the long felt need of a comprehensive cancer hospital in Bhopal, one of the fastest developing towns in India. efforts came out in the form of full-fledged facility. His efforts generated tremendous support of enlightened sections of the society and government for achieving this objective in the beautiful lake city in a time bound manner. These efforts provided much needed relief to the people when the hospital was inaugurated on 11th January, 1995, by the erstwhile President,Shri Shankar Dayal Sharma, with 100 beds. However, we are conscious of the fact that there is always scope for improvement and a lot has yet to be done in view of the opening of new and newer frontiers of medical knowledge and updating of various disciplines. It is a matter of great satisfaction that a significant number of patients who received treatment at this hospital are completely cured and living cancer-free life. A good number of patients reporting at advanced stages have also been considerably benefited by the treatment and have shown remarkable improvement. Several terminally ill patients got considerable relief from pain as a result of proper application of palliative care, a newly emerged holistic modality in the treatment of cancer. Nothing is however more challenging in medical field than establishing a comprehensive cancer hospital, as it requires massive investment. Few, therefore, take up this extraordinary challenge. Shri Madan Mohan Joshi was one of them. Shri MadanMohan Joshi, a renowned journalist and editor of the eminent newspaper ‘Nai Duniya Bhopal’ took an initiative to develop a facility for cancer treatment in Central India. He motivated and inspired likeminded people to get associated for developing such a facility for noble cause of Cancer treatment and formed a Society viz. M.P. Cancer Chikitsa Evam Seva Samiti. He has sown the seed for such a venture in the year 1989 and the With competent and dedicated staff and dynamic leadership provided by Founder Chairman, Shri Madan Mohan Joshi, state-of-the-art cancer cure and care modalities and strong infrastructure for research, the institute has already become the favoured destination for the treatment of this dreaded disease in Madhya Pradesh and its catchment areas are expanding day-by-day covering a vast area even outside the state. While awareness about other diseases is spreading rather rapidly, awareness vis-a-vis cancer is unfortunately still moving at a snail’s pace. The result, therefore, is disastrous. People of all ages, sex and section report-in for the treatment of this disease quite late. Even doctors, intellectuals and similar enlightened groups are no exception. The situation is worse in Madhya Pradesh because of extreme backwardness and ignorance resulting in total indifference towards growing scourge of cancer. Jawaharlal Nehru Cancer Hospital & Research Centre has, therefore, given special attention to cover more and more areas under our cancer awareness program. Free cancer detection camps and meetings are organized regularly both in urban and rural areas for early detection and for inculcating awareness about various aspects of the disease including its symptoms. | March 2019 | 11

14. Healthcare Global Enterprises The Future of Cancer Care in India T he word cancer sends a chill down our spines. The fear around the disease and the painful process of cancer treatment brings a lot of stress to the patients suffering from this disease. Adding to this is the financial burden that a patient has to bear, even with an insurance. Anticipating the costs related to cancer treatment adds to the mental strain and sometimes patients are even unwilling or unable to pay for the treatment that could save their lives. With new therapies and treatment procedures being found for cancer, the expenses still remain. Making cancer care affordable for everyone is very necessary to improve the global health conditions. Contributing relentlessly to this cause is Healthcare Global Enterprises Ltd. The company has been battling against cancer for years and is today the forerunner in providing cancer care in India through its 26 centers. We, at Insightscare, bring to you an exclusive interview with the Chairman and CEO of HCG, Dr. BS Ajaikumar. He is dedicated to improving cancer care and is a renowned first generation physician entrepreneur. He has been honored with various awards for his contribution to the industry. This interview encompasses his insights about the company and the industry. 12 | March 2019 |

15. Interview with Insights Care Dr. BS Ajaikumar Chairman & CEO | March 2019 | 13

16. 1.What was your inspiration behind starting HCG? What has been the journey of HCG since then? model helps us to maintain an integrated approach to cancer care. With our spokes located in Tier 2 and 3 cities, we are successfully able to make the care easily accessible to the patients across the country. Our center of excellence in Bangalore serves as the hub providing access to centralized quality control and assurance services, establishing treatment protocols across the network, providing centralized treatment planning, and tele radiology services, and providing access to advanced technologies and specialized procedures. I always had the vision to make a difference in the country through my work. In this regard, I went to the US for higher studies and was fortunate to be enrolled for a residency fellowship at the MD Anderson Cancer Center. That is where I learned the ropes of setting up a cancer center and developing partnerships. I started the Bangalore Institute of Oncology (BIO) which was the first private initiative in cancer care. Exploring how oncology shaped in the country, the needs and areas of technological gap and affordability, I put together the hub-and-spoke model for developing HealthCare Global Enterprises Limited (HCG). Since then we have made a huge paradigm shift in cancer care across the country. Presently, we have 26 centers pan India. 3. Amongst so many competitors, how has HCG stood tall and differentiated itself from others, all these years? There were cancer centers run by the governments or trust hospitals and multispecialty hospitals with cancer wing. HCG came in as a private enterprise focusing on hi-end oncology care. By bringing in hub-and-spoke model, creating multiple centers across the country, we made cancer care accessible, affordable and treated the ‘right way first’ with high-quality treatment in Tier 2 and Tier 3 cities. We have made advanced cancer care a reality for millions of people across the country. And that’s what makes us different from others. Our value-based medicine - chosen as a case study by the Harvard Business Review and the World Bank - has been able to bring down the cost of cancer treatment to almost a tenth of global prices in some cases while achieving the same outcomes. 2. What are the main services that HCG provides? How have they benefitted your patients? Major contributing factors contributed to this success? HCG has been at the forefront of the fight against cancer. We have a multidisciplinary team of specialists with expertise in specific fields of cancer care. We provide all the treatment modalities like radiation, surgical and medical oncology, under a single roof, which gives us an edge when it comes to customizing treatment options, based on every case. We believe that we must change how we treat cancer and research is the first step to help us do that. We can cite many examples of patients who have benefited from the application of genomics research to their treatment. Instead of a “hit and miss” approach that some doctors use, I look forward to the day when across India, oncologists have the knowledge and technical expertise to treat cancer the right way, the first time. That is my onco-philosophy, and that is how we treat cancer at HCG. It is genomics – an understanding of the genome of a cancer cell and the use of that knowledge to choose the treatment that allows us to have a personalized approach to cancer medicine. Our Hub-and-Spoke 4. Kindly tell us in detail about the transplant services that you provide. How have these helped your patients and the industry? HCG offers Liver and Bone marrow transplant services. We are the first in Asia to do a bloodless bone marrow transplant for an American 60-year-old patient suffering from Non-Hodgkins Lymphoma of mantle cell type in the bone marrow. The patient was not keen on undergoing a blood transfusion. After having undergone chemotherapy at New York, he came for a consultation at HCG as no 14 | March 2019 |

