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Case Study of a Leading Automotive Company Embracing Digital Parts Catalog

For more details visit our website www.intellinetsystem.com or to schedule a demo write to us at sales@intellinetsystem.com<br>

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Case Study of a Leading Automotive Company Embracing Digital Parts Catalog

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  1. Turning Pages into Progress: Case Study of a Leading Automotive Company Embracing Digital Parts Catalog Introduction: In today's rapidly evolving automotive landscape, ensuring the availability of the right spares at the right time is crucial for the success of OEMs. This case study highlights

  2. the transformational journey of a leading Automotive OEM. By partnering with Intellinet Systems Private Limited, they successfully transitioned from traditional PDF catalogs to a digital and centralized parts catalog management system. This groundbreaking shift streamlined their operations, improved customer satisfaction, and enhanced productivity across the board. Client's Profile: Our client is a renowned automotive company headquartered in India, boasting a workforce of over 19,000 employees and a strong global presence spanning more than 100 countries. With a diverse portfolio including SUVs, electric vehicles, commercial vehicles, and agricultural equipment, the company operates in multiple geographies worldwide. Problems Faced: Before collaborating with Intellinet Systems, our client encountered several challenges, including: 1. Non-centralized legacy data leading to the creation of information islands. 2. A high volume of support queries from dealers struggling to identify the correct part numbers. 3. Customer dissatisfaction arising from delays in identifying parts and servicing vehicles. 4. The dealership’s working capital is blocked in maintaining inventory resulting from incorrect part ordering.

  3. 5. Redundant efforts and resources are required to serve multiple geographic areas. 6. Technical literature is not readily available in the native language, hindering accessibility. Our Solution: At Intellinet, we devised a comprehensive solution to address the client's challenges and revamp their parts catalog management: 1. Digitization of Legacy Data: We digitally transformed the entire legacy data of the OEM, empowering advanced search capabilities like VIN Search & Virtual Search. This enabled quick and accurate part identification. 2. Centralized Platform: Our system allowed the client to serve numerous geographies with distinct pricing, bill of materials, and part nomenclature through a single, centralized database. 3. Multilingual Access: The introduction of a multilingual system made technical information accessible in a variety of languages, fostering seamless communication across global markets. 4. Streamlined Ordering Process: By promptly identifying and ordering necessary parts, we minimized vehicle service time and improved customer satisfaction. 5. Optimized Inventory Management: Our solution helped lower and optimize dealership inventory levels, reducing costs and wastage. 6. Analytical Insights: Incorporating analytics enabled the OEM to assess the "Health of Spare Parts" database with a simple click, facilitating data-driven decision-making.

  4. 7. Real-time Feedback Mechanism: We established a rapid communication channel for feedback, allowing dealers to report inherent errors in the parts catalog to the OEM in real time for swift resolution. Results Achieved: The implementation of our centralized platform and automated parts catalog management software yielded remarkable results for our client: 1. Efficient Catalog Management: Our solution significantly reduced the time and cost associated with manual catalog management, streamlining operations across departments and locations.

  5. 2. Enhanced Productivity: The centralized system improved collaboration and communication, resulting in improved overall productivity and faster response times. 3. Improved Customer Satisfaction: The advanced search and filtering capabilities helped the extensive dealer network quickly find the required parts, reducing errors and enhancing customer satisfaction. Conclusion: Intellinet Systems' collaboration with the leading Automotive company exemplifies the transformative impact of advanced technology in the automotive industry. By transitioning from PDF catalogs to a fully automated illustrated electronic spare parts catalog management system, our client achieved significant improvements in efficiency, productivity, and customer satisfaction. Our mission to deliver specialized after-market software solutions continues to empower automotive and manufacturing industries globally, enhancing revenue, reducing costs, and optimizing customer experience. To explore how our suite of solutions can benefit your organization, reach out to us today. Together, let's drive innovation and success in the automotive landscape. For more details visit our website www.intellinetsystem.com or to schedule a demo write to us at sales@intellinetsystem.com #Digitization #EquipmentDowntime #OEM #Innovation #SupplyChainExcellence #TechnologyTransformation #network #automotiveaftermarket #autotech #aftermarketparts #aftermarket #spareparts #ev #manufacturing #manufacturingindustry #manufacturers #tech

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