Transplant Patient-Centered Care The Henry Ford Experience November 10, 2011

Transplant Patient-Centered Care The Henry Ford Experience November 10, 2011 Marwan Abouljoud, MD, FACS Patricia Kosel-Rozanski, R.N., BSN Elizabeth Rubinstein, TLC Coordinator

Pledge To improve and extend life by meeting the needs of transplant patients and their families with compassionate, innovative and personalized quality care.

Collaborative inquiry Inclusion, inspiration and integrity Empowerment Positivity Emotional intelligence principles Intentional change Culture

STEERING COMMITTEE COUNCIL OF ADVISORS QUALITY COMMITTEE PATIENT CCC TLC STAFF ADVISORY WORK GROUP PROGRAM DIRECTORS STAFF FORUM TRANSPLANT RESEARCH CLINICAL OPERATIONS COMMUNICATIONS CME DATA GROUP REPORTING COMPLIANCE CONTRACTING FINANCE MARKETING OUTREACH

DISCUSSIONThe Henry Ford Experience: Listening from all directions • Transplant Living Community (TLC) • Patient Centered Care Committee (PCCC) • Discussing a framework of engaging patients in the transplant experience • Transition from pre transplant to post transplant • Role of patients

TLC Program • Established June 2008 • Principles based upon hospice volunteer model and national mentorship programs • Great patients = Great ambassadors • Training Curriculum • HIPAA guidelines and patient safety • Understanding lifestyle versus medical issues • Mentorship with trained TLC ambassador

TLC Objectives • Positive resource for patient communication • Establish tools for patient to self advocate • Educational support for patient and family • Address life style issues outside medical arena • Reinforce health care compliance • Complement medical staff goals • Community outreach

Patient Centered Care Committee An integrated multidisciplinary approach established January 2010 to improve the excellence of care based on medical expertise and patient experience

Patient Centered Care Committee • Members • Healthcare representatives from all transplant disciplines, TLC ambassadors, patients • All are stake holders in PCCC success • Feedback – Action driven model • Consistent message/education • Patient safety foremost • Engagement aligned with patient needs from both healthcare members and patient perspectives

The 3 TiersAn integrated approach to patient centered care • Treatment Plan • Care Pathway • Patient Goals

Engage, Empower, Improve Through the combined efforts of TLC, PCCC, and the 3 Tier approach, transplant patients will be empowered, engaged, and show an overall improvement as evidenced by:

Engage, Empower, Improve • Consistent communication • Increased patient satisfaction • Increased compliance • Establish a healthy lifestyle • Decreased readmission • Adaptability with future needs and healthcare reform

The Henry Ford Experience:Listening From All Directions • “Friends are those rare people who ask how you are and then wait to hear the answer…” • Ed Cunningham

Transplant Patient-Centered Care The Henry Ford Experience November 10, 2011

Transplant Patient-Centered Care The Henry Ford Experience November 10, 2011

Presentation Transcript

Patient Centered Primary Care Collaborative and the National Patient Centered Medical Home Movement May 2011

Patient-Centered Primary Care

PATIENT-CENTERED COLLABORATIVE CARE

Patient Centered Care on the Internet

Patient Centered Care

Patient Centered Primary Care Collaborative and the National Patient Centered Medical Home Movement February 2011

Patient-Centered Care:

Patient-Centered Care

Patient-Centered Care Plans

The Henry Ford

Patient-Centered Care

Patient-Centered Care

Patient-Centered Care

Patient-Centered Care

Patient Centered Care Workshop: