Microsoft Operations Management & ITIL

1. Microsoft Operations Management & ITIL Des McGuire Senior Technology Consultant Consulting & Integration des.mcguire@hp.com

2. Introductions • Neil Cuthbertson – Client Principal FSI (HP Services) neil.cuthbertson@hp.com 07850 753038 • Des McGuire – Microsoft Management Lead (HP Services) des.mcguire@hp.com 07876 391036 • Julian Colls – HP/Microsoft Partner Strategy Consultant (Microsoft) julian.colls@microsoft.com 07970 339946

3. Agenda • Introductions - Neil Cuthbertson • Objective – Des McGuire • HP Services – Julian Colls • What is Microsoft Operations Management? – Des McGuire • Why MOM & OpsMgr? – Des McGuire • ITIL and MOF – Des McGuire • System Center Roadmap – Des McGuire

4. Objectives To give an overview of how Microsoft Operations Manager together with ITIL/MOF processes can; • Help proactively monitor your Windows environment • Assist in resolving problems before they become issues • Provide product knowledge to in assist in troubleshooting • Structure your teams to realise the full benefit of MOM • Reduce downtime on your Windows environment In addition to the above objectives you will also learn about; • MOM Product Roadmap • System Center Roadmap

5. Why HP? BusinessProcess Integration Collaboration Content Mgmt Compliance Business Intelligence UnifiedComms Core Infrastructure Services What does this mean for you? Introducing HP & Microsoft Solutions for the People-Ready Business Microsoft has invested $20B in R&D in new product development called People-Ready Business. HP is Microsoft’s premier provider delivering People-Ready Business solutions in 5 key areas - • Proven Experience • HP uses the world’s largest Microsoft infrastructure • HP manages 14M Exchange &10M Windows seats • 100,000+ joint HP & Microsoft clients • HP delivers 2,000+ Microsoft projects annually • HP manages Microsoft’s employee help-desk • People • 26,000 Microsoft trained professionals and 3,400 certified engineers and developers • 1,500 Microsoft certified project managers • More certified architects than any other partner • 7 joint competency centers • Increased productivity • Reduced costs • Streamlined business operations • Cost-effective implementation of next-generation technologies • Optimised core infrastructure Our products and services have to be uncompromising because of a key factor: Microsoft runs its business on HP platforms, and HP runs its business on Microsoft software.

6. “How using MOM 2005 and well defined processes using ITIL can improve your Operations Management”

7. Remember deploying the technology is the easy part!

8. What is Microsoft Operations Management? Stay Aware Identify your IT health issues before they become problems • Effectively Respond • Improve your efficiency through actionable best practices • Be Accountable • Support your IT operations through sharing of key information

9. What is Microsoft Operations Management? • MOM 2005 • System Center OpsMgr 2007 • Award winning application and operations management software • Event and performance monitoring and alerting • Built in Product Knowledge for Microsoft and non-Microsoft software. • Partner ecosystem for Management Packs • Microsoft Operations Framework

10. A Brief History of MOM • Mission Critical Software bought Sentry Enterprise Event Manager from UK company Serverware in 1996 • One Point Operations Mgr re-Written with Latest Microsoft DNA Technology - DAS, MSDTC, COM\Com+, SQL • NetIQ Acquire Mission Critical Software and MOM 2000 is born • MOM 2005 SP1 • Brand New .Net Console • State Roll-up View • New Web Console • SRS Based Reporting • More In-Built Security • Improved Agent Technology • Improved Performance • Increased Scalability • System Center Operations Manager 2007 RTM end March 2007

11. MOM Components

12. MOM Architectural Overview • Data sources • Events: Windows, application, WMI, service change, SNMP traps, timed events, missing events, UNIX syslogs… • Performance data: Used for graphs, reports, and to set thresholds • Alerts • MOMs indication of a particular issue  What operators see first • Based on events, performance thresholds or script output • Response • Reaction to an alert (auto-resolve, send e-mail, page, run script) • Management Pack (MP) • Set of Processing Rules to monitor applications • Supporting views and reports

13. MOM Architectural Overview

14. Management Packs Processing Rule Group Computer Group Computer Attribute Processing Rule Processing Rule Processing Rule Computer Include Computer Exclude Computer Attribute = registry key to create dynamic group

15. Provider Response Knowledge NT event log Perfmon data WMI SNMP Log files Syslog Timed rule Alert Script Command line SNMP trap Pager Email Task Managed Code File Transfer Product Knowledge Links to Vendor Company Knowledge Links to Centralized Company knowledge Rules • Event Rules • Collection rules • Filtering rules • Missing event rules • Consolidation rules • Duplicate Alert Suppression • Performance Rules • Measuring • Threshold • Alert Rules Rule Criteria Wheresource=DCOM and Event ID=1006

