HR Lean (US & Canada)

1. HR Lean (US & Canada) Project Owner: Leslie Thompson Project Sponsor: Jeff Minyard Project Team: Ana Abina, Monica Ek, Martin Morales FY11 & FY12

2. HR Lean – Agenda • Overview Lean Office Strategy (HR, IT, & Finance) • Overview Project Charter • Key Milestones • Regional HR Lean List • Next Steps

3. Lean Office Strategy (HR, Finance, & IT) Objective: 1. Identify the 8 wastes at Office area using VSM for further Kaizen opportunity. 2. Secure “engagement” of leadership and team through Kaizen participation. 2. Establish Best Practices to share and yokoten for further Office productivity improvement. Scope: Office functions : IT, Finance and HR. Measurement: • Measured on a Quarterly Basis • Measured at a site level (Reported by Business Excellence) • Must be HR led to count towards HR Lean Office • Only HR participants involved can get credit for their site

4. Lean Office Strategy (HR, Finance, & IT) Embedded as a part of current Operation LMT , Element Number 5- VSM (Changes are highlighted in Red) The score for VSM element as a part of Operation LMT in turn will become Office LMT score. Our target remains to take the same >= 3.

5. HR Lean Charter (US & Canada) Objective: • Develop more efficient and effective HR Operation processes. • Work with Sites to meet the GBE Lean Office Strategy requirement. • Develop VSM’s and road maps for Regional Key HR processes. • Increase level of Lean activity • Embed Lean in HR’s DNA. • Trystorm Scope: USA-Canada. Processes that are driven or supported by HR Operations. Regional Deliverables: • HR List of Regional Lean projects for US-Canada/ Prioritize Lean List of HR Activities • Identification of training requirements for all HR Operations • VSM (Roadmap) Key Processes • Lean activities through the remaining FY11 & FY12 to support site goals.

6. HR Lean Charter (US & Canada) – Key Milestones Site Goals for All Office Areas per quarter: 1 VSM 2 Kaizen

7. Regional HR Lean List (Priority) Improve efficiency of LOA (Return to Work) • Result: Current State VSM • Opportunity: Kaizen (3) • Opportunity: SGA (1) Performance Rating NE Employees • Result: Current State VSM • Opportunity: Kaizen (1) • Opportunity: TBD (1) VSM 11/8-11/9 Termination Process • Result: Current State VSM • Opportunity: Kaizen (2) • Opportunity: SGA (1) Hiring Process Grade 25 and Below • Result: Current State VSM • Opportunity: Kaizen (3) All Opportunities will incorporate lean tools including Future State VSM

8. TBD Eastern Western Central Canada

9. VSM Activity

10. VSM Activity: Benefits of Coming Together • Best Practice Shared through differing processes and in some cases we realized that we didn’t have a process just had to accomplish the task. • Streamlining the process touches and working together helped us identify the opportunity for improvements.

11. Next Steps Approve HR Regional Lean Office Charter Approve HR Lean List Priority (Select Regional VSM) – Selected LOA and Termination as priority then as time is available complete any or all of top 5 Approve VSM Option (Steering Team or Within Regions) – Approved Steering Team meeting on November 8th & 9th in Charlotte, NC Communicate during regional Staff Calls Lean Office Strategy and Site Level Participation Review Outcome of VSM for Priority SGA & Kaizen Opportunities Approve Priority List for SGA and Kaizen Opportunities from VSM exercise Communicate Opportunities to the HR Ops Organization Schedule Kaizen’s, Leaders and Participants Launch Kaizen Activity in Creedmoore – January (TBD) EXECUTE