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CARTS Program - Improving Customer Service and Lowering Costs of Ownership

This update provides an overview of the CARTS program, a total system replacement of DeCA's point-of-sale systems, and highlights its goals, acquisition strategy, and benefits. It also discusses the Shelf Checkout solution and deployment schedule, as well as recommendations for the success of self-checkout. Additionally, updates on the Swell Allowance Program and infrastructure maintenance are provided.

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CARTS Program - Improving Customer Service and Lowering Costs of Ownership

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  1. Zone 6 –8 - 9 Meeting Operations Update Mr. Bob Hayden Director, Performance and Policy

  2. Directorate of Performance and Policy

  3. CARTS Overview Commissary Advanced Resale Transaction System

  4. CARTS Overview • GOALS and OBJECTIVES • Improve customer service • - Keep pace with commercial industry • Lower cost of ownership • - Achieve high POS system availability • -Improve business functionality • Comply with DoD system mandates • - Enhance security • - Achieve flexible open system compliance Mission The CARTS program is a total system replacement of DeCA’s aging existing point-of-sale (POS) systems , including all commissaries, server centers, and test beds • Acquisition Strategy • Single-step to full operational capability • One prime integrator of COTS/non-developmental items • Performance-based contract with performance incentives • Full and open competition • Indefinite delivery/indefinite quantity contract • 10-year contract (5-year base and five 1-year options) Strategic Partner

  5. Benefits of Shelf Checkout % of Shoppers Survey conducted in 2006 by IDC Corp of 6,359 shoppers.

  6. CARTS Solution Overview Self-Checkout

  7. CARTS Solution Overview Non Checklane Hardware and Back Office Solution Components Data Entry Terminal Hand-held Terminal Electronic Shelf Label Hand Scanner Portable Printer Back Office Printer Customer Price Check Station Cash Management QL320 MK1100

  8. CARTS Solution Overview (Store Front) Checklane Hardware Cash Register Check Stands Scanner / Scale Hand-heldScanner SurePOS 742 Customer Display Cashier Entry Device Customer Access Terminal Receipt Printer 4820-2GB 4610-TG9

  9. Deployment Schedule Criteria • No installs on Federal holidays, paydays, peak sales periods • Installs on lower sales volume days as much as possible (Mon/Tues/Wed) • Commissaries open 7 days/wk will not close for install • BRAC sites or closure scheduled at end of deployment • No installs during holiday black-out period • Thanksgiving / Christmas peak sales period • Will provide training to all employees in advance of deployment

  10. Recommendations for Success of SCO • Properly train our employees and patrons for self checkout • Monitor and manage self-checkout as part of front-end, use the registers in slow times • Must have full management by-in • Commit to using the self check outs as cashier driven during busy periods

  11. DeCA Swell Allowance Program Update

  12. Swell Allowance Program • 16 Companies in the program (listed on next slide) • Letters sent to companies not participating or offers too low • Will bring new companies on monthly as offers are accepted • CAO will soon be able to track vendor throwaways along with store throwaways to validate percentages used in the swell allowances

  13. Swell Allowance Program Companies Participating as of January 1, 2007 • Bavarian Meats • Callard Bowser Suchard Inc Durex • Jack and Jill • JC Potter • Jelly Belly • Johnson & Johnson • JTM Provisions • Kelloggs • Nabisco Food Group • Planters Nuts • Nestle • Novartis • Performance Seed • Picsweet • Rivianna • Roger Wood Foods • Seattle Fish

  14. Swell Allowance Program Exclusions to the program: • Price Reductions – items reduced voluntarily by the vendor in order to promote the sale of products or short dated items reduced for quick sale • Returned Merchandise – products in good condition voluntarily returned to the vendor at their request and/or items donated by a vendor to other organizations on military installations • Guaranteed Sale Items – items that do not sell and are not unsaleable; items that do not sell within a specific period of time, such as holiday or seasonal items and promotional items, and items that are under a specific buy-back agreement • Voluntary Recall/ALFOODACT – medical recalls • Distributor VCMs – shortages, mis-picks, etc. • Product Demonstrations • Manufacturer Deletes

  15. Swell Allowance Program • Stores still have latitude to flush out deleted items, close dated items or agreed upon distressed purchases from manufacturers with manual VCMs under mutual agreements or requests from the manufacturer • Companies are still responsible for close-dated merchandise • Ensure store staff and vendor stockers are handling product properly and watching for close- dated items

  16. INFRASTRUCTUREUPDATE

  17. Surcharge Funded SRM Programs • Facility maintenance and repair includes • Recurring M&R funds for projects > $150K • Inter Service Support Agreement costs • M&R for the overall sustainment and major construction program including prior year contract M&R modifications, and unprogrammed M&R requirements • Refrigeration equipment maintenance and repair is the refrigeration and heating, ventilation and air conditioning contracts managed by the regions • Refrigeration replacement includes: • Contractor and Government furnished equipment costs associated with current year sustainment projects • Prior year contract equipment modifications and unprogrammed equipment requirements

