WIA /Disability Program Navigator Program Overview

1. WIA /Disability Program Navigator Program Overview

2. Introductions Welcome! • Margo Scoble, DPN Hollywood WorkSource • Toni Costales-Servin, DPN North Central Counties Consortium / Sutter County One Stop

3. Employment ServicesBackground Workforce Investment Act • WIA is an Act of Congress • WIA funds flow from: • Federal Dept. of Labor to State of CA Employment Development Dept. & then to local Cities and Counties

4. Employment ServicesBackground Workforce Investment Act Services: • Provided through certified WorkSource / One Stop Centers & Youth Service providers strategically located throughout the Country • Mandatory Partners of One-Stop: • Employment Development Department • Department of Rehabilitation • Title V Older Worker • Indian Affairs

5. Employment ServicesBackground Workforce Investment Act Services: • WorkSource Centers target services to: • Unemployed or underemployed adults ages 18 & over • Employers/Businesses • Youth Service Centers target services to Youth ages 14-21 All employment & business services are FREE!

6. Employment Services • Universal • Self directed job search activities – use of computers, copiers, telephones & faxes (no paperwork or registration is required) Intensive & Training Services • Staff assisted services include assessment, development of an Individual Employment Plan (IEP), career counseling, job placement, & training (Requires eligibility documentation & registration)

7. Employment Services • Other Services • One-Stops can assist customers with a variety of services, including: • GED/Basic Skills Remediation • Job Listings & Internet Access • Resume Assistance • Various work/skill/interest related assessments • Voicemail/E-mail accounts • Assistive Technology • Phones & TTY phone • Workshops – resume writing, other • On-the-Job Training • Supportive Services • Living Wage Goals • Retention Services – Services Continue AFTER Employment!

8. Employment Services • Business Services • One-Stops can assist employers with a variety of services, including: • Pre-screened qualified candidates • Disability law & hiring practices • Tax incentives & credits for hiring eligible employees • Information on regional labor market & economic conditions • Area-wide recruitments • Layoff & business closure

9. Disability Program Navigator (DPN) Seamless & Comprehensive Services to Persons with Disabilities… http://www.edd.ca.gov/jobs_and_training/Disability_Program_Navigators.htm

10. CA DPN Program Objectives • Create systemic change by making One-Stops a more welcoming place for persons with disabilities • Increase both physical and programmatic service access • Create attitudinal change related to the ability of persons with disabilities to work • Develop new/ongoing partnerships to expand available services • Expand & enhance services to better meet the needs of all customers. • Increase the number of people with disabilities accessing WIA services, including quality employment outcomes.

11. What is a DPN? A Navigator is a: • Resource • Facilitator • Problem Solver • Systems Change Agent • Relationship “builder”

12. How Does the Customer Benefit? • “All Means All” • Co-location = access to necessary services in ONE place • Staff are certified in Legacy Diversity Training • Referral to benefits planning • Ticket to Work

13. Leveraging Funding & Services Through Collaboration How to Connect with Local Resources…

14. How can YOU connect? • Disability Program Navigators • Attend Orientations at local One Stop • Joint presentations (iw DMH & WorkSource Center) • Become a non-mandatory partner at closest center • Work Incentive Planning & Assistance (WIPA)

15. NextSteps…Benefits of Partnering • One-Stops have a need for connection to mental health services • Performance measures & outcomes for both systems are the same = EMPLOYMENT! • One-Stop & Mental Health agencies can assist each other in achieving individual employment goals • Co-Case Management = It can work! • Ability to leverage funds & services = better services to customer/participant • Sustainability

16. survey conducted November 2008DPN outcomes: 100 percent of DPN grants reported improved outcomes • Resulting in programmatic, physical, and communication accessibility of One-Stop Career Centers. • In training One-Staff Career Center staff, partners, community-based organizations, providers, and local agency staff to develop linkages that expand available resources to assist jobseekers with disabilities in achieving positive employment outcomes. 97 percent of DPN grants reported improved outcomes In Increased use of and access to One-Stop Career Center services by jobseekers with disabilities.

17. A Promising Practice for those areas with & without a DPN. 30-Second Trainings

18. What are 30-Second Trainings? A 30-Second Training is a quick fun Power Point slide show that is electronically sent out and can be completed in a very short amount of time hence, 30-Seconds Trainings.

19. They provide disability and employment information usually with a resource link for those that are interested in furthering their knowledge and expertise. 30-Second Trainings are designed to be fast, informative and entertaining to capture the attention of busy One-Stop staff, partners and/or employers. • 30-Second Training topics cover a wide-range of disability and employment issues in a way that is easy to process and that leads the end-user to a reputable internet resource where they can find additional information on the topic when they have the time or the need to access it. They can be used to either introduce topics and information for the first time, or to reinforce information that has already been presented in a formal presentation. While it can be used as a stand-alone training, it is even better when used to augment other training.

20. Who benefit from 30-Second Trainings? • 30-Second Trainings have been utilized all over the United States including Alaska, Puerto Rico and Guam and in every capacity. • Agencies and Employers are able to train their staff not only on disability/diversity issues but they are also able to use the 30-Second Trainings to enhance and expand on Customer Service, Labor Law, Safety topics and many more topics.

21. QUOTES about the 30-Second Trainings: “…the trainings are fun, interesting, informative, short, interactive, and relevant.   they have increased my awareness of disability issues, increased my knowledge of resources related to disability issues, and as a result our organization is better able to serve our client communities-- including persons with disabilities--which benefits the entire community…the trainings great.”    Lee Pliscou Attorney at Law “I think the 30-Second Trainings are one of the best ideas I have seen.  They are quick, fun and informative.  I am able to learn valuable information in the amount of time it takes to open an e-mail.  It gives me the freedom to train at my convenience. I am able to retain the information because of the simple, interactive format and because I am not being bombarded with too much information at one time.” Carolyn Henderson Employment Services

22. LETS HAVE SOME FUN…30-Second Training Compassion Fatigue Migraines Disability Survey

23. Welcometo Your30-Second Training Enjoy

24. What is Compassion Fatigue? It is physical or emotional exhaustion that causes a decline in a person’s ability to experience compassion for others. Examples of people who are at risk are: counselors, mental health professionals, medical professionals, advocates and all who work in the human service field. Over time compassion fatigue leads to the person becoming emotionally drained and with little left to give others.

25. What can someone do to relieve Compassion Fatigue? Work harder and smarter including working through lunch. By accomplishing more, it will relieve the stress of not feeling competitive with co-workers. Self medicate Refocus on yourself! Take a vacation, get plenty of rest, cut out negative addictions/habits, participate in activities that make you happy.

26. Just Kidding! Compassion fatigue happens from doing just these things. Your focus gets completely away from you and is directed on figuring out ways to help others. It’s difficult to help others when you can’t or don’t help yourself. Let’s see if there’s a better answer!

27. I Don’t Think So!!! It is very important to focus on yourself and cut out negative addictions such as nicotine, alcohol and caffeine.

28. I knew you’d get it!!! It is important to have balance in your life. Be sure that there is a part of your life where you are taking instead of giving. Put yourself in situations where you see positives. Develop a plan that puts you first. Focusing on you will allow you to perform better and have a better relationship with others in your life. For more information go to www.compassionfatigue.org Thank you From Toni Costales-Servin, your Disability Program Navigator (530) 822-5120 Ext. 3052 / TTY (530) 822-5104 tcostales-servin@sutter.k12.ca.us 30-Second DPN Trainings are a National Disability Program Navigator collaborative effort. Please contact your local DPN to add a friend or colleague to this list.

29. Good Day This is your 30-Second DPN Training DPN ENJOY Click here to begin

30. A computer programmer experienced migraines that were triggered by his overhead fluorescent lighting and the noise level around the office cubicles. What accommodation would be reasonable? Provide him with his own office and purchase him whatever lighting he prefers. Provide him with a noise canceling headset, disable the fluorescent light above his cubicle, and provide natural task lighting. Provide him with paid leave and allow him to depart whenever he has a migraine.

31. Good EffortBUTPlease Try Again An employer has to offer a reasonable accommodation that will meet the individuals needs. If there are alternative solutions to the problem, the employer may choose which one to provide. You may not insist on a specific accommodation because it suites yourpersonal preference.

32. Come on…You can do it! Although there are a variety of short term disability programs that can assist people who leave work for an extended period of time, this situation would likely warrant the use of sick time if available. Providing flexible unpaid leave once any benefit time was exhausted might be another accommodation for this situation.

33. Great Job! You got it, this is the best answer, and likely the best approach to accommodating this request. Sometimes the simplest solutions are the best solutions. To learn more about accommodation ideas for individuals who suffer migraines, click here to be directed to the Job Accommodation Network. Thank you From Toni Costales-Servin, your Disability Program Navigator (530) 822-5120 Ext. 3052 / (530) 822-5104 TTY tcostales-Servin@sutter.k12.ca.us 30-Second DPN Trainings are a National Disability Program Navigator collaborative effort. Please contact your local DPN to add a friend or colleague to this list.

34. In an effort to determine if the 30-second DPN Trainings should continue to be sent, I am conducting this short disability knowledge survey.Please answer the following question. Next

35. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE TRUE Click on your response.

36. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE TRUE Click on your response.

37. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE TRUE Click on your response.

38. TRUE It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE Click on your response.

39. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE TRUE Click on your response.

40. TRUE It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE Click on your response.

41. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE TRUE Click on your response.

42. I’m sorry, that’s incorrect!Looks like I should keep you on the mailing list Sincerely, Disability Program Navigator Click the button below to mail your response to DPN Send response to DPN

43. Thanks for your help in evaluating your current knowledge of disability issues.Your name will be kept on the DPN mailing list. “GOTCHA” Exit

44. ? ? ? ? ? QUESTIONS? ? ? ? ? ? ? ? ? ? ? ? ?

45. Contacts: Margo Scoble Hollywood WorkSource (323) 454-6103 Office / (323) 454-6196 TTYmscoble@mcsrehab.com Toni Costales-Servin North Central Counties Consortium / Sutter County One Stop (530) 822-5120 x 3052 Office / (530) 822-5104 TTY tcostales-servin@sutter.k12.ca.us

46. Thank You! Toda Gracias Asante Shukran Spasibo Cám ón Komapsumnida Salamat Néá'eshe