Ray Applebaum, CEO, Peel Seniorlink Caroline Brereton, CEO, Mississauga Halton CCAC

1. Ray Applebaum, CEO, Peel Seniorlink • Caroline Brereton, CEO, Mississauga Halton CCAC • Cathy Hecimovich, CEO, Central West CCAC • Be in the Know • Or Know those who are • May 10th, 2012 Synergy Collaboration with Metamorphosis Mississauga Halton CCAC and Central West CCAC

2. Overview and Update • Agenda • Vision • Guiding principles • Progress to date • Alignment integration framework • Engagement • Refinement of the priorities based on the input of the Mississauga Halton and Central West LHINs • Quality: Mississauga Halton CCAC to lead • Back office Integration: Central West CCAC to lead • Leveraging technology: Metamorphosis to lead • Questions

3. Vision Together, the agencies seek out opportunities to leverage and find innovative ways to build on strategic planning activities undertaken by all three organizations in the best interest of improving the quality of care in the community.

4. Guiding Principles of Engagement • Work related to the this collaboration will be linked to and will build on local system development work to date • Where possible, existing structures/forums will be used for planning and implementation • Early and consistent stakeholder engagement will be a key element of all projects • Planning and implementation will be collaborative and will engage representatives from all impacted stakeholder groups • Each area of work will be informed by intelligence from both local and other jurisdictional work

5. Progress to Date Project requirement: Identify resources and project objectives Project requirement: Conduct an interview with, and work closely with, the project leadership team, to finalize objectives and review existing strategic plans for each organization Project Requirement: Facilitate a workshop of key members from each organization to identify priority opportunities based on strategic plans

6. Aligned Framework • Alignment with Mississauga Halton and Central West integration framework • Six opportunities to support effective integration activities • Cooperation • Planning Together • Harmonizing

7. Engagement • Part 1: Identify Resources and Project Objectives • Steering Committee formed to coordinate project • Request for Proposal -ICA Associates Inc. selected • MH CCAC to provide secretariat for Steering Committee • Part 2: Conduct an interview with project community providers, to finalize objectives and review existing strategic plans • Reviewed strategic plans • Part 3: Facilitate workshop to identify priority opportunities • Half day planning session held December 13 • Identified priorities • Part 4: Review of Report • Report shared with all Metamorphosis participants • Consultation with MH & CW LHINs • CCAC Boards have received/reviewed the Report

8. Progress to Date • Fifty-three areas of strategic focus • Eight areas of strategic synergy: • Communicating partnership principles • Generating efficiencies for community investment • Ensuring coordination of the electronic client record initiatives • Sharing planning for diverse/ marginalized populations • Building system leadership through collaboration and integration • Building an engaged and supportive employee pool • Sharing quality improvement and best practices • Improving and building services transition for clients

9. Progress to Date • Four priorities: • Quality: Mississauga Halton CCAC to lead • Canadian Patient Safety Institute (CPSI) • Board of Directors role in Community Engagement • Back office Integration: Central West CCAC to lead • Next steps • Accountability

10. Progress to Date • Four priorities: • 3. Leveraging technology: Metamorphosis to lead • Next steps • Accountability • Diverse and Marginalized Populations • Next steps • Accountability (TBC) • Secretariat Established: • Hosted by MH CCAC, Claire Barcik, Director of Partner/Provider Relationships, will be the Secretariat Liaison for the priority project groups

11. Refinement of Priorities • Quality: Mississauga Halton CCAC • Board of Directors role in Community Engagement • Creation of a “Community Quality Collaborative” • 2. Operational structure to support Community Quality Collaborative

12. Next Steps: Governance Session (Summer 2012) • Board members from organizations who expressed interest in Community Quality Collaborative at March 30th Metamorphosis meeting • Articulation of common purpose • What is ours to do collectively, versus what is ours to do individually? • How to establish a Community Quality Collaborative • Could governance membership mirror structure of Steering Committee? • Accountabilities • Invitation process

13. Refinement of Priorities • Back office Integration: Central West CCAC • Establish Working Group • Members of organizations who expressed interest in the Back Office integration project at March 30th Metamorphosis meeting have been invited to participate on the working group • Operational structure to support • CW CCAC will lead the project

14. Next Steps: • Back office Integration: Central West CCAC • Working group will determine opportunities for integration, i.e., HR, Finance, IT • Leverage existing infrastructure and partnerships • Determining Opportunities or Models for integration and initiate a pilot • Exploring opportunities for funding support for back office integration from the Ministry of Finance

15. Refinement of Priorities • Leveraging Technology: Metamorphosis • Establish Working Group • Members of organizations who expressed interest in the Leveraging Technology project at the March 30th Metamorphosis meeting have been invited to participate on the working group • Operational structure to support • Ray Applebaum, CEO, Peel Senior Link and Gord Gunning, CEO, CANES Community Care will lead the project

16. Next Steps: Leveraging technology: Metamorphosis CSP Portal Development and MH&CW LHIN initial financial support 2012-13 CSP Portal Governance Oversight Committee development and status Identification of regional, provincial and national technology leverage opportunities Development of a common IT/IM strategy for HSPs

17. Refinement of Priorities • Diverse and Marginalized Populations • Establish Working Group • Members of organizations who are interested in the Diverse and Marginalized Populations project to connect with Claire Barcik, Secretariat Liaison (until Project Lead has been determined) • Operational structure to support • To be determined

18. Questions

19. Contacts: For more information or to participate on one of the Project groups, please contact: Community Quality Collaborative: Tracy Lindsay, Mississauga Halton CCAC, Tracy.Lindsay@MH.CCAC-ont.ca Back Office Integration: Guy Arseneau, Central West CCAC, Guy.Arseneau@CW.CCAC-ont.ca Leveraging Technology: Ray Applebaum, Peel SeniorLink, Ray@peelseniorlink.com, or Gord Gunning, CANES Community Care, gunningg@canes.on.ca Secretariat Liaison: Claire Barcik, Mississauga Halton CCAC, Claire.Barcik@MH.CCAC-ont.ca