17. 7. What are your major threats and challenges? What has been your strategy to overcome these? one was able to help him out with a bloodless transplant. The benefits of this process are that there is no need for donors, fewer chances of spreading infection, reduced cost and no chances of severe diseases that are otherwise possible in blood transfusion. The patient was charged almost US$100,000 (approx. INR 45 lakh), but he only paid around INR 15 lakh at HCG. The right treatment and affordable care make us the go-to hospital for cancer treatment. Even though things have improved over the years, in the past, regulatory issues and lack of transparency in the system made it difficult to get the necessary plan approvals and in making sure that the governance in each state is addressed. When it takes 2-3 years to build a single cancer centre, these concerns really hamper our execution of multiple cancer centres across India. Very few people in the world have managed to get it right, including MD Anderson which is a single centre. Getting the right talent was also a challenge that we overcame by making it doctor-centric. We rope in doctors who are not just treating the disease but also show interest in research. Bringing in the necessary technology is a huge motivational factor for these doctors. 5. Having stood against cancer for years, how do you think India has progressed in providing better cancer treatment for all? What more needs to be done? Cancer still is one of the dreaded ailments. We have seen significant changes in the approach of cancer care in the last couple of decades. It has moved from evidence-based medicine to personalized care with the help of improved modalities for treatment leading to better outcomes. The advent of advanced new technologies has changed the way doctors and patients can approach radiation, making it a safer and more effective form of treatment. The use of artificial intelligence – that has taken the healthcare industry by storm helps in improving early detection of breast cancer, and it is helping scientists to predict what combinations of the existing drugs may work in different types of cancer. 6. What are various scientific and technological developments in healthcare industry? How do you ensure to stay updated and leverage these to provide better care? 8. What have been your major accomplishments? Please mention any awards or accolades you have received so far, if any. We are the first hospital in India to receive the Golden Peacock Award – in Innovation Management. We have bagged the award of ‘The Most Innovative Single Speciality Healthcare Entity’ by VCCIRCLE; won the Frost & Sullivan Oncology ‘Leader of the Year’ 2 times in a row; won ‘Best Health Care Group of The Year’ by BMA. In 2014, we also won the Best Marketing Campaign for SelfV Survivor Stories at the Asian Healthcare Leadership Awards 2014. 9. What are your future plans for the company? Where do you see the company in the years to come? An unparalleled pace of technological advancement has already made inroads in the healthcare sector. Innovations in the digital space have now enabled individuals to remotely monitor heartbeat, blood pressure readings, rate & depth of breathing and a host of other things. Technologies are aiding doctors/physicians in diagnostics and determining the problems. Presently, we have 26 oncology hospitals across the country, and we are coming up with our centers in Delhi, Mumbai, and Kolkata. We are also into multi- specialty and coming up with our fifth center. We feel our fertility chain Milann is rated number one and see significant opportunities to grow. In the near future, we are looking forward to creating a multi-specialty with entrepreneurs. | March 2019 | 15

20. angalore aptist Hospital B Compassionate and Quality Care for All A multispecialty mission hospital is leading the way of ensuring quality healthcare in the country. To know more about its remarkable services, we, at Insightscare, bring an exclusive interview with its CEO, Dr. Naveen Thomas. Dr Naveen Thomas is a specialist in General and Paediatric Surgery and has an M Phil in ‘hospital health systems management’. Presently, he heads the team which has been responsible for the hospital’s growth. credible honest work over the years. The support and encouragement of the community is invaluable. This comes about when the community feels that there is a ‘value add’ because of the hospital. Integrity and professional excellence have been hall marks of the institution. Being relevant to the community will also mean being up to date: constant innovation, keeping up with the changing realities and demands, staying abreast of technological advancements are aspects of this. 2. At BBH, what are the novel services and solutions that benefit the patients? What are these benefits that they reap? Facilities • Approximately 25% of our beds (72 of them right now) are related to intensive care. There is currently a big need for a provision of well-equipped high quality intensive care in hospitals. It was this realization that drove us to augment and increase the number of these beds. • Comprehensive Cancer Care: Number of malignancies is going up by the day. There is a felt need for a complete cancer care – all under one roof. Radiation Therapy, Medical Oncology, Surgical Oncology in all specialties are the features of HCO. A state-of-the-art Bone Marrow Transplant Unit is being established and should be ready very shortly. hospital that is relentlessly serving the Indian healthcare industry since over 45 years with its holistic and compassionate care services is Bangalore Baptist Hospital (BBH). This 340-bedded 1. We would like to know about your interesting journey, from an outpatient clinic to a Multispecialty hospital to the success height BBH is at today. The biggest asset we have today is that of an implicit trust of the community around us. Trust is not earned overnight; it is a result of 18 | March 2019 |

21. Interview with Insights Care • Mother and Child Care: Bangalore Baptist Hospital has the highest number of deliveries per month for any private hospitals in Bangalore. In fact, it is much more than that of private medical colleges in the city. High risk obstetrics, advanced gynae surgeries, neonatal and paediatric ICU, paed neurology, paed cardiology, paed pscyciatry, paed genetics, and paed surgical services are being offered. • Reproductive Medicine Unit: World-class IVF facilities with world class results • Comprehensive Cardiac Sciences: Interventional Cardiology and Cardiothoracic surgical services are being offered. Complex interventions are being done on a regular basis. • Geriatric Services: BBH recently received the “Older Patient Friendly Hospital” award. Our geriatrician Dr Benjamin received the Vyoshreshtha award from the Vice President of India in 2018. • Nephrology Services: Almost 1000 haemodialyses are done every month. Senior nephrologists and urologists are part of the team. • Spine surgeries, joint replacements, bariatric surgery services, pulmonology, andrology, head and neck oncology, rheumatology, endocrinology are some of the services offered. • Large Community Outreach Services: One million people are served in Bangalore Rural District and another million are covered in the 12 slums of Bangalore. Palliative care services reach out to people in need of terminal care, a great felt need. District disability rehabilitation center in Bangalore Rural District is run by BBH in collaboration with the government. • Post graduate residency courses in 11 specialties (DNB courses) are offered. BBH was conferred the ‘Best Teaching Hospital’ national award a few years ago. • We hope to continue to partner with other collaborations. One such example is our collaboration with Baylor University in the U.S. We were recipients of the USAID grant in the year 2015-16 which resulted in the building of a state-of-the- art ‘Simulation Education Research Centre’. High fidelity mannequins and facilities have helped in the education of nursing students, nurses, post graduate medical students, and other health care professionals. 3. BBH is known for its 46 years of Quality, Service, and Care. How have you managed to remain on the top of the ladder for all these years? Association with Christian Medical College, Vellore, has been a very positive factor in the growth of BBH. Commitment to the quality journey very early on has helped chart its course towards greater heights. BBH was the first mission hospital in the country to be NABH and NABL accredited. When Baptist Hospital received this award, it became part of the | March 2019 | 19

