IT Management Made Simple with Ipswitch’s WhatsUp Gold

1. IT Management Made Simple with Ipswitch’s WhatsUp Gold Presented by: Dennis Wøldike

2. Agenda Agenda • Corporate Overview • WhatsUp Gold Solution • WhatsUp Gold Foundation Platform • WhatsUp Plug-ins • Latest Addition: WhatsUp Gold Event Log Management Suite • Demo • Q&A

3. About Ipswitch • Develop easy to use software for: • Network Management • Secure File Transfer • Messaging & Collaboration • 100 Million users in over 60 countries • Private U.S. company • Founded in 1991 by Roger Greene • Profitable since 1991 • 200 employees worldwide • One of a few, non-VC funded companies • Over $1.5M to Children’s Charities

4. Network Management Division • 19 years in the network management market • 100,000+ networks monitored • Tens of millions+ devices monitored • Completed 2 acquisitions in 2009 • Record sales, profitability and profits in 2009 • 40% CAGR over last 4 years • Headquartered in Lexington, MA • Offices in Atlanta, GA; Salt Lake City, UT; San Francisco, CA • International presence : Germany, England, France, Netherlands, Italy & Japan KK The Makers of WhatsUp Gold Solutions

5. WhatsUp Gold Customers

6. WhatsUp Gold Product Family

7. WhatsUp Gold: Foundation Platform Standard: entry level management Premium: adds system and application management Distributed: for larger customers with multiple locations MSP: for small VARs and Managed Service Providers COREPRODUCT IT Management Platform: WhatsUp Gold

8. Discover - Map - Monitor - Alert - Report Monitoring Alerts Reports Maps Real-time graphs Discovery

9. WhatsUp Product Family 50000 (multiple servers) 5000 2500 WhatsUp Gold Distributed & MSP WhatsUp Gold Premium WhatsUp Gold Standard Number of Devices Monitored Single Site Multi Site MSP Plug-ins Standard monitoring Premium monitoring Small & medium Business (SMB) SMB to Enterprise Large Business to Enterprise

10. WhatsUp Gold Plug-ins

11. WhatsUp Plug-ins: Extensible Architecture WhatsVirtual Virtual Server Management Plug-in Flow Monitor & Publisher Network Behavior Analysis Plug-in WhatsConfigured Change & Config Management Plug-in VoIP Monitor Network QoS Measurement Plug-in WhatsConnected Layer 2/3 Discovery & Mapping Plug-in WhatsUp Gold: Application, Fault and Performance Monitoring Core Products Coming Soon: Vmotionand High Availability (HA) cluster support Failover Manager with bi-directional High Availability

12. WhatsUp WhatsVirtual : Virtual Server Management • Discover and map VMware ESX and ESXi hosts and their associated guest systems • Understand virtual resources to physical server mapping to increase operation efficiency • Monitor accurate utilization and resource consumption metrics through the VMware API to ensure optimal performance • Get alerted in real-time when utilization on host systems or virtual machines breach thresholds for rapid problem resolution • Actively control virtual machines ad-hoc or on a scheduled basis using VMware tools (start, stop, suspend, reset…) from the same console • Manage physical and server resources from a single console to quickly identify the root cause of a problem anywhere in your network

13. WhatsUp WhatsVirtual Capabilities Integration with WhatsUp Gold and VMware API Single discovery of physical and virtual resources Single console monitoring for all infrastructure and applications Alerting and escalation policies for rapid problem identification through Alert Center Accurate tracking of performance metrics for a cluster or for individual VMs VMware Management Actions (reset, shutdown guest, take snapshot, power off, etc) • Reports • Server performance reporting including CPU, Memory, Disk and Network Interface utilization metrics • Virtual machines reports including • Virtual Host Attributes • Virtual Machine Instant CPU Utilization • Virtual Machine Instant Memory Utilization • Virtual Machine Instant Disk Utilization • Virtual Machine Instant Interface Utilization • Vmotion and HA support coming soon!

14. Manage Virtualized Servers’ Performance

15. Oversee Virtual Machine Performance

16. Single Console to Manage Applications, Network Devices, Physical & Virtual Resources

17. WhatsUp Plug-ins: Extensible Architecture WhatsVirtual Virtual Server Management Plug-in Flow Monitor & Publisher Network Behavior Analysis Plug-in WhatsConfigured Change & Config Management Plug-in VoIP Monitor Network QoS Measurement Plug-in WhatsConnected Layer 2/3 Discovery & Mapping Plug-in WhatsUp Gold: Application, Fault and Performance Monitoring Core Products Coming Soon: NBAR & CBQoS support Failover Manager with bi-directional High Availability

18. WhatsUp Flow Monitor:Network Traffic Monitoring & Analysis • Determine exactly which users, applications or hosts are consuming network bandwidth • Track and resolve network traffic or congestion problems • Ensure critical business applications get the bandwidth they need • Measure bandwidth usage • Verify ISP providers billing • Plan for spikes in usage to avoid dropped packages or delays • Secure your network • Identify the introduction of viruses and worms • Detect DOS attacks and other rogue activity directed at your network • Resolve intermittent network performance problems and ensure QoS (Quality of Service)

19. WhatsUp Flow Monitor Capabilities • NetFlow, sFlow, J-Flow and IPFIX support • Extensive support for switches and routers from Cisco, Juniper, Foundry, Extreme, Enterasys, Packeteer, 3Com and others • Comprehensive reports • Top protocols, applications, conversations, senders, receivers, conversation partners, failed connections, domain, country… • Traffic throughput and usage % information • 95th Percentile Reporting in Flow Monitor interfaces • NSEL (NetFlow Security Event Logging) Support • Cisco’s ASA software v8.2 implementation of NetFlow • Configuration & mgmt • Role-based access to reports • Configuration and management of flow data retention policies • Real-time Threshold Based Alerting • Quickly detect, troubleshoot and resolve traffic bottlenecks and malicious network behavior. • NBAR & CBQoS support, new stacked time graphics coming soon

20. Interface Traffic Monitoring & Analysis

21. Application Traffic Monitoring & Analysis

22. Top-X Ressource Usage Analysis (examples)

23. Application and Usage Monitoring (examples)

24. Network Traffic Troubleshooting (examples)

25. Real-Time Alerts on Bandwidth Usage Violations

26. WhatsUp Flow Publisher: Extends Traffic Monitoring into Non Flow-enabled Devices • Capture raw network traffic and convert it into standard NetFlow v1, v5 or v9 records • Lightweight agent/collector architecture • Agent captures traffic from any mirrored switch port, network TAP (Test Access Point) or from Windows servers • Collector aggregates traffic information across all agents • Relies on WhatsUp Flow Monitor for advanced reporting & alerting • Seamless integration • Equal visibility across native & non-native NetFlow records • Access to over 40 flow management reports via WhatsUp Gold web and mobile access • Extends Flow Monitor to provide network traffic visibility across every network device and segment WITHOUT having to upgrade any hardware

27. Server based agent forwards NetFlow records to Flow Monitor collector TAP forwards bi-directional traffic to Flow Publisher agent WhatsUp Gold and Flow Monitor collector Agent forwards NetFlow records to Flow Monitor collector Flow Publisher agent on PC Switch forwards mirrored traffic to Flow Publisher agent Flow Publisher – Flow Monitoring for Every Network

28. Flow Publisher & Flow Monitor Integration

29. WhatsUp Plug-ins: Extensible Architecture WhatsVirtual Virtual Server Management Plug-in Flow Monitor & Publisher Network Behavior Analysis Plug-in WhatsConfigured Change & Config Management Plug-in VoIP Monitor Network QoS Measurement Plug-in WhatsConnected Layer 2/3 Discovery & Mapping Plug-in WhatsUp Gold: Application, Fault and Performance Monitoring Core Products Automate change and configuration management of network devices Failover Manager with bi-directional High Availability

30. WhatsUp WhatsConfigured: Network Configuration & Change Management • Automate configuration and change management tasks to eliminate human error • Schedule and execute configuration changes for individual or groups of network devices to save time • Enforce reliable policy monitoring whenever a configuration is backed up • Alert on configuration changes or policy failures and restore a known good configuration as required to minimize downtime • Compare stored startup or running configuration files to reduce troubleshooting efforts • Maintain audit trails of all configuration changes to ensure accountability and traceability • Ensure that all network device configurations are accurate and not contributing to network problems

31. WhatsUp WhatsConfigured Capabilities Configuration Management • Scheduled backup of running and startup configurations • Upload of configuration files • Global Search of configuration files • Secure File Storage • Automated task script execution • Support for SSH, Telnet and TFTP • Extensive device support • Cisco, Juniper, HP, Foundry, Dell and Extreme Change Management • Policy based monitoring to ensure compliance with internal standards or federal regulations • Alerts on configuration change on a monitored device • Alerts on failure of a scheduled task • File compare • Manual or automated alerts • Device Password Change • Single device or bulk

32. Automate Configuration Tasks

33. Compare Stored or Running Configuration Files

34. WhatsUp Plug-ins: Extensible Architecture WhatsVirtual Virtual Server Management Plug-in Flow Monitor & Publisher Network Behavior Analysis Plug-in WhatsConfigured Change & Config Management Plug-in VoIP Monitor Network QoS Measurement Plug-in WhatsConnected Layer 2/3 Discovery & Mapping Plug-in WhatsUp Gold: Application, Fault and Performance Monitoring Core Products Failover Manager with bi-directional High Availability

35. VoIP Monitor – Know your Network Quality IP Wide Area Network VoIP Enabled Router H.323 or SIP Signaling VoIP Server Firewall • Based on Cisco IPSLA protocol • Performance monitoring based on Jitter, Latency, Packet Loss • ICPIF (Calculated Planning Impairment Factor) andMOS (Mean Opinion Score) • Constant monitoring and alerting on quality loss (MOS) • Detailed trend analysis and historic review

36. WhatsUp Plug-ins: Extensible Architecture WhatsVirtual Virtual Server Management Plug-in Flow Monitor & Publisher Network Behavior Analysis Plug-in WhatsConfigured Change & Config Management Plug-in VoIP Monitor Network QoS Measurement Plug-in WhatsConnected Layer 2/3 Discovery & Mapping Plug-in WhatsUp Gold: Application, Fault and Performance Monitoring Core Products Failover Manager with bi-directional High Availability

37. WhatsUp WhatsConnected: Full Layer 2/3 Network Discovery & Mapping • Know exactly what devices are on your network, where they are and how they are related • Simplify troubleshooting tasks by establishing or eliminating device connectivity as the problem source • Quickly search and examine how devices are connected to minimize potential conflicts • Locate“forgotten” hardware to reduce costs • Eliminate manual network documentation tasks to save time • Accurately discover, map and document associations between physical servers & virtual resources from one console • Stay in continuous control of network topology and network asset information as your network grows or evolves

38. WhatsUp WhatsConnected Capabilities Robust Discovery Scheduled or ad-hoc Layer 2/3 and VLAN connectivity Devices without IP address Auto-creation of device dependency chains Map & Visualize Auto-creation of topology maps Displays both physical and virtualized infrastructures Search Quickly zero in to find out what’s connected to what Built-in tools such as Layer 2 Trace and IP/MAC Finder • Network Inventory • Asset Inventory (Manufacturer / Model, Serial Number, Hardware / Software / Firmware Versions, Chassis, Power Supplies / Fans) • Device Connectivity • Bridge Port Utilization • Document & Track Changes • Export network maps to Microsoft Visio, CSV or Excel • Establish an initial baseline and understand device additions and network design changes over time

39. Network Topology Views

40. Document your Network Inventory

41. WhatsUp Plug-ins: Extensible Architecture WhatsVirtual Virtual Server Management Plug-in Flow Monitor & Publisher Network Behavior Analysis Plug-in WhatsConfigured Change & Config Management Plug-in VoIP Monitor Network QoS Measurement Plug-in WhatsConnected Layer 2/3 Discovery & Mapping Plug-in WhatsUp Gold: Application, Fault and Performance Monitoring Core Products Failover Manager with bi-directional High Availability

42. WhatsUp Gold Failover Manager • High Availability Assurance • Automatic failover capability ensures that a secondary system is always ready to take over if the Primary WhatsUp Gold system in impaired • Minimized risk of “dark periods” • Protects business operations at all times by maintaining infrastructure visibility even when the primary monitoring system is down • Maintains integrity of SLA reporting through continuous visibility of monitored infrastructure and services • Efficient and highly productive operation • Automation and intelligence ensures that failover can be executed without human intervention • Flexible coverage • Failover can protect against impairment to the whole WhatsUp Gold system or specific components like data collection, alerting, discovery or individual plug-in services

43. WhatsUp Failover Manager Capabilities Data Loss Protection Shared database to maintain important historical reporting data High Availability Secondary WhatsUp Gold system running in standby mode ensures your network will continue to be monitored if your Primary WhatsUp machine goes down or has problems • Bi-directional Automation • When Primary WhatsUp Gold fails, Secondary automatically takes control. When Primary comes back on-line, Secondary is placed back in standby mode • Easy Setup • Installation walks you through a straight-forward configuration • Management console allows manual transfer of monitoring responsibilities

44. Failover Manager – Scenario 1shared DB on secondary system

45. Failover Manager – Scenario 2shared remote DB

46. Let’s Review

47. WhatsUp Gold Differentiators- IT Mgmt Made Simple • Deploys in a matter of minutes versus weeks or months • Frees up IT personnel time that can be used for critical tasks • Extensible and complete solution • Organizations can buy the right components to support their business goals • Monitor network devices, servers and applications with WhatsUp Gold • Discover (layer 2/3) and document a network with WhatsConnected • Automate configuration & change management with WhatsConfigured • Integrated monitoring across physical & virtual resources with WhatsVirtual • Monitor and analyze network traffic with Flow Monitor & Flow Publisher • Failover & High Availability Assurance with WhatsUp Failover Manager • One pane of glass, one integrated discovery • Track and resolve problems anywhere in your infrastructure • Web and Mobile Access for flexible monitoring on the go • Flexible licensing model • Based on servers and workstations – simple, no hidden tech support costs • 19 years of experience, proven products & competitive pricing

48. WhatsUp Gold History Tour • 2004 : WUG 2005 • Initial Web UI • WMI monitoring • 2005 : WUG 2006 • Performance monitors • Custom actions • 2007: v11 • WMI application monitoring • SQL & Exchange • Web UI rewritten • 2008 : v12 • New SNMP MIB Mgmt tools • Plug-ins started • 2009 : v14 • New Alert Center • Mobile Access • Linux/Unix monitoring –SSH • Hardware monitors 2003 : v8 Enhanced event mgmt with SNMP v1 1991 : Simple, up and down mgmt using Ping 2010 : v14.3 Coming soon! 2009 2007 2008 2010 Oct 2008 : Application Traffic Visibility with Flow Monitor 1.0 & Network QoS measurements with VoIP Monitor Oct 2009 : Change & Config Management WhatsConfigured 1.0 • Mar 2010 : • High Availability with Failover Manager 1.0 • Native VMware API Mgt WhatsVirtual 1.0 Dec 2009: Non NetFlow Traffic Analysis Flow Publisher 1.0 Dec 2008 : Layer 2 Discovery with WhatsConnected 1.0 49

49. WhatsUp Gold v14 Summary Web & Mobile Interface So you can monitor your network on the go Performance & Hardware Monitors CPU utilization, interface utilization, memory, latency, temperature, Fan…. Unix/Linux Monitoring SSH Monitors and Actions Alert Center Consolidated Alerting & Notification Management in a Single Console Configurable alert/alarm escalation And our Plug-ins: Flow Monitor, WhatsVirtual, WhatsConfigured… • WMI Application Monitoring • SQL, Exchange, SQL queries • Blackout Summary Notifications • Get a report when you are back detailing what happened while you were away • Custom Actions • Jscripts, Vbscripts, re-start • Synthetic Transaction Monitoring • HTTP, HTTPS and FTP • Find problems before real end-users are impacted

50. WhatsUp Gold Solution Benefits • Rapid time to value, extensible architecture, easy to use & install • Discover everything deployed in your network • Receive real-time alerts to ensure rapid response to a network outage, network traffic bottleneck or a security threat • Simplify troubleshooting tasks thought a unified view and a single console • Automate administration tasks, from corrective actions to configuration changes • Custom reports including detailed hardware inventory, performance, policy compliance, bandwidth usage or audit trails • For you: • Scale up or down to fit your customer needs and budgets • Ensure customer satisfaction = more business for your organization