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Tech Support Tips and Tricks for Online Security and Computer Maintenance

Contact our call center for assistance on email issues, system upkeep, and IT support. Learn how to optimize your computer's performance and safeguard against malware and phishing attacks. Get expert advice on password management and email organization.

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Tech Support Tips and Tricks for Online Security and Computer Maintenance

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  1. Online Security and Computer Upkeep

  2. Contacting Call Center • If email is working, callcenter@uaex.edu • Detail the problem and/or solution that you would like implemented • If you phone the Call Center and get voice mail, please leave details.

  3. Vmail@uaex.edu jobs on Help Desk

  4. Lost Time

  5. Gained it Back

  6. The Action Corner • Be cognizant of what icons are visible and any changes

  7. Pruning your Computer • Remove toolbars and games—especially free ones • Run your program updates • Java and Adobe are near weekly

  8. Run Windows Updates • You can open IE and click Tools, Windows Update • Win7– type update in the Search Box

  9. If Internet has Slowed just for you • If your internet browser is running slow, take a look at Add/Remove Programs for: • Toolbars (especially if there are multiples), any instance of the word “bar” • Websearch, Screensaver, and/or especially Freeze.com • iWin, Rebate Lotto, etc.

  10. IE Toolbar Checklist • Banner/Pubs/AIMS/Learn/4H Online won’t open? • Check for Extra toolbars

  11. Backup and Cleanup • Carbonite— Call Center will be rolling out Carbonite to County Offices • Ccleaner— will scan and remove temp files/website accumulation– run manually

  12. Updates on the Closet Computer • The Presentation laptop or one that has been off for a while needs updated

  13. Where Malware is Found

  14. Make Phishing Stand Out • Limit the amount of “possibly valid" choices to make phishing emails stand out • Separate your business and personal email accounts

  15. Work Email and Everything Else • Create separate email account to sign up for newsletters/coupons • Create filters to forward personal emails to another account

  16. Creating a Filter

  17. The Forwarding Filter

  18. Never need this email again • If you just need a temp account to access something once • www.guerrillamail.com/ • 10minutemail.com/

  19. Am I running out of room on Zimbra? • Hover over your name to find out • Helps with those phishing emails that say you’re out of room

  20. Out of Email Space • Delete mail with large attachments and flush email trash • Contact Call Center about scheduling an Outlook installation

  21. Passwords: Online and Off • They need tobememorable • They need to be different between personal and business lives

  22. IT Controlled Passwords • Outside of the Call Center, its unlikely that anyone needs your password • Your passwords from IT change every 90 days (except Zimbra)

  23. One Password Fits All Locks • Systems controlled by IT require the following: Never used, 8-20 characters in length, start with a capitalized Letter, and a mix of letters and numbers. e.g. Ake4evar, Tr1sta1n, or Tr1cke21

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