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Lesson 1

Lesson 1. Identify Processes. Objectives. You will be able to understand:. Key activities involved in identifying processes Some tools used in identifying processes. Lesson 1: Identify Processes. Activity 1.1 Clarify the mission Activity 1.2 Identify & prioritize customers

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Lesson 1

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  1. Lesson 1 Identify Processes

  2. Objectives You will be able to understand: • Key activities involved in identifying processes • Some tools used in identifying processes

  3. Lesson 1: Identify Processes Activity 1.1 Clarify the mission Activity 1.2 Identify & prioritize customers Activity 1.3 Identify & prioritize customer requirements Activity 1.4 Identify processes that meet customer requirements

  4. Activity 1.1 Clarify the Mission • What do you do? • Who do you do it for? • How do you do it?

  5. Activity 1.2 Identify & Prioritize Customers • Why identify customers? • Who are your customers? • Who are the most important?

  6. Prioritization Matrix • Ranks variables based on known • weighted criteria • Use when: • - Options must be narrowed • - Disagreement over importance • - Resources are limited

  7. airwing families embarked flag congress crew national cmd authority ships in BG American public AIRLANT other services CINC embarked Marines Customers

  8. Criteria • Directly relates to mission • Determines quality • Immediately impacted • Measurable feedback

  9. Prioritizing Customers Criteria Directly Immediately Measurable Determines Relates Impacted Feedback Quality to Mission Customer 5 4 5 5 Air Wing 5 3 3 4 Flag 1 2 4 2 Crew Embarked 2 1 1 1 Marines 4 3 2 3 CINC

  10. Prioritizing Customers Criteria Directly Immediately Measurable Determines Relates Total Impacted Feedback Quality to Mission 30% 15% 5% 50% Customer 5 x (.50)= 5 x (.30)= 4 x (.15)= 5 x (.05)= Air Wing 4.85 2.50 1.50 0.60 0.25 3 x (.50)= 4 x (.30)= 5 x (.15)= 3 x (.05)= Flag 3.60 1.50 1.20 0.75 0.15 1 x (.50)= 2 x (.30)= 2 x (.15)= 4 x (.05)= Crew 1.60 0.50 0.60 0.30 0.20 Embarked 2 x (.50)= 1 x (.30)= 1 x (.15)= 1 x (.05)= 1.50 Marines 1.00 0.30 0.15 0.05 4 x (.50)= 3 x (.30)= 3 x (.15)= 2 x (.05)= CINC 3.45 2.00 0.90 0.45 0.10

  11. Activity 1.3 Identify & Prioritize Customer Requirements • Obtain feedback • Identify / define quality characteristics • Use operational definitions • Prioritize

  12. Customer Feedback Embarked Req Air Wing CINC Crew Flag Marines Battle Launch/ Power Berthing/ Marine Group # 1 Recover Projection Messing Transport Defense Aircraft Launch/ Launch/ Training Berthing/ Berthing/ Recover Recover # 2 Time Messing Messing Aircraft Aircraft Internal Training Training # 3 C3I C3I Comms Time Time

  13. Pareto Chart • Vertical bar graph of categories in • descending order of importance • Use when: - Choosing a starting point - Identifying root causes - Monitoring progress

  14. Products / Services Important to CVN’s Customers # of Responses Percentage 100 14 12 75 10 8 50 6 4 25 2 0 0 C3I BG Defense Training (Avail) Launch/Rec A/C USMC Transport Communications Power Projection Berthing/Messing

  15. Products / Services Important to CVN’s Customers - Weighted Percentage Total Weighted Responses 78 100 70 60 75 50 40 50 30 20 25 10 0 0 C3I BG Defense Communications Launch/Rec A/C Training (Avail) USMC Transport Berthing/Messing Power Projection

  16. Activity 1.4 Identify Processes that Meet Customer Requirements • Identify significant processes that affect customer requirements - Necessary to the mission - Satisfy external customers • Determine which processes to improve

  17. Affinity Diagram Organizes ideas, opinions, or issues into groups based on perceived natural relationships

  18. Executing launch order Reposition aircraft on deck Maintaining optimal ship’s heading for launch Informing & coordinating Battle Group maneuvers Catapult cycling Crew training Informing ship’s company of launch order Stage ordnance Load ordnance Ordnance assembly Fuel aircraft Processes with Measurable Effect on Timely Launch of Aircraft Move ordnance

  19. Maintaining optimal ship’s heading for launch Reposition aircraft on deck Crew training Ordnance assembly Executing launch order Fuel aircraft Move ordnance Informing ship’s company of launch order Load ordnance Catapult cycling Informing & coordinating Battle Group maneuvers Stage ordnance Processes with Measurable Effect on Timely Launch of Aircraft Ship Handling Ordnance Handling Aircraft Handling Comms Training

  20. Lesson Summary Activity 1.1 Clarify the mission Activity 1.2 Identify & prioritize customers Activity 1.3 Identify & prioritize customer requirements Activity 1.4 Identify processes that meet customer requirements

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