22. first one hundred hospitals thus recognized in the country. Health Communication Workshops were conducted all over the country in various hospitals, medical colleges, and even defense establishments. Institute of Healthcare Excellence has been initiated (IHE-BBH) in Baptist Hospital to provide a forum for exchange of ideas and to share knowledge. 4. Being focused on compassion and charity, how is BBH helping the underprivileged Section of the society? Also, tell us about your Community Health Division (CHD). Being relevant to the disadvantaged is central to the existence of Bangalore Baptist Hospital. 18% of the total budget is reserved for the care of the poor and the disadvantaged. This is true within the hospital and also in the large community health network outside the confines of the hospital. The higher paying patients do ask for more frills and better ambience, but they pay more and thus, are able to help subsidize the poor. At BBH, the concessions are reserved only for the ‘general subsidized’ category. On an average, the patient mix is that of 35% private patients to 65% general patients. 5. BBH claims to be the first mission hospital in India to be accredited with NABH and NABL. What led to this? There has always been a realization that there has to be a palpable commitment to quality. When BBH received NABH and NABL accreditation, it was among the first 100 of the country. BBH was also the first mission hospital in the country to be thus accredited. Nursing Excellence award was given in 2018. I am reminded about the story of the mountain climber who was lost in a blizzard. After days of frantic search and rescue efforts, as his team members erected a stone in his memory, they inscribed the following sentence: “When last seen, he was still climbing”. That, in a nutshell, crystallises the BBH story. We hope we will never stop climbing. Quality is a journey; not a destination. 20 | March 2019 |

23. 6. At the position it has achieved, BBH must have been adorned with various honors. What are the major awards and felicitations that you have received so far? • 2019 : AHPI Award for the Category “Best Hospital to Work for” • 2018: Vayoshreshtha Samman (National Award for Senior Citizens) • 2018: Nursing Excellence accreditation by NABH • 2017: Centre for Quality Promotion by CAHO • 2017: IMC RBNQ Certificate of Merit for “Performance Excellence” • 2017: AHPI Healthcare Excellence Award 2017 for “Excellence in Community Engagement” • 2015: Most Promising Diagnostic Facility in Karnataka by Global Business & Leadership. • 2015: Best Laboratory Award in the CAHOCON-2015 • 2014: Healthcare Excellence Award • Most Promising Multi Specialty Hospital in Bangalore by Worldwide Achievers. • 2014: IMA Medachievers.com Award for “Excellence in contributing towards Medical Education” by Indian Medical Association (IMA). • 2014: QCI-DL Shah National Quality Award for “Quality Initiative for the Nation” • 2013: QCI-DL Shah National Quality Award • 2012: Teaching Excellence Award from the National Board of Examinations at the national level • 2012: FICCI Healthcare Excellence Award for making ingenious contributions to operational excellence • 2011: NABH and NABL Accreditation 7. It is highly important to stay abreast with all the new trends and technological advancements in this industry. How have you managed to do this? We invest in people. ‘Personnel’ have been the greatest asset. Commitment to teaching has resulted in further improvement in quality. To answer about adopting the technological advancements, best of the equipment are available in the hospital. Just last year, a 128 slice high end CT scan machine and a digital mammography machine with facility for stereotactic biopsies were added on. Critical care, anaesthesiology, operation theatres, etc. have seen much investment and importance. Not only what is seen, but what is at the ‘back end’ – that is unseen is given much importance. 8. What are your future plans for the hospital? Where do you see BBH in the years to come? To be a beacon of healthcare innovation and quality, continue to impact many more lives,communities, villages, and slums, continue to grow to a 500-bed credible tertiary care centerof ‘Quality with Compassion’, to influence and partner in policy development and the qualityjourney of fellow travelers and healthcare organizations. A new mother and child block,addition of brachytherapy center, state-of-the-art bone marrow transplant unit are all taking shape. One of our aims is to grow as an educational institution - imparting quality medical education at all levels. | March 2019 | 21

24. PHISHING ATTACK A Real and Ubiquitous Threat for Healthcare Organizations T that it is still alive and is a real threat to the healthcare industry. In fact, it has become a preferred method for hackers to breach healthcare organizations to steal valuable medical data and has devastated the healthcare industry over recent years. The primary purpose of a phishing attack is to gain a grip in the organization by infecting a computer or other endpoint. Today, attackers are becoming more successful at penetrating networks because their techniques are getting more precise and sophisticated. A recent survey expressed that attackers are mostly attracted to valuable medical records. Over one- quarter of the organizations had experienced a successful phishing attack that had infected their network with malware. Also, attackers are very conscious of timing for phishing hough it seems that phishing is an outdated mode of hacking, the brutal truth is They search for public sources to fetch information about the organization in the email to make it look trustworthy. The attackers often create an urgent scene. For an instance, there is some admin IT task that needs to be done to access to their email, and then they ask us to click on the link given and the system is attacked. Medical Records are their Prime Target A recent data breach investigations report has found that financial pretexting, i.e. obtaining financial information under false pretenses and phishing has represented around 95 percent of all breaches, with email being the key element. Attackers use various social engineering tricks to catch the victim into clicking on the malicious link. 22 | March 2019 |

25. Cyber-security in Care emails. Hence, they follow the time strictly and trick victims. CEO Phishing At times, attackers also launch spear phishing attacks against corporate executives within a company. If they can enter the network with ease, the attackers can lay low for months collecting data on email flows. Once they have enough information, they create a fake scene of being a top-ranking executive and carry out evil schemes. This situation is termed as ‘CEO Phishing’, which is the ultimate authority scam. Phishing schemes involve impersonating an authority figure and CEO Phishing is the best example of this. What better option does the attacker have than holding the authority of a CEO? In such a case, the attackers could pose as the CEO and direct the CFO to wire money to a supplier, which is basically an account set up by the attackers. Effective Training Can Resolve the Issue Employee training is considered as one of the best ways to fight phishing and it should be done on a frequent mode. The training should be impactful, timely, relevant, and robust in the case of employees handling patients’ digital healthcare data. Also, arranging such sessions once a year does not prove enough to combat phishing and hence, such sessions should be organized often. The training should focus on training employees to look for every minute detail of a phishing attack and what not to click on in an unsought mail. This is because the email is considered as the most frustrating thing as it easily opens the door for malicious attacks. Best Security Tools Tools such as Domain-based Message Authentication, Reporting, and Conformance (DMARC) protocol | March 2019 | 23

