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Building Relationships Through Effective Communications

Building Relationships Through Effective Communications. Jeff Shimer. Dr. Death?. Janet the “Nice Auditor”. Hierarchy of Needs. Self-actualization. Importance. Belonging. Security. Survival. Which Do You Want To Be?. Reports E-mails Letters Voice mail. Linear Communications.

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Building Relationships Through Effective Communications

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  1. Building RelationshipsThrough Effective Communications Jeff Shimer

  2. Dr. Death?

  3. Janet the “Nice Auditor”

  4. Hierarchy of Needs Self-actualization Importance Belonging Security Survival

  5. Which Do You Want To Be?

  6. Reports E-mails Letters Voice mail Linear Communications Sender Receiver Linear communication typically includes:

  7. Interactive Communication Sender Receiver Message Interactive communication typically includes: • Phone calls • Group meetings • 1 on 1 meetings • Teleconferences • Video conferencing Feedback

  8. The Communication Cycle of an Effective Leader Sender Receiver Filter Filter Filter Filter Message Relationship Feedback

  9. Strength-Centered Compliments What To Compliment: • Things • Accomplishments or Actions • Personal Traits

  10. Credible Praise For the highest credibility, combine the noting of specific accomplishments with recognition of the person’s personal qualities, strengths and traits that made those accomplishments possible

  11. Strength-Centered Compliments How To Compliment: • Accomplishment or Action • Personal Trait • Evidence • Ask a Question

  12. Showing Appreciation • “One strength or quality I see in you is… • The reason I say that is…” Or • “You did ___ very well because…. • The strength you have shown here is…” • Ask a question to get them talking

  13. Cushions • Build Rapport • Soften Resistance • Show Respect Avoid “But” & “However”

  14. The 5 R’s Rapport Review Purpose Relate Findings Recommend Reassure

  15. Selling Your Ideas • A Quick Quiz • Ask Questions • Talk in Terms of Their Interests

  16. Levels of Listening Empathetic Attentively Listening Selectively Pretend Ignore

  17. LADDER to Listening • Look at the Other Person • Ask Questions • Don’t Interrupt • Don’t Change the Subject • Express Emotion w/ Control • Respond Appropriately

  18. The Difference... Listening to Learn Listening to Respond VS.

  19. Thank You

  20. People Support a World They Help Create

  21. Strengthen Relationships • Don’t criticize, condemn or complain • Give honest, sincere appreciation • Arouse in the other person an eager want • Become genuinely interested in others • Smile

  22. Strengthen Relationships • Remember names • Be a good listener • Talk in terms of the other person’s interests • Make the other person feel important and do it sincerely.

  23. Maintaining Accountability The Process Users of the Process Owners of the Process

  24. Holding People Accountable Buy it backDelegation is negated Put it limboNo decisions are made Establish accountabilityAccountability is assigned to another person

  25. Empowerment Analysis Subtle Deviations Control Limits Control Limits Obvious Deviations “Should Be” Performance Standards

  26. Cycle of Accelerated Learning Habit Attitude Skill Knowledge Need to Want to Can do Will do Show me how More coaching Feedback Follow-up Accountability Measurement Recognition Fundamentals Concepts Principles Right with strong coaching Practice The knowledge trap

  27. Today’s Business Reality Time Cost Quality

  28. Tyranny of the Urgent Urgent Not Urgent II I Planning Clarifying Values Relationships Vision Process- Improvement Crisis Deadlines Meetings Repairs Important III IV Phone calls Interruptions Mail Reports Drop-ins Trivia “Escapes” Junk Mail Busy Work Not Important

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