  18. Surcharge Funded SRM ProgramsContinued • Minor construction includes projects under $750K and include design and construction costs associated with current year sustainment projects, prior year contract modifications, and unprogrammed construction requirements and future design • The energy & environmental component includes projects to improve energy consumption and reduce environmental impacts • Major construction includes costs of $750K or more and require reporting to Congress. Costs include design, construction, equipment, prior year contract modifications, AETC salaries and PMAC contract costs

  19. DeCA Surcharge Investment Plan ($ In Millions)

  20. Surcharge Funded SRM Programs FY2006 FY2007 $102M Obligated $232M Programmed FY2008 $176M Programmed

  21. Management Challenges • Funding • Budget • Shifting emphasis to sustainment reduces number of major projects • Non-construction programs competing for Surcharge reduces available funding • Info Technology Programs • Operational Equipment Programs • Lack of BRAC funding • Higher construction cost trends • Higher costs impact project approval levels/execution timelines • Reduces program

  22. Management Challenges • Planning/Programming/Execution • Basing initiatives • OIGPBS - 6 locations impacted; Ramstein, Spangdahlem, Ansbach, Wiesbaden, Vilseck, Vicenza • Total Cost $92.9 M OIGPBS Impact $77.6 M • BRAC - 10 locations impacted; Fort Bliss, Fort Riley, China Lake, Fort Benning, Fort Carson, Fort Lee, Norfolk, Fort Sam Houston, Moody AFB, Fort Belvoir • Total Cost $189.2 M BRAC Impact $143.9 M • Lack of OIGPBS/BRAC funding disrupted the normal prioritization process • Requires a shift towards more facility sustainment

  23. Ongoing HQ Projects All Zones • Roofs • TREMCO is currently the contractor for this service with one 800 phone number to call if a covered store has a roof leak (1-800-5TREMCO). FY06 Major Maintenance and Repair Projects (>$150K) Handled through HQ DOF • Maintenance and Repair Projects (<$150K) • Handled through Field Engineers (FE) and re-occurring work orders at store level • Major Construction Project • Handled through DeCA’s San Antonio Engineers

  24. Major Construction ProjectsCompleted FY2006/FY2007 Cost FYLocationScope$M Completed 03 Osan AB/ CDC Upgrade 14.1 Oct 05 04 Whiteman AFB Upgrade 7.2 Oct 05 04 Randolph AFB Upgrade 12.2 Feb 06 04 Bangor NSB Upgrade 13.6 Mar 06 04 Fort Sill Upgrade 12.9 Sep 06 04 Mayport NS Upgrade 12.7 Oct 06 05 NS San Diego Replace 32.6 Dec 06 05 Camp Zama Conversion 3.9 Feb 07 06 Ft McCoy Replace 5.2 Apr 07 Total 114.4

  25. Major Construction ProjectsUnder Construction Scope CWE Expected FYLocationM2$MCompletion 04 Ft Detrick (Replace) 3,239 12.5 Jan 08 05 Peterson AFB (Replace/Joint) 9,506 22.1 Mar 07 05 Grafenwoehr (Replace/Joint) 5,162 16.1 Jun 07 05 Rota NAS (Replace/Joint) 5,098 12.8 Sep 07 06 Harrison Village (Replace/Joint) 4,366 8.0 Apr 07 06 Barksdale AFB (Upgrade) 8,770 21.5 Apr 08 06 Keesler AFB (Replace/Joint) 8,56829.0 Jun 09 Total 44,709 $122.0

  26. FY 2007 Major Construction Program Scope PA CWE Scheduled LocationM2$M$MAward Robins AFB (Replace)1 7,036 16.6 16.6 May 2007 Dyess AFB (Upgrade)1 6,619 10.6 12.5 Jul 2007 Ft Drum (Upgrade)1 7,692 22.3 22.3 Jun 2007 Richards- Gebaur (New)11,884 8.0 8.0 Jul 2007 Keesler AFB (Replace/Joint)2 9,218 39.0 29.0 Awarded Willow Grove3 (New/Joint) 2,025 4.3 4.3 On Hold Saratoga Springs (Replace) 2,082 7.1 7.1 Aug 2007 Livorno (Replace) 2,244 8.9 8.9 Sep 2007 Chievres (Replace) 4,088 16.1 16.1 Sep 2007 Eglin AFB (Upgrade) 10,85215.615.6 Jul 2007 Total 51,715 $144.2 $136.1 • Approved in FY 2007 Construction Report for Cost Increase • Funded with Hurricane Katrina Recovery Funds • Funds withdrawn and reprogrammed. Placed on hold per Congressional guidance

  27. FY 2008Major Construction Program Scope PA CWE LocationM2$M$M New Orleans (Replace/Joint) 4,658 19.7 19.7 Ft Riley (Upgrade)1 10,152 23.5 23.5 Ft Bliss (Replace) 110,82531.231.2 Total 25,635 $74.4 $74.4 • Requirement is 100% BRAC generated. No BRAC funding has been provided which will disrupt • normal construction priority process. Costs recently revised based on A/E cost estimates.

