Improving Information Sharing and Management (IISaM)

1. Improving Information Sharing and Management(IISaM) Data Protection Officers Conference 3 March 2010 Christine Goodfellow Director Improving Information Sharing and Management Programme

2. The issue we are trying to address At any one time, 3-4 million children and young people in England will need to access additional services over and above the core health and education services At some point before their 18th birthday, as many as50% of our children and young peoplecould need additional help Around 2.7 million people supporting children who need to provide the solution So, where does IISaM fit in?

3. Why IISaM? Be healthy Stay safe Enjoy and achieve Make a positive contribution Achieve economic well-being Because practitioners are working together and intervening earlier… …because they have the tools that enable them to do this

4. So, how does IISaM help?

5. Information Sharing The Protection of Children in England: A Progress Report, The Lord Laming (Crown Copyright 2009) Despite considerable progress in interagency working there remain significant problems in the day-to-day reality of working across organisational boundaries and cultures, sharing information to protect children and a lack of feedback when professionals raise concerns about a child Joint working between children’s social workers, youth workers, schools, early years, police and health too often depends on the commitment of individual staff and sometimes this happens despite, rather than because of, the organisational arrangements This must be addressed by senior management in every service.

6. Information sharing guidance: products Plus posters containing key messages from the guidance, an updated set of training materials and a set of ‘How To…’ guides.

7. Formal endorsements Information Sharing Core presentation Mar 2009

8. ContactPoint Martin Narey, Barnardo’s Barnardo’s has been supportive of ContactPoint from the outset because we believe that this initiative has the potential to provide a quick and easy way for professionals to find out who else is working with a child, making it easier for us to spot more children of particular vulnerability. The testing of the scheme in the North West, of which Barnardo’s has been a part, has been encouraging and I welcome the announcement that the system will now be rolled out across England.

9. What is ContactPoint? • Response to recommendation from Lord Laming’s review into the death of Victoria Climbié • The quick way to find out who else is working with the same child • A tool to save time for practitioners to spend more time supporting children • An online tool for people who work with children who need it to do their job • Holds basic contact information for all children in England • A national system to make sure no children slip through the net • Supports aim to improve the health, safety and well being of all children

10. Information held ADDITIONAL INVOLVEMENT examples BASIC DEMOGRAPHICS UNIVERSAL SERVICES INDICATORS Child’s name GP practice Contact details Youth worker Contact details CAF Indicator Gender Educ/school Contact details Social worker Contact details Lead professional Contact details Unique identifier SENCO Contact details Date of birth Health visitor Contact details Address School Nurse Contact details Sensitive service Contact details Parent(s)/carer(s) Contact details ContactPoint will not hold case data or assessment information

11. Population, management and access D A T A S U P P L Y LOCAL NATIONAL Modified CMS Data matching DWP NHS SECURITY P R A C T I T I O N E R A C C E S S D A T A S U P P L Y DCSF Web Access Access Controls ContactPoint GRO NP No IT Access Mediated Access NP Support services (national and local) 152 ‘accountable’ LAs

12. Fostering a culture of security In the programme • Accurate identification, management and treatment of security risks • Understanding that security is often not about technology • High visibility across design, implementation and operations • Adopting prescribed methodology and building it into programme process • Ensuring that ownership for security rests with all work-streams • Understanding the concepts of security so that clear and simple policy can be acted upon – e.g. no memory sticks! In the user community • Mandatory structured training (Including Data Protection and Computer Misuse legislation) • User Security Operating Procedures • User agreement to be signed by all users • Robust identity and background checks (eCRB) • Clear accountability for Local Authorities and National Partners • Incident response procedures • Investigation of any inappropriate activity

13. 1. Data stored in a highly secure data centre Layered approach to security 6. Access over secure government networks where possible 9. Users trained in security and sign acceptable use policy 2. All data transfers encrypted and protected in transit 3. Filters prevent large amounts of data leaving the system 8. All users identity checked and eCRB checked 4. Audit of all access to child data 7. Access from internet limited to accredited organisations 5. All users verified through two-factor authentication