26. improves email security by providing greater accuracy on the sender's identity. DMARC is designed to identify forged sender addresses that appear to be from legitimate organizations by providing the accurate domain name in the 'From:' field of email message headers. It enables organizations to stop scammers from using an email domain to attempt infiltration. The protocol basically assists the organization to stay assured that an email received from the domain name is registered to servers that you own and prevents someone spoofing your email domain. Below are the techniques any organization should implement to prevent from the phishing attacks. • Audit of the Current Cybersecurity Environment Today, the vast use of mobile and IoT devices carry a huge number of threats. Hence, organizations should conduct an exhaustive and ongoing valuation of their susceptibilities. Also, it is beneficial for the companies to stay aware of the threats, keeping updated patches, and using defensive tools that protect against evolving malware. • Segment Networks One of the toughest challenges of safeguarding patient data is to keep the sensitive information quarantined from the rest of the network, making the cyber attackers difficult to reach it. Implementing segmentation employs routers, firewalls, and other various tools to restrict access to parts of the network, providing an added layer of security to PHI. • Train End Users Healthcare industry is the only industry where inside threats prove superior to those from outside an organization. Hence, to prevent accidental exposure from insiders, training employees to detect and report suspicious email activity is pivotal. It has also been believed by various healthcare companies that training can help to reduce attacks while improving confidence. There is no doubt that phishing is a significant danger to healthcare organizations. It is the most chosen method for attackers to steal medical records and to deploy Ransomware. Therefore, healthcare organizations need to mold their systems to prevent phishing attacks from arising. As discussed above, to battle phishing, organizations need to train employees on how to detect and avoid phishing emails. Adopting best security practices and deploying appropriate technology would lessen the chances that a phishing attack would succeed. - AshwiniDeshpande | March 2019 | 24

28. 1 Most Influential MULTISPECIALITY HOSPITAL Sadhu Vaswani Mission's Medical Complex T H E Inlaks & Budhrani Hospital Blending Professional Excellence with Compassionate Care N education, medical relief, cultural, and spiritual advancement, the Mission has been serving generations with compassion and kindness. It is a distinguished world over as a humanitarian service organization, respected for its integrity and commitment. The Mission seeks to extend a helping hand to the destitute, needy, and underprivileged irrespective of caste, creed, race or religion. In India, its service activities extend across the spheres of education, medical aid, village upliftment, relief, and rehabilitation, vocational training, spiritual meetings and satsangs. amed after its Founder, Sadhu T. L. Vaswani, the Sadhu Vaswani Mission, Pune has been serving the humanity for over six decades. Working in the fields of Dada J. P. Vaswani envisioned a dream project to build a hospital. “Where no sick person would be turned away for lack of funds; where even the lowliest of the lowly irrespective of the pecuniary standing would receive the medical treatment that his condition required; where a patient would not be reduced to a mere case number, but would be treated with love, respect, and sympathy,” he says. With this dream at heart, the Sadhu Vaswani Mission's Medical Complex was set up. Since its inception, the charitable multi- discipline general hospital named Inlaks & Budhrani Hospital has been run by the Sadhu Vaswani Mission for last 30 years. Inlaks & Budhrani was commissioned in the year 1989 and was inaugurated on 9th January 1989 at the Holy Hands of Mother Teresa (Noble Laureate). The Mission has also established a dedicated Cancer Institute known as Morbai Naraindas Budhrani Cancer Institute and Kriplani & Kundnani Eye Institute for community Ophthalmology and Fabiani & Budhrani Heart Institute, a temple of Healing Hearts. It is a philanthropic non-profit institute, which has been rendering medical services to the under privileged and needy sections of society. Sadhu Vaswani Mission’s Medical Complex comprises of: 26 | March 2019 |

29. ‘ ‘ him is to worship God? - Rev. Dada J. P. Vaswani Every patient is a picture of God, to serve ‘ ‘ Rev. Dada J. P. Vaswani • Inlaks & Budhrani Hospital • Morbai Naraindas Budhrani Cancer Institute • Kirpalani & Kundnani Eye Institute • Fabiani & Budhrani Heart Institute • Sadhu Vaswani College of Nursing dream. Artificial Limb Donation Camps were held in Pune and various districts of Maharashtra. These camps have been constant over the years and have become an annual gift. Till date Inlaks & Budhrani have covered over 35 districts of Maharashtra. A total number of 18576 patients have been provided with Customized Artificial Limbs free under this program. “Charity Hospital at Poor Patient’s Door Step” arranged by the office of joint charity commissioner Pune rd region, on 3 December 2017. Inlaks & Budhrani Intensive Care Unit rd has been ranked 3 in a “Critical Care Hospital Ranking Survey 2018,” an initiative of the Times Group. A Glimpse into the Temple of Healing Inlaks & Budhrani is run with the vision to deliver quality healthcare services with a smile, integrity and honesty. The uniqueness of the organization lies in its ethical policies. It has fixed charges for its hospital services. It is a mission driven community organization with a genuine charity program in place. The most important factor of its service that sets it apart is its comprehensive patient care approach and a holistic health care center. It works towards being an Institution, which is an embodiment of compassionate care; of helping & healing in a holistic manner. It aims to be the preferred provider of Healthcare Services in Pune.It focuses on preventive, palliative, curative, and rehabilitative care. World Class Intensive Care The ICU is recently renovated with state-of-the-art infrastructure and services which the Hospital takes pride in. It has the latest and the most sophisticated systems in place to facilitate intensive care to the bedridden debilitated patients who need it the most. A dedicated and skilled team of consultants, doctors, nursing staff and paramedics working round-the-clock ensures that patients suffering from serious health conditions and life threatening complications receive expert professional care. Awards and Accreditation “In everyone’s life, there are moments when one is filled with a sense of pride and utterly humbled, all at the same time!” Such was the experience of its highly proficient and accomplished Oncology team of the Morbai Naraindas Budhrani Cancer Institute that was felicitated on the evening of 7th December 2017 at the Hyatt Regency, Pune. The Times Group chose to recognize the outstanding and exemplary contribution made by the Morbai Naraindas Budhrani Cancer Institute to the lives of those suffering from ‘the fearsome, formidable Cancer.’ Being honoured & accorded as the ‘Times Health Icon’ in the field of Oncology was a fitting tribute and a well-deserved public homage to Beloved Gurudev Sadhu T. L. Vaswani and Rev. Dada J. P. Vaswani. His prime vision is to enkindle the spirit of service and promote such ‘Temples of Healing.’ Teaching and Training Activities Inlaks & Budhrani Hospital has made its mark as a teaching institute as well. Since 2000 this hospital has been accredited with the National Board of Examinations, New Delhi for DNB course in the following specialties; General Medicine, General Surgery and Orthopedics, Family Medicine, Surgical Oncology, Radiotherapy, and Pathology. Artificial Limb Program: Helping People Take a Step Forward In 2007, to mark the beginning of Revered Dada’s 90 Birthday Celebrations were kicked off with a service program for providing customized artificial limbs to those for whom being on their feet is a distant th The organization has also received the charity award for the program | March 2019 | 27

