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Usability Testing, a manual human test

Usability Testing, a manual human test. Ben Havill blhavill@gmail.com. My Pet H ate. The UX Trend. According to a study done by Forrester companies that invest in UX see a lower support cost, increased customer retention and increased market share. forbes.com Article.

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Usability Testing, a manual human test

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  1. Usability Testing, a manual human test Ben Havill blhavill@gmail.com

  2. My Pet Hate | Usability Testing | @benhavill |

  3. The UX Trend • According to a study done by Forrester companies that invest in UX see a lower support cost, increased customer retention and increased market share. forbes.com Article | Usability Testing | @benhavill |

  4. User Centered Design • The participants represent real users • The participants do real tasks • You observe what participants do and say | Usability Testing | @benhavill |

  5. Usability Testers? • Should Usability Testing be Performed by Software testers? | Usability Testing | @benhavill |

  6. Example Study | Usability Testing | @benhavill |

  7. Results • 19 recommendations from 10 tests • Beta Product demo – UX issue on a mobile device | Usability Testing | @benhavill |

  8. Conflict | Usability Testing | @benhavill | Source: https://econsultancy.com/blog/62445-11-of-businesses-spend-more-than-100k-on-ux-testing-per-year/

  9. Opportunities • Big Data – dovetails with use of analytics • Can work well in an agile environment • Harvard Business School – recognise the use of design thinking • Instant Chat help – could this be used for instant feedback? • Siri, Now, Alexa – Usability Testing voice interactive systems | Usability Testing | @benhavill |

  10. OBSERVE YOUR USERS! | Usability Testing | @benhavill |

  11. Discussion • Am I 10 years behind the curve? • Any ‘good/bad’ audience experience with usability testing? • Could this be carried out with an Off-Shore test team? • Remote usability Testing – experience of good tools? • It’s a mature product, it’s already ‘OK’ (do we need it?) • Quantifying Value • https://msdn.microsoft.com/en-gb/magazine/dn237349.aspx • Design thinking – Observing use, influencing design • https://hbr.org/2008/06/design-thinking • Alexa – Usability Testing voice interactive • https://www.nngroup.com/articles/voice-interaction-ux/ • Requirements for UXD? | Usability Testing | @benhavill |

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