Chief Information Officers (CIO)

1. Chief Information Officers(CIO) Ravi Raina

2. Module 4 E-Government , Systems Architecture, E-GIF , E-Services and related subjects

3. Objectives of Module 4 To enhance the knowledge of the CIOs on the basic concepts, techniques and tools for E-Government development and deployment including E-GIF, E-Services and BPR in the context of the E-Government Programme of the Government of Iraq

4. Scope • E-Government & Public Sector Management Concepts • E-Government Development and Deployment • E-Services • E-Government Systems Architecture • E-Government Interoperability Framework • Business Process Mapping and Re-engineering

5. Public Sector Management and E-Governance

6. Management Concepts • Planning ( Goal setting etc) • Resource Allocation • Decision Making • Monitoring and Control Nature of Management Process • Strategic -------- Policies and Strategies • Tactical -------- Operational Plans • Operations --------- Services and Products

7. Organizational Structure and Management Processes Organizational Structure Top Management Strategic Management Middle Managers Tactical Management Staff Operational Management

8. Information Vs Decision Making

9. Management Performance Vs Information Availability Management Performance INFORMATION AVAILABILITY

10. Public Sector Management Process Public Service Delivery Strategic Business Processes Operational Business Processes Management Information System Decision Support System Content Management System Applications Content / Doc. Repositories / Data warehouses

11. Traditional Bureaucratic Government Structure : Pyramidal TOP to Down

12. Organizational Structure • Enterprise Start Up • Flat Organizations • Flexi-project type • Bureaucratic – Pyramidal • Matrix

13. Organizational Culture • Personality of an Organization • Value System • Communication and participation • Degree of Flexibility • Attitude • Ethics and Norms

14. Traditional Government Agency Structure

15. Traditional Government Structure :Characteristic • TOP DOWN • NO or LIMITED LATERAL CONNECTIVITY • LIMITED COLLABORATION • INFORMATION FLOW PREDOMINANTLY VERTICLE • CUSTOMER HAS NO PLACE: WHY? • RULES BOUND • CULTURE: AUTHORITARIAN

16. Traditional Government Mandate • ENACTING & IMPLEMENTING LAWS • TAX COLLECTION • SECURITY • LAW AND ORDER MAINTENANCE • NATIONAL DEFENCE

17. Traditional Government Information Flow

18. Present Day: Government Mandate • ENACTING & IMPLEMENTING LAWS • TAX COLLECTION • SECURITY • LAW AND ORDER MAINTENANCE • NATIONAL DEFENCE • Poverty Eradication • Social Development • Enhancing balanced Economic Development • Promote Transparency Accountability and Democracy • Better Service to public, efficient and cost effective

19. Customer Centric Vs Production Centric • A concept taken from commercial world • Production centric suitable in shortage infested environment • Market Orientation • Customer is the boss in customer centric so start from there.

20. E-Government Concepts and Tools

21. E-Government: What it is not • It is not Computerizing the Existing Government Processes. • It is not digitizing the files and documents of the Government. • E-Government = Technology • E-Government = Government ( Change management and Transformation )

22. Optimal application of technology for Governance Optimality Being just right. Taking the system to the point of optimality at which the outcomes are maximized per unit of input • Governance • Establishment of ideal government that is • Inclusive • Integrated • Citizen Centric

23. Governance System Optimization Target Goal Points of Optimality 0 1 2 3 TECH 2 TECH 1 A OUTPUTS 0 1 2 3 4 5 6 INPUTS

24. Technology People Process • Processes and Systems • People • Technology • Structure Structure

25. Attitudes PEOPLE WITHIN THE GOVERNMENT Work Culture and Practices SKILLS Law Enforcement Agent Knowledge workers

26. PEOPLE WITHIN THE SOCIETY Attitudes SKILLS Participation information sharing Life Style Change Disconnected Isolated Communities Interconnected knowledge Society

27. Transformation in Government • From Bureaucratic » • From Fragmented » • From authoritarian » • From closed » • Intuition / guess work» Citizen Centric Integrated Service Oriented Participatory & Democratic Transparent Informed decision making

28. Manual Operation » • Manual Data storage » Automated Electronic Media for data storage Use of computers and other data manipulation devices for information management and wide use of electronic voice and data communication

29. Developed Countries • Canada • Ireland • Singapore • South Korea • UK • Australia • USA • Denmark • New Zealand (Indicative List)

30. Where is E-Gov. being Adopted Developing Countries ( Middle Income Countries) • Malaysia • Botswana • Egypt • India • Thailand • Maldives • Brazil • Georgia • Vietnam ( Indicative List)

31. Where is E-Gov. being Adopted Developing Countries • Ethiopia • Afghanistan • Iraq • Rwanda • East Timor • Bangladesh • Laos PDR • Bhutan • Nepal • Sri Lanka • Mozambique ( Indicative List)

32. Where is E-Gov. being Adopted Developing Countries ( in our neighborhood) • Azerbaijan • Afghanistan • Uzbekistan • Tajikistan • UAE • Iran • Bahrain

34. ROI Speed of Service Use of Resources Participation Transparency Infrastructure Cost of Service Traditional Vs E –Government Low Low Months/Days Fragmented High Integrated Hours/Minute High Low High High Low High Low

35. COST OF TRANSACTIONS Traditional Vs E –Government 100 1 SPEED OF SERVICE DELIVERY 1 1000

36. Global Imperatives for E-Government • To be part of the emerging global knowledge based economy and society. • Make international e-commerce possible. • Interaction with the developing e- governments worldwide. • Accelerate social and Economic development through globalization .

37. ICT Sectoral Programs E-Government Framework for Development & Deployment Communication & ICT Infrastructure / Security Training and Skill Development Restructure, Re-engineered Processes Policies, Strategies, Standards and Laws

38. E-Services • Government to Government G2G • Government to Business G2B • Government to Citizen G2C

39. Automated Government Processes • Electronic Exchange of documents and EDMS/ CONTENT management./ Knowledge Management • Collaboration :chatting and emailing and video and voice conferencing. • B-Process and work flow integration • Information sharing and integration-EII • Electronic information searching across the enterprise. • Government Payroll and Personnel Management online • Government HRM and Development including Training. • Government Financial Management • Government Strategic Planning and Operational Decision .MIS and DSS.

40. Improved Public Health Administration • Better monitoring and management of public health • through an integrated national Health Information • System. • Better control of and monitoring of epidemics and • spread of disease (HIV, Malaria, Swine Flue) • Public Health Information dissemination quickly and fast • training of Health Workers on line • Telemedicine and e-health service through linking of • lower level health centers with higher level referral • Hospitals. • Better Health Centre and Hospital Management One of the priority areas-National Dev Plan of Iraq 2010-1014

41. Gov. Information available on line at the government web sites • Government Forms available on line for easy downloading • Registration of birth and death on line • Land records management and information • Drivers Licensing application on line • Business Registration and trade licensing on line • Application for Customs clearance on line. • Application for Passport on line • Application admission to government education institutions on line • Information broadcasting electronically and disaster management. • Electronic government payments • Citizen grievance registration and follow up • Delivery of critical information to specialized citizen groups • Delivery of extension and training services

42. Automated Financial management and Accounting Systems. • Automated Auditing Systems • E-Procurement • E-Recruitment. • E-Inventory and materials management. • Automated HR and Payroll system • Citizen and Business E-Services

43. Delivery of formal and information education on line • Delivery of life long learning through career courses online • Delivery of Basic Education to remote areas though virtual schools. • Public Education and National HR management based on sound skill and education and HR information. • Better management of public schools and educational institutions. Education of the priority areas-National Dev Plan of Iraq 2010-1014

44. Provision of soil information • Provision of agronomy and agriculture extension services • Provision of animal husbandry services • Provision of weather information • Provision of Agriculture market information. • Provision of agriculture pricing information. • Provision of sub-soil water resource information. • Rural Credit Management • Development of Rural Enterprise –information Agriculture one of the priority areas-National Dev Plan of Iraq 2010-1014

45. Land Information management system • Land use mapping and planning • Forest Information data base and information system • Water and other Natural resource information systems • Dissemination of environment information. • Environment modeling and research support. • Monitoring emissions and air pollutants

46. E-Government Developments and Systems Architecture-Iraq

47. Iraq- E-Government Vision Iraq harnesses ICT tools to improve basic services to all and to promote all-round good governance, including increased public participation, better social equity and justice as well as a general enhancement of the transparency and effectiveness of public institutions in order to build the necessary platform for a competitive, robust and knowledge-based economy. 

48. E-Government Strategic Goals Goal 1: Strengthen the interaction between citizens and the state to enhance participation of civil society in public affairs and promote social inclusion. Goal 2: Disseminate and promote the new e-Governance services within the provinces so that all citizens have access to them on an equal opportunity standing. Goal 3: Increase the capabilities and responsiveness of public institutions through the use of ICTs to achieve better governance and to enhance efficiency, transparency and accountability

49. E-Government Strategic Goals Goal 4: Contribute to the development of a favorable environment for sound economic growth Goal 5: Foster the development of a knowledge based society and bridging the digital divide

50. Iraq Government Priorities • Achieve Security and stability • Reconstruction • Rehabilitation • Establish rule of law • Establish Governance Structure & Systems • Social and Economic Development ( Education, Health, Agriculture)- (National Development Plan 2010-2014)