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CMS at St. Jude Medical: An implementation case study

CMS at St. Jude Medical: An implementation case study. Brenda Inman St. Jude Medical. Why was SJM looking for a Content Management System?. Increased workload NO increase in head count

jaime-mcdowell
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CMS at St. Jude Medical: An implementation case study

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  1. CMS at St. Jude Medical: An implementation case study Brenda Inman St. Jude Medical

  2. Why was SJM looking for a Content Management System? • Increased workload • NO increase in head count • FrameMaker had been pushed to its limits with conditional text to achieve a pseudo “single-source” environment • Increased pace of manual releases to the point that 2+ writers were working on versions of essentially the same manual • Enormous DTP costs of localized manuals($10 per page just for DTP work)

  3. How did SJM choose a Content Management System? • Key Questions • What does a CMS mean to us? • Would a CMS solve our current challenges? • Would migrating to a CMS be more trouble than it was worth? • Genesis Methodology • Plan / Analyze / Design / Develop / Implement • Why Author-it? • Cost • Satisfied our needs • Minimal customization

  4. Author-it Overview • What is Author-it? • A content management system • An authoring tool • Localization coordination tool • A single-source publishing tool

  5. Author-it Overview • Author-it Components • Core - The authoring tool • Import - Import existing/legacy content from a variety of sources such as MS Word, Rich Text, FrameMaker, WinHelp, RoboHelp, HTML Help, HTML, and XML • Localization Manager - Manage updates to the language libraries and create translation jobs • Author-it Live - Web-based Author-it for authoring with limited functionality

  6. Benefits of Author-it • Authoring • Which files are the most current files? • Who worked on the most current files? • What should be included in this manual? • Enables better collaboration • Ease the time and effort it takes to make “global” changes • Allows for a more consistent message across manuals • Localization • Reduce effort • Reduce time • Reduce cost

  7. Author-it Implementation • Installation of Hardware & Software • SQL Server - Production database AND development database • Citrix Access to Author-it - Citrix is a web-based system that centralizes applications for remote access to applications • Desktop Application • Share Server - A server location for shared templates, language libraries, and additional supporting pieces for publishing

  8. Author-it Implementation • Develop Templates • Customize templates to fit the SJM Corporate style guide and specific language requirements

  9. Author-it Implementation • Pilot Project • Xxx languages • Xxx localization vendors • Describe workflow

  10. Author-it Implementation • Develop SJM Process & Procedures • Document the process that makes Author-it work to meet SJM requirements • Administrator • Writer • Localization • Template Developer

  11. Author-it: Where are we now? • Publish for print (Word > PDF) • Automation is still needed to format tables and graphics properly for page size • Publish for HTML • SJM requires “old style” HTML (v1.0) – NO cascading style sheet (CSS) • Author-it produces “current day” HTML (v5.0?) – uses CSS • SJM utilizes a script to strip out CSS references and imbed formatting information from CSS directly into HTML code

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