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SIP for QIPP: Stimulating a Culture of Service Improvement

SIP for QIPP: Stimulating a Culture of Service Improvement. Yvette Sheward , Director of Quality Assurance and OD, NHS Walsall , Dr Robin Gutteridge, School of Health & Wellbeing, UoW Kirstie Macmillan Research & Governance Manager , Sam Kumar , Research & Governance Administrator,

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SIP for QIPP: Stimulating a Culture of Service Improvement

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  1. SIP for QIPP: Stimulating a Culture of Service Improvement Yvette Sheward , Director of Quality Assurance and OD, NHS Walsall , Dr Robin Gutteridge, School of Health & Wellbeing, UoW Kirstie Macmillan Research & Governance Manager , Sam Kumar , Research & Governance Administrator, NHS Walsall

  2. Background drivers • University implementing NHS Institute (free) offer to embed Service Improvement methodology in undergraduate curricula • NHS Trust R&D committee stimulating Service Improvement culture: • Quality enhancement as a collective responsibility • Simple processes, realistic for all • Contribute to QIPP agenda

  3. Aims of this collaboration • To enable Trust staff to understand and utilise the methodology students are taught • For Organisational Development, iteratively to build quality, safety & patient experience • To support practice learning more effectively • To minimise theory/ practice gap • To instil confidence in graduates to grow the desired culture for the sustainable future

  4. Actions • Joint meeting NHS Institute Lead, Director of OD, NHS Walsall, Associate Dean for Curriculum Innovation, SHaW • PDSA (Plan Do Study Act) Cycle selected • Joint workshop for staff, of both organisations and students • Small projects scheme funded by NHS Walsall, managed by R&D committee • Follow up work with Practice Placement Teams and curriculum design teams

  5. Small projects scheme • R&D committee made a case for funding to Exec and Board • 16k set aside for 6 month pilot, publicised via health economy Intranet • QIPP Criteria developed by R&D team • Individual mentorship to successful applicants provided by R&D members • Outcomes presented at Quality event

  6. Learning for future sustainability • Small funds are sufficient to stimulate and impact • Careful marketing is needed to achieve positive perception • Dissemination needs to be a requirement • Co-ordination and administration takes more time than anticipated • Most projects over-run slightly; needs to be managed with care

  7. Conclusion • This approach to Service Improvement has potential as a relatively low cost, high impact approach to embed a culture of quality enhancement as everyone’s responsibility • The collaborative, joined up approach was helpful

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