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Overview of Statewide AT Program Quality Services & Indicators for Device Loans

Overview of Statewide AT Program Quality Services & Indicators for Device Loans. Quality Services. Quality Services are effective and promising practices that have been found to produce successful service outcomes for statewide AT Act programs.

jacqueline-bowers
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Overview of Statewide AT Program Quality Services & Indicators for Device Loans

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  1. Overview of Statewide AT Program Quality Services & Indicators for Device Loans

  2. Quality Services • Quality Services are effective and promising practices that have been found to produce successful service outcomes for statewide AT Act programs. • By providing quality services, a program ensures that the AT Act mandates are implemented.

  3. Quality Services • A Work Group from statewide AT Act programs developed lists of practices that they considered provided quality services for Device Loan programs. • The Pass It On Center developed Quality Indicators for Device Reutilization programs. • AFPs and Telework Loan programs have developed a list of practices for financial loan programs.

  4. Development of Quality Indicators • The Lists of Quality Practices were converted into “Quality indicators.” • Elements of an Indicator: • Indicator Statement • Intent - providing context and explanation • Key Considerations – detail specific practices

  5. Benefits of Quality Indicators • Quality indicators assist programs identify program strengths and areas needing improvement. • Use of quality indicators help increase the consistency of services among statewide AT Act programs. • Statewide AT Act programs can gauge their services by using quality indicator self assessment tools available online.

  6. Self Assessment Quality Indicators assessment tools are available online for Device Loan: Loan: https://resnacatalystloan.org/ Assessment tools are for self-assessment and program planning purposes only.

  7. Quality Indicator Areas for Device Loan • Statewideness and Comprehensiveness • Program Operations • Inventory • Support for Borrowers • Program Evaluation

  8. Quality Indicator Resources • Quality Indicators for Services Web page: http://www.resnaprojects.org/statewide/quality/index.html • Frequently Asked Questions about Device Demonstration and Device Loan Programs http://resnaprojects.org/statewide/quality/demo/faq.html • Topic Snapshot: Device Loan http://resnaprojects.org/statewide/deviceloan/snapshot.html

  9. For more information contact: RESNA Catalyst Project1700 North Moore Street, Suite 1540Arlington, VA 22209-1903Phone: 703/524-6686  Fax: 703/524-6630  TTY: 703/524-6639Email: Catalyst@resna.org Website: http://www.resnaprojects.org/

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