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Change Management Corporate Training Materials. Module One: Getting Started. Every new beginning comes from some other beginning's end. Seneca. Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the
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Change Management Corporate Training Materials
Module One: Getting Started Every new beginning comes from some other beginning's end. Seneca • Change is a constant in many of our • lives. All around us, technologies, • processes, people, ideas, and • methods often change, affecting the • way we perform daily tasks and live • our lives.
Module Two: Preparing for Change Continuity gives us roots; change gives us branches, letting us stretch and grow and reach new heights. Pauline R. Kezer Today’s change management initiatives have become a business discipline, driving bottom-line results through changes in systems and behaviors. Managing change has therefore become a critical skill, both for leadership -- and for workers in an organization.
Module Two: Review Questions • Change management has been explored within the context of business applications: • For more than hundred years • For more than fifty years • Since mid-1980’s • Since mid-1990’s • A simple definition of change is: • To cause to be different • To prove that you are different • To want to be different • To try to be different
Module Two: Review Questions • What kind of questions should you ask when you are gathering data for a change strategy? • General questions • Questions about anything regarding the organization • Any kind of questions regarding the interviewee • Only the questions regarding the change • When the strategy document is created, it serves as: • Black print for the initiative • Whiteprint for the initiative • Blueprint for the initiative • Red print for the initiative
Module Two: Review Questions • Which of the following is not one of the key elements for the members of a team? • Contribution • Connection • Commitment • Competitiveness • Which of the following statements IS NOT true? • The team must represent all of the needed functional groups and roles necessary to manage the change initiative • By formalizing the team and providing funding and other resources, it sends a message of accountability and responsibility • Leaders must select members who display a basic degree of skill in six key elements • All the statements are true
Module Two: Review Questions • Change management has been explored within the context of business applications: • For more than hundred years • For more than fifty years • Since mid-1980’s • Since mid-1990’s • A simple definition of change is: • To cause to be different • To prove that you are different • To want to be different • To try to be different
Module Two: Review Questions • What kind of questions should you ask when you are gathering data for a change strategy? • General questions • Questions about anything regarding the organization • Any kind of questions regarding the interviewee • Only the questions regarding the change • When the strategy document is created, it serves as: • Black print for the initiative • Whiteprint for the initiative • Blueprint for the initiative • Red print for the initiative
Module Two: Review Questions • Which of the following is not one of the key elements for the members of a team? • Contribution • Connection • Commitment • Competitiveness • Which of the following statements IS NOT true? • The team must represent all of the needed functional groups and roles necessary to manage the change initiative • By formalizing the team and providing funding and other resources, it sends a message of accountability and responsibility • Leaders must select members who display a basic degree of skill in six key elements • All the statements are true
Module Three: Identifying the WIFM When your desires are strong enough, you will appear to possess superhuman powers to achieve Napoleon Hill For change to be successful, people must desire to support and participate in the change. Simply building awareness does not generate desire. Showing everyone what is in it for them will produce a great starting point and help generate support.
Module Three: Review Questions • WIFM is short for the question: • Who Initiates First Move • What’s Indulgence For Me • What’s In It For Me • None of the above • Which of the following IS NOT one of the factors that influence the WIFM? • An employee’s personal situation • What motivates the person as an individual • The nature of the change • The skills of the employee
Module Three: Review Questions • Communicators should: • Identify and segment audience groups • Craft messages appropriate for each audience • Determine the most effective packaging, timing, and methods for communicating • Do all of the above • What is the acronym for the analysis that allows the change management team members to pinpoint positive elements and benefits that will be crafted later into communications? • SWOT • SWEET • SWEAT • SWAT
Module Three: Review Questions • WIFM is short for the question: • Who Initiates First Move • What’s Indulgence For Me • What’s In It For Me • None of the above • Which of the following IS NOT one of the factors that influence the WIFM? • An employee’s personal situation • What motivates the person as an individual • The nature of the change • The skills of the employee
Module Three: Review Questions • Communicators should: • Identify and segment audience groups • Craft messages appropriate for each audience • Determine the most effective packaging, timing, and methods for communicating • Do all of the above • What is the acronym for the analysis that allows the change management team members to pinpoint positive elements and benefits that will be crafted later into communications? • SWOT • SWEET • SWEAT • SWAT
Module Four: Understanding Change They must often change, who would be constant in happiness or wisdom. Confucius Change is constant and will always occur, and understanding its components on an individual level can help us relate it to an organizational level. Change is important to understand, as it affects many facets of an organization. Its effect on the individual is of great importance as it will filter through and influence all levels of the organization.
