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Professionalism: The Key to Career Success. David Cohen dcohen@cohentraining.com www.cohentraining.com. What is Business Etiquette?. People will forget what you said. People will forget what you did. But people will never forget how you made them feel.
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Professionalism: The Key to Career Success David Cohen dcohen@cohentraining.com www.cohentraining.com
What is Business Etiquette?
People will forget what you said. People will forget what you did. But people will never forget how you made them feel.
Principles of Impeccable Work Behavior • Be Careful with Your Appearance • Expand Your Knowledge • Honor Your Working Hours • Be Friendly • Keep Personal Information to Yourself • Be Positive and Supportive • Keep an Open Mind
Principles of Impeccable Work Behavior • Follow Through • Communicate • Listen • Solve Your Own Problems • Work Hard • Don’t Be in too Big a Hurry to Advance
Meeting People • Unexpected Guests • When You’re in an Inside Office • When You’re the Person Guests Come to See • Shaking Hands • Introducing People
Remembering Names • Be Sure You Actually Hear the Name • Use the Name as Quickly as Possible • Make Note of the Person’s Prominent Features • Find Out More • Concentrate
When Introductions Are Forgotten
Telephone Etiquette • Sit Up Straight, Breathe Deeply and Smile • Reach for a Pad and Pen • Answer by the Third Ring • Identify Yourself Immediately • Be Courteous, Friendly and Professional • Pay Attention
Telephone Etiquette • Transfer Calls only when Necessary • When You Must Leave the Line • React to the Other Person’s Conversation • Eliminate Background Noise • NO SPEAKER PHONES!! • End the Call Positively
Making and Returning Calls • Always Return Phone Calls • Leave a Complete Message • Be Brief
Planning and Attending Business Meetings • Who Should Attend? • Where Should It Be Held? • Promptness • Greetings • Honoring Territory • Touch
Planning and Attending Business Meetings • Keep Your Clothes On • Position Yourself • Use Your Voice Appropriately • Listen • Leaving the Meeting
Attending Business Meals • Breakfast Meetings • The Three Martini Lunch • Dinner Meetings • Thank You Notes • Can You Refuse? • Responding to Invitations
Professionalism: The Key to Career Success David Cohen dcohen@cohentraining.com www.cohentraining.com