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Increase Revenue with Enhanced Service

Increase Revenue with Enhanced Service. Scott Model Senior Product Manager - Services. April 7, 2011. ZebraCare On-Site & ZebraCare Depot. Available only in the US Provides on-site service for ONLY tabletop printers Service done at customers place of business

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Increase Revenue with Enhanced Service

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  1. Increase Revenue with Enhanced Service Scott Model Senior Product Manager - Services

  2. April 7, 2011

  3. ZebraCare On-Site & ZebraCare Depot • Available only in the US • Provides on-site service for ONLY tabletopprinters • Service done at customers place of business • Available in the US, Canada and Mexico • Provides “return-to-factory” service for ALL Zebra printers • Printers returned to Zebra for service

  4. Tabletop Printers

  5. ZebraCare On-Site Service Includes • All parts & labor • Excludes printheads unless Comprehensive coverage added • Genuine Zebra parts installed by Zebra-trained and -certified technicians • All travel • Complete cleaning & adjustment • Engineering changes • Two preventative maintenance check-ups per year • Customer initiated

  6. ZebraCare On-Site Agreements (Tabletop Only) • Technician on-site the next business day on requests received before 4:30 p.m. EST (M-F) • Technician on-site within 4 hours* on requests received before 1:30 p.m. local time (M-F) *Available only in select locations Please contact your Zebra account representative for availability • Technician on-site the 2nd business day on requests received before 4:30 p.m. EST (M-F) On-SiteStandard On-SiteAdvantage On-Site Advantage Plus NOTE: Custom on-site agreements also available Please contact your Zebra account representative to request a custom quote

  7. All Barcode Printers

  8. Depot Service Includes • All parts & labor • Excludes batteries and accessories • Genuine Zebra parts • Complete cleaning & adjustment • Preventative maintenance • Return shipping via ground • Maximum 3-day in-house turn-around time* • Engineering changes *Turn-around times do not include time in transit

  9. ZebraCare Depot Agreements(For Desktop, Kiosk & Mobile Only) Standard + Comprehensive Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground Standard Coverage PLUS next day turn-around time* Advantage + Comprehensive Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports Advantage PLUS + Comprehensive Advantage Overnight REMOVED *Turn-around times do not include time in transit

  10. ZebraCare Depot Agreements (Tabletop) Tabletop Depot will have a separate add-on Comprehensive price Standard Coverage on all parts & labor, 3-day turn-around time* & return shipping via ground Standard Coverage PLUS next day turn-around time* Advantage Advantage Overnight REMOVED Managed spares pool, same day overnight shipment of exchange pool product, & monthly activity reports Advantage PLUS *Turn-around times do not include time in transit.

  11. Zebra Repair Operations • Repair Center • Centrally located in Vernon Hills, IL • Two shifts (1st & 2nd) • Technicians • Over 100 trained & certified repair technicians • 240 hours of hands-on training at employment  • Expertise & Quality • Manufacturer printer experience • ISO 9001 certified • On-time Repair = 95%

  12. Comprehensive Coverage Enhancements • Unlimited printhead coverage • Enhanced coverage on repairs for physical damage or abuse • Customer not billed for repairs COVERED

  13. ZebraCare vs. Flat Rate Repair • ZebraCare Agreement < 1 Flat Rate Repair • Unlimited repairs vs. 1 repair • Comprehensive included covering printheads, physical damage and abuse https://private.zebra.com/reseller/attachments/pdf/services/ZebraCare_vs_FlatRate.pdf

  14. End-User Benefits • Allows budgeting of annual maintenance costs • Includes all parts & labor • Service performed by Zebra-trained & -certified technicians • Reduced downtime & overall cost of ownership • Protects their investment

  15. VAR Benefits • Augments service & increases service revenue • Extends geographic reach • Eliminates deals with 3rd party service providers • Offers an opportunity to revisit customers • Healthy margin • Sales count towards PartnersFirst revenue targets

  16. Benefits for YOU - Increase your sales! • Quote service on every proposal • Introduce it early • Convey the value • Highlight enhancement to manufacturer's warranty • More economical for customer at time of sale • Approximately 15% price reduction • Talk through “unbudgeted expenses” • No hidden charges or POs to process • Compare price of ZebraCare vs. 1x Flat Rate Repair

  17. Q&A ? ? ? Questions?

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