  28. FY 2009 Major Construction Program Initial Scope Estimate LocationM2$M Ramstein AB (Upgrade)1 7,321 15.3 Spangdahlem (Replace/Joint)1 4,838 20.6 Ansbach (Replace/Joint)13,30314.1 Total 15,462 $50.0 1 OIGSPBS impacted

  29. Ongoing Region Projects – Zone 6 • FY07 Region Construction Projects in Design/Progress • Randolph AFB • Replace fir pump controller circuit board • Dyess AFB • Replace air conditioning system in the Admin area

  30. Ongoing Region Projects – Zone 8 • FY07 Region Construction Projects in Design/Progress • Tinker AFB • Extend exterior storage and canopy • Fort Bliss • Replace main switchgear • Misc. refrigeration repairs

  31. Ongoing Region Projects – Zone 8 • FY07 Region Construction Projects in Design/Progress • Holloman AFB • Replace air conditioning unit and warehouse coolers • Paint entry area, hallways, and replace floor tile behind the meat cases

  32. Ongoing Region Projects – Zone 9 • FY07 Region Construction Projects in Design/Progress • Buckley AFB • Extend exterior storage and new canopy (Increase in funds to complete project) • Repair sidewalk where sinking and buckling • F.E. Warren • Replace traffic doors in frozen food/dairy • Anti Terrorists Force Protection requires relocation of dumpster

  33. Ongoing Region Projects – Zone 9 • FY07 Region Construction Projects in Design/Progress • Fort Carson • Replace meat processing floor (increase in funds to complete the project) • Unforeseen site conditions for meat processing floor (modification) • Fort Leavenworth • Replace freezer door and repair case ventilation • Install rotisserie oven and exhaust hood

  34. Ongoing Region Projects – Zone 9 • FY07 Region Construction Projects in Design/Progress • Minot AFB • Replace Sales floor • Offutt AFB • Replace 4 receiving doors and 2 dock levelers

  35. Energy & Environmental Program(FY 2006 Energy Profile)

  36. Energy & Environmental Program (Energy Cost Comparison)

  37. Energy & Environmental Program (Energy Cost Comparison)

  38. Energy & Environmental Program(Environmental Management System) • DeCA’s EMS is a managed process that controls our response to environmental issues to improve DeCA’s use of funds and environmental footprint at each of our facilities. It consists of five elements: • Policy • Planning • Implementation and Operation • Checking and • Management Review.

  39. Energy & Environmental Program(DeCA's’ Significant Environmental Aspects) • Environmental aspect - An element of an organization’s activities products or services that can interact with the environment. • Solid Waste Disposal Reduction and Recycling Enhancement • Energy and Water Conservation • Affirmative Procurement/Supplier Environmental Performance Packaging • Pesticide/Rodenticide Contracts • Sustainable Design in New Construction and Renovation • Toxic Materials Management • Refrigeration Maintenance

  40. Energy & Environmental Program(Environmental Management System) • CY 2006 EMS Accomplishments: • EMS Awareness Video Developed • 7 Significant Environmental Aspects identified • 6 of 7 Environmental Management Programs adopted • Legal Registry and Compliance Evaluation • EMS News Release • Secretary of Defense Environmental Award • Federal Environmental Executive compliments EMS • EMS Audit shows improvement

  41. Energy & Environmental Program(Environmental Management System) • EMS Scope of Work for 2007: • Address 2006 EMS Audit Findings & Recommendations • Environmental Policy & EMS Awareness • EMS Organizational Structure, Roles, and Responsibilities • EMPs – Competency and Training • Revision & Implementation of Emergency Response Procedure • Revision and Implementation of Other DeCA EMS Procedures

  42. Equipment Branch Update

  43. EQUIPMENT BRANCH (BUYING) • Minimize store involvement in the equipment ordering process to the maximum extent possible • DeCA WEST Push Package Completed 12-Year Equipment Purchase Schedule, based on store class, workload, and equipment life cycle • Push plan is a living document: out of cycles, annual store review, DOLM site visits each 3 – 5 years

  44. EQUIPMENT BRANCH (BUYING) • Ten stores per year for replacement by departments: gondola shelving, bakery, furniture, warehouse, etc. • DeCA DOLM will budget for equipment • DOLM is responsible for the DeCA vehicle and Voyager Fuel Card Programs • Paging/Music system & CCTV system site survey

  45. EQUIPMENT BRANCH (MAINT) • DOLM is now active as the single point of contact for maintenance issues for operational equipment normally provided by this branch • DOLM will review maintenance needs for cost effectiveness and repair/replace decision. Requirements will be input or passed for action by DOLM • DOLM now responsible for the $28,000,000 DeCA surcharge equipment maintenance budget. Tasked to review all maintenance requirements for cost effectiveness

  46. EQUIPMENT BRANCH (MAINT continued) • Manage ACED, Automated Commissary Equipment Description Web Site • DOLM to update the 450+ Commissary Equipment Descriptions (CEDs) in 2007 • DOLM coordinates GF/GI Equipment and specifications for construction projects

  47. Questions?

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