ITIL : Implementing ITIL / IT Service Management - Poster ( More ITIL Posters on: https://flevy.com/author/ivananissen/i

1. Strategy and Vision Awareness Initial Planning Design & Preparation Implementation Final Analysis Continual Service Improvement Assessment Gap Analysis (optional) On-going Awareness campaign & Management of Change Customer Stakeholder Analysis Identifying the customer and their expectations - Identifying IT services - Creating a vision for IT( IT & business together) - Setting high level goals Management ITSM Management coaching Service Improvement Programm management workshops Awareness & motivation campaign about vision & goals. People Assessment Implementation Review (optional) Process workshops and coaching ITSM training Norm/standard compliance analysis Employees Develop an ITSM Roadmap People development (e.g. ISO 20000, Service Desk Institute standards, CMMI) Processes High level process model – Detailed process descriptions Process implementation Process assessment Process Assessment Process Improvement Products Gather tool requirements (RFP) - Select tools Instalation, configuration and operation (vendor) Tool Short listing of tools Enhancements Assessment Plan Do Check Act Copyright of: www.itsm.hr ®is a Registered Trade Mark, and Registered Community Trade Mark of The Office of GovernmentCommerce ITIL