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Quality assurance is defined as :

Quality assurance is defined as :. “ All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality.”. nd. B.G. Dale, 1994 2 ed. P. 333. This means good management.

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Quality assurance is defined as :

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  1. Quality assurance is defined as : “ All those planned and systematic actions necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality.” nd B.G. Dale, 1994 2 ed. P. 333 • This means good management

  2. A quality system is defined as : “ The organizational structure, responsibilities, procedures, processes and resources for implementing quality management.” B. S. 4778, p. 334

  3. Structure • QT 4: University • QT 3: Academic Affairs • QT 2: Faculty • QT 1: Department

  4. Process • Create an awareness • Try to understand the technology together • Provide with the “how” of things • Give support and encouragement

  5. Concept AuQS 2000 • Contexts • Inputs • Processes • Outputs • Outcomes

  6. Quality Cycle • Plan • Do • Check • Action

  7. Model 1: For 10 Undergraduate Schools…9 KPIs Key Performance Indicators (KPIs) • Model 2: For Graduate School…5 KPIs • Model 3: For Supporting Units…4 KPIs

  8. SAR • Individual SAR • Department SAR • Faculty SAR • University SAR

  9. Self management of each team - time - pace - methodology Strategies • Top management involvement • Consultation • Concentrate on the KPIs that are • critical to quality.

  10. Provide information - internet - Notice Board - Regular IQA Strategies (cont’d) • Reduce the burden of paper work • Create quality network • Integrate different aspects of university • life into one.

  11. 1. Top-down approach Two Approaches to Quality Improvement 2. Bottom-up approach

  12. 3. Shift emphasis to the outcomes - The question to ask is: What are students’ learning and what will they be able to do when they graduate from the university? Future Plan 1. Set a new pace for IQA, to avoid QA fatigue 2. For IQA, emphasize on particular KPIs 4. Establish and ensure a process of IQM (internal quality monitoring).

  13. Two main purposes of QA: Accountability Improvement / Enhancement Observation • The best quality assurance process in • the world do not guarantee good outcomes. • The quality audit and assessment exercises • must be able to influence institutional practices. • The “Quality Report” would be the sum total • of quality documentation produced by the • institution on an annual basis.

  14. Shifts in QA Practice • Simplifying • Focusing • Discipline peer review

  15. Chances to success is to take all the steps necessary Will you stare up the steps or step up the stairs ?

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