16. Product Knowledge • Huge feature of Management Packs • Enable faster issue resolution • Facilitate correct targeting/escalationof issues • Lower TCO! • Authored/Reviewed by product experts • Development team • Support (e.g. Microsoft PSS) • Content drawn from key support issues and resolutions

17. Knowledge is a key feature Facilitates rapid issue resolution Empowers front line operators Less escalation Faster resolution ExchangeKnowledge Base

18. Event and performance management • Enterprise event collection • Rules based filtering and consolidation • Proactive alerting/action response Enterprise ready • Central console • Full redundancy • Extensible • MCF Reporting • Web based management reports • Scheduled Publishing MOM 2005 Delivers Automation • Scripts • Tasks • Diagnostics Apps/Role Monitoring • Health Model • Rules libraries • Built-in knowledge-base

19. Demo MOM 2005 Console Overview

20. Projects • MOM 2005 – North England Police Force • MOM 2005 – South England Local Authority • MOM 2005 – Large Retail Bank • Ops Manager 2007 – A Life Assurance Company • Ops Manager 2007 – Large Chemical Manufacturer

21. Why MOM or OpsMgr? • Award winning application and operations management software • Used by most of the biggest financial organisations in the world • Best of Breed for Managing Windows systems • Introduction of Service based monitoring

22. System Center Operations Manager 2007 • Proactive management of your IT services • Integrated monitoring of distributed applications, the end user perspective, and supporting infrastructure End-to-End Service Management • Reduces your problem resolution time • Management packs that include Microsoft expertise for applications, servers, and clients Best of Breed for Windows • Simplifies managing your IT environment and improves time to value • Role based security, self monitoring infrastructure, and improved scalability Increased Efficiency and Control

23. Ops Mgr 2007 • Single integrated console with role based security • Leverages Active Directory for discovery, user accounts, groups & agent configuration • New self tuning thresholds adjust alerting to business usage patterns • Easier to use, customize, and author reports • Overview pages and integrated search • Client monitoring of Vista, XP, and the Office suite • Audit collection service archives security logs

24. Demo Ops Mgr 2007 Console Overview

25. Ops Mgr 2007 End to End Service Management • Proactive monitoring of IT service health • End user perspective monitoring • New service oriented views, dashboards, and reports • Easy to use templates and Service Designer • 3rd party management packs for other applications and infrastructure

26. Ops Mgr 2007 – Service Modelling “Messaging” Health Models

27. ITIL and MOF ITIL (IT Infrastructure Library - http://www.itil.co.uk/) was developed by the UK government as a set of best practices for IT service management and is now recognised internationally and used by the public and private sector. MOF (Microsoft Operations Framework - http://www.microsoft.com/technet/itsolutions/cits/mo/mof/default.mspx) is based on ITIL with more specific focus and recommendations for Microsoft products. As the demand grows for IT organisations to be cost efficient and effective then the use of ITIL/MOF is growing. 

28. ITIL and MOF

29. ITIL and MOF System Center Service Manager

30. System Center Roadmap Source Area: Future Book 14 pt

31. System Center Roadmap

32. HP Services Delivering Solutions for the People-Ready Business Collaboration, Search,Content Mgmt, Compliance Portfolio for the People-Ready Business Messaging & Unified Communications End-to-End Business Intelligence Business Process Integration & Workflow MS Core Infrastructure HP Services SPRB Service-Oriented Architecture Design • Exchange 2003-to 2007 Migrations • Enterprise Messaging on Exchange 2007 • LCS Implementation Services • Unified Communications & Converged Enterprise Solutions • HP Secure Messaging and Collaboration Solutions • Portals and Collaboration Solutions • SharePoint 2007 Content Management Solutions • SharePoint 2007 Migration • HP High-Performance Office Solutions • BI/DW Solution • BI Reporting • SQL Consolidation • SQL Migrations • Application Migration and Modernization • Application and Business Process Integration on BizTalk • Windows Infrastructure • Application Compatibility Factory • Vista Desktop Lifecycle Solution • Longhorn Design and Implementation • AD Optimization • Core Infrastructure Data Lifecycle Solution • SPRB End-to-End Security • Microsoft Core Infrastructure Management • Core Infrastructure Optimization SPRB Application Development

33. Why HP? Accelerate implementation Reduce risk Proven experience Reduce complexity Knowledge transfer History of successful national and international projects over 1500 Microsoft projects annually #1 provider of Microsoft services Windows/XP migration: 12 million+ seats Exchange migrations: 14 million+ seats More MCSEs & MCSDs than any other company (3,400 resources) Industry leadership HP’s Windows/Exchange internal deployment is one of largest Participated in pre-release programs for Exchange 2007, Vista & Longhorn Many books, articles and conference presentations Leading hardware benchmarks Proven methodology & flexible approach Total end-to-end solution 3/10/2014 33

34. The End!