30. LOURDES S tertiary care hospital, Lourdes Hospital. Commenced in the year 1965 under the aegis of the Archdiocese of Verapoly, Lourdes today attends to around 500 in-patients and 1700 out-patients, daily, and attracts patients not only from all parts of Kerala but from other states of India as well as from abroad. It is also the first mission hospital in Kerala to get the NABH Accreditation for Quality of Services. HOSPITAL Paediatrics, Otophinolaryncology (ENT), Orthopaedics, Ophthalmology, Dental Surgery, Behavioral Science, Dermatology, Pathology, Microbiology, Anaesthesiology, Radiology and Imagiology, Family Medicine, Pain and Palliative Medicine, and Emergency Medicine. Super specialty services include Interventional Cardiology, Cardio Thoracic Surgery, Neurology, Neurosurgery, Neonatology, Rheumatology, Pulmonology, Oncology, Fertility Clinic, Vascular Surgery, Plastic Surgery, Nephrology and Toxicology, Urology and Kidney Transplant, Arthroscopy and Joint Replacement, Bariatric and Metabolic Surgery, Paediatric Cardiology, Cardiac Electrophysiology, High Risk Obstetrics, Gastroenterology, Cardiac Anaesthesiology, and Anaesthesiology and Critical Care. An Eminent and Compassionate Care Provider ituated in the heart of Cochin, the commercial capital of Kerala, is a premier multi-specialty, and dedicated staff, many of which now run training program. It is also a full-fledged teaching institution, conducting postgraduate (DNB) courses in 14 specialties, has a Nursing College giving B.Sc., Post B.Sc. and M.Sc. courses, Nursing School (GNM), a Paramedical College offering various courses, and is an AHA International Training Centre as well. Lourdes provides several other services as well, like Executive Health Checkup, Clinical Psychology, Rehabilitation, Physiotherapy, Haemo Dialysis, International Desk, Laboratory, Blood Bank, Emergency Services, Clinical Nutrition and Dietetics, Domicilliary Care Services, Ambulance Services, School Health Program, and Corporate Health Program. Services and Facilities Lourdes offers a wide array of services to its patients. This includes specialty services, super-specialty services, and many others. Lourdes Hospital has now around 37 established specialty/super specialty departments. These are growing steadily, equipped with the state-of-the- art equipments and manned by trained Specialty services encompass General Medicine, General Surgery, Obstetrics and Gynaecology, 28 | March 2019 |

31. 1 Most Influential MULTISPECIALITY HOSPITAL T H E ‘ ‘ ‘ ‘ Excellence in healthcare, manifesting Jesus’ love in service, giving his life to humanity Lourdes Hospital Post Graduate Institute of Medical Science and Research Lourdes houses several institutes that include Kristu Jayanti Hospital, Kristu Jayanti Ayur Care, Sidhi Sadhan College of Nursing, Lourdes College of Paramedical science, School of nursing. service with a human touch of love for all its patients, irrespective of cast, creed, and color. Even after having 54 years of service excellence in the healthcare industry, the hospital charges are comparatively lower than other multi-specialty hospitals The hospital’s real strength and incentive remains its strong sense of social commitment in providing an affordable, high quality, and patient- centered care. It is focused on a holistic healing, encompassing all dimensions of human life-mind, body, and spirit. For over half a century, Lourdes has been committed to serving the less fortunate sections of the society. It does this through its free outreach clinics and funding programs designed for the financially backward sections of the society and more. Lourdes Hospital is confident that its mission of providing excellent and affordable healthcare to all will continue unabated in the future too. Rev Fr. Shaiju Augustine Thoppil Director The hospital as a Post Graduate Institute of Medical Science & Research offers 16 post-graduation medical courses. Under the DNB program it offers courses in General Medicine, Family Medicine, Paediatrics, Anesethesia, General Surgery, Orthopaedics, Otorhinolaryngology, Gynaecology, Psychiatry, Radiology, Urology, Emergency Medicine, Pathology, and Cardiology. It also offers fellowship programme in arthroscopy and arthroplasty under orthopedics and neonatology. Other than these, it offers B.Sc., M.Sc., Post Basic B.Sc., and GNM in nursing. Lourdes also has certified courses by American Heart Association including Advanced Cardiac Life Support (AHA ACLS-P), Basic Life Support Instructor (AHA BLS-I), and Advanced Cardiac Life Support instructor (AHA ACLS-I). An All-round Leader Rev Fr. Shaiju Augustine Thoppil is the Director of Lordes. He has been associated with Lourdes Society for Healthcare and Research since 2008. After completing his Master of Hospital Administration from Father Muller Medical College, Mangalore, he joined Lourdes Hospital as Associate Director. In his new role as Director of Lourdes Institutions, Fr. Shaiju has been responsible for the entire operations of Lourdes Hospital Kochi, Lourdes College of Nursing, Lourdes School of Nursing, Kristu Jayanti Hospital, Lourdes Academy of Health Sciences, and Lourdes academy for clinical Training. Recognitions and Awards Lourdes Hospital is felicitated by several prominent sources. Following are some of the honorable laurels it has received so far: Ÿ NABH - National Accreditation for Patient Safety & Quality of Care by Quality Council of India Ÿ Bureau Veritas’ Green Operation Theatres Certification Ÿ Green Energy Initiative Award from Kerala State Electricity Board Ÿ First Baby Friendly Hospital in Kerala in 1993, by UNICEF Ÿ The Week English Magazine award for the Best 5 Hospitals in Kochi 2014 Ÿ Re-certified as Baby Friendly Hospital by WHO & UNICEF in 2010 Ÿ Indywood Excellence Award Ÿ Creative Vision Vanithalokam Healthcare Award Fr. Shaiju has around one decade of professional experience in Healthcare Administration. He has taken several successful quality initiatives to improve Patient Safety and Quality Healthcare. He is also the President of AMCSFNCK (Association of the Management of Christian Self Financing Nursing Colleges of Kerala). He is also playing a devoting role in the Healthcare delivery system of the state as the secretary of CHAI Kerala (Catholic Health Association of India) and secretary of health commission (KRLCBC). Outreach Programs Family Medicine Department provides continuing and comprehensive healthcare for the individuals and family. It integrates the biological, clinical, and behavioral sciences and encompasses all ages, sexes, each organ system, and every disease entity. The hospital provides primary care for acute and chronic illness for patients of any age and gender. The community outreach Clinics are organized at seven rural and urban areas of the city. This ensures affordable quality healthcare at the doorstep of patients for their convenience. Why Lourdes? As a Christian mission hospital, Lourdes always focuses on healthcare | March 2019 | 29

32. Nutr?ion Post Surgery? The Most Necessary Fuel for a Steady and Quick Recovery S urgery of any kind is a traumatic event for the body. The stress and pain the body goes through needs to be accounted for during the recovery period. Proper food and nutrition during this period is a must. The rate at which the body recuperates depends on the amount of nutrients it receives. 1 Diet The most important part to watch post your surgery. Strictly keep to the diet the doctor has recommended. The functioning of the intestines becomes a bit weak during this period. To keep a good and healthy bowel following a physician approved diet is a must. 2 Fluid Intake Make sure you keep yourself hydrated. Water, fruit juice, and coconut water should be an integral part of your daily diet. Keeping yourself hydrated will help with constipation. 30 | March 2019 |

33. Aftercare Necessities Aftercare Necessities 3 Fiber-rich Foods Fruits and vegetables, especially leafy vegetables, are fibrous foods, which aid in a combating constipation. 4 Small Portions Replace large portions with smaller, more frequent meals and snacks. This will give you energy at all times and help your body to recuperate faster. 5 Protein Intake These help in boosting the healing process, gives you more energy, and strengthens your immune system. 6 Sugar and Alcohol Avoid the consumption of sugar in excess, cut off alcohol consumption completely, and also avoid processed foods altogether. They can be harmful for the health of the body and can worsen it further. 7 Loss of Appetite In case your appetite is low, ask your doctor for nutritional supplements. Holistic diets, with all the nutrients in a balanced form, are of utmost importance. | March 2019 | 31

36. 1 Most Influential MULTISPECIALITY HOSPITAL T H E Prasad Hospitals Winning Patients’ Trust with its Advanced & Affordable Healthcare Services E measures and utmost precision. Hyderabad based Prasad Hospitals is one such leading healthcare provider that is fulfilling these medical aspirations. With the vision to create a patient centric medical facility where patients feel abode during the process of healing, Dr. K. Suma Prasad laid the foundation of this multi-speciality hospital. She is the Managing Director at Prasad Hospitals and a renowned Infertility Specialist & Gynaecologist. very patient wishes to receive quality care at an affordable cost. Patients also desire to get treated under state-of-the art facilities with stringent patient safety It is a ISO 9001:2008 certified hospital that has built a special niche in the hearts of common people, with its radical Infertility, Gynecology, Orthopedic, General Medicine, and Critical care services. Prasad Hospitals is the only NABH accredited and 100 bedded multi-speciality hospital in Nacharam, Hyderabad that has served more than 2 lakh patients since its inception in 2014. The hospital through its high quality and tailor-made medical and surgical care services has even earned several accolades and laurels from the industry veterans. The Leading Light of Prasad Hospitals Dr. K. Suma Prasad is one of India’s leading IVF specialist who has done extensive research work in the field of medicine. She has completed her graduation (MBBS) from Gandhi Medical College, Hyderabad, Andhra Pradesh and post-graduation (MD) from OBGYN, Davanagere, Karnataka. Her mission is to adopt the latest technologies in the health sector and offer world class healthcare services at affordable prices to each and every individual. So far she has been successful in achieving her mission which get reflects from the excerpt of one her patient. “After visiting numerous places across Telangana for 7 years, I was referred to Dr. K. Suma Prasad by my cousin, after trying with IUI, doctor did IVF and it was successful. I strongly recommend for infertility treatment”- Mrs. Sangeeta Gosh, Patient 34 | March 2019 | | March 2019 |

37. ‘ ‘ ‘ ‘ Your journey from illness to wellness begins here Dr. K. Suma Prasad Dr. K. Suma Prasad Managing Director Managing Director The Source of Inspiration Behind Prasad Hospitals Dr. KVR Prasad, the Director at Prasad Hospitals is the main inspirational force that is driving this hospital towards the zenith of success. He has over four decades of vital experience in the field of healthcare. Dr. Prasad founded Sridevi Nursing Home in 1974, and from a small nursing home, it is now a 50-bedded maternity and nursing facility in Warasiguda, Hyderabad. Associated with Varied Organizations across All Verticals Prasad hospitals is associated with various prestigious organizations such as Delhi Public School, Voith Turbo Pvt. Ltd., Pallavi Model Schools, Shalivahana Group, Melite Technologies, Dedietrich, SBI Bank, Axis Bank, Bank of Baroda, Chiral Biosciences Pvt. Ltd., Sri Krishna Pharmaceuticals, Omnimed Solutions Pvt. Ltd., Clearsynth, Elmot Alternators, Avra Labs, Salicylates & Chemicals, GPT Pharma, etc. • Round the clock medical services by its team, which include medical professionals, nurses, allied health professionals such as pharmacists, physiotherapists, dietician and support staff • Empanelled with all Insurance companies and State Government schemes like Arogyasri. Employee Health Scheme, Arogya Bhadratha etc. • Ergonomic & Patient-Friendly Consultation Room Moreover, the presence of leading Gynaecologists, Orthopedicians, General Physician, ENT Surgeon, Pulmonologist, Radiologist, Ophthalmologist, Urologist, Paediatrics, Physiotherapist, Dentist, and Neuro-Physician on its board assists in delivering wide range of services to its patients. Even at the age of 80, Dr. Prasad sees over 150 patients’ every day and fills hope in their lives. Dr. KVR Prasad’s ability to practice excellent and ethical healthcare is the prime reason behind the inception of Prasad Hospitals. Optimistic Future Aspirations Prasad Hospitals is set to expand its health outreach by adding three more new specialties in the Nacharam area that are currently needed but unavailable in the surrounding area. It is also setting up outreach clinics in the vicinity to increase utilization of existing assets by raising funds through internal accruals. Eminent Facilities for the Patients Prasad Hospital’s Modular Operation Theatre with 0% surgical infection rate, IVF lab with clean room technology, five star deluxe rooms, and general ward with seven way functional beds make it one of the most advanced healthcare provider in southern India. There are many other eminent facilities as well that this hospital provides to its patients, like: Spearheading on the Research Front To help community fight against newly emerging diseases and disorders- Prasad Research Foundation (PRF) was established in 2017. The main focus of PRF is to do research related to disorders that affect a mother and her child.“Research on Placenta derived Stem cells and Umbilical Cord blood derived Stem Cells are our priority which has developed into the cell-based therapy unit at our Prasad Hospitals,” stated Dr. K. Suma Prasad. As per the CDSCO DCGI guidelines its research unit has been organized with GMP standard laboratory facility having class 10000, SS 304 grade panels, AHUs, organized entry and exit, and basic as well as sophisticated instrumentation. Moreover, while giving some clue about the further expansion plans, Dr. K. Suma Prasad revealed,“We are also planning to setup sales offices in the Multi-Facility Economic Zone (MFEZ), Zambia, Saif Zone, Sharjah, FTZ Mombasa, Kenya -owing to good ease-of-business and taxation benefits.” • The hospital has ultra-modern operation theatre complex equipped with the latest machinery and laminar airflow systems • Fully equipped emergency rooms • High end Intensive Care Unit (I.C.U) • The hospital provides 24/7 services of Radiology, Pharmacy, Lab, Emergency Service & Dialysis “Through International business projecting, Prasad Hospitals is set to be in the Top Ten Hospitals in Telangana by 2020,” concluded Dr. K. Suma Prasad. | March 2019 | 35