14. Ensuring appropriate data handling • Compliance with HMG standards & policies for Information Assurance • Clear guidance, backed up by Regulations • Purpose of use captured for every access • Detailed audits conducted by Local Authorities and National Partners • Audit process overseen by Central Service Management team • Spot Checks to ensure processes are effectively implemented • Reviews of technical, procedural, physical and personnel security controls • Data sharing standards • Minimum data required from both local and national sources (no case data) • Separation of identifiers by domain (health, benefits, education) • Separate reporting database, anonymised reports except where absolutely necessary to identify children

15. A steady and incremental approach Shielding training for all LAs Early Adopters management teams trained Lessons Learned Report Early Adopter Phase Early Adopter Managed User Rollout (800 practitioners) Other LA and National Partner management teams trained National Rollout

16. What the users say Every single practitioner I’ve met has said ContactPoint is something we need. ContactPoint is already proving to be an important tool to help ensure that children and young people get the support they need in a timely, joined-up way. In each case where I have used it, I have been able to quickly get in touch with the right people. More importantly, the children received the support they required. Staff Nurse, A&E Department A child came into A&E recently. He lied about his address and phone number as he had run away from home. I went onto ContactPoint and was able to find his correct contact details, enabling us to quickly contact his social worker and let them know he was safe. Education Welfare Officer Operations Manager, Connexions ContactPoint has helped our Personal Advisers to make the right links before starting to work with pupils, thus ensuring we set appropriate priorities and put the right level of support in place. It will definitely improve joint working practice and therefore ensure better outcomes for our clients. ContactPoint Manager

17. Moving forward • EA Phase: important learning, must build on this • DCSF continue to work closely with delivery partners • Lots still to do. A key focus on: • Local data loading, • Ongoing engagement with key sectors to facilitate their participation • For example, health, education, youth justice and early years) • Revise and update guidance and tools • looking to simplify and consolidate, wherever possible • Update regulations: new regs planned to be in force by Spring 2010 • Analysis indicates perhaps 390,000 users over time, but for LAs and National Partners to determine

18. National eCAF

19. What is CAF? A tool to help practitioners organise services around children and young people, so services meet their needs better Helps identify additional needs early, so needs do not become more complex or severe later on Currently paper-based, or stored on local eCAF systems A secure national IT system for storing and accessing information captured through a CAF Available to all local authority areas – operating across borders and agencies, improving service experience and continuity of care for children, young people and families who move locations or use multiple services in different areas So, what will National eCAF be?

20. Benefits National eCAF Cross-border, multi-agency working: the system works across geographic and organisational boundaries Standardisation: promotes a standard, best practice CAF process Transparency and visibility: of the work of other LAs/agencies in supporting a child/young person Improves service experience and continuity of care for children/families accessing services across different areas Built-in consent process that is clear, consistent, transparent and mandatory Secure, fast information sharing within the system (avoids email, post, fax, photocopying) Reporting functionality: in-depth and extensive MI capability DCSF covers costs of design, build, hosting, software licences, IT support, business support and Level 1 training Access to shared information: quicker and easier access to the most up-to-date CAF information and the progress of actions and service provision Smoothes process of bringing practitioners into a team around the child Management information: provides MI for local management and service planning e-enablement of CAF CAF Supports early identification of needs before problems escalate Faster, more effective service provision: builds a holistic picture of a child/young person’s needs Reduces repetition for children/families and supports better practitioner time management: practitioners build on existing information rather than start from scratch Promotes a shared, common language amongst practitioners Enables more appropriate referrals to specialist services

21. National eCAF timeline & implementation 2010 2011 National eCAF available to P1 EAs Q1 2010 System build and test Implementation Phase 1 Early Adopters: Cambridgeshire, Northamptonshire, Walsall, Birmingham, Barnardo’s and Kids Q1 2011 National rollout Q3 2010 Phase 2 Early Adopters 15 LAs Q1 2010 Phase 1 Early Adopters Development of tools Testing of tools Use of tools Lessons learned Lessons learned

22. Supporting information sharing Children in need Children with additional needs ContactPointThe quick way to find out who else is working with the same child National eCAFA secure IT system for storing and accessing information captured through a CAF. Consent based Local ICS systems A framework for social workers working with children in need and their families Team around the child Existence of CAF CAF owner Lead Professional Social care involvements and contact details Search Data Search Data All children in England

23. Overcoming obstacles

24. For further information Visit: www.dcsf.gov.uk/ecm/