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The Tenants’ Union of NSW and the Tenancy Advice & Advocacy Program (TAAP) Network

The Tenants’ Union of NSW and the Tenancy Advice & Advocacy Program (TAAP) Network. Dept of Commerce.  Rental Bond Board. OFFICE OF FAIR TRADING. 4 ABORIGINAL DIRECT SERVICES. Tenants Advice And Advocacy Program (TAAP). 14 GENERALIST DIRECT SERVICES. 4 Resource Services . TENANTS UNION.

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The Tenants’ Union of NSW and the Tenancy Advice & Advocacy Program (TAAP) Network

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  1. The Tenants’ Union of NSWand the Tenancy Advice & Advocacy Program (TAAP) Network

  2. Dept of Commerce Rental Bond Board • OFFICE OF FAIR TRADING 4 ABORIGINAL DIRECT SERVICES Tenants Advice And Advocacy Program (TAAP) 14 GENERALIST DIRECT SERVICES 4 Resource Services TENANTS UNION ABORIGINAL RESOURCE UNIT RESIDENTIAL PARKS OLDER PERSONS TENANCY

  3. Role of the TU

  4. Tenancy Advice & Advocacy Services (TAAS) • Advice and information to tenants on their tenancy rights and responsibilities and how to resolve tenancy problems • Advocacy to landlords and real estate agents on behalf of tenants • Assistance to tenants in the preparation of cases and for hearings in the Consumer, Trader and Tenancy Tribunal (CTTT) • Representation in the CTTT - sometimes including “duty advocacy”. • Referrals to other service providers • Community Education

  5. Location of Regional TAAS • Wyong (Central Coast) • Hamilton (Hunter) • Warrawong (Illawarra and South Coast) • Port Macquarie (Mid Coast) • Lismore (Northern Rivers) • Armidale (New England and Western) • Broken Hill (New England and Western) • Dubbo (New England and Western) • Orange (South Western NSW) • Wagga Wagga (South Western NSW) • Queanbeyan (South Western NSW) • Albury (South Western NSW) • Bathurst (South Western NSW)

  6. Location of Aboriginal TAAS • Marrickville (Greater Sydney) • Grafton (North and Northwest NSW) • Batemans Bay (Southern NSW) • Eden (outreach, Southern NSW) • Dubbo (Western NSW)

  7. Hotline • Funded by the Legal Aid Commission • Purpose of the Hotline is to ONLY provide initial information to tenants about their rights and responsibilities • Mostly staffed by volunteers who are often located within Tenancy Services • The hotline is not located at one particular premises and can be diverted to any phone in NSW

  8. Tenant Renting Services Hotline TAAP Other NGO Contact points

  9. Summary • TENANTS HOTLINE Information and referral ONLY • TAAS Information, Advice, Casework, Advocacy • TENANTS UNION Legal back-up, Legal Research, Litigation

  10. Residential Tenancies Act 1987 Aboriginal Housing Act 1998 Consumer, Trader and Tenancy Tribunal Act 2001 Electricity Supply Act 1995 Housing Act 2001 Interpretation Act 1987 Landlord and Tenant (Amendment) Act 1948 Landlord and Tenant (Rental Bonds) Act 1977 Residential Parks Act 1998 Strata Schemes Management Act 1996 Relevant Legislation

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