38. 1 Most Influential MULTISPECIALITY HOSPITAL T H E SaiSanjeevini Hospitals The One that Infuses Life T excellence at affordable cost.” “ he hospital wishes to deliver world-class patient care services in a comprehensive manner, to respect every individual with an emphasis on quality service and Established in the year 2000, SaiSanjeevini Hospitals, is a multispecialty hospital exclusive to Ortho and specialized services in Neuro Surgery and Nephrology. It is a unit of Singapanga Healthcare Pvt. Ltd, and has been providing health services to the people in need for the last 14 years. It has 63 regular, part-time, and on call doctors, along with the tie ups with all state government and central government schemes like Aarogyasri EHSs, ESI, CGHS, and ECHS. It has strong tie-ups with numerous insurances firms, for the betterment of the patients. Headquartered in Kothapet, Hyderabad, the hospital is committed towards providing comprehensive, integrated, world-class healthcare facilities, with the help of best clinical practices and cutting-edge technology. The hospital is a vision, put to life by Dr. S. Anjaiah, who is the Director of the company. After completing his M.S. in Ortho, he was working in the government sector for 10 years. During this period he observed that there was a dire need for making healthcare affordable and available to the rural and underprivileged sections of society. This led him to establish SaiSanjeevini hospitals, with the insight of ‘Health for All’ with the highest quality of patient care at the lowest cost. “Only thinking about the patient and their wellbeing up to their expectation without compromising at any level,” is the mantra the hospital works by. That’s the reason the patients that come in become the brand ambassadors of the hospital. About the Leader Sai Sanjeeveni Hospital is being spearheaded by Dr. S. Anjaiah, he belongs to the Nalgonda District of Telangana. He has been in the medical field for the past 22 years and has carved a niche for himself in the field of healthcare. He is a 36 | March 2019 | March 2019 |

39. ‘ ‘ ‘ ‘ We treat you well, you are in safe hands Dr. S. Anjaiah Dr. S. Anjaiah Director Director young, compassionate, and dedicated leader and medical professional. capacity of nearly 300, by allowing free treatment including admissions. Through this, SaiSanjeevini addresses socio & psychological issues also. Uniqueness of its services includes: • ‘Patient Care’ at all levels right from doorman to chairman • It changes trends according to the needs and demands of the patients • Provides effective training to all of the staff • And continuously strengthens the marketing department to become innovative • 30 June 2018, at Mumbai, ‘Quality Brands India Central Govt. & Poweredby Times Of India’ for individual contribution in economic growth of India. th • 30 June 2018, at Delhi, Award for ‘International Health Care’ for excellent contribution in Orthopedic department. th • 6 Oct 2018, at Delhi, Award for ‘Jewel of India’ for contributing towards education and socio- economic development. th • 14 Dec 2018, at Delhi, the ‘Dr.A.P.J.Abdul Kalam Sadbhavana Award’ certificate for Medical Excellence. th • 14 Dec 2018, at Delhi, the ‘Rashtriya Nirman Rattan Gold Medal Award’ for contributing towards Education and socio economic development. th He regularly participates in workshops and seminars both at the national level and international level to keep himself abreast with the latest developments in the field of Orthopedics. He is deeply rooted in the belief that “Work is Worship” Delivering World-class Services to Mankind The hospital provides a range of treatments with cutting-edge technology for diagnostic and treatment purposes, with care and compassion.“We believe that medicine and personal care are a great combination to help people recover faster and better,” says Dr. Anjaiah. It has a wide array of specialties including Pulmonology, Neurology, General Surgery, Joint Replacement, Nephrology, Neuro Surgery, Gastroenterology, Gynecology, and Critical Care. It is a pioneer among all orthopedic hospitals in Hyderabad. Other than regular services, the hospital is involved in providing free healthcare service to the underprivileged sections of the society. It has set up 40 to 50 healthcare campuses in the past year; which provide free drugs, investigations, and have helped adopt 2 villages in Nalgonda district. The hospital has also set up one orphanage for boys, with a “We started with a motto Highest Quality at the Lowest Cost. Common man can afford all health facilities,” says Dr. Anjaiah.To deliver excellence in healthcare facilities to patient SaiSanjeevini has strengthened, supportive departments, Labs, Radiology, and Dialysis with advanced and sophisticated equipment. Patient Testimonials “Got treated for a ligament tear, treatment was very good. Staff and management were very cooperative and patient friendly. Satisfied with treatment and charges are very comfortable.” -Bukya Venkatesh Noteworthy Awards & Achievements The hospital has received numerous feats on its way to success, the accolades and patient testimonials are the result of its hard work and good patient care and engagement: th • 4 December 2017, Indywood Award, This award is given combined by Health Industry and Film Industry for best performance at Orthopedics at Ramoji Film City. Sai Sanjeevani is the only hospital in Hyderabad, to receive this honor. “Good Hospital, my father was admitted here. Timely response and good doctor’s care helped him recover soon, thank you SaiSanjeevini Hospital team.” - Navetha Reddy K | March 2019 | 37

40. W ith so many new diseases on the loose, today, the mankind needs healthcare facilities more than ever. Even with numerous hospitals and clinical facilities opened up, they always remain busy or overflowing. We need doctors to help us get rid any kind of ailment. But, what if you are told that the place where you go for treatment is the one that can bring new diseases? However contradictory it may sound, this is a fact. Hospital-aided infections, commonly known as nosocomial infections, are the ones that we bring home from the hospitals we visit. These are present in the hospital environment and get transmitted through various sources. Nursing homes, outpatient facilities, hospitals, and clinics are the places where one can acquire such infections. They can be passed to a patient from other patients, hospital staff, and so on. These infections are caused due to non-sterile and unclean hospital atmosphere, loopholes in infection control practices, and sick employees. Various types of nosocomial infections are present. Intensive Care Unit (ICU) is the ward where patients catch infection the most. Out of all the factors, the period of stay at a hospital plays a major role in this. It is said that around one in every ten patients admitted in the hospital catches a hospital-aided infection. The patients whose medical condition is more complex have more resistance towards anti-biotic medicine and they become the easy targets. Role of Weak Immune System Patients enter a healthcare facility already sick. During illness, their immune systems are already weak. So, when an opportunist infection attacks such bodies, the bodycannot fight back. For example, let’s say a patient suffering from a viral fever visits a hospital. His/her immune system is already busy fighting the virus. Meanwhile, if the 38 | March 2019 |

41. Exclusive patient catches a bacterial infection from the hospital environment, the body cannot fight back then. Hence, the infection develops and remains. When does One Realize? The symptoms of the infection start showing either in the 48 hours of admission in the hospital, after 3 days of discharge, or after 30 days of an operation. The patients are admitted to the hospitals for ailments other than the infection, but they catch the infection in the hospital surroundings. Symptoms of Nosocomial Infections The symptoms vary from type to type in the infections. Let’s look into some most common infections first. Respiratory, surgical wounds, urinary tracts, gastrointestinal are the most common nosocomial infections in people. Meningitis and pneumonia are also quite common. The symptoms for these may include fever, headache, cough, shortness of breath, vomiting, nausea, diarrhea, difficulty in passing urine, burning sensation while urinating, and wound discharge. These are various other infections and various other symptoms related to these infections. A patient must remain careful, especially after discharge from a hospital, and take immediate action once he/she feels something unusual. | March 2019 | 39

42. Preventive Measures • A lot can be prevented if the employees as well as the visitors at the hospitals wash their hands regularly. The simple ignorance of washing hands has become a major source of starting hospital-aided infections. • Improper and excessive use of anti-bacterial drugs has to be controlled. They aid in the process of catching and retaining nosocomial infections. • The doctors and hospital staff should always be wearing overalls, like mask, gloves, and coat, to avoid touching people with bare hands and keep the process hygienic • The used syringes should be discarded and all other instruments, including the stethoscope should be disinfected or sterilized • For UTIs, catheters and bags should be changed when medically indicated. Catheters should be inserted aseptically and removed when not needed. They should be placed properly in order to enable uninterrupted urine flow. • Hospital beds, bed sheets, pillows, and covers should be changed and washed at regular intervals of time. The rooms and wards should also be properly ventilated. Such simple hygiene practices matter a lot. • ICUs should be scanned for infected patients as they can further be the source of an epidemic. Identified patients can then be isolated and treated separately. • Hospital-aided infections cannot be diagnosed until later, when the symptoms show. But, until then these can spread from people to people, resulting in an epidemic. Healthcare systems, all over the world, have not addressed this issue properly. Steps need to be taken in this direction by the healthcare industries of all the countries as well as nosocomial control programs should be initiated by the hospitals. This will not only improve health conditions, but also save the economic resources spent on these. Diagnosis and Treatment Some nosocomial infections can be diagnosed by the doctors only by looking at the symptoms in the patients. Some may suggest the patients to get their blood and urine tests done. It is important for the patients to be aware of these and report any extra discomfort they feel during their stay at the hospital or after the discharge. As far as the treatment is concerned, usually doctors suggest rest and a few antibiotics or other medication to the patients suffering from infections. It is suggested to stay isolated in order to prevent the further spreading of the infection. A person should stay hydrated, drink a lot of fluids, follow a healthy diet, and take the mediation timely till the infection is totally cured. Understanding about the infections that can be carried home from a hospital, at our end, we need to be aware of the notion – nosocomial infections. This will help in prevention, development of hygienic habits, and early diagnosis. As on the healthcare providers’ end, there are various nosocomial control measures they can take up. In the time where we hear about new diseases every day, we need to aid in preventing illnesses that can be. Aishwarya Nawandhar | March 2019 | 40

44. 1 Most Influential MULTISPECIALITY HOSPITAL T H E Siddhanta Redcross Superspeciality Hospital Quality Care at Affordable Costs W programs for human wellbeing. We also aim to create an effective referral network within and outside India for smooth referral and transfer of patients.” “ e wish to create a center of excellence for Super speciality medical care, teaching, training, and research, while making community outreach support Established in April 2015, Siddhanta Redcross Superspeciality Hospital is a state-of- art super speciality hospital, which started with a 45 bedded hospital and has now reached a capacity of 60 beds. The hospital is a joint venture between the USM Healthcare and Red Cross Society, Bhopal. Its motto is to deliver medical intelligentsia this region. “We are a part of 100 bedded Red Cross Hospital with all super specialties with a critical care unit built on international norms, categorized into ICU and CCU,” asserts Dr. Subodh Varshney, a GI Surgeon and Medical Director of the hospital. Siddhanta is conveniently located at the center of the city; just 13kms away from international airport and 4kms from interstate bus stop and railway station. Situated in a posh locality makes its environment favorable for a fast recovery. A landmark of excellence, this hospital is designed and constructed using the most advanced medical technology. It offers a huge variety of services and treatments like: Bariatric Surgery, Cardio Thoracic & Vascular Surgery including Heart Transplant, Cardiology, Ophthalmology (Advanced Eye Centre), Liver and Kidney Transplant, Intensive & Cardiac Care Unit, Emergency Medicine, Gastroenterology (Medical & Surgical), Minimal Access Surgery & Bariatric Surgery, Nephrology with Dialysis, Neurology & Neuro- surgery, Oncology (Medical & Surgical), Joint Replacement Surgery, Plastic & Reconstructive Surgery, Psychiatry, Respiratory Medicine, Spine Surgery, Laser for Varicose Veins, 42 | March 2019 | | March 2019 |

45. ‘ ‘ Providing high quality medical services to all sections of society at reasonable cost ‘ ‘ Urology, Vascular Surgery, to name a few. Diploma in GI Surgery in France, and FRCS that included in Liver Transplantation, in Edinburg, UK. Year (<50 Beds)”, December 2015 • Six Sigma Healthcare Excellence Awards for “Innovative Startup of the Year”, December 2015 Notable Leaders and Tie-ups Siddhanta Redcross Superspeciality Hospital (SRSH) is run by Dr. Subodh Varshney, who is the Medical Director, Upmanyu Trivedi,the Director, and Rajeev Gupta, the Director. He was awarded Fellowships of American college of Surgeons (FACS), American college of Gastroenterology (FACG), Royal Society of Medicine UK (FRSM), National Academy of Medical Sciences (MNAMS) Association of Colorectal Surgeons of India (FACRSI) and Indian Association of Gastro Endo Surgeons (FIAGES). The Hospital believes that the blessings of happy patients are the most precious awards it has received. Noble Vision of Siddhanta The hospital works towards improving healthcare and outcome in medical fields by providing current, safe, and holistic healthcare services by well- trained experts and healthcare workers. It provides a world class institute using cutting edge technology at an affordable price to all sectors of society. Siddhanta Redcross Super speciality Hospital is leading the healthcare sector beyond the bottom line by stressing on human resources, patient outcome, employees satisfaction and welfare of society and development of science. It wants to create a model where all section of society can be treated at a topnotch facility by experts and senior consultant at affordable price. The hospital's Transplant Services (Heart, Liver and Kidney), are well known. Mr. Upmanyu Trivedi is a leading manufacturer and supplier of Ayurvedic medicines. He was a brilliant student in his academic life and holds a Master's degree in Drug Chemistry. He together with Dr. Varshney and Rajeev has taken Siddhanta to the heights of success. Mr. Rajeev Gupta is one of the promoters and a self-made technocrat. A Civil Engineer by profession, he has established his own company in this sector. This trio together is the guiding force, Siddhanta flourishes under. The hospital has numerous tie ups with highly reputed government organizations, which include: The Central Govt. of India, Govt. of M.P., Bharat Sanchar Nigam Limited (BSNL), Airport Authority of India (AAI), Bharat Heavy Electricals Limited (BHEL), Bank of Baroda (BOB), Food Corporation of India (FCI), M.P. Police, Indian Institute of Science, Education and Research (IISER), Bhopal, Rastriya Bal Swasthya Karyakram (RBSK) under National Rural Health Mission (NRHM), M.P. Power Management Company Limited, Shakti Bhawan, Jabalpur, State Bank of India (SBI), West Central Railway, Bhopal (Zone- Jabalpur), and Major Insurance Companies/TPAs. Dr. Subodh Varshney is an excellent surgeon, academician and human. He is an innovative visionary, researcher, educator, administrator, and social worker of eminence. He has developed the field of surgical gastroenterology in Bhopal and at a National level. He topped in the University and in Madhya Pradesh state. He did his MS (Surgery) from Gandhi Medical College, after which he studied and trained abroad. Dr. Varshney did his Siddhanta is continuous working towards Optimizing Resources and Adopting Indigenous Methods, so as to deliver all its services in a cost effective way. Awards and Accolades • Six Sigma Healthcare Excellence Awards for “Best Hospital of the | March 2019 | 43