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Proposed Information Technology “Product Delivery Organization” for Bank Islam Malaysia

Proposed Information Technology “Product Delivery Organization” for Bank Islam Malaysia. Ernst & Young Consultants December 1997. Roles of the IT “Product Delivery” Organization. Ongoing Business. Creating Business Value. Support. IT. Production. IT-Enabled.

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Proposed Information Technology “Product Delivery Organization” for Bank Islam Malaysia

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  1. Proposed Information Technology “Product Delivery Organization” for Bank Islam Malaysia Ernst & Young Consultants December 1997

  2. Roles of the IT “Product Delivery” Organization Ongoing Business Creating Business Value Support IT Production IT-Enabled IT Component IT Business IT Processes Infrastructure Delivery Customer Opportunity Operations Stewardship & Support Identification Evolution Support Processes IT Strategy Development IS Management

  3. Development Department Production Department Technical Support Department Dept. Head Dept. Head Dept. Head Product Delivery Organization Administrative Support Staff Project Management Office IT Product Delivery QA & Configuration Management Staff Systems Planning Staff Division Head

  4. Identifying IT-Enabled Business Opportunities Ongoing Business Creating Business Value Support Ensure that IT Knowledge is Integrated into Business Strategy IT IT-Enabled IT Component IT Business IT Infrastructure Delivery Customer Opportunity Operations Stewardship & Support Identification Evolution IT Strategy Development IS Management

  5. IT Component Ordering and Delivery Ongoing Business Creating Business Value Support Acquire, Build and Evolve Development and Production Systems and Components IT IT-Enabled IT Component IT Business IT Infrastructure Delivery Customer Opportunity Operations Stewardship & Support Identification Evolution IT Strategy Development IS Management

  6. Retail Banking Wholesale & International Banking Information Centre Supervisor Supervisor Supervisor Development Department Development Department Dept. Head RBS Applications Support Treasury Applications Support MIS/EIS Support Team Branch Applications Support Trade Finance Applications Support Data Warehouse Support ATM Application Support Finance & HRM Support

  7. IT Systems Design and Development Ongoing Business Creating Business Value Support Acquire, Build and Evolve Development and Production Systems and Components IT IT-Enabled IT Component IT Business IT Infrastructure Delivery Customer Opportunity Operations Stewardship & Support Identification Evolution IT Strategy Development IS Management

  8. Customer Service Operations Supervisor Production Department Production Department Dept. Head Shift Operations Supervisor Tape Librarian Help Desk Team Production Site Shift Operators Development Site Operator Production Coordination & Scheduling Remittance Banking Operations 24 Hour Customer Service Operations

  9. IT Operations Ongoing Business Creating Business Value Support Schedule and Support IT/IS Production and Testing Operations IT IT-Enabled IT Component IT Business IT Infrastructure Delivery Customer Opportunity Operations Stewardship & Support Identification Evolution IT Strategy Development IS Management

  10. IT Customer Support Ongoing Business Creating Business Value Support IT IT-Enabled Resolving and Reporting Problems and Questions for Internal and External Users IT Component IT Business IT Infrastructure Delivery Customer Opportunity Operations Stewardship & Support Identification Evolution IT Strategy Development IS Management

  11. Technical Support Department Dept. Head Systems Support Network Support Supervisor Supervisor Technical Support Department Architecture Planning Consultant Security Administration Team WAN Coordination Consultant Database Support OS/400 Support LAN Planning Consultant NT/PC Support UNIX Support Telecomm Support Team

  12. Define and Design the IT Infrastructure Ongoing Business Creating Business Value Support IT IT-Enabled IT Component IT Design the Hardware, Software and Network Components of the IT Enterprise Architecture Business IT Infrastructure Delivery Customer Opportunity Operations Stewardship & Support Identification Evolution IT Strategy Development IS Management

  13. Proposed Staffing

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