Module Four: Review Questions • Which of the following IS NOT an external factor? • Politics • Economy • Policies • Technology • Which of the following IS NOT an internal factor? • Employees • Financial • Managerial • Culture
Module Four: Review Questions • Which of the following IS NOT among the common reactions to a change? • Acceptance • Proud • Anger • Indifference • Resistance as a reaction to a change stems from the: • Fear • Ignorance • Disdain • Disorientation
Module Four: Review Questions • Which of the following IS NOT one of the helpful tools for facilitating a change? • Training • Flexibility • Education • Manipulation • Communication is most important: • Before the change • During the change • After the change • Before, during and after the change
Module Four: Review Questions • Which of the following IS NOT an external factor? • Politics • Economy • Policies • Technology • Which of the following IS NOT an internal factor? • Employees • Financial • Managerial • Culture
Module Four: Review Questions • Which of the following IS NOT among the common reactions to a change? • Acceptance • Proud • Anger • Indifference • Resistance as a reaction to a change stems from the: • Fear • Ignorance • Disdain • Disorientation
Module Four: Review Questions • Which of the following IS NOT one of the helpful tools for facilitating a change? • Training • Flexibility • Education • Manipulation • Communication is most important: • Before the change • During the change • After the change • Before, during and after the change
Module Five: Leading and Managing the Change Before beginning, plan carefully. Marcus Tullius Cicero Every change begins with a leadership decision. Making the decision to institute changes is not always easy. Being prepared, planning well, and being surrounded by a good team will make that decision a lot easier.
Module Five: Review Questions • Preparing and planning should begin with: • Rational thinking • Putting yourself in a positive frame of mind • Making a detailed schedule • Making a sketch of the plans • Which of the following statements is true? • You can and must control everything • You can plan and control just a minor part of everything • You can plan and control just a half of everything • You cannot control everything
Module Five: Review Questions • When the change process begins, you will be depending: • Only on yourself • Mostly on the external factors • On people that you can delegate to and be confident in their abilities and skills • On couple of closest individuals you cooperate with • An issue that sometimes arises when delegating is: • Micro-managing • Macro-managing • External managing • Internal managing
Module Five: Review Questions • Which of the following statements is true? • During the change process, you should be available only during the working hours • During the change process, you should be available after working time only in exceptional occasions • During the change process, you should be available all the time • None of the above • When it comes to rumors, you should: • Ignore them • Rely on them • Put out honest and clear communication • Punish the ones who spread them
Module Five: Review Questions • Which of the following statements is true? • People generally gladly accept the change • People generally accept the change, but not so gladly • People generally hate changes • People generally do not enjoy changes • If you are encountering an extreme case of pushback, you should: • Provide people with some choices that still fall within the spectrum of the intended change • Provide people with some choices that are mildly related with the intended change • Change the concept of the intended change, so it can fit people’s aspirations • Give up the intended change to avoid the problems indicated at the very beginning
Module Five: Review Questions • Preparing and planning should begin with: • Rational thinking • Putting yourself in a positive frame of mind • Making a detailed schedule • Making a sketch of the plans • Which of the following statements is true? • You can and must control everything • You can plan and control just a minor part of everything • You can plan and control just a half of everything • You cannot control everything
Module Five: Review Questions • When the change process begins, you will be depending: • Only on yourself • Mostly on the external factors • On people that you can delegate to and be confident in their abilities and skills • On couple of closest individuals you cooperate with • An issue that sometimes arises when delegating is: • Micro-managing • Macro-managing • External managing • Internal managing
Module Five: Review Questions • Which of the following statements is true? • During the change process, you should be available only during the working hours • During the change process, you should be available after working time only in exceptional occasions • During the change process, you should be available all the time • None of the above • When it comes to rumors, you should: • Ignore them • Rely on them • Put out honest and clear communication • Punish the ones who spread them
Module Five: Review Questions • Which of the following statements is true? • People generally gladly accept the change • People generally accept the change, but not so gladly • People generally hate changes • People generally do not enjoy changes • If you are encountering an extreme case of pushback, you should: • Provide people with some choices that still fall within the spectrum of the intended change • Provide people with some choices that are mildly related with the intended change • Change the concept of the intended change, so it can fit people’s aspirations • Give up the intended change to avoid the problems indicated at the very beginning
Module Six: Gaining Support Those who expect moments of change to be comfortable and free of conflict have not learned their history. Joan Wallach Scott It is vitally important to make sure that all stakeholders and employees are on board with a change.
Module Six: Review Questions • The force field analysis DOESN’T help a change management team to: • Analyze any two opposing positions • Identify pros and cons of an option prior to making a decision • Forecast the future outcome of the change • Explore what is going right and what is going wrong • The force field analysis is developed by a: • Social psychologist • Psychologist • Sociologist • Manager
Module Six: Review Questions • To gain the necessary support for the change, you continually need to raise: • Investments • Awards • Awareness • Ultimatums • Which of the following IS NOT one of the helping strategies for addressing employee’s concerns? • Engaging employees, providing forums for people to express their questions and concerns • Aligning incentive and performance management systems to support the change • Orchestrating opportunities for advocates of the change to contact those not yet on board • Giving employee’s some ultimatums to make them participate in the change
Module Six: Review Questions • If the change is going right, the team members should: • Still constantly observe everything • Occasionally observe everything • Occasionally observe the key elements • Not waste the time observing the unnecessary things • Which of the following forms is recommendable for gathering data from the ones involved in a change? • Questionnaire • Interview • Feedback • Quiz
Module Six: Review Questions • The force field analysis DOESN’T help a change management team to: • Analyze any two opposing positions • Identify pros and cons of an option prior to making a decision • Forecast the future outcome of the change • Explore what is going right and what is going wrong • The force field analysis is developed by a: • Social psychologist • Psychologist • Sociologist • Manager
