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EXCELLENCE. ALWAYS. Tom Peters/XAlways/29April2006/v366

EXCELLENCE. ALWAYS. Tom Peters/XAlways/29April2006/v366. Manhole Cover Madness and More …. Chicagoland’s Mystery Disappearances …. New Econom y ?! Sergey + Larry > Harvard/ 370. New Economy?! Genentech09, Amgen09 > Merck09 (70K-3/394B-5). EXCELLENCE. THE MANDATE.

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EXCELLENCE. ALWAYS. Tom Peters/XAlways/29April2006/v366

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  1. EXCELLENCE. ALWAYS.Tom Peters/XAlways/29April2006/v366

  2. Manhole Cover Madness and More ….

  3. Chicagoland’s Mystery Disappearances …

  4. New Economy?!Sergey + Larry > Harvard/370

  5. New Economy?!Genentech09, Amgen09 > Merck09 (70K-3/394B-5)

  6. EXCELLENCE. THE MANDATE.

  7. “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”—Charles Darwin

  8. “If you don’t like change, you’re going to like irrelevance even less.”—General Eric Shinseki, Chief of Staff. U. S. Army

  9. “We are in a brawl with no rules.”—Paul Allaire

  10. S.A.V.

  11. Sam’s Secret #1!

  12. “Rewardexcellent failures. Punishmediocre successes.”Phil Daniels, Sydney exec

  13. “In Tom’s world, it’s always better to try a swan dive and deliver a colossal belly flop than to step timidly off the board while holding your nose.”—Fast Company /October2003

  14. EXCELLENCE. ALWAYS.Tom Peters/XAlways/29April2006

  15. Slides at …tompeters.com

  16. TheIrreducible209

  17. A frustrated participant at a seminar for investment bankers in Mauritius listened impatiently to my explanation of differences of opinion among me, Mike Porter, Gary Hamel, Jim Collins, etc. Finally, he’d had enough. “What, if anything,” he asked, “do you believe ‘for sure’?”I mumbled something, but his query started rumbling around in my mind. Three days later, wandering on a Sunday in London, the idea of “the irreducibles” occurred to me—and I started jotting down notes on stuff I do indeed believe “for sure.” Before I knew it, a few days later, the list had grown to 209 items. Hence “The Irreducible209” that follows.Tom Peters

  18. EXCELLENCE. THOUGHTS.

  19. Radio City Music HallSeptember 2005

  20. Franchise Lost!TP:“How many of you[600]reallycravea new Chevy?”NYC/IIR/061205

  21. P.P.E.E.R.R.E.

  22. People.Product.Execution.Enthusiasm.Relentless.Re-invent.Excellence.People.Product.Execution.Enthusiasm.Relentless.Re-invent.Excellence.

  23. EXCELLENCE. THE WORD.

  24. SynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocritySynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocrity

  25. EXCELLENCE. GAMECHANGER.

  26. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through People 5. Hands On, Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”

  27. What is In Search of Excellence all about:People. Emotion. Engagement. Exuberance. Action-Execution. Empowerment. Independence. Initiative. Imagination. Great Stories. Incredible Adventures. Trust. Caring. Fun. Joy. Customer-centrism. Profit. Growth. “Brand You.” “Dramatic Differences.” Experiences that Make You “Gasp.” Excellence. Always.

  28. ExIn*: 1982-2002/Forbes.comDJIA: $10,000 yields $85,000EI: $10,000 yields $140,050*Excellence Index/Basket of 32 publicly traded stocks

  29. EXCELLENCE. ALWAYS.

  30. “Why in the world did you go to Siberia?”

  31. The Peters Principles: Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.

  32. Business* ** (*at its best):An emotional, vital, innovative, joyful, creative, entrepreneurial endeavor that elicits maximum concerted human potential in the wholehearted service of others.*****Excellence. Always.***Employees, Customers, Suppliers, Communities, Owners, Temporary partners

  33. Business:The Ultimate Creative Endeavor.

  34. Business:The Ultimate Personal Development-Growth Experience.

  35. Business:The Ultimate Transcendent Service Opportunity.

  36. EXCELLENCE. ALWAYS.

  37. SynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocritySynonymsPurityTranscendenceVirtueEleganceMajestyAntonymsMediocrity

  38. Happy 50!26April2006

  39. Malcom McLean

  40. Containerization

  41. LessonsNeed-drivenA thousand “parents”MessyEvolutionary“Trivial”Experimentationtrial & ERRORLoooong time for systemic adaptation/s(many innovations) (bill of lading, standard time)Not …“Plan-driven”The product of “Strategic Thinking/Planning”The product of “focus groups”

  42. “Consultants have drained a good deal of the life from our democracy. Specialists in caution, they fear anything they haven’t tested.”—Joe Klein, Politics Lost

  43. Get mad. Do something about it. Now.

  44. Howard, Don and I:Days of rage!

  45. “No day passed—notone —without medication errors.”—Don Berwick, on his wife’s hospital stay

  46. First-level Scientific Success:Beyond Brains

  47. First-level Scientific SuccessThe smartest guy in the room wins”Or …

  48. First-level Scientific SuccessFanaticismPersistence-Dogged TenacityPatience (long haul/decades)-Impatience (in a hurry/”do it yesterday”)PassionEnergyRelentlessness (Grant-ian) EnthusiasmDriven (nuts!) (Brutal?) CompetitivenessEntrepreneurialPragmatic (R.F!A.)Scrounge (“gets” the logistics-infrastructure bit)Master of Politics (internal-external)Tactical GeniusPursuit of (Oceanic) Excellence!High EQ/Skillful in Attracting + Keeping Talent/MagneticProlific (“ground up more pig brains”)EgocentricSense of History-DestinyFuturistic-In the MomentMono-dimensional (“Work-life balance”? Ha!)Exceptionally IntelligentExceptionally Clever (methodological shortcuts/methodological genius)Luck

  49. First-level Scientific Success/Short FormScientific Success (Nobel-level) = Genius + Execution + Master of Soft Skills + Enthusiasm + Magnetism + Destiny (sense of) + Energy

  50. Biz Bonanza Success = DDMMSTERL/ "D-squared, M-squared, STERL” = DramaticDifference + “Business” Acumen/Money + Good “Marketing” Instinct/“Ice-to-Eskimos” Sales Skills + Stellar Talent + Aim for Excellence + Resilience/Tenacity/Adaptability + Luck(The “Necessary Nine”: What Every Small Biz Requires to Excel.) (Big, too.)

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