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A Maturity Model for Quality Assurance*

Sub-theme: Different approaches to QA and their impact on efficiency, effectiveness and sustainability. A Maturity Model for Quality Assurance*. Dr. Alan Wu Hong Kong Council for Accreditation of Academic and Vocational Qualifications.

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A Maturity Model for Quality Assurance*

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  1. Sub-theme:Different approaches to QA and their impact on efficiency, effectiveness and sustainability A Maturity Model for Quality Assurance* Dr. Alan Wu Hong Kong Council for Accreditation of Academic and Vocational Qualifications *Disclaimer:The views expressed in this paper are those of the author and do not reflect the official views and policy of the Hong Kong Council for Accreditation of Academic and Vocational Qualifications.

  2. The Context The Hong Kong Qualifications Framework (HKQF) Accreditation of Academic and Vocational Qualifications Ordinance (AAVQO) Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ)

  3. The HKQF The HKQF is defined by levels Generic Level Descriptors Qualifications from the academic, vocational and continuing education sectors.

  4. AAVQO • “operator” means a person, school, institution, organization or other body, the whole or part of the business of which includes the operation of any learning programme or any part of a learning programme; • learning programme” means a programme of studies or training defined by a curriculum (which may consist of one or more modules, units, subjects or courses or any combination of those elements) and includes, where the context permits, any proposed programme of such studies or training;

  5. The HKCAAVQ Qualifications Register Operators/ programmes

  6. What is Quality? • Excellence • Zero errors • Fitness for purpose • Transformation • Threshold • Enhancement Source: http://www.leidykla.eu/fileadmin/Vadyba/11/Janne_Parri.pdf

  7. Key Concepts in Quality Quality Control (QC) Quality Assurance (QA) Total Quality Management (TQM)

  8. Fitness of purpose Mission , values and objectives drive Institutional Education / Training Evaluation Provider Quality check drive Programme Validation Learning / Training programme drive Open Assessment e . g . external degree , RPL Learning / Training Outcomes drive Fitness for Achievements purpose Education/Training as a Process

  9. Fitness of purpose Mission , values and objectives drive Institutional Education / Training Evaluation Provider Quality check drive Programme Validation Learning / Training programme drive Open Assessment e . g . external degree , RPL Learning / Training Outcomes drive Fitness for Achievements purpose Quality in Education/Training QA TQM QC

  10. Quality Indicators • In general, a mixture selected from the Input-Process-Output model. Philosophies Ideologies Context Objectives

  11. Maturity QA TQM QC Quality Indicators (QI)?

  12. QIs vs Maturity HKQF The HKQF is primarily an outcome-based framework Financing Staff Development Learning/Training Programme • Staffing • Assessment • Programme content and structure • Equipment/facilities • Admission requirements Learning outcomes Governance QA Mechanism

  13. A Maturity Model Based on the Capability Maturity Model (CMM) from the software industry QC More evidence More trust QA TQM

  14. Conclusion Gate-keeper and Enabler

